Der Rucksack ist qualitativ in Ordnung, riecht aber extrem nach Plastik. Da er viel zu groß war, wollte ich ihn zurücksenden.Der Prozess ist eine Frechheit: Zuerst wurde mir per Mail ein 10%-Rabatt an... Vis mer
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I bought the Jannick bag from Ucon Acrobatics and I’m amazingly happy with it. It looks great, feels well made, and is really practical for everyday use. I like that it’s simple and minimal but stil... Vis mer
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I use Ucon Acrobatics backpacks for more than 3 years now and the quality is really good. I also love the design and the colors and functionality. They are water resitent as well, at least the model t... Vis mer
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I own multiple bags from Ucon and I am obsessed with them! Perfect for every occasion plus they also look so sleek and fashionable! Especially the travel bags are my always go to choice for short week... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Ucon Acrobatics is a Berlin-based brand that produces bags and backpacks made from recycled and innovative materials. The founders’ drive has always been to create minimalist and functional products for the urban individual according to ecological and social aspects as far as possible. As a B-Corp certified company, Ucon Acrobatics wants to use its power for good. This belief is reflected in the motto “minimal design, minimal emission.” They believe in the power of simplicity and aim to minimize the environmental footprint while delivering high-quality products, ensuring that nothing suffers—neither humans, animals, nor the environment.
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Der Rucksack ist qualitativ in Ordnung
Der Rucksack ist qualitativ in Ordnung, riecht aber extrem nach Plastik. Da er viel zu groß war, wollte ich ihn zurücksenden.Der Prozess ist eine Frechheit: Zuerst wurde mir per Mail ein 10%-Rabatt angeboten, damit ich den Rucksack behalte, angeblich der Umwelt zuliebe. Als ich das ablehnte, musste ich feststellen, dass die Retoure stolze 12 € kostet. Bei 60 € Kaufpreis ist das unverhältnismäßig teuer.Besonders absurd: Das Berliner Unternehmen lässt Rücksendungen nach Österreich schicken. Waren quer durch Europa zu transportieren hat mit Nachhaltigkeit nichts zu tun.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ucon Acrobatics
Hallo Daniel,
vielen Dank für dein ehrliches Feedback.
Es tut uns leid, dass du mit deinem Einkaufserlebnis nicht zufrieden warst. Besonders bedauern wir, dass der Rucksack für dich zu groß war und dass dich der Geruch beim Auspacken gestört hat.
Wir können gut nachvollziehen, dass die Retourkosten und die Rücksendung nach Österreich für Frust gesorgt haben. Obwohl wir täglich europaweit versenden, sind wir als kleines Unternehmen derzeit auf ein zentrales Lager in Österreich angewiesen. Aus deinem Feedback nehmen wir mit, dass wir diese Information im Bestellprozess noch transparenter kommunizieren sollten.
Auch die Höhe der Retourkosten empfinden viele Kund:innen als wichtiges Thema. Leider sind die Versand- und Bearbeitungskosten in den letzten Jahren deutlich gestiegen. Wir berechnen hier keine zusätzlichen Gebühren, sondern geben die tatsächlich anfallenden Kosten weiter. Den angebotenen Rabatt verstehen wir als freiwillige Alternative für Kund:innen, die ein Produkt trotz eines kleineren Kritikpunkts behalten möchten – selbstverständlich ohne Verpflichtung.
Wir würden uns freuen, wenn du unserem Kundenservice noch einmal schreibst. Gerne prüfen wir gemeinsam, ob wir für deinen konkreten Fall eine zufriedenstellende Lösung finden können. Außerdem interessiert uns, welche Informationen dir vor dem Kauf geholfen hätten, die Größe des Rucksacks besser einzuschätzen.
Liebe Grüße
dein Ucon Acrobatics Team
Sehr hochwertig und unique
Sehr hochwertig und unique. Habe Laptoptasche, Rucksack und Handtasche und bin sehr zufrieden, bekomme jedes Mal Komplimente dafür!
