The quality of Craftamo’s products is fantastic but their customer service takes it up a notch. I have made many purchases from Craftamo, small and large purchases, and have had a great experience eac... Vis mer
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The quality of products is great. It's easy to order. And I don't get buried in junk mail now that they have my email address. The only downside was shipping. It took longer than I expected and the tr... Vis mer
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Uzasny produkt, perfektna logistika, vcasne upozornenie na poplatky, kvalitny obsah boxov od Liesl - nadherne farby, kvalitny akvarelovy papier, profesionalne stetce a nadherne vzory na malovanie
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The packaging is seriously inadequate. I was excited to buy high quality brushes with a nice box to store/carry them. The box is so mangled it is ridiculous. It won’t close. It was shipped in a bubble... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
Kontaktopplysninger
83 Ducie Street, M1 2JQ, Manchester, Storbritannia
- support@craftamo.com
- craftamo.com
4,1
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272 anmeldelser
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Quality and the personal touch.
The quality of Craftamo’s products is fantastic but their customer service takes it up a notch. I have made many purchases from Craftamo, small and large purchases, and have had a great experience each time. Anytime you have a question or issue they are quick to respond. The products are beautiful and well made and I love their collaborations with their artists. The Craftamo team really loves their product, artists and customers and it really shows. My most recent purchase was last week but I have made many purchases in the last 6 months since I started painting and I’m sure I’ll make many more.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Sinclaire,
Thank you so much for your incredibly kind message — it truly means the world to us 💛🎨✨
We’re absolutely delighted to hear that you’ve had such wonderful experiences with Craftamo, and it means so much to know that our products, artist collaborations, and customer support have made a positive impact on your creative journey 🖌️💛
Hearing that you’ve chosen Craftamo for many of your painting supplies over the past 6 months is such an honor, and we’re so grateful to have you as part of our creative community 😊
Messages like yours inspire our whole team and remind us why we love what we do — supporting amazing artists like you every step of the way 🎨✨
Thank you again for your support, trust, and kind words. We can’t wait to continue being part of your painting journey 💛
Best regards,
Mau
Craftamo Customer Happiness Agent
Quality product and easy order
The quality of products is great. It's easy to order. And I don't get buried in junk mail now that they have my email address. The only downside was shipping. It took longer than I expected and the tracking of the package didn't give me much information. But I did get the package timely, I think I was just so excited to get the new brushes I was being impatient. I would order from Craftamo again.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Julie,
Thank you so much for taking the time to share your feedback with us 💛🎨✨
We’re delighted to hear that you found our products to be great quality, that ordering was easy, and that your overall experience was a positive one 😊
We also really appreciate your honest feedback regarding shipping and tracking. We completely understand the excitement of waiting for new brushes to arrive 🖌️📦✨ Your comments help us understand where we can continue improving, especially around delivery updates and tracking visibility.
Most of all, we’re so happy to hear that your package arrived safely and that you’d order from Craftamo again — that means a lot to us 💛
Thank you again for your support and for being part of our creative community 🎨✨
Best regards,
Mau
Craftamo Customer Happiness Agent
Liesl's boxes
Uzasny produkt, perfektna logistika, vcasne upozornenie na poplatky, kvalitny obsah boxov od Liesl - nadherne farby, kvalitny akvarelovy papier, profesionalne stetce a nadherne vzory na malovanie
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Alena,
Thank you so much for your wonderful feedback — it truly means a lot to us 💛🎨✨
We’re so happy to hear that you’re enjoying the products from Liesl’s boxes, especially the paints, watercolor paper, brushes, and beautiful patterns 🖌️📦✨ It’s fantastic to know that everything from the contents to the logistics and notifications has met your expectations.
