T10697 Wish i could give -10🌟. I never post reviews but if you stumble on this one, don't waste your time with TravelRefund. Disappointing, and total dissatisfaction with the service level I exp... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requeste... Vis mer
Selskapet har svart
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send... Vis mer
Selskapet har svart
Got a cancellation 2 days before a flight home from Nice by KLM and offered a later return by some 2 days with a 12 hour stop at Schipol, a totally unacceptable solution. We had to book to come h... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door. Check your case for free at www.travelrefund.com – it only takes a few minutes!
No Cure No Pay!
A fair solution when we provide your compensation.
At Travelrefund, we make it easy for you to get the compensation you are entitled to. We take care of the entire process, from initial contact to payout. No upfront payment, no hidden fees – just a fair solution where we only get something out of it if you do.
Start your case risk-free with Travelrefund!
Kontaktopplysninger
Ørestads Blvd. 73, 2300, Copenhagen, Danmark
- +45 82 82 85 85
- info@travelrefund.com
- travelrefund.com
3,1
Middels
256 anmeldelser
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Vildledende markedsføring, fælden klapper ved "Start krav"
0 stjerner burde det være. Efter aflyst fly gik jeg ind på Travelrefunds hjemmeside, Flypenge.dk. Det fremgår af hjemmesiden, at en vurdering om ret til kompensation er gratis, og "No Cure, No Pay". Jeg færdiggør ikke min sag, men fælden er klappet ved at klikke på "Start dit krav".
De har ikke kørt min sag, for jeg afsluttede ikke processen, og de havde ikke den nødvendige dokumentation. Modtog nogle påmindelser om dokumentation, som var automatiske, så dem ignorerede jeg. Jeg havde ikke færdiggjort sagen!
Nu står jeg med en faktura på et salær på 560 kr., som de mener, at de ville have været berettiget til, havde de kørt sagen. Jeg erkender blankt, at man som forbruger skal være opmærksom, men deres markedsføring og de vilkår, som man åbenbart accepterer ved blot at tjekke, om man er berettiget, stemmer ikke overens. Jeg har naturligvis bestredet faktura og har indgivet klager alle relevante steder. De har ikke leveret nogen ydelse og kun sendt automatiske påmindelser (jo, og så ringede de ved afsendelse af faktura).
Derudover er kommunikationen i e-mails noget overvældende. Meget rutineret. Det virker, som om de ansatte er vant til at skulle diskutere lige præcis dette salær med potentielle kunder. Jeg mistænker, at det er forretningsmodellen, også fordi Flypenge/Travelfund og Debtia, et inkassofirma, hænger sammen under det samme CVR.nr. Jeg afventer Nævnenes Hus og Forbrugerombudsmanden.
Jeg vil meget gerne yde virksomheder og andre mennesker retfærdighed, men kommunikationen har været ganske stressende. Der henvises til nogle salgsbetingelser, som først vises, når man er gået i gang med at indtaste. Disse salgsbetingelser findes ikke under "Priser". Der burde stå, at hvis man ikke "samarbejder" ved at indsende dokumentation, så får man en faktura på et salær på den sum, som Flypenge/Travelrefund/Debtia mener, at de ville have været berettiget til, havde de kørt sagen.
Jeg kan se på andre fora, at andre potentielle kunder har oplevet det samme.
I kampens hede efter et aflyst fly skal man være ganske varsom. Så meget har jeg lært. Jeg afventer svaret på min klage til Nævnenes Hus, og jeg har også kontakt Forbrugerombudsmanden for en generel vurdering af Flypenge/Travelrefunds/Debtias salgsvilkår, og jeg har også dialog med Retshjælpen. Derudover har jeg faktisk kontaktet forbrugerprogrammet Kontant.
Min oplevelse er, at der bruges utrolig megen energi på at diskutere salæret. En telefonsamtale cementerede det samme indtryk. En form for gaslighting fandt sted, hvor vedkommende meget rutineret kørte frem med, at jeg havde accepteret deres besynderlige vilkår.
Det er også min vurdering, at der netop bruges meget energi på at kradse de salærer ind, fordi det er en integreret del af forretningsmodellen at tjene penge på potentielle kunder, der kun lige har været inde og browse lidt.
Nu afventer jeg juristernes dom, men som udgangspunkt vil jeg ikke betale et salær for en serviceydelse, jeg ikke har fået, og som består af en automatisk "sagsoprettelse" og fem automatiske e-mails med tilskyndelser til at uploade manglende dokumentation, for ellers kunne de ikke køre sagen.
Det hele virker meget mystisk. Blev også spurgt, hvorfor jeg ikke lod dem køre sagen...jamen, forklarede jeg, jeg afbrød netop processen hos jer, fordi jeg kom i tanker om min egen gode rejseforsikring, som jeg så brugte.