5. juni 2026
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Svar fra Ucon Acrobatics
Vielen Dank für deine tolle Bewertung. Wir freuen uns sehr, dass dir und auch deinen Mitmenschen die Produkte gefallen! :)
Liebe Grüße
dein Ucon Acrobatics Team
I really like the quality and the looks…
I really like the quality and the looks of the bags! Also had a great experience ordering at Ucon Acrobatics in terms of delivery service and time. Definitely recommend.
29. mai 2026
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Svar fra Ucon Acrobatics
Hello Lorena,
Thank you for your great review. It's great to hear that you are overall happy with the quality of the bags and the shopping experience.
All the best,
The Ucon Acrobatics Team
I own multiple bags from Ucon and I am…
I own multiple bags from Ucon and I am obsessed with them! Perfect for every occasion plus they also look so sleek and fashionable! Especially the travel bags are my always go to choice for short weekend trips since they have the perfect size.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ucon Acrobatics
Hi Olivia,
Thank you for your great review. We are very happy to hear that you like our products so much and that you are especially happy with the travel bags.
All the best,
The Ucon Acrobatics Team
Emilia Bag
Gerade meine Emilia Bag erhalten und sowohl sad Design, als auch die Qualität sind hervorragend! Sehr happy mit meiner Bestellung!
22. mai 2026
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Svar fra Ucon Acrobatics
Hallo Fatime,
wir freuen uns sehr, dass du happy mit deiner Bestellung und der Tasche bist. Wir wünschen dir ganz viel Spaß mit der Emilia Bag! :D
Liebe Grüße
Dein Ucon Acrobatics Team
I bought the Jannick bag from Ucon…
I bought the Jannick bag from Ucon Acrobatics and I’m amazingly happy with it. It looks great, feels well made, and is really practical for everyday use. I like that it’s simple and minimal but still has enough space for the things I need.
It’s comfortable, the material feels great, and overall it just feels like a quality bag. Would definitely recommend.
21. mai 2026
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Svar fra Ucon Acrobatics
Thank you so much for your great review. We are so happy to hear that you like the quality and design of the Jannik Backpack so much.
All the best,
The Ucon Acrobatics Team
Very pleased
Great quality, fabulous design and very quick shipping. More than happy with everything !
1. mai 2026
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Svar fra Ucon Acrobatics
Hello Lukas,
Thank you for your great review. It's great to hear that you are overall happy with the product(s) and the shopping experience.
All the best,
The Ucon Acrobatics Team
Great quality for a fair price while supporting sustainability
I use Ucon Acrobatics backpacks for more than 3 years now and the quality is really good. I also love the design and the colors and functionality. They are water resitent as well, at least the model that I have. That is why I want to give the brand a 5 star rating - and also the prices are very fair - not to forget the sustainability part, all products are produced from recycled textile waste
20. mai 2026
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Svar fra Ucon Acrobatics
Hello Tomas,
Thank you so much for your great review. We are very happy that you're having a great time with your backpack for so long already :D
All the best,
Your Ucon Acrobatics Team
Voll 👍🏽 gut
Voll 👍🏽 gut! Also alles tiptop - customer service auf Zack und sehr zuvorkommend. Produkte sind wirklich toll !
20. mai 2026
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Svar fra Ucon Acrobatics
Hallo Johannes,
vielen Dank für dein tolles Feedback. Wir freuen uns sehr, dass du mit den Produkten und unserem Service zufrieden bist!
Liebe Grüße
dein Ucon Acrobatics Team
Jannik Backpack
I bought the Jannik Backpack and I must say that I am extremely satisfied with it. It has an excellent design, is well-built, and most importantly, it is extremely comfortable to wear on a daily basis. Really happy with the overall experience.