Your kind words really encourage our team and the artists we collaborate with, and we’re so grateful to have you as part of our creative community 💛
Thank you again for your support, and we look forward to bringing you even more inspiring boxes in the future 🎨✨
Best regards,
Mau
Craftamo Customer Happiness Agent
The service was excellent
The service was excellent, friendly, helpful. The product purchased was 1st class very happy with the experience and will definitely buy again from Craftamo.
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Gina,
Thank you so much for your kind feedback — we truly appreciate it 💛🎨✨
We’re delighted to hear that you had an excellent experience with our service and that you’re very happy with the quality of your purchase 🖌️📦 It means a lot to know you found both the product and support to be first class.
We’re especially grateful for your support and are so happy to hear you’ll be shopping with Craftamo again 💛
Thank you once again for being part of our creative community — we look forward to serving you again soon 🎨✨
Best regards,
Mau
Craftamo Customer Happiness Agent
The packaging is seriously inadequate
The packaging is seriously inadequate. I was excited to buy high quality brushes with a nice box to store/carry them. The box is so mangled it is ridiculous. It won’t close. It was shipped in a bubble sleeve. Who ships an item like this in a bubble sleeve? This is so upsetting. I will not buy another item from Craftamo and I’m considering sending this order back for a refund.
19. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Niki,
Thank you for taking the time to share your feedback with us, and we’re truly sorry to hear about your experience with the packaging 💔📦 This is certainly not the level of quality or care we aim to provide, especially for items meant to be both functional and enjoyable to use. We completely understand how disappointing it must be to receive a product in this condition.
Please rest assured that your case has already been escalated to our dedicated team for further review and handling 🔍✨ They will be reaching out to you via email shortly to assist you with a suitable resolution and next steps. Kindly keep an eye on your inbox, as well as your spam or junk folder, just in case their message is filtered there 📩
We truly value your support and appreciate you giving us the opportunity to make this right. Thank you for your patience and understanding while we work to resolve this matter for you 💛🙏✨
Best regards,
Mau
Craftamo Customer Happiness Agent
The products are all wonderful however…
The products are all wonderful however EVERY SINGLE PACKAGE (sub boxes and brushes!) arrives damaged. I don't even bother reporting it anymore, they do nothing.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi there 💛
Thank you so much for your honest feedback, we truly appreciate you taking the time to share this with us. It means a lot to hear that you love the products, but we’re really sorry to hear that your packages have been arriving damaged 😔 That’s absolutely not the experience we want for you.
We’d really love the chance to make this right for you. If you’re open to it, please reach out to us directly at support@craftamo.com so we can assist you further and find a proper solution 🙏✨
We’re here for you and would genuinely love to turn this experience around 💕
Warmly,
Plinky
Head of Customer Happiness
Craftamo
Unhappy with customer service response
I have written four emails with no response regarding the automatic Renew on a subscription. I have already been charged for the next 6 months of a subscription and I do not want it to Auto Renew at the end of the 6 months. No one is responding, and there's no customer service phone number to call.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Darlene 💛
Thank you for reaching out, and I’m truly sorry for the frustration you’ve experienced trying to get in touch with us. I completely understand how important it is to have your request acknowledged, especially regarding your subscription.
I wanted to let you know that we have received your message, and I will be personally assisting you in addressing your concern 😊
I also sincerely apologize if you did not receive our earlier responses, there was a technical issue that may have prevented some of our emails from being delivered properly.
Please rest assured that your request is now being handled, and we’ll make sure everything is taken care of for you as quickly as possible. If there’s anything else you’d like us to review regarding your subscription or order, feel free to let me know and I’m happy to help.
Thank you so much for your patience and understanding 💛
Warmly,
Plinky
Head of Customer Happiness
Craftamo
Terrible customer service & quality control
I bought Sarah Burns' travel brushes but there was a manufacturing issue identified with the brushes when I received them in December 2025, where it was impossible to uncap some brushes without the use of pliers.
I understand that the batch manufacturing defect may take some weeks to fix, but unfortunately when I received my replacement brushes in early Feb 2026, they accidentally sent me out the wrong brush despite confirming with me what needed to be replaced.
