Worst ordering experience from start to finish - avoid if you have a choice. Spent hours chasing back on forth on incorrect quotes, no clarity on process or final price and dealer communication righ... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Naomi was approachable, confident , knowledgeable and considerate. She was easy to talk to and relatable. I trusted her immediately. She listened ad answered all my questions, speaking with conviction... Vis mer
Selskapet har svart
very straight forward, easy to use sight. Would appreciate informaiton on how/where to be able to go and look at cars before making a decision on which one to buy. I went to different dealerships,... Vis mer
I made contact with Tusker and asked about changing main driver over to my wife as it was not clear when I placed my order. Also checked about placing private reg plate on the new car. The person who... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Hi, we’re Tusker — and we’re on a mission to help everyone drive a better, cleaner car. Through our salary sacrifice scheme, we provide an affordable and tax efficient way for employees to enjoy a brand new, fully insured and maintained car, with a fixed monthly amount taken from their gross salary. Since 2008, we’ve supported more than 100,000 drivers in making the switch to cleaner motoring. Our focus has always been on reducing environmental impact while making new, reliable and low emission cars accessible to as many people as possible. Today, we’re proud to run the UK’s largest salary sacrifice car benefit scheme, with the lowest average CO₂ emissions of any FN50 fleet. With over 2,800 employer customers, we’re recognised as the Car Benefit Experts — offering deep experience, compliant scheme management and a driver experience built on trust, clarity and support.
Kontaktopplysninger
Hatters Lane, WD18 8YF, Watford, Storbritannia
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4,5
Enestående
11k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Tusker
We appreciate your positive feedback! We're happy the website is easy to use and that you found the information and videos helpful.
Kind Regards,
The Driver Satisfaction Team
Avoid at all costs – trapped paying for a car I don’t have with no way out
My experience with Tusker has been completely unacceptable.
My vehicle is currently off the road due to a manufacturing fault, with no confirmed repair timescale, yet I am still being charged over £1,000 per month through salary sacrifice. On top of that, I’ve been given a diesel courtesy car that is nowhere near comparable to the EV I ordered — meaning I am now also paying significantly more in running costs.
What makes this worse is that Tusker have refused to allow early termination while the vehicle is under repair. So I am effectively trapped in a contract, paying indefinitely for a car I cannot use, with no clear resolution and no control over the situation.
This is not just poor service — it feels fundamentally unfair. All of the financial risk sits with the customer, even when the issue is completely outside of your control. When things go wrong, the so-called “benefit” quickly turns into a liability.
There has also been no urgency to resolve the issue. I requested a change of courtesy vehicle weeks ago and nothing has progressed. Communication has largely consisted of quoting policy rather than taking ownership or offering a practical solution.
I have now had to raise a formal complaint and am actively considering escalation through external channels. I do not believe it is reasonable to continue charging a customer in full while preventing them from exiting the agreement, especially with no defined repair timeframe.
If you are considering a salary sacrifice vehicle through Tusker, think very carefully. The scheme may look attractive initially, but the terms and conditions are heavily weighted in their favour, and you may find yourself with very little protection when something goes wrong.
I would strongly advise exploring alternative options where you retain control.
A genuinely stressful and disappointing experience.
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tusker
Good morning,
We’re sorry to read about your experience and understand why this situation has felt both frustrating and unfair.
Having a vehicle off the road due to a manufacturing fault, particularly with no confirmed repair timeframe, is understandably stressful, and we recognise the impact this has when salary sacrifice deductions are continuing and uncertainty remains. We appreciate how difficult this is, especially when the matter is outside of your direct control.
When a fault occurs, repairs must be progressed via the manufacturer’s warranty process, which can regrettably limit the timeframes we’re able to influence. While we appreciate this does not reduce the inconvenience you’re experiencing, manufacturers are responsible for investigating and resolving faults and do not guarantee fault free vehicles.
Regarding the courtesy vehicle, these are often supplied directly by the dealership while repairs are ongoing. In those circumstances, availability and vehicle type are determined by the manufacturer rather than Tusker. Relief vehicles are not guaranteed to be like for like in value, fuel type, or specification. We appreciate that this may not meet expectations, particularly where running costs differ.
We understand your concerns regarding ongoing costs and contract flexibility. Under salary sacrifice arrangements, deductions continue while a vehicle is off the road, and early termination options are only considered where a vehicle is deemed unrepairable after all manufacturer processes have been exhausted. We acknowledge how restrictive this can feel in situations like yours and are sorry for the distress this has caused.
Your feedback about communication, urgency, and the need for clearer ownership is taken seriously. This is not the experience we aim to deliver, and comments like yours are shared internally to improve how we support drivers when issues fall outside of the norm.
Thank you for taking the time to leave such detailed feedback. We genuinely regret the experience you’ve had and the way it has made you feel.
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We're happy to hear that you found our process simple and appreciated the timely updates. Thank you for sharing your positive experience with us!
Kind Regards,
The Driver Satisfaction Team
Great experience and quick resolution!!
23. april 2026
Svar fra Tusker
We're happy you had a great experience and that your issue was resolved quickly. We appreciate your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Very happy with the service provided by…
Very happy with the service provided by Tusker. Although I haven’t collected the car yet, Chris Ayris has been absolutely excellent throughout the process. He has been extremely helpful, took the time to answer all of my questions thoroughly, and guided me through each step with patience and clarity. His support has made the entire experience smooth and stress‑free. Highly appreciated.
