Have been using Typhoo one cup (Blue/red/white Box) now for years, they have always been a lovely flavour , round individual T bags wrapped in foil for freshness. Was shocked a few weeks ago when I... Vis mer
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There is nothing better than the simplicity of ordering online and this website was easy. Much better than walking around shops when your in your eighties only to find they've sold out!
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I bought flavoured tea for my wife. There was a problem with delivery, not Typhoos fault, but it was fixed immediately by Bethany in the customer services dept. A new supply sent quickly with a diffe... Vis mer
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I had a problem with quality control - several boxes in a row were plagued with split or unglued edges so I ended up throwing a lot of them away. After contacting Customer Services, they very kindly... Vis mer
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Skrevet av virksomheten
It's arguably Britain's best cuppa. Established in the UK in 1903, it always delivers that great British tea moment.
Kontaktopplysninger
Unit 3-4 Severnside Trading Estate, Textilose Road, M17 1WA, Manchester, Storbritannia
- 0800 633 5650
- support@typhoo.co.uk
- typhoo.co.uk
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Tea bags now sub standard and poorly packaged
I purchased several boxes of tea bags today (some for my friend!) when I arrived home, I find they are now very poorly packaged in flimsy boxes which do not even keep them in a hygienic manner, let alone contribute to keeping the contents fresh. The bags are now square rather than the regular round. The bags are in twos, which do not separate easily, many split due to the poor covering, some even damaged in the box. The bag material appears to be poorer quality, the perforated point to split the bags is rather ineffective. I purchase Typhoo as they have been, for many years, packed well in foil wrapped packs of 40, keeping the contents fresh, and a great cup of tea.
To say we are very disappointed is an understatement. Unfortunately I am not able to return them to the supermarket, otherwise I would return the 6 unopened boxes. The quality is very second rate in comparison to the round well packaged Typhoo tea bags I have been purchasing for many years.
I submitted a complaint only to be fobbed off with excuses of eco friendly packaging. Bethany was not vaguely interested and would not forward it to the complaints team. Bad show Typhoo.
FINALLY got a response from a supervisor. If I have a problem, return them to the retailer. Only option.
This is really not the retailers responsibility, it’s Typhoo.
27. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Thank you for taking the time to share your feedback,
We’re truly sorry to hear about your disappointment with our recent packaging and tea bag changes, and we completely understand your frustration. This certainly isn’t the experience we want our loyal customers to have, and we appreciate you taking the time to share your feedback in such detail.
Our move to more sustainable packaging is part of our commitment to reducing environmental impact, but we recognise that quality, freshness, and ease of use must never be compromised. Your comments have been passed directly to our Quality and Product Development teams for review, as we continue to refine our new format based on customer feedback like yours.
We’re very sorry to hear that you felt your concerns weren’t taken seriously, that’s absolutely not the level of care or service we aim to provide. We truly appreciate you taking the time to share your experience, and we apologise that our response left you feeling dismissed.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. As we don't have your contact details to call you directly, I have sent the request information link, if you can please complete this at your earliest convenience .
Kind Regards,
The Typhoo Team
typhoo qt
sent for typhoo qt and received the goods promptly very good service will send for them again as i cant get this product fron any shop in liverpool
4. september 2025
Svar fra Typhoo
Thank you so much for your kind feedback! We’re delighted to hear your order arrived promptly and that you’re happy with our service.
Kind Regards,
The Typhoo Team
Typhoo needs a zero stars option!
The new typhoo teabags need a zero stars option!
The taste is nothing like it was previously; it’s bitter, too strong and rather unpleasant. This smacks of cost cutting wrapped up in all kinds of BS and the result is dreadful. After drinking typhoo all my life I am changing to a different brand. Did you really think people wouldn’t notice when you produced this rubbish??
9. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Thank you for taking the time to share your feedback,
We’re really sorry to hear how disappointed you’ve been with our tea recently, we know how important a good cuppa is, especially for someone who has enjoyed Typhoo for so long.
We haven’t cut corners on quality, but we have recently updated our blend and teabag design as part of a wider sustainability and sourcing review. That said, we absolutely take on board your feedback that the taste isn’t hitting the mark for you.
