Unfortunately my order ehich was placed end of Nov 2025 , was not delivered .Carrier didnt pick up the package. Waited long time but finally it was clear that it will not be shipped and I had to can... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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the customer support is excellent. I am new to this product and called to see why it was taking so long for the liquid to disperse thru the needling bottle. Glad I called and found out that the item w... Vis mer
Selskapet har svart
I was having trouble with my order it kept telling me they couldn’t deliver to my address. I was very surprised Angel was calling me to help me with my order of Hyaluronic Serum. What Customer Servi... Vis mer
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I saw results after one use. But what was surprising were the side benefits. Im not a doctor and can only give my personal experience. The micro pulses helped my facial lymphatic drainage and also... Vis mer
Selskapet har svart
4,0
Bra
427 anmeldelser
Har svart på 62 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Prompt and efficient customer service
Prompt and efficient customer service. EJ did a great job searching my query and getting back to me right away with an answer.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your feedback! We’re glad EJ was able to assist you promptly and provide a clear answer to your query. We truly appreciate you taking the time to share your positive experience with our customer service team.
Great customer service
Great company! But most of all great customer service. Matthew was so great resolving my problem, he was very courteous and fast. Thank-you Matthew for being so efficient.
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your wonderful feedback! We’re so glad Matthew was able to resolve your issue quickly and courteously. Your kind words truly mean a lot to us, and we’ll be sure to share your appreciation with him.
EJ was so courteous and respectful
EJ was so courteous and respectful. He is great example of what customer service should be. Gracious and polite. Have a pleasant day!! 😉😊
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for your kind words! We’re delighted to hear EJ made such a positive impression with his courtesy and professionalism. He truly embodies the level of service we strive for. Wishing you a pleasant day as well! 😉😊
I had an issue with delivery and EJ…
I had an issue with delivery and EJ responded very quickly. Received my order and looking forward to using. Thank you.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your feedback! We’re glad EJ was able to respond quickly and help resolve the delivery issue. We hope you enjoy using your order and truly appreciate your patience and trust.
I do not know when I have had an online…
I do not know when I have had an online company that gave me better. Customer service. My experience was wonderful. Stephen was great to help me with my needs and I have nothing but praise for this company. It would be nice if other companies modeled by this one it would be better doing business on the Internet all the time. Thanks again.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for your wonderful feedback! We’re truly honored by your kind words and thrilled to hear Stephen was able to support you so well. Providing exceptional customer service is something we deeply value, and it means a lot to know your experience stood out. We sincerely appreciate your trust—thank you again!
Excellent customer service
I purchased both RenewalLift Skin Tightening Device & EyeLift from the company 4 months ago. The Skin Tightening Device stopped charging and the EyeLift barely worked even after fully charged. I sent a video to Matthew from Customer Experience Team of Renewa Skin. The team reviewed the problems and got back to me the very next day and indicated that the replacements are on the way to me. What an excellent customer service! Matthew is an asset of Renewa Skin.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your wonderful feedback, Reiko. We’re so glad Matthew was able to respond quickly and assist you. We truly appreciate your trust and are happy to support you every step of the way.
Great customer service
Irene was fantastic I had an issue with my order and she was on it with emails daily. Got everything squared away and taken care of efficiently and professionally. Can't recommend it enough
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your wonderful feedback, Donald.
My question was answered thoroughly and…
My question was answered thoroughly and in a friendly manner. Even more guidance was offered if needed. I’m enjoying using the device, and the cheerful customer support makes it even more pleasant.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your kind words, Mimi! We’re so glad we made such a positive impression. We truly appreciate you taking the time to share your experience. 😊
EXCELLENT CUSTOMER SERVICE
I have to commend you on the excellent customer service as represented by EJ of your organization. I had a problem with my eye massager, and he was so helpful in resolving the issue. He went through multiple steps in investigating the situation. He was invariably patient and caring. EJ is a great asset to your organization.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your kind words! We’re so glad EJ was able to assist you promptly and resolve your concerns right away. His knowledge and dedication truly make a difference, and we appreciate you taking the time to share your experience.