10. august 2025
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Svar fra Ucon Acrobatics
Hello Goran,
Thanks so much for your great review. We are very happy that you like the Jannik Backpack. It's great to hear that you had an overall good experience! :)
All the best,
Your Ucon Acrobatics Team
Rucksack
Rucksack top, Abwicklung top. Habe den Rucksack seit 2 Jahren und bin sehr zufrieden
17. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ucon Acrobatics
Hallo Patrick,
vielen Dank für dein tolles Feedback. Wir freuen uns sehr, dass dich der Rucksack schon so lange begleitet :D
Liebe Grüße
Dein Ucon Acrobatics Team
I’m writing this review based on my…
I’m writing this review based on my recent experience.
If you’re from Switzerland please read it!
I placed an order which was shipped using a new delivery provider. Initially, I was informed that the parcel had arrived, but shortly after I was told that it was lost by the postal service.
While the seller eventually issued a refund, the process required multiple follow-ups and there was a lack of clear communication regarding the refund timing.
What I find concerning is the choice of a new and apparently unreliable shipping provider without prior notice to customers. Living in Switzerland, I have never experienced such an issue before, even with international deliveries.
Unfortunately, this situation caused inconvenience, as I was relying on receiving these items and could not reorder them with confidence.
this point, it unfortunately feels more predictable to order from much further away ( … ) than to rely on this shipping setup and on this company.
22. april 2026
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Svar fra Ucon Acrobatics
Dear Kara,
Thank you for sharing your feedback. We are very sorry that this delivery did not reach you as expected.
To provide some context for readers: you first contacted us on April 16 regarding the delivery status. On April 17 we checked whether there might be an issue with the delivery address (which is the most common reason for delivery problems), but you confirmed that the address was correct.
We then escalated the case with our fulfilment partner and the postal service. Based on the tracking information and their experience at that time, we were informed that the parcel would most likely still be delivered.
Since the tracking did not update, we proactively contacted you again on April 20 to check whether the parcel or a notification had arrived. When you confirmed that this was not the case, we escalated the issue again with the carrier.
On April 21 the carrier informed us that the parcel unfortunately appears to have been lost in transit. As soon as this was confirmed, we immediately issued a full refund for the order so you would not have to wait for the carrier investigation.
We completely understand how disappointing this must have been, especially as you were hoping to receive the items before your upcoming trip. While lost parcels are very rare, when they do occur we always aim to resolve the situation as quickly and fairly as possible.
We are sorry that this experience did not meet the standard we aim to provide and we are reviewing the case with our logistics partner.
Ucon Acrobatics Team
Very good products
I've had their Jannick medium backpack and a thermos bottle for about a year. The backpack is really good quality and sturdy, all the buckles and stuff are metal, not plastic, and it's really comfortable to wear. I had no issues with delivery or anything, took under a week to get it (i did order within the EU tho).
21. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ucon Acrobatics
Hello Ana-Maria,
Thanks so much for your great review. We are very happy that you like the Jannik Backpack and Akvo Bottle. We also very appreciate your feedback regarding the shipping and service. Happy to hear that you have an overall good experience! :)
All the best,
Your Ucon Acrobatics Team
Sehr gute qualität und minimalistisches…
Sehr gute qualität und minimalistisches wunderschönes Design! Und noch dabei ökologisch! Kann ich nur weiterempfehlen!
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ucon Acrobatics
Hallo Luca,
vielen Dank für dein tolles Feedback. Wir freuen uns sehr, dass dir unser Design, unsere Werte und Ziele überzeugen - das motiviert uns, uns immer weiter zu verbessern und verantwortungsbewusst die bestmöglichen Produkte zu entwerfen.
Liebe Grüße
Dein Ucon Acrobatics Team
Sac beau mais pas solide
J’ai acheté un sac banane dans la gamme Jona Large Bag en août 2024 chez un revendeur à l’étranger, les couleurs des sacs sont très jolies.
Je l’ai porté plusieurs fois, malheureusement les matières ne sont pas très solides, le petit tissu qui couvre la fermeture éclaire se détache et comme je l’ai acheté à l’étranger, l’entreprise ne prend pas les réparations pour les sacs achetés chez un revendeur …
9. august 2025
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Svar fra Ucon Acrobatics
Dear Eve,
Thank you for your honest feedback. We are very sorry that you are having trouble with the fabric of the Jona bag. Please be assured that we are aiming for high quality products and are constantly learning and improving.