Jeg mener ikke, at jeg har "Completed" den sag, and I will die on this hill.
Der er noget lidt suspekt over at kræve et salær for en ydelse, man ikke er blevet bedt om at levere.
"Start krav" udløser simpelthen et salær, fordi de lukker sagen, hvis man ikke har "samarbejdet", altså sendt dem den nødvendige dokumentation. Deres hjemmeside mangler en funktionalitet, der hedder "Afslut sag med dokumentation" eller sligt.
Hvis jeg skulle tænke ilde om virksomheden, er det bevidst bondefangeri. Deres "sagsbehandling" er analog til, at man går ind på en webshop, lægger nogle sokker i indkøbskurven, fortryder og lukker ned uden at gå til betaling. Og så kommer der en regning fra butikken på de sokker, som de mener, at de kunne have solgt.
I will die on this hill. De kan ikke kræve et salær for en ydelse, de ikke har leveret. De har ikke kunnet arbejde på sagen, for de har ikke haft den nødvendige dokumentation.
Jeg afventer juristernes dom. Jeg tror ikke på, at deres set-up teknologisk ift. salgsbetingelser og markedsføringen "No cure, no pay" stemmer overens med Markedsføringsloven.
5. mai 2026
Anmeldelse skrevet uten oppfordring
T10697
T10697
Wish i could give -10🌟. I never post reviews but if you stumble on this one, don't waste your time with TravelRefund. Disappointing, and total dissatisfaction with the service level I expected when I came to you for support in the mentioned case number.
There has been poor communication, unacceptably long months of silence even after winning the case. I not only spent enormous time sending and resending all expenses after raising the issue, I also have received back way less than what I reported, with proof that YOU have too. On top of that, the payment was announced months ago, yet I am still being asked to wait.
This issue started in 2022 and for some unexplained reason, I am still chasing you over it. This is totally unacceptable, unprofessional, and frankly disrespectful.
Now with all that said, I find it outrageous that I still am in contact with you over 300 EUR, considering that I have spent nearly 3500$ on that trip due to cancelations and re-bookings (flights AND hotels) and that money is lost forever. This is absurd and ridiculous. The quality of your service is beyond poor and I do regret coming to you for help. Honest review!
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear DMS
We are honestly very surprised by this review, especially considering that your case was successfully won in court and compensation was obtained through years of legal work on your behalf.
Your claim was not a simple airline complaint that could be solved with a few emails. The airline refused to pay voluntarily, which meant the case had to be escalated to the Danish courts. That process took more than three years and required extensive legal work, ongoing follow up, court handling, and legal representation.
Throughout the entire process, we kept you updated regularly, including status updates approximately every three months. We fully understand that waiting is frustrating, but unfortunately this is not unusual in Denmark when cases go through the court system, especially when airlines actively resist payment.
It is also important to clarify for anyone reading this review that your compensation entitlement was 600 EUR in total. You received more than half of this amount directly, while the remaining amount covered the significant legal costs connected to the case. In Denmark, court cases involve filing fees, court expenses, and lawyer costs, all of which were paid upfront and carried by us during more than three years of proceedings. You never had to pay anything out of pocket during the case and never carried any financial risk yourself.
This is exactly why many passengers choose a no cure no pay company like ours. Most people would understandably not want to spend years handling a court case themselves, paying legal costs upfront, and dealing with an airline refusing to cooperate.
We are genuinely sorry that you are unhappy with the experience, because from our side we fought very hard for your case and ultimately succeeded in getting a result in a difficult legal matter.
Best regards
Alma - TravelRefund
I made claim on 2023-07-10
I made claim on 2023-07-10
Flight Case No: 29468
I will write this info here bcs TR will coment that they cann not find my case or etc. I am not the only one, some people wait since 2022 and there is no such info on their website. So maybe in 2056 they will get the case from court.....
but today is 2026-05-05 and no updates yet, no proofs or something. My case worth 1200eur refund.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Vladyslav
Thank you for your review. We completely understand that waiting for a legal case to progress can feel frustrating, especially when compensation is involved. However, your review gives the impression that nothing has happened in your case, and that is simply not correct.
Your case is currently in court in Germany. This means the airline did not voluntarily agree to pay your compensation, and legal action became necessary. Unfortunately, court proceedings in Germany can take a very long time, especially in aviation cases where airlines actively dispute claims and delay the process as much as possible.
We have not disappeared, and we have not ignored your case. We have continuously handled the matter through our legal partner and sent status updates approximately every three months during the process. We understand that these updates may not always contain major breakthroughs, but that is often the reality of ongoing litigation.
