Tryilluminate Anmeldelser 

The lying scummy company is sadly back online and this time they’ve hired fake reviewers to do their bidding to boost their terrible score on here. Beware everyone of their replies to bad reviews on here saying they want to help but they actually don’t. Those four losers who work in the office together have even fewer morals than the amount of stock they actually have in their fake warehouse in China. Even trustpilot wont delete our reviews now when they run scared and try to flag them.

I have ordered with this company before and was pleased with the product and service. Recently, I decided to purchase 2 more apex lights for my daughters bedroom as well as some strip lights for my kitchen. I understand there has been some backlog with the company’s orders recently due to a change in suppliers. However, Jillian in customer service has been super helpful and communicated well. My products have arrived and again I am extremely pleased with the quality and will definitely be ordering again. Happy to hear Illuminate is up and running again!

I ordered the indoor lighting set and I was a bit skeptical about installation as I usually struggle with anything DIY related 😅 however this was super easy to install and the product is great! Exactly as expected. Delivery was slightly delayed however it was definitely worth the wait!

I order 4 lights on May 23, 2023. They were never delivered. I asked for a refund in August, and they said they would issue a refund but never did. When I wrote them back multiple times, they would respond they were going to ship next week or they would issue a refund. They did neither and appear to be out of business.

Agree with all recent reviews on here - this company appears to be a scam. My order (#41737) was placed on 17 September and I’ve heard nothing since. Messages sent to the support email address being provided below are undeliverable. Can someone please come back to me? Would not risk ordering.

I ordered a product from Tryilluminate over 2 months ago. I have contacted them via email a number of times, and received reply emails of assurance that they were processing the order, and thanking me for my patience. Tracking still indicates the order has not left the warehouse, and now the email address is no longer available - blocking all communication. BEWARE!!!!! This company is a fraud!

Terrible experience. Please do NOT order unless you want to loose your money. Ordered item on 6th August and still not yet received 7 weeks later. No feedback whatsoever or response despite demanding my money is refunded.

Order number is 41649

I would like to request a refund as the order had not been fulfilled. I also don’t understand why it needs to get to writing a review in a public forum to get a response from illuminate customer experience.

THIEVES. I AM SO FRUSTRATED 😡

Left a review at the end of August after waiting 5 months for my order (which still isn’t here) after dozens of emails chasing them, which received generic ‘your order is on its way and thanks for your patience’ responses - despite me asking for a delivery timeframe, a tracking number, a refund, contact details so I could raise a formal complaint - none of which were ever provided, despite multiple requests.

Yet on TrustPilot they responded to my last poor review and said this would be dealt with promptly. Still nothing.

This company are:

THIEVES.
DISHONEST.
LIARS.

The MUST be brought to justice and SHUT DOWN. I am actually investigating themselves to find the details of who owns them, and paying for private help to do so.

I will then post those details here, for all those other poor customers they have STOLEN money from.

You can then decide what justice they receive.

I HATE PEOPLE LIKE THIS.

Let’s bring this business down.

Another 1 * review to add to the rest DO NOT ORDER FROM THIS COMPANY........ What is the point of giving my Order Number here, as will be requested, when NOTHING is done about it. Customer Support is run by a ROBOTIC answering service which I have contacted many times with a generalised fobbed off reply. Glitzy advertising is a SCAM. This company should be Closed down immediately

I have been waiting over two months for my order and still nothing has arrived. Glitsy adverts but no substance. Avoid

Seven weeks after my order, it still hasn't arrived. When I email them to ask where it is, I'm fobbed off with apologies, excuses and fake politesse, yet no ETA. Waste of time and money. Don't bother.

EDIT: My order number is 41614. I'm providing it here because emailing you will just result in yet another apologetic email with no ETA

EDIT: 9 November 2023 - still nothing, and they don't even bother replying any more. Don't be fooled by their responses to previous bad Trustpilot reviews - there is no resolution here, only the pretence of customer care

Something is going very wrong with this company. I have been a very happy customer in the past, but unfortunately the last strip I received was not working properly. They offered to replace it in warranty but more than one month has passed and no replacement has been shipped yet. After multiple requests to support, they said that they had to make a change to the order due to "AN ERROR" from my side. They are clearly struggling and trying to hide it, and this is very clear from this last message.

Order number: 41632

Update: the reply to this comment is a joke. Nobody checked anything and one month has passed with nothing delivered

Great service. Lights gave a great touch to my new home.

Easy ordering, fast delivery. The product was amazing.

*Edited* to add that as of 12.09.23 still no goods received, still no update on dispatch. Fortunately my credit card company have credited my account after I raised a dispute re. the charge. Honestly, no idea what's going on with this company but would very strongly caution against placing orders.

I am appalled at the customer 'service' this company provides. I placed an order at the start of July and have still not received my goods. Despite repeated contact with their customer service and requests for cancellation and refund these were ignored and I received responses best described as being from a chat bot. They then told me they had been dispatched so no refund could be processed. That was weeks ago. No update, no engagement. Have now disputed the charge via my credit card company but this really does feel like a scam operation. Very disappointing. Feels like there should be some action taken against them as it seems I'm not the only customer with this experience.

Delivery times are too long, I ordered my lights 3 months ago and still not received. I asked for a refund but my request was declined

Bought 7 of their strip lights in February last year, 2 dont work anymore unless plugged in. These have been installed in a 2nd home so they are not used frequently. Have messaged and got an automated message back and thats it!! Pretty poor really customer service and product. Looking elsewhere now for an alternative product.

Have ordered several times from Illuminate several times and yes delivery’s are a bit slow but always get my product. Order has been Perfect and we LOVE the lights. One light the micro port broke and customer service was very quick to respond and resolved my problem quickly.
Will buy again!!

Do absolutely not order from them!

The delivery took several months which I understand can happen.

After I got my items I noticed I can’t use them for the intended way and that they don’t look exactly like on their website. That’s why I wanted to send them back. The support said I should try one of the units first before returning them. So I did and came to the same conclusion as before. I can’t use them like I planned.
So I reached out again and the support told me that I can’t return my order because I used one of the items (like they advised me to).
Furthermore they reached out to me that they found out that an employee was purposely impacting the quality of the products and that the products I received were not up to their quality standards. Still no replacement possible. Adding to this the employee also forwarded customer data to external sources so I also was impacted on a leak of my personal data.
No sign from illuminate to give me a refund and put an end to this.
I consider taking legal actions.

So please take this as advice to not order anything from them. You will reget it otherwise.

Update 05/09/23:
They allowed me to send the items back. But they told me I still don’t get the refund because one of the items was used (as they advised me too). So my review stays the same. Worst company I‘ve ever came across. I‘m taking legal actions.

Products arrived and not all the same colour.
Very sensative so don't last more than a week before having to charge
Updated - upgraded to 3, as they are reading reviews, might improve more