Our team is actively reviewing comments like yours, and your experience will be shared directly with our blend specialists. If you’d be open to it, we’d love to understand more about the batches you’ve tried so we can investigate further. Please contact our customer service team at support@typhoo.co.uk
Kind Regards,
Bethany
The Typhoo Team
I have used typhoo for the last…
I have used typhoo for the last 26years,but the new square tea bags are terrible. Flavour has totally changed from satisfactory to a bitter taste, tea bags rip to shreds when separated leaving loose tea in my cup. Please, go back to the original format
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Thank you for taking the time share your feedback,
We’re sorry to hear about your recent experience with the Typhoo tea bags you purchased.
Typhoo has recently transitioned to square tea bags to enhance manufacturing efficiency and reduce waste, as part of our broader commitment to sustainability and minimising our environmental impact.
Since Typhoo was acquired by Supreme PLC, we have been dedicated to revitalising the brand following its administration. This includes significant investments in improved sourcing, refined blending, and enhanced quality control — all now based at our newly established facility in Gloucester.
We value your feedback and are keen to address your concerns directly. Please don’t hesitate to contact us at your convenience on 0330 024 2323.
Kind Regards,
Bethany
The Typhoo Team
Typhoo bags are a JOKE !!!!!
Typhoo tea bags are a JOKE !!!!!! I recently bought 2 boxes of them only to find every other day there is loose tea floating around in my cup which I absolutely detest . If I wanted loose tea then I would have bought loose tea leaves !!!! Loose tea leaves are a big NO NO for me . I got in touch with their customer support team who sent me another 2 boxes of the same which I threw away in the bin . I did ask for a refund as I was NOT happy with their tea but they insisted & assured me the tea bags were a bad one off batch . That wasn’t the case . These 2 new boxes were also a JOKE !!!! They’re in the bin too . TYPHOO YOUR TEA BAGS ARE ABSOLUTELY RUBBISH . Goodbye ?!!!!!!!!
1. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Thank you for taking the time to share your feedback.
We sincerely apologise for your recent experience with our tea bags.
Typhoo has recently been acquired by Supreme PLC, and we’ve brought our manufacturing operations back in-house. We are now based at our new manufacturing facility in Gloucester, where we have made significant investments in sourcing, blending, and quality control to enhance the overall quality of our products.
These changes have been implemented in the past few weeks as part of our commitment to restoring and maintaining the high standards our customers expect from Typhoo Tea.
Unfortunately, we are unable to offer a refund as we do not hold or manage store transactions. However, I can see that our Customer Service team previously issued a replacement as a gesture of goodwill to help resolve the matter at the time. This was arranged in response to concerns raised following Typhoo’s administration and the transitional period thereafter.
Please note that our team is not able to check individual tea bag batches, especially those produced prior to our takeover and the implementation of in-house quality control processes.
We are keen to ensure your concerns are addressed and would be happy to speak with you further. Please don’t hesitate to contact us at your earliest convenience on 0330 024 2323.
Kind Regards,
Bethany
The Typhoo Team
Foil packed Tea bags spliting on edge…
Foil packed Tea bags spliting on edge and depositing tea leaf in the water. It looks like the crimping edge on the round tea bags is off centre.
Trrid square version but having to seperate them was a problem as unless you're very careful they too rip.
Not happy customer.
Heather
16. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Thank you for taking the time to write a review,
We are genuinely sorry to hear about your recent experience with our tea bags. We completely understand how frustrating this must be and it’s certainly not the quality you should expect from Typhoo.
We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging.
We’d also like to let you know that Typhoo was recently acquired by Supreme PLC, and we’ve now brought our manufacturing operations back in-house. As part of this transition, our team is working hard on an improved blend and packaging quality to ensure a better experience for all our customers.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
The Typhoo Team
Splitting teabags, very annoying
I love Typhoo tea but for the past year the bags keep splitting and the tea falls out into the water. I have put up with this, although frustrating, but I’ve had enough now. Unfortunately I bought a couple of dozen boxes of 240 from B&M when they were only £3.49 so I am stuck with them. I’m off to Tetley.
10. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good Morning,
Thank you for taking the time to write a review,
We are genuinely sorry to hear about your recent experience with our tea bags. We completely understand how frustrating this must be and it’s certainly not the quality you should expect from Typhoo.
