Snow Teeth Whitening Anmeldelser 4 217

Svar fra Snow Teeth Whitening

16. mai 2025

Hi,

Thank you for sharing your experience! We're so glad Amazon connected you with us and that we could take care of the issue quickly for you. It's great to hear that you're loving the whitening kit—yes, the LED mouthpiece works together with the gel to help boost your results!

We’re always here to make sure you have the best possible experience, and it truly means a lot to hear your kind words. Enjoy your brighter, whiter smile!

All the best,
SNOW

Svar fra Snow Teeth Whitening

8. mai 2025

Hi,

Thank you so much for sharing your experience. We’re beyond grateful not only for your kind words about our products, but also for your patience and understanding throughout your interaction with our customer service team.

We’re truly sorry that your initial email didn’t receive a response—it’s never our intention to leave anyone waiting. While we’re not sure what happened with that first message, we’re so glad you followed up and that one of our team members was able to jump in and assist you right away. We believe in real, human support, and it means a lot to hear that this made a difference in your experience.

It’s customers like you who remind us why we do what we do. We’re honored to have earned your trust, and we’ll work hard to keep it. Thank you again for being part of the Snow family—we’re so excited to have you with us for the long run.

All the best,
SNOW

Svar fra Snow Teeth Whitening

8. mai 2025

Hi,

We’re very sorry to hear about your experience and truly apologize for the frustration this situation has caused.

We’ve tried to locate your case in our system using the name associated with your Trustpilot review but haven’t been able to find any messages or orders that match. We absolutely want to get this resolved and make things right, so we encourage you to reach out to us directly at support@trysnow.com with any order details you have (such as your order number or the email address used to place the order). Our team is ready to assist you.

At Snow, we take all feedback seriously and do not condone any practices that could be seen as dishonest or coercive. If your package was sent in error or there was any misunderstanding regarding returns or transaction fees, we want to investigate this fully and ensure you are supported appropriately.

Again, we apologize for any inconvenience and hope you’ll give us the opportunity to resolve this directly with you.

All the best,
SNOW

Svar fra Snow Teeth Whitening

6. mai 2025

Hi,

Thank you so much for sharing your experience with us. We're glad we were able to respond quickly and help resolve the issue with your LED device.

At Snow Cosmetics, we understand how frustrating it can be when something goes wrong — especially with a discontinued product — so we're truly happy to hear that you felt supported and understood throughout the process. Standing behind our warranty and taking care of our customers is something we take seriously, and we're proud that it showed in your interaction with us.

We appreciate you taking the time to leave this thoughtful feedback. It means a lot to our team.

All the best,
SNOW

Svar fra Snow Teeth Whitening

6. mai 2025

Hi,

Thank you for sharing your experience with Snow Cosmetics. We're happy to hear that our electric toothbrush and toothpaste have made a real difference in keeping your teeth clean and white, that’s exactly what we strive for.

We also appreciate your kind words about our customer service. Providing exceptional support is a top priority for us, and it means a lot to know it’s been noticed.

Thanks again for being part of the Snow community.

All the best,
SNOW

Svar fra Snow Teeth Whitening

5. mai 2025

Hi,

Thank you so much for taking the time to share your feedback. We’re so glad to hear that your experience with our customer service team was a positive one. It’s completely understandable that product usage can vary, and we’re always happy to adjust and support you in whatever way we can.

At Snow Cosmetics, we take pride in making sure every customer feels heard and taken care of, so it truly means a lot to know you felt that.

We're here anytime you need us and look forward to continuing to brighten your routine.

All the best,
SNOW

Svar fra Snow Teeth Whitening

5. mai 2025

Hi,

Thank you so much for the kind words and for being a loyal customer for over four years. We’re thrilled to hear how much you love the toothbrush and that you had a positive experience with our customer service team.

We truly appreciate your patience with the temporary delay and are glad our team could provide a quick and helpful update. Your recommendation means a lot to us, and we’re so happy to have you as part of the Snow community.

Thanks again for your support.

Svar fra Snow Teeth Whitening

5. mai 2025

Hi,

Thank you for your feedback. We’re very sorry to hear about the frustration you experienced and truly regret the delay in resolving your concern.

We’ve reviewed your case and can confirm that you reached out to our support team and that your issue was ultimately addressed. However, it’s clear that the lack of timely and personal communication caused a great deal of inconvenience, and for that, we sincerely apologize.

We appreciate you bringing this to the BBB and also to the public here. It’s clear that there was a significant failure on our part to follow up appropriately. While we’re glad we were finally able to respond and offer a resolution, it should never have required that much persistence on your end. Your feedback is being shared directly with our leadership and customer experience team so we can take a deeper look at what went wrong in our communication process.

Thank you again for sharing your experience. We are committed to improving and making sure every customer is treated with care and urgency from the start.

All the best,
SNOW

Svar fra Snow Teeth Whitening

1. mai 2025

Hi,

Thanks so much for your review! We're happy to hear you’re enjoying the product and that it’s easy to use. That’s exactly what we aim for.

We hear you on the powder. It’s super helpful to know that the current setup could use an upgrade, and we’re already exploring ways to improve how it’s delivered so it’s less messy and more efficient.

We appreciate you being part of the Snow Cosmetics family and love having your input as we grow and get better.

All the best,
SNOW

Svar fra Snow Teeth Whitening

1. mai 2025

Hi,

Thank you so much for your kind words. We're so happy to hear that you're enjoying your experience with our product and seeing great results without any irritation. That’s exactly the kind of feedback we love to hear.

We're also grateful for your shoutout to our customer service team. We work hard to make sure every customer feels heard and supported, so it means a lot to know you felt taken care of.

We appreciate you being part of the Snow Cosmetics family!

