T10697 Wish i could give -10🌟. I never post reviews but if you stumble on this one, don't waste your time with TravelRefund. Disappointing, and total dissatisfaction with the service level I exp... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... Vis mer
Selskapet har svart
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... Vis mer
Selskapet har svart
Got a cancellation 2 days before a flight home from Nice by KLM and offered a later return by some 2 days with a 12 hour stop at Schipol, a totally unacceptable solution. We had to book to come h... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Kontaktopplysninger
Ørestads Blvd. 73, 2300, Copenhagen, Danmark
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
3,1
Middels
256 anmeldelser
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A service to rely on
to be honest, i was skeptical about the whole thing. i just said, let me give a try to this service and to my greatest suprise, i got my compensation today 06.03.25. the incident happened in Sept. 2024. i had even forgotten about the whole thing until i got an email from Travelrefund yesterday, asking for my bank details.
i wish i could give you 10stars, am so grateful. your service is excellent and i look forward to soread the news to my friends, colleagues etccc.
Linda from Berlin
14. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Linda
Thank you so much for your amazing feedback! We completely understand your initial skepticism—it’s not always easy to trust a process like this. That’s why we’re especially happy to have exceeded your expectations and secured your compensation!
It’s great to hear that our email was a pleasant surprise, and we truly appreciate your kind words and your willingness to share your experience with others. Your support means a lot to us!
If you or anyone you know ever needs assistance in the future, we’ll be more than happy to help. Thanks again for your trust!
Best regards
Alma – TravelRefund
Kompensation for forsinket flyrejse
Vi bad Travelrefund om at hjælpe os med kompensation for vores forsinkede flyrejse, da vi blev forsinkede over et døgn.
Travelrefund hjalp os med at få refusion for vores udgifter og erstatning for gener og ulemper, så vi er yderst tilfredse med den hjælp vi har modtaget.
6. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Hej Rita
Tusind tak for din positive anmeldelse! Vi er glade for at have kunnet hjælpe jer med at få den kompensation, I havde krav på efter den lange forsinkelse.
Det er altid vores mål at gøre processen så nem og problemfri som muligt for passagerer, så det betyder meget at høre, at I er tilfredse med vores hjælp.
Hvis I nogensinde skulle få brug for assistance igen, står vi klar til at hjælpe.
De bedste hilsner
Alma – TravelRefund
Very good and fast service
Very good and fast service
5. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear David
Thank you for your kind words! We’re delighted to hear that you found our service both efficient and helpful. Providing a smooth and hassle-free experience for our passengers is always our priority, so it’s great to know we met your expectations.
We truly appreciate your trust in our service, and if you ever need assistance again in the future, don’t hesitate to reach out.
Best regards
Alma – TravelRefund
The service was excellent
The service was excellent, they acted as the middleman between the airline and myself, responded with patience and professionalism to all my inquiries.
15. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Kelebogile
Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our service. Acting as the middleman and handling all the communication with the airline is exactly what we aim to do, so passengers like you don’t have to deal with the hassle.
We also appreciate your kind words about our patience and professionalism—it’s important to us that every passenger feels supported throughout the process.
If you ever need assistance again, don’t hesitate to reach out. We’ll be happy to help!
Best regards
Alma – TravelRefund
I highly recommend this service
I highly recommend this service! The support team was very friendly and eager to assist. The website experience could be improved a bit in terms of usability, but overall, everything worked well.
14. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Pablo
Thank you for your kind words and for recommending our service! We’re glad to hear that our support team was friendly and helpful throughout the process.
We also appreciate your feedback about the website usability—improving our passengers’ experience is important to us, and we’ll take your comments into consideration.
If you ever need assistance again, don’t hesitate to reach out. Wishing you smooth travels ahead!
Best Regards
Alma - TravelRefund
Valeu a pena esperar - It was worth the wait
Fiquei mais de 4 horas para além do previsto à espera de um avião. A companhia aérea em vez de enviar um avião para o aeroporto onde eu ia partir ainda o enviou para outro aeroporto antes de chegar ao meu aeroporto.
Achei-me no meu direito de reclamar dada longa espera e dado o comportamenteo da companhia aérea.
Recorri à Travel Refund não duvidando da sua persistência e qualidade dos serviços mas tendo o medo que a companhia aérea marcasse uma posição de força.
Apesar de ter de esperar cerca de cinco meses fui reembolsado de acordo com a tabela de valores da Travel Refund.
Recomendo recorrerem à Travel Refund em situações emelhantes e que se enquadrem nos tempos de atraso e de distância previstos na sua tabela.
I spent more than four hours waiting for a plane. Instead of sending a plane to the airport where I was leaving, the airline sent it to another airport before it arrived at my airport.
I felt I had the right to complain given the long wait and the airline's behavior.
I turned to Travel Refund, not doubting their persistence and the quality of their service, but fearing that the airline would take a strong stance.