We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging.
We’d also like to let you know that Typhoo was recently acquired by Supreme PLC, and we’ve now brought our manufacturing operations back in-house. As part of this transition, our team is working hard on an improved blend and packaging quality to ensure a better experience for all our customers.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
The Typhoo Team
What happened???
What happened? Typhoo has always been the only tea i drink. But since the new square shape and packaging - it tastes really odd. Metallic. Very strong. Im sure its different. I dont like it anymore. Going to have yo look elsewhere for the first time in 25 years.
23. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good Morning,
Thank you for taking the time to share your feedback. We're very sorry to hear that you were disappointed with your recent experience, and we appreciate the opportunity to make things right.
At Typhoo, we take pride in sourcing high-quality ingredients and maintaining strict standards throughout our manufacturing and packaging processes.
We’d also like to share that Typhoo has recently been acquired by Supreme PLC. As part of this transition, we have brought our manufacturing operations back in-house. Our teams are currently developing a new and improved blend, which we look forward to launching shortly.
To help us resolve this matter we’ve sent you a link to provide your basic contact details. Alternatively, you’re welcome to call us directly at 0330 024 2323 at your earliest convenience a member of our team will be happy to assist you.
We appreciate your patience and look forward to speaking with you soon.
Kind Regards,
Bethany
Team Typhoo
Tea bags all seem to burst when lifting…
Tea bags all seem to burst when lifting them out of the teacup leaving tea leafs in the tea! Its recommended to use a tea strainer if this happens?? If I had a tea strainer I would buy tea and NOT tea bags, the whole point of tea bags is to NOT have remnants of tea leaves in your cup spoiling your cuppa. Going back to Tetley as Typhoo are just not my favourite any more.
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with our Quality Control and Technical team to resolve the matter.
We have sent you a link to complete that just asks for some basic contact details so we can contact you.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
On the 4th may I left a review and…
On the 4th may I left a review and typhoo ask me to call them I have rang 4 times and it just rings out what is the point of asking me to contact them when they don’t answer plus a purchased a 440 bag of typhoo tea bags and they are hit and miss and all my water is put though a filter so it must be the tea bags
19. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with our Quality Control and Technical team to resolve the matter.
We are sorry you weren't able to get through to our team yesterday. We have sent you a link to complete that just asks for some basic contact details so we can contact you.
If you can please give us a call at your earliest convenience on 0330 024 2323, we will be more than happy to get this resolved for you.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Update:
Thank you for taking the time to speak with me on the phone this afternoon,
We hope to keep you as a valued customer,
Please let me know if you require anything else in the meantime,
Kind Regards,
Bethany
The Typhoo Team
240 bad teabags
Bought a 240 tea bag box. Opened the foil and there was an overwhelming odour of paint, I left the tea bags out overnite to air,made no difference !. Made a cuppa but the smell and taste were horrible,won't be drinking that again ! How much plastic is in the teabags i wonder....
7. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with our Quality Control and Technical team to resolve the matter.
Our tea bags are made from a lightweight, plain, multi-phase, heat sealable tissue compromised of a special blend of technical polymer fibers, abaca, and other selected cellulosic fibers.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Not nice and we were loyal!
We have always been loyal Typhoo tea drinkers and we have noticed in the last few purchases the tea has got weaker and weaker. It is tasteless and the colour is grey rather than brown. We are massively disappointed and we will be seeking other brands to meet our tea expectations! Sadly, it’s time to leave the brand!
7. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with out Quality Control and Technical team to resolve the matter.
Typhoo tea recently enhanced its blend. Each bag now contains 10% more tea.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Typhoo One Cup
Typhoo One Cup! Flavourless. Pale. Yuck. Needed two bags to make a cup of tea that tasted of something rather than nothing. So disappointing Typhoo.
1. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good Afternoon,
We're sorry to hear about your experience with our tea. We take great care in sourcing quality ingredients and maintaining high standards in manufacturing and packaging. If something goes wrong, we're committed to thoroughly investigating it with out Quality Control and Technical team to resolve the matter.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
give customer what they want
give us back the round foil tea bags they were the best , or other option don't and have no customers.
27. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good Afternoon,
Thank you taking the time to write us a review.