It is now late Mar 2026, and I still have not been sent out the correct brush. Every time I have had to send emails to Craftamo every week or so, and in return I am emailed a bunch of platitudes, but with no explanation why the correct replacement is still not sent out, except that they are waiting to hear from their fulfillment team - which apparently takes more than 2 months to get back to them.
At no point has Craftamo taken initiative to update me on the issue and timelines for resolution. The brush defect issue was identified in mid-Dec and it has taken them more than 3 months and counting to fix it - if they ever will.
I will not be buying from them again, which is unfortunate as I've had good experiences with their subscription boxes in the past.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hello Connie,
Thank you so much for taking the time to share your experience with us. I’m truly sorry for the frustration and inconvenience this situation has caused 😔💛
I completely understand how disappointing this must have been, especially with the delay. This is not the experience we want to provide, and we truly appreciate you bringing this to our attention.
Our fulfillment team has carefully checked and confirmed that your replacement brush is in perfect condition before dispatch to ensure everything is correct this time.
Your replacement order has now been processed, and you will be receiving a notification with the delivery details shortly.
We’re also keeping a close eye on this to make sure everything arrives as expected and that everything is properly resolved for you.
We truly appreciate your patience and the opportunity to make this right 💛
Warmly,
Plinky
Craftamo
Very pleased!
These are the nicest brushes I’ve purchased so far. I’m pretty new at watercolor so I didn’t want to spend a lot on tools until I knew I would enjoy it so I bought very inexpensive brushes at first but soon realized the very low quality. The Craftamo brushes were recommended. I put each bush to use when they arrived and I noticed right away how beautiful they were, how the tips stayed pointed and tight and how smooth my art was. They are also very easy to use and keep clean. I thought they were reasonably priced for the higher quality. I highly recommend this brush set.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Tanya,
Thank you so much for taking the time to share such a wonderful and detailed review 😊🎨 We are truly delighted to hear that our brushes have made such a positive difference in your watercolor journey. It means a great deal to us to know that you noticed the quality, smooth performance, and ease of use right away 💖
We especially appreciate your kind words about the value and craftsmanship of the brush set. Knowing that our products help artists, especially those new to watercolor, feel more confident and enjoy painting even more is exactly what we strive for 🌸✨
Thank you again for your recommendation and for choosing Craftamo. We wish you many happy and creative painting moments ahead 💌
Warm regards,
Mau
Craftamo makes beautiful brushes
Craftamo makes beautiful brushes. I have purchased 2 sets and enjoy them both.Their dedication to using low impact materials is very special.
Belinda🥰
4. februar 2026
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Svar fra Craftamo
Hi Belinda 🥰🎨
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying both of your brush sets and that our commitment to low-impact materials is something you value 🌱🖌️
It truly means a lot to us to have your support and to know our brushes are helping you enjoy your art. 💛
Warm regards,
Mau
Excellent brushes and great customer service
I was very excited to be able to order the Sarah Burns Travel Brushes. I had a problem with a few of the brushes but Craftamo were amazing in their help and support - I am very impressed! The brushes are very good quality - I have been using the for both gouache and watercolour. I love the variety of brushes included in the set. I couldn't be happier!
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Enna,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the Sarah Burns Travel Brushes and that our team could help resolve the issues you had 🖌️✨
It’s amazing to know that the brushes are working well for both gouache and watercolor, and that you love the variety included in the set 🎨💖 Your support and kind words truly mean the world to us!
Happy painting and creating! 💛
Warm regards,
Mau
Jag är mycket nöjd med mina penslar som…
Jag är mycket nöjd med mina penslar som jag köpte, har rekommenderat dem till andra som målar akvarell.
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Lisse-Lott,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your brushes and that you’ve been recommending them to other watercolor artists 🖌️✨ It truly means a lot to us 💖
Your support helps us continue creating quality tools for artists like you.