We also think it is important to mention that this is exactly why passengers use services like ours. Taking an airline to court internationally is not something most people can realistically handle themselves. We cover the legal work, lawyer coordination, court handling, and financial risk on a no cure no pay basis while continuing to pursue the compensation on your behalf.
We genuinely understand your impatience, but legal proceedings unfortunately do not move in days or weeks simply because passengers want answers quickly. We wish they did. We want these cases resolved as much as our passengers do.
Your case is still active, and we continue working on it. Another time, be more enlightened about the proces before you make bad reviews - bad reviews wont speed up the time and we believe this review would be more suitable for the German Court.
Best Regards
Alma - TravelRefund
My case number is T76882 and Travelrefund still have not replied to me people stay well clear from this company
I have no faith in this company , myself and my husband were left stranded in Gatwick airport in 2022 , we were in Cancun flight from Cancun was not cancelled for 09/07/22 . But we were send a txt message 2 days before our flight , to say our flights from Gatwick - Dublin was cancelled until 12/07/22 . At this stage our holiday was finished we had to vacate our Hotel . Not aware that when we got to gatwick we had no flight ?? No money left , and not offered accommodation until our flight on 12/07/22
I had to rely on family to forward on money , for which we still owe , I subsequently got in touch with Travelrefund , and they convinced me I had a good case . This is going on since July 25 nearly one year , to be suddenly told by Travelrefund that my case will not go to court ,, after numerous emails from them assuring me they will get my compensation ? I feel conned by this company , i have seen numerous exact situation on this platform relating to what happened with Travelrefund ?? I am going further with this as o do not believe that Travelrefund couldn’t for me regarding my case .. if you ask me I think Travelrefund takes peoples documents and claim for them self’s
Marian Foster
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Marian
We cannot find a case with your name, can you please send us your casenumber? Then we will take a look at the matter right away :)
Best Regards
TravelRefund
REF T86825
I looked on the site and explained after being threatened with an Invoice, that I hadn’t supplied any information because I didn’t want to pursue a claim so that should be the end of it. Then I get the below letter.
Your position has been noted, however it does not change the status of the case.
A case was created using your details through our platform, which initiated the process under the terms and conditions accepted at submission. This applies regardless of whether further information was later provided.
Following this:
Your case was registered
We sent a welcome email and multiple reminders requesting the required documents
As no information was received, the case could not be completed and was closed accordingly
For clarity:
Providing documents is not what creates the agreement
The agreement is established at the point of submission
At this stage:
The case is closed
The invoice remains valid
If you prefer a practical resolution, you may still proceed with the case by providing the requested documents, in which case the invoice can be cancelled.
Otherwise, the invoice stands.
It’s a no fee no win site so why are they trying to charge me £330, thats a fee for winning but I didn’t give them any information because
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Terry
We cannot find a case with your name.
Absolutely incompetent service
Absolutely incompetent service. My claim has been ongoing for over 36 months with zero progress and no meaningful updates. Communication is virtually nonexistent—emails go unanswered, and getting in touch with anyone is nearly impossible. Completely unacceptable experience.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Hristo
I have asked for a casenumber, since i cannot find a case with your number. I dont believe you have reviwed the correct company, but Trustpilot will not help and they insist to let the review stay even though, we have asked for info.
Best regards
Alma - TravelRefund
Continuing distressing emails threatening to charge
Continuing threats to charge me and I did not complete the contract once they informed of excess charges unless I complete the info to let them deal with my flight compensation
The reply extensive is incorrect, I did not complete to ask you to look at this claim, at the point your terms and conditions were made available, I decided I did not want to use your service, this is my choice when I your contract is not something I agree to. Your reply is incorrect or your systems are not operating correctly, you need to ensure you inform the user of clear accurate information that they decide they want to use you not that you take there choice away,
I did not ask you to work for me, if I wanted you to then common sense tells you I would supply the information you are frustrated that I decided I did not want to use you and did not agree to your service or terms or contract, so go back make your information at the start a clear contract that people see and walk away as quickly as they can
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Tina
We’re sorry that you feel this way, but we need to clarify how this process works, as there seems to be a misunderstanding.
We do not start working on a case or take any action unless a claim has been submitted through our system and the terms have been accepted. Simply starting to fill in information is not enough. For a case to move forward, it has to be completed and submitted.
If your case was processed on our side, it means that enough information was provided for us to evaluate and begin handling it. From that point, we invest time and resources into reviewing the claim, contacting the airline, and preparing the case.
The communication you received about providing additional information was not about “excess charges” but about what is required to continue the case and increase the chances of success. Without the necessary details, we cannot proceed properly.
We do not send threats. Any invoice is based on the agreement accepted during submission and relates to work already carried out. This is standard practice for a professional service operating on a no cure no pay basis.
We fully understand that this may feel frustrating, especially if you