Speedy resolution!
EJ’s response to my email about the problem with my device was speedy and greatly appreciated since I love the results i experienced with the Renewalift.
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your kind feedback! We’re so glad EJ was able to respond quickly and assist you, especially since you’ve been enjoying the results from your RenewaLift. We truly appreciate your trust and are happy to support you every step of the way.
Matthew was amazing.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your kind words, Claudia! We’re so glad Matthew made such a positive impression. We truly appreciate you taking the time to share your experience. 😊
I received excellent service from EJ
I received excellent service from EJ. She was prompt and exceptionally helpful in addressing my concerns. She appeared very knowledgeable and was able to resolve my issues on the spot.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your kind words! We’re so glad EJ was able to assist you promptly and resolve your concerns right away. His knowledge and dedication truly make a difference, and we appreciate you taking the time to share your experience.
The customer service by EJ was…
The customer service by EJ was wonderful although the product did not work for me , he was very prompt and polite at responding and resolving my issues. Thank you so much EJ and keeps on your good customer service work !
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your kind feedback! We’re sorry the product didn’t work for you, but we’re glad EJ was able to support you with prompt, polite, and caring service. We truly appreciate your recognition of his efforts and will be sure to share your encouragement with him.
EJ was very professional and very…
EJ was very professional and very responsive to my question, about the order I had just placed with your
company. The order had been duplicated, by mistake,
and I needed to have one of the items removed from
my Visa account. To my relief, he was able to remove
the charge immediately!!!
I was very positively impressed with his help and
support!!!!
Thank you, EJ!!!!!
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for sharing your experience! We’re glad EJ was able to respond quickly, identify the duplicate charge, and resolve it right away, that peace of mind matters. Your kind words about his professionalism and support mean a lot, and we’ll be sure to pass them along to him. Thank you for choosing Renewa Skin!
Excellent customer service from Matthew at Renewa
I purchased the renewa device and serums. I saw results, and was in a routine, using the device both morning and night. Then the device malfunctioned, so I contacted renewa and told their representative, Matthew, about my experience. Matthew asked that I provide a short video demonstrating the problem with device. I did so, and Matthew was so helpful and efficient. He immediately took care of me, offering me a replacement device. I hope it gets here soon! Thanks to Matthew, I have confidence in both their product and their customer service, and I am a satisfied customer- thank you, Matthew!
26. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you so much for sharing your experience! We’re glad to hear you were seeing results and had established a great routine, and we’re sorry for the inconvenience caused by the device malfunction. It’s wonderful to know Matthew was able to assist you quickly and efficiently and arrange a replacement right away. Your confidence in both our products and customer service means a lot to us—thank you for your trust and kind words!
Doesnt work for under eye bags
The eyelift tool and recommended serum does not work for me. I purchased the product for under eye bags. Weeks and no change. Going to see my dermo instead. I will say the customer service department is great. After a slow start, I have received calls asking if I want a refund and offers of free products to try. I appreciate the follow-ups.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for sharing your honest experience. We’re truly sorry to hear that the Eyelift and serum didn’t deliver the results you were hoping for. Skincare results can vary greatly depending on individual skin type and concerns, and we completely understand your decision to consult your dermatologist for personalized care.
We also appreciate your candid feedback about your experience and the time you took to try the product. If you’d like, we’re happy to review your order details and discuss any available options or next steps with you. Your perspective is important to us, and we value the opportunity to listen and improve.
Warranty replacement
SJ was prompt, professional and responsive working with me on a warranty replacement.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your feedback! We’re glad EJ was prompt, professional, and responsive while assisting you with your warranty replacement. We truly appreciate your trust and are happy we could support you through the process.
Great customer service
Great customer service. Matthew was very responsive with questions I had using the product.
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Renewa Skin
Thank you for your kind words! We’re so glad Matthew was able to respond quickly and help answer your questions about using the product. We truly appreciate your feedback and trust in our team.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
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Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.