27. april 2026
Svar fra Tusker
We're happy to hear that you've had such a positive experience. We appreciate your highlighting the support you received during the process. Thank you for your feedback.
Kind Regards,
The Driver Satisfaction Team
A really intuitive and informative…
A really intuitive and informative website to help with selecting the right option.
The Tusker customer support team are incredibly helpful and made the process a really positive experience.
27. april 2026
Svar fra Tusker
We appreciate you sharing your feedback. It's great to know our website is intuitive and informative for selecting the right option. We're happy the customer support team made the process a positive experience.
Kind Regards,
The Driver Satisfaction Team
Constant updates, very good
Very prompt to the point and very useful directions, navigating the portal.
24. april 2026
Svar fra Tusker
We're happy to hear that our directions were useful for navigating the portal. We appreciate you taking the time to share your positive experience with us!
Kind Regards,
The Driver Satisfaction Team
Wished I’d done it sooner ….
The ease of the process and how it’s clearly explained at each stage when ordering. This is my first lease vehicle and to be honest I wished that I had done it sooner . A good choice of vehicles, easy process , and worry free motoring…
27. april 2026
Svar fra Tusker
We're happy to hear that the ordering process was clearly explained and easy to navigate. It's great to know you're enjoying your first lease vehicle and the worry-free experience. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
So far so good
So far so good! I have quick responses to my emails and great communication with paperwork via emails and prompts for next steps. Thank you
24. april 2026
Svar fra Tusker
We're happy to hear that you've had a positive experience! We appreciate your kind words regarding our quick email responses and clear communication about paperwork and next steps. Thank you for your feedback.
Kind Regards,
The Driver Satisfaction Team
Great customer service
Really good service from Stuart at Tusker. I called with one question and he ended up solving 3 things. Great listening skills to spot the follow ups. Fingers crossed delivery stays on track now! Thanks again Stuart
27. april 2026
Svar fra Tusker
We're happy to hear that you received excellent service and appreciate the support you received. It's great that the team member was able to resolve your issues. We hope your delivery proceeds smoothly! Thanks for your feedback.
Kind Regards,
The Driver Satisfaction Team
User Experience
Great experience including service over the phone for guidance and follow up information.
24. april 2026
Svar fra Tusker
We're happy to hear that you had such a great experience! It's wonderful to know our phone service and guidance were helpful. Thank you for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
The staff were really helpful
The staff were really helpful. A few technical issues getting through the automated phone lines (please do look in to making that better as it is incredible crap), but I got to speak to the person I needed, everything got progressed quickly and I am hoping that I am driving within the month!
22. april 2026
Svar fra Tusker
We're happy to hear that our staff were helpful! We appreciate your feedback regarding the automated phone lines and will look into improving the process. We're glad everything progressed quickly for you, and we hope you're driving soon!
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We are so glad to hear that our staff was responsive and helpful! Thank you for taking the time to leave us this positive feedback.
Kind Regards,
The Driver Satisfaction Team
Replacing a car
Ability to compare more than 1 car would be useful.
No feedback on when car will be available.
23. april 2026
Svar fra Tusker
Good Afternoon,
Thank you for your feedback. We acknowledge that comparing multiple cars and knowing car availability is important. We'll consider your suggestions for improvements.
Kind Regards,
The Driver Satisfaction Team
Great customer service.
23. april 2026
Svar fra Tusker
Thank you for your review! We’re glad to hear you received a quick and helpful response. Delivering efficient and supportive service is important to us, and we really appreciate your feedback.
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
Good morning,
Thank you for taking the time to leave us a review! We’re delighted to hear you found our service very prompt. Providing a quick and efficient experience is important to us, and we appreciate your feedback.
Kind Regards,
The Driver Satisfaction Team
Excellent help and support from the…
Excellent help and support from the team, whilst having a few technical problems with our benefits platform integration. Everything sorted and arranged with little fuss and very quickly and new ordered processed and moving along quicker than hoped/expected
22. april 2026
Svar fra Tusker
We're happy to hear our team provided excellent support while resolving the technical issues with the benefits platform integration. We appreciate that the order was processed quickly and is moving faster than expected. Thanks for your feedback!
Kind Regards,
The Driver Satisfaction Team
Svar fra Tusker
We appreciate you taking the time to leave us a review. We are happy the process was simple and fast, and that it went smoothly for you.
Kind Regards,
The Driver Satisfaction Team
Great service by Elle D
The young lady whose name was Ellie D was very helpful and friendly on the phone and helped me very much
Infact the whole team have been great
23. april 2026
Svar fra Tusker
We appreciate you taking the time to leave us feedback. We're happy to hear that you found our team to be helpful and friendly, and that you had a great experience with us.
Kind Regards,
The Driver Satisfaction Team
Very easy from start to finish
Very easy from start to finish.
If given the opportunity again I would definitely have another vehicle through tusker and the salary sacrifice scheme.
23. april 2026
Svar fra Tusker
We're happy to hear that you found the process easy and straightforward. Thank you for sharing your positive experience with the salary sacrifice scheme, and we appreciate your recommendation!
Kind Regards,
The Driver Satisfaction Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.