Happy painting! 🎨💛
Warm regards,
Mau
Craftamo experience
Craftamo customer service has been great. They are very responsive to questions. The product and services have been wonderful. I'm very glad that I bought a subscription through this company as they are working and collaborating with talented artists.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Nissa,
Thank you so much for your kind words and for taking the time to share your experience! 💛
We’re thrilled to hear that you’re enjoying both our products and our collaborations with talented artists. It means a lot to us to know our efforts are making a positive impact for our customers 🎨✨
Your support and feedback truly encourage us to keep creating and improving. Thank you again, and we look forward to bringing you more exciting projects in the future!
Warm regards,
Mau
The quality of your products
I absolutely love Craftamo products~ THE QUALITY IS EXCELLENT!!! I have never been disappointed~
I am also very excited waiting for each order and to be able to follow along with the instructions to a very satisfied finish~
Thank you all so VERY much~
Sincerely,
Phyllis~
25. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Phyllis,
Thank you so much for your wonderful message! 💛
We’re thrilled to hear how much you’re enjoying your Craftamo products and tutorials—it truly makes our day to know our work is helping artists like you create and have fun 🎨✨
Your excitement and support mean the world to us, and we can’t wait to keep sharing more projects with you in the future!
Thank you again for your kind words, and happy painting! 😊
Warm regards,
Mau
Misleading policies and too much back and forth
This is a review of Craftamo as a company and not of their products. I have not been able to use my purchase (subscription boxes) because of the following situation, though the boxes do seem to be curated/designed well.
TLDR: Craftamo does not treat its customers in alignment with its own policies. The company's agents will go back and forth with you for weeks over a straightforward and very normal issue (damaged items), even though their own policy states that they do exchanges. I have not even received a resolution to my problem because the company has ghosted me. I cannot speak to the quality of Craftamo's products, but I cannot recommend them in good conscience to anyone because of their highly anti-consumer behaviors and policies.
I am going to try and be detailed, so this will be a long review. I purchased a full six month set of subscription boxes back in September during the preorder period. The first box shipped in December. When I received it, both the plain cardboard box it came in and the subscription box itself was visibly very dented. I contacted Craftamo as soon as I realized this. They asked me to open the box and examine the items inside to see if any of them were damaged. I did so, and although thankfully many of the items were okay, the paper items at the bottom of the box suffered the worst. They were visibly bent and creased.
I sent pictures of these (and of the box itself) to Craftamo as proof of the damage. In response, they offered $20 store credit as compensation. I had already stated in my initial message that I was only interested in a replacement or a partial refund (though I regret saying the latter, as I will later explain), so I repeated this. They still offered me a separate item (their brush soap), but when I clarified again, they said they would send me a replacement box for free.
Unfortunately, there was some misunderstanding. The order they had put in was for an empty replacement box (e.g., just the custom subscription box container). I did find it a bit frustrating that the agent spent half a week of our time going back and forth about an item that cannot have possibly cost the company more than $5 at most, but misunderstandings happen. I explained that I was most interested in a replacement for the damaged items within the box, and after some more back and forth, the customer service agent asked for some time to look into this.
No response for about half a week, but after I followed up the agent got back to me and offered a 50% refund for the first box ($22 instead of $25, since I paid for all six months up front). Although I was considering the offer, I would have much preferred a replacement, so I asked to confirm a replacement was impossible. While I was waiting for a response, I came across the damaged item policy on Craftamo's website. This policy explicitly states that Craftamo will exchange the damaged item. But when the agent got back to me, they confirmed that there was "no way for [Craftamo] to send a replacement for the damaged items."
I have a hard time interpreting this situation in any way except for the following: the employee was incorrect, or Craftamo's policy is incorrect. Either way, I was confused and upset given what I had just learned, so I asked why they were not acting in accordance to their own policy. I sent that email on 1/19/26. Before this last email, the agent had been consistently replying to my emails within 24 hours. But to date of posting this review (1/25/26), I have not received any response at all. I have not been able to find any positive interpretation of these events.