We currently do not have a repair service to offer and recommend a local repair to avoid Co2 emission to several shipments. Please get in touch with our customer service and send us images of the damage and the receipt of your purchase. We are sure we can find a solution.
All the Best,
Ucon Acrobatics Team
Brilliant reflective material
I have a backpack in the reflective pigeon blue colour. I am happy with it and feel safe walking at night or when it is still dark in winter. I like the key leash and stretchy pockets inside. I wish the water bottle pockets on the outside were stretchy, as they impinge on the space inside the main cavity. I favour function over form, but overall, I am very happy with my purchase. I also have some smaller bags. I am also happy, but wish one of the straps was a bit longer because it sits quite high (and I'm a larger girl!)
2. desember 2025
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Svar fra Ucon Acrobatics
Hello Hannah,
Thanks so much for your great review. We are very happy that you like the products. We also very appreciate your feedback regarding the straps.
All the best,
Your Ucon Acrobatics Team
Good quality but I I returned the bag…
Good quality but I I returned the bag the next day - colour wasn't blue but dark grey. I paid 25 pounds to return it (from UK to Germany) and received it back 2 weeks later, only to find out that German customs apparently rejected it. I tried to solve this with customer service who were basically like tough luck we can give you a discount instead. So I had to keep a bag I didn't want and received a rubbish excuse that it's my responsibility if German Customs rejects it? I did everything correctly - I'd sent a package back to Spain the previous week without any issues.
3. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ucon Acrobatics
Thank you for sharing your experience, and we’re sorry that the return process ended up being so frustrating for you.
Regarding the product color, we will double-check our photos to ensure the shade is represented as accurately as possible.
About the return: returns from the UK are handled entirely by the carrier and UK/EU customs. If customs rejects a parcel, it is not something we as a company can influence — this happens independently of both the sender and us. According to our return policy, customers are responsible for shipping the item back, including ensuring that the carrier provides the correct customs documents.
That said, we understand how disappointing it is when a parcel is returned through no fault of your own. Our intention was not to leave you without options, which is why our team offered you a voucher code as a goodwill gesture. We will reach out to you again.
Ich bin überzeugt von dem Tragegefühl
Ich bin überzeugt von dem Tragegefühl. Der Rucksack liegt leicht und rückenschonend auf, auf dem Fahrrad vermittelt er ein sicheres Tragegefühl und verrutscht nicht.
Die Farbcombi des Materials ist ansprechend.
Manchmal bleibe ich in Türdurchgängen oder ähnlichem mit den Spitzen des rollups hängen. Das liebt das Material nicht und sieht an diesen Stellen abgewetzt/beschädigt aus.
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ucon Acrobatics
Hallo Martin,
vielen Dank für dein Feedback. Wir freuen uns, dass du mit unserem Backpack zufrieden bist :)
Wir haben uns mit dem Material nochmal näher beschäftigt und es weiter verbessert. An unserem Lotus Infinity Material haben wir lange gearbeitet und es geschafft, ein unglaublich resistentes, kratzfestes Material zu entwickeln. Bei diesem Material können die leichten Abnutzungen bei normalem Gebrauch nicht passieren.
Melde dich gerne bezüglich der Materialabnutzung bei unserem Customer Service.
Amazing product
Great quality great material, size and color and features were exactly as advertised! It is an overall amazing bag that will last a long time! Delivery was very fast and all went smooth.
7. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ucon Acrobatics
Hello Femi,
Thank you very much for your great feedback! We are glad that you are happy with our products and the service.
All the best,
Your Ucon Acrobatics Team
Great product
Great product, i have already made 2 purchases. Fast shipping and will buy again for sure
20. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Ucon Acrobatics
Hello Evgenia,
Thank you very much for your great review! We are glad that you are happy with our products and the service.
All the best,
Your Ucon Acrobatics Team
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