Despite having to wait around five months, I was reimbursed according to Travel Refund's price list.
I recommend that you use Travel Refund in similar situations and if you fall within the delay and distance times set out in their table.
2. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Rui
Thank you for sharing your experience and for your recommendation! We understand how frustrating such delays can be, especially when the airline's actions make the situation even worse.
It’s great to hear that we could help you secure the compensation you were entitled to, even if the process took some time. Airlines can be difficult to deal with, but we always persist to ensure passengers receive what they are owed.
We truly appreciate your trust in our service, and if you ever need assistance again, don’t hesitate to reach out.
Best regards
Alma – TravelRefund
Professional and Hardworking Team – Be Patient for the Process
I had a great experience with TravelRefund. Their team is very professional, responsive, and helpful. Whenever I contacted them via email, they responded quickly and explained everything clearly. I initially considered canceling my case, but they immediately walked me through all my options and provided valuable insights, which helped me make the right decision.
The only downside is that the process took a long time, about a year, but I understand that this is common when dealing with airlines like Wizz Air, who delay compensation. TravelRefund handled everything on my behalf, so I didn’t have to deal with legal processes or negotiations myself.
If you’re patient and looking for a reliable service to fight for your compensation, I would recommend them.
19. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Regina
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that you had a great experience with our team and that our guidance helped you make the right decision regarding your case.
We completely understand that the long processing time can be frustrating, and we appreciate your patience. Unfortunately, airlines like Wizz Air often delay compensation, but we’re glad we could take the burden off your shoulders and handle everything on your behalf.
Your recommendation means a lot to us! If you ever need assistance again, we’re always here to help.
Best regards
Alma – TravelRefund
WARNING! After Waiting for 2 Years and Still No Results
WARNING!
After Waiting for 2 Years and Still No Results
We started using TravelRefund in December 2022 and received some standard email replies stating they were contacting the airline. However, after one year, when we asked about the status, they simply told us to keep waiting. We began to lose trust in them and started suspecting that they might possibly be fabricating information. When we requested proof that they had contacted the airline, they claimed we misunderstood their process and told us to wait longer.
As of now, it has been more than two years, and there is still no result. Based on the terms we agreed to when we first engaged with them, if we want to handle the case with the airline ourselves or switch to another agency, we are required to pay them without receiving any compensation from the airline. I also read that some companies might keep the compensation from the airline without passing it on to their customers.
Does anyone have experience dealing with this type of situation? How can we escape this trap?
*Alma, I know you will respond to this review. Instead of spending time writing long-winded positive responses on the internet, why not spend time on customer cases? Do you think everyone doesn't know that nothing has actually progressed and the customers has not received any compensation??
16. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear WJ
Thank you for the feedback. We take all feedback very serious and i am sorry that you dont feel that our service here on Trustpilot is aligned with our cases. The reviews here on Trustpilot are solely based on passsengers experience with our service, why i want to see where i can help.
Of course i am not able to find you based on the minimal information you have given, so therefore i am awaiting your response :)
Have a great day
Best Regards
Alma - TravelRefund
I am satisfied with service
I am satisfied with service. They followed my case almost two years and make possible for getting compensation.
Thank you for everything.
7. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Dipak
Thank you for your feedback! We truly appreciate your patience throughout this long process, and we’re so glad we could help secure your compensation. It’s always our goal to see cases through to the end, no matter how long it takes.
Your satisfaction means a lot to us, and we’re grateful for your trust in our service. If you ever need assistance again, don’t hesitate to reach out.
Best regards
Alma – TravelRefund
Wonderful cooperation
Wonderful cooperation, everyone was always very helpful, full of patience. Thank you once again for your cooperation and recommendation from the bottom of my heart.
13. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Ivana
Thank you so much for your heartfelt feedback! We truly appreciate your kind words and are delighted to hear that you had a positive experience with our team. Providing helpful and patient support to our passengers is always our priority, so it means a lot to know you felt well taken care of.
It was our pleasure to assist you, and we’re grateful for your recommendation. If you ever need help again in the future, don’t hesitate to reach out. Wishing you all the best!
Best regards,
Alma – TravelRefund
Thank you for all the help
6. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Gian
Thank you for your kind words! We truly appreciate your trust in our service and are happy we could assist you in getting the compensation you deserved. Helping passengers through this process is what we’re here for, and it’s always rewarding to see a successful outcome.
If you ever need our help again in the future, don’t hesitate to reach out—we’ll be more than happy to assist you. Wishing you all the best!
Best regards,
Alma – TravelRefund
They put in a tremendous effort to…
They put in a tremendous effort to track my claim and secure my refund. I'm truly grateful for their business and the services they provide.
4. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Nisreen
Thank you for your kind words! We truly appreciate your recognition of our efforts—it’s always our goal to secure the compensation passengers are entitled to. We're grateful for your trust in our service and happy we could help.