I did get a notification that the empty box the agent had ordered for me was shipped, although I had never confirmed that I would accept it. I did also receive my second month box, which is dented to a lesser degree. I am very worried my future boxes will be just as damaged if not worse, because I have no faith that I will receive any kind of compensation for my damaged items. I have seen a review from 2023 (!!) stating that two of the reviewer's three subscription boxes also arrived severely damaged, so this was clearly not a one-off situation. Because of all this, I am deeply disappointed with Craftamo as a company and would seriously caution anyone else interested in their products to stay away.
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hello,
Thank you so much for taking the time to share such a detailed account of your experience. I am truly sorry for all the frustration and confusion this situation has caused 😔💛
I completely understand your disappointment regarding the damaged subscription box and the delays in getting a clear resolution. This is not the experience we want for any of our customers, and I appreciate you pointing out where our process fell short.
To move forward, here’s what we can do:
We want to make sure you receive the items that were damaged in your first box. I’ll personally escalate this to our fulfillment and production teams to confirm exactly what can be replaced.
We’ll review our internal policies and communication process so that this type of confusion doesn’t happen again.
Please reach out to support@craftamo.com so we can review the details and ensure everything is properly handled.
I realize this does not undo the frustration, but please know that your concerns are being taken very seriously, and we are committed to resolving this properly. I’ll follow up with you as soon as we have confirmed the replacement items and next steps.
Thank you again for your patience and for providing all the context—it helps us do better 💛
Warm regards,
Mau
My First Order - So Happy!
I recently received my first order from Craftamo - the The Emma Lefebvre X Craftamo Limited Edition Travel Brush Collection. I could not be happier with the ease of ordering, great communication, and prompt delivery. Most importantly, I used the brushes on a recent trip and they are fantastic - compact and lovely to use. I had trusted that if they were endorsed by Emma that they would be of high quality. I was not disappointed! I look forward to trying out other Craftamo products.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Carol,
Thank you so much for your wonderful message 💌😊
We’re absolutely thrilled to hear that you’re enjoying the Emma Lefebvre X Craftamo Limited Edition Travel Brush Collection! It’s fantastic to know they were perfect for your recent trip, and that the ordering process and delivery met your expectations ✨🖌️
Your kind words truly mean a lot to us, and we can’t wait for you to try more Craftamo products. We hope they continue to bring joy to your creative journey 🎨💛
Warm regards,
Mau
STILL WAITING!!! BUYER BEWARE!!!
STILL WAITING: BUYER BEWARE!
* August 14th I purchased a watercolor
Subscription.
* August 15th I tried to cancel.
* My cancelation requests were
IGNORED.
* CRAFTAMO proceeded to ship out
FIRST PRE ORDER BOX two months
after practically begging to cancel!
* Finally received $400 credit of my
$465 charge back to my credit card
account!
* Put the remaining balance in dispute
because the company wants me to
Pay for their mistake!
DO NOT BUY SUBSCRIPTIONS FROM THIS COMPANY!!!
14. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Nancy,
Thank you for bringing this to our attention, and I’m truly sorry for all the frustration and inconvenience this situation has caused 😔💛 We genuinely want to resolve this for you properly and get everything sorted as quickly as possible.
At this time, there is an open PayPal dispute/case on the transaction. Unfortunately, PayPal does not allow us to process any refunds while a case is still open on their system.
To allow us to issue the remaining refund to you, we kindly ask that you please close the PayPal case first. Once it is closed, we will be immediately able to proceed with the refund on our end.
As soon as that’s done, please let us know, and we’ll take care of the refund right away for you 💛
Thank you for your understanding, and we truly appreciate the opportunity to make this right.