In an effort to reduce unnecessary waste, we've moved away from foil packs. This is part of our sustainability goals while maintaining product quality.
The square shape of the tea bag allows for better packing, improved brewing and uses less material, making the process more eco-friendly. Each tea bag now contains 10% more tea for a richer, fuller flavour.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, I will be more than happy to discuss further.
We look forward to speaking to you soon.
Thank you
Team Typhoo
Update:
Thank you for taking the time to speak with me on the phone this afternoon,
We hope to keep you as a valued customer,
Please let me know if you require anything else in the meantime,
Kind Regards,
Bethany
Worst bags iv ever bought taste fine…
Worst bags iv ever bought taste fine but dont dare stir with the bags in or the bags burst, i will never buy them again although taste good I received an email requesting I contact Bethany to discuss my review on 0330 phone no NO ANSWER ?
17. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good morning,
Thanks for taking the time to write us a review.
We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
We're really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon.
Thank you,
Team Typhoo
Update:
Good Morning,
Thank you for taking the time to call,
I have tried calling back this morning to resolve this, if you can please call us back at your earliest convenience,
We look forward to speaking with you soon.
Kind Regards,
Bethany
The Typhoo Team
Just wanted to add my thoughts here
Just wanted to add my thoughts here. Company states on the box they have cut the amounts of suppliers and consolidated processes to achieve maximum efficiency.
To my mind my favourite tea bag has become bland, weak and tasteless to say the least and I totally agree that the tea bags are continually and habitually coming apart.
There is simply very little flavour in the tea now and as that is by far the most important component (surely) then the updating of practises has been self defeating. How sad that the customer has been ridden rough shod over in order to turn a profit.
Tinme to test the other brands.
16. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good Morning, We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
We're really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon,
Kind Regards,
Bethany
Team Typhoo
Why has Typhoo discontinued QT
Why has Typhoo discontinued QT? Gutted. Never thought this would be unable to buy. My favourite cuppa and easy for me because of having the use of one arm. Have tried everywhere to buy this product. Shame on you Typhoo, I certainly won’t be purchasing any of your other other products.
15. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good morning,
Thanks for taking the time to write us a review.
The good news is that since we have taken over Typhoo, QT will shortly be readily available again!
We are keen to speak with you so if you can please give us a call on 0330 024 2323 and ask for Bethany or Adam.
We look forward to speaking with you soon.
Thanks,
Team Typhoo
Update:
Thank you for taking the time to speak with me on the phone this morning,
I trust this has now been resolved,
We hope to keep you as a valued customer,
Please let me know if you require anything else in the meantime,
Kind Regards,
Bethany
The Typhoo Team
Boxes Full bursting bags
Ive always used typhoo tea bags as theyre foil wrapped. Great for storage for long journeys on my boat .
But recently they continue to break or split open in the pot
Very frustrating & annoying after purchasing a few 240 boxes
4. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good morning,
Thanks for taking the time to write us a review.
We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
Were really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany or Adam, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon.
Thank you,
Team Typhoo
Teabags coming apart
I've been buying typhoo teabags for years. Recently I've begun to get the odd split bag. However my latest box has been a nightmare. Every bag comes apart. It seems they've not been stuck together properly. Its most unpleasant to get a mouthful of tea.. and the mess..!
9. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good morning,
Thanks for taking the time to write us a review.
We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
Were really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany or Adam, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon.
Thank you,
Team Typhoo
Response
Teabags are splitting open regardless of how carefully you are. Having to throw a lot of cups of tea away.
Teabags have long since been disposed of as problem was several months ago so not able to provide receipt or take back to shop. But it appeared to be that teabags were sealed too close to the edge if that's any help.
10. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Typhoo
Good morning,
Thanks for taking the time to write us a review.
We have recently purchased the Typhoo brand and are reaching out to anyone that has taken the time to provide us with feedback.
Were really keen on speaking with you directly but we have no contact details to reach you on.
If you can please give us a call at your earliest convenience on 0330 024 2323 and ask for Bethany or Adam, we will be more than happy to get this resolved for you.
Alternatively we have sent you a link to complete that just asks for some basic contact details.
We look forward to speaking to you soon.
Thank you,
Team Typhoo
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