If you ever need assistance again, don’t hesitate to reach out!
Best regards,
Alma – TravelRefund
Very long waiting time
Thanks to this company, I finally received the compensation of 175EUR. The process took very long, the money arrived after 18 months since the flight was cancelled, in July 2023. Anyway, better late than never :)
6. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Katka
Thank you for your feedback and for your patience throughout the process! We’re sorry that we only deserve 3 stars, but unfortunately, delays like this are caused by the airlines, as we always work as fast as possible to secure compensation for our passengers.
That said, we’re glad we could help you finally receive your €175, even if it took longer than expected.
If you ever need assistance again, we’ll be happy to help!
Best regards,
Alma – TravelRefund
Cancelled flight refund
My flight was cancelled on May 31st 2024. I tried contacting the arline (Lufthansa) but did not receive an answer during all these months (we are in January 2025).
I found TravelRefund online and I relied on their service. I gave them the necessary information to build the case and they managed to get me a 175€ refund.
You won't receive the refund immediately, mine took 8 months. But I'm guessing this is the time it takes to win the case.
I strongly recommend TravelRefund.
Throughout the whole process, they always kept me updated on how the case was proceeding, reassuring me that they were still working on it.
And finally they managed to get it, so thanks:)
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Francesca
Thank you for sharing your experience and for your recommendation! We're sorry to hear that Lufthansa didn’t respond to your inquiries, but we’re glad we could step in and secure your compensation.
We understand that waiting for a refund can be frustrating, but as you mentioned, these cases can take time due to airline delays and legal processes. Our goal is always to keep our passengers informed and reassured throughout the journey, so it’s great to hear that you felt supported along the way.
We truly appreciate your trust in our service and are happy we could achieve a successful outcome for you. If you ever need our help again (though we hope your future travels are smooth), don’t hesitate to reach out.
Safe travels, and thanks again!
Best regards
Alma - TravelRefund
Danke
Danke, für Ihre Hilfe und Unterstützung. Ich habe damit garnicht mehr gerechnet
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Hallo Jenny
Vielen Dank für Ihr nettes Feedback! Wir wissen, dass die Wartezeit auf eine Entschädigung oft frustrierend sein kann, umso mehr freut es uns, dass wir Ihnen doch noch zu Ihrem Recht verhelfen konnten.
Es ist unser Ziel, den Prozess für unsere Kunden so einfach und stressfrei wie möglich zu gestalten, und wir sind froh, dass Sie mit unserer Unterstützung zufrieden waren.
Falls Sie in Zukunft wieder unsere Hilfe benötigen (was wir natürlich nicht hoffen), stehen wir Ihnen jederzeit gerne zur Verfügung.
Herzliche Grüße,
Alma - TravelRefund
Travelfund help me a lot to receive the…
Travelfund help me a lot to receive the claim i did a year ago.
26. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear George
Thank you for your feedback! We’re happy we could assist you in receiving your claim, even after such a long wait. Helping passengers get the compensation they deserve is what we’re here for, and we appreciate your trust in our service.
If you ever need assistance again, don’t hesitate to reach out!
Best regards,
Alma – TravelRefund
Very happy with the service
There was a long wait but to no fault of the company but the airline involved. Very friendly communication and highly appreciated to continuous correspondence and updates. Very good service!
23. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Emily
Thank you for your kind words! We’re happy to hear that we could help you successfully receive your claim, even after a long wait.
At Travel Refund, we understand how frustrating it can be to deal with delays, which is why we work hard to ensure our clients get the compensation they deserve.
We appreciate your trust in our service and are always here to help if you ever need assistance again. Wishing you smooth travels in the future!
Best regards
Alma - TravelRefund
Great Experience!
I had a great experience with Travelrefund! They did everything in a timely manner and I they always kept me in the loop on where things were at throughout the entire process! I really appreciated them!
1. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Noah
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Travel Refund. Keeping our passengers informed and handling everything efficiently is always our priority, so it’s wonderful to know that you appreciated our efforts.
Your feedback means a lot to us, and we truly appreciate your trust in our service. If you ever need assistance again, don’t hesitate to reach out—we’ll be happy to help!
Best Regards
Alma - TravelRefund
Great comminication with the company
Great comminication with the company.
Even that the process took long time everytime something happened did got email about the situation.
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Antti
Thank you for your feedback! We’re glad to hear that you were satisfied with the communication throughout the process. We understand that these cases can take time, but keeping our passengers informed every step of the way is a top priority for us.
We appreciate your patience and trust in our service. If you ever need assistance again, feel free to reach out!
Best regards,
Alma – TravelRefund
Svar fra TravelRefund
Dear Shubham
Thank you for your kind words! We’re glad you had a great experience with our service. If you ever need assistance again, we’re here to help.
Best regards,
Alma – TravelRefund
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