Warm regards,
Mau
Awesome awesome Company
Its been some years now that i buy my paint brushes here. They are amazing, the products, 10/10. They support artists all over the world, it’s completely vegan, i have at least 15 sets now, i know im kind of addicted lol, but i use them all !! Their customer service is AMAZING!!! Everytime i had a problem with my order , their helped me and it exceeded my expectations. I had a defect set and i was offered a new one, no questions ask. For me its a win in every aspect. Almost every set is in collaboration with an artist so by buying, You support artists, support a small business , its vegan, the quality is top notch, and you know that if theres an issue, they will solve it quickly, not like other brands that ignores your emails. And did i say that the brushes are BEAUTIFUL!!!!!!
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Laurence,
Wow — thank you so much for taking the time to share such a wonderful message! 🥰 We are absolutely thrilled to hear how much you love your brushes and appreciate everything about Craftamo 🎨✨.
It truly makes our day to know that our products, collaborations with artists, and customer service have exceeded your expectations. Your support means the world to us, and it’s fans like you who make what we do so rewarding ❤️
Also, I couldn’t agree more — our brushes are beautiful, and it’s amazing to hear you’re putting them all to good use! We’re so grateful to have you as part of our community and can’t wait to keep bringing you more brushes and creative inspiration 🌷
Warmly,
Mau
Nightmarish “customer service” and no easy cancellation of boxes
It’s a nightmare to cancel anything or get consistent responses from this company. I can’t tell if they’re replying to my emails with AI or if there’s an actual human with the explicit goal of breaking my will. I’ve messaged them multiple times to cancel boxes and got conflicting or outright contradictory answers. Most recently, I sent an email telling them to cancel a subscription (instead of applying a discount) and got back “alright, we will apply the discount”. The actual art supplies are good quality. However, the lack of easy cancellation and tight windows for doing so (within two weeks of an order whether or not it will take several months to ship out, OR within 15 days of receiving your first box) make it a poor option for anyone who isn’t prepared to be locked into 50-100usd per month for the next year. Further, the customer service emails will make you go back and forth several times before a box is cancelled and don’t send replies over weekends, which makes the fifteen days after a box arrives a bit more nerve wracking to try to cancel in
18. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Rebecca,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration with the subscription cancellation process and communication — this is never the experience we want for our customers, and we genuinely appreciate you bringing it to our attention.
To clarify, our team does not operate on weekends, which can sometimes delay responses, but we always strive to resolve requests as quickly as possible during business hours. We also provide our subscription policies upfront, including cancellation windows, to ensure clarity, though we understand how these timelines can feel tight.
We’re glad to hear that you were satisfied with the quality of the art supplies themselves, and we appreciate your honest feedback as it helps us improve both our communication and processes for all customers.
Warmly,
Mau
No item no updates
UPDATE:
Thank you Craftamo! You did a wonderful job fixing this issue. Thank you for refunding me and making sure I got the order I placed originally-by the way I love the brushes and would order again-if nothing else but to know if there is an issue your customer service will come through like heroes with capes!
2/9/2026
I placed my order on December 27, 2025 and it never shipped. I asked for an update 3 times. 2 times I was told I would have an answer when they got with their fulfillment team. After no follow up I contacted them a 3rd and no response. Do not order from this company.
26. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Craftamo
Hi Ashley,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration caused by the lack of timely follow-up on your order.
Your order was delayed due to two items being out of stock, and we have informed you about this via email. Whilst this is no excuse, the delay and gap in communication is due to the holiday period and slow responses between departments, and we understand why this is disappointing.
We’ve since reached out to you directly to explain the situation in full and to offer a resolution to make this right. We’re also reviewing our internal follow-up processes to ensure clearer and more proactive communication going forward.
We appreciate you bringing this to our attention and giving us the opportunity to improve.
Kind regards,
Mau
Customer Happiness Agent
Craftamo
Dette er Trustpilot
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