I have been writing to them since the 8th September 2026 regarding a light I received as a result of a promotion where i posted a review. I was asked to choose the light and did so. Upon receipt it... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Allot of hype, but the reality is these lights need weekly or twice weekly charging. They come on for about 20 seconds and then go off if they don’t detect movement like when your chopping (not partic... Vis mer
First off, these are the best performing motion lights I have bought! Hands down. First bought them for our apartment and then bought several more once we moved into our new house. The illuminateStri... Vis mer
Selskapet har svart
Perfect lights for my new kitchen! They fit nicely under the cabinets with the magnet pads for easy removal for charging. A couple of the magnets came off after a while, but some double-sided tape g... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
the home of the best rated LED motion sensored strips. Modern Interior Design, with no complexity. #tryilluminate
Kontaktopplysninger
London, Storbritannia
- support@tryilluminate.co
- tryilluminate.co
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 14 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fabulous light
Fabulous light. Very very bright and good customer service.

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The team at Illuminate were great and…
The team at Illuminate were great and very helpful

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Great Company and Product
So far my interactions with this company has been outstanding. I really like the product (Illuminate 2.0) though I do wish it would stay on just a little longer. Customer service was excellent, very responsive to send mounting brackets missing in the original package.

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Great product!
I cannot speak highly enough about the company and the quality of their lights. I have had 2 orders and have them in my pantry, bookshelves,under kitchen shelf and high cupboards. They are on sensor mode and am only just having to recharge after over a month.

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These lights are amazing and so easy to…
These lights are amazing and so easy to use. Rechargeable and easy to fit to wherever you need light! Could not recommend enough. Just brilliant

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Excellent lights for those difficult…
Excellent lights for those difficult places and those darker corners. Handy as portable lights too ! Great firm to deal with As well *********

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From several years I m using these…
From several years I m using these lights. They are amazing!! My house ambience changed and I have less expensive electricity bill. The installation is super easy.
I love them and I ve in all my rooms. My house is elegantly enlightened now.
The client service is top! Thank you all❤️

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Don't live up to expectations and website hype
These lights are not cheap considering that one of the two strip lights I bought now needs charging every few days, after only 10 months. Kind of defeats the purpose of trying to save on electricity and certainly does not match the hype on their website "lifetime guarantee, built to last". First of all they offered me 10% off next purchase which I rejected then they gave me a refund of a paltry amount, followed by an email saying this was an error, and a further email saying it must have been the way the lights were used! The second light is also showing a deterioration, needing charged much more often than previously. Having had my request for a partial refund refused, I've advised the company I'll be contacting my card provider.
Addition to post: through response to my review, Illuminate have asked for the detail of my issue so they can look into it. Here's my response to their response - I've already been through your customer service process and my refund was refused so the matter is now in the hands of my card provider.

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The lights work exactly as I'd hoped…
The lights work exactly as I'd hoped and is super convenient. Customer service is very helpful. I would definitely recommend for people considering.

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Looks very cheap and isn’t inexpensive
Looks very cheap and isn’t inexpensive. Not worth the money. It doesn’t come with anything to charge. Adhesive stickers on back will ruin surface. I do not recommend. Will “try” returning.

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Highly recommended
Very happy with my purchase of 10 light strips. They are versatile and work. It didn't take too long for the initial charge. Extremely easy to install. I put them in my various closets and the motion sensors work just as they should. I am now considering some for under my kitchen cabinets.

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Love the fixture
Love the fixture. It is perfect for my closet.
My original purchase was faulty and Jillian and the team were extremely accommodating, sending a replacement.

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Absolutely recommended! Good quality!
Product is great and customer service even more! I totally recommend this product...your spaces look fancy and more importantly illuminating your way without the need of turning on and off your main lights.

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Very cheap plastic looking lights
Very cheap plastic looking lights, not thin like displayed in the advert. Have emailed customer services twice and noone has bothered replying. 2 of my lights are also faulty and do not work.
Order #32934 , I was emailed again by this company ask why I wrote such a poor review 2 days ago, I replied and STILL NO RESPONSE and now thet have replied to this comment.

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We have been somewhat disappointed…
We have been somewhat disappointed with our four Illuminate 2.0 strips. Firstly, the charges don't last anywhere near as long as we had hoped. Secondly, the adhesive pads regularly fail, causing the strip to fall on our benchtop. One has been damaged. :-)
The good news is that illuminateCo responded promptly to my concerns and are sending us four sets of adhesive pads as well as a replacement strip for the damaged one which they have allowed us to keep.
We like the product and we're learning how to use it more efficiently in respect of conserving the batteries. :-)

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Great Product and customer service

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the best lights ever
the best lights ever! I call them my magic lights..... great product .... great customer service <3

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Sooo useful!
Very useful for where you don’t have any natural light. We put our in our new boot room!

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Brilliant (ignore the pun) !
Brilliant (ignore the pun) range of products with great battery life and excellent after sales service.

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Responsive and excellent customer service
I recently placed an order for two units and had forgotten to include the discount coupon, as well as inadvertently marked the wrong colour. I wrote to them and immediately They confirmed they will change the order to the right colour and have credited me with the discount straightaway. Really good service congratulations

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Dette er Trustpilot
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