All the best,
SNOW

Svar fra Snow Teeth Whitening

30. apr. 2025

Hi,

Thank you so much for your wonderful feedback. We are delighted to hear that you have had such a positive experience with our team and that our customer service and response time have met your expectations.

It is also fantastic to know that you are loving the product and finding it worth the investment. Your satisfaction is incredibly important to us, and it is rewarding to know we are delivering results that make a difference.

We truly appreciate your continued support and look forward to being here for you whenever you need us.

All the best,
SNOW

Svar fra Snow Teeth Whitening

30. apr. 2025

Hi,

Thank you for such a thoughtful review. We are so happy to hear that you are seeing great results with Snow. That is exactly what we hope to deliver for every customer.

It also means a lot to know that our customer service team made a positive impression. Providing a smooth and supportive experience is something we take great pride in.

We truly appreciate your support and are grateful to have you as part of the Snow community. If you ever need anything, we are always here to help.

All the best,
SNOW

Svar fra Snow Teeth Whitening

25. apr. 2025

Hi,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.

We’re glad to see that you’ve already reached out to our support team and that the issue has been resolved. To clarify, the charge you received was due to an active subscription on your account for our Magic Powder product. This subscription is set up during checkout when a delivery frequency is selected, and it automatically generates future orders. We can confirm that your subscription has since been cancelled and the recent charge was fully refunded.

Regarding the delay, Magic Powder was temporarily out of stock due to high demand and was sold as a pre-order at the time of your purchase. Your order was shipped and delivered on March 18th, as soon as the product became available again.

We appreciate your feedback and are working to improve transparency around subscriptions and product availability to provide a smoother experience in the future.

Thank you again for trying Magic Powder. If there’s anything else we can help with, our support team is always here for you.

All the best,
SNOW

Svar fra Snow Teeth Whitening

21. apr. 2025

Hi,

Thank you for taking the time to share your feedback. We're really sorry to hear that your toothbrush stopped working after just a few uses. We understand how disappointing that must be, especially when you were happy with its performance at first.

It’s great to hear you’re enjoying the toothpaste, and we want to make sure the rest of your experience lives up to that standard. Please reach out to us at support@trysnow.com so we can take a closer look and help find the best solution.

We appreciate the opportunity to make things right.

All the best,
SNOW

Svar fra Snow Teeth Whitening

21. apr. 2025

Hi,

We really appreciate you taking the time to leave this review. It's great to know you've consistently had positive experiences with our team and products. We work hard to make sure every customer feels supported, so your feedback means a lot to us.

We’d love to send a small thank-you your way. Just send us a message at support@trysnow.com and we’ll take care of the rest.

All the best,
SNOW

Svar fra Snow Teeth Whitening

21. apr. 2025

Hi,

Thank you for taking the time to share your experience. We're so glad to hear that SNOW has made a noticeable difference in your smile, especially given your sensitivity. It's great to know our products have been both effective and comfortable for you.

We truly appreciate your continued support and are happy to hear you're enjoying the refills and the powder as well.

As a token of our appreciation, we'd love to send you a free gift. Please reach out to us at support@trysnow.com and our team will be happy to assist you.

All the best,
SNOW

Svar fra Snow Teeth Whitening

17. apr. 2025

Hi,

Thank you so much for your thoughtful review. We really appreciate you giving our products the time and consistency they need to shine! You’re absolutely right that everyone’s smile journey is different, and we love that you found success with the gel + powder combo. That combo is definitely a fan favorite for a reason!

We're so glad to hear you're seeing results, and we truly value your feedback. As a thank you, we'd love to send you a little something. Please feel free to reach out to us at support@trysnow.com so we can hook you up with a special gift.

Thanks again for being a part of the SNOW family.

All the best,
SNOW

Svar fra Snow Teeth Whitening

14. apr. 2025

Hi,

Thank you for your kind words. We truly appreciate your feedback and are glad to hear you had a quick and pleasant experience with our team.

As a small thank you, we’d love to offer you a special gift. Please don’t hesitate to reach out to us at support@trysnow.com so we can take care of the details.

All the best,
SNOW

Svar fra Snow Teeth Whitening

11. apr. 2025

Hi,

We're very sorry to hear about the experience you and your wife had with our product. We completely understand how concerning it must have been for her to experience an adverse reaction, and we sincerely apologize for the distress and inconvenience this has caused.

We acknowledge the delay in communication and the frustration of not receiving timely support—this is not the experience we want any of our customers to have. While we do see that you’ve been in contact with our customer support team and submitted the adverse reaction form, we deeply regret that your case was not promptly followed up on.

To resolve this, we are escalating your concern immediately. A member of our team will be reaching out to you directly within the next 24 hours to confirm the details and ensure your refund is processed as soon as possible. If there's anything else we can do to support you and your wife during this time, please don’t hesitate to let us know.

Thank you for bringing this to our attention, and again, we truly apologize for the experience.

All the best,
SNOW

Svar fra Snow Teeth Whitening

7. apr. 2025

Hi,

Thank you for taking the time to share your experience—we’re truly sorry for the frustration this caused. We understand how upsetting it is to receive a product you didn’t expect, especially when you intended to make just a one-time purchase.

We can see that you’ve already been in touch with our support team both by phone and email, and we appreciate you giving us the opportunity to assist. We apologize for any confusion regarding the subscription and for the trouble you had locating your order in our system.

To make this right, our team has already [processed a refund/initiated a return/sent you further instructions—customize as needed], and we’ll make sure your subscription is fully canceled so there are no future charges.

If you have any other questions or concerns, please don’t hesitate to reach back out to us at support@trysnow.com. We’re here to help and want to ensure you feel heard and taken care of.

All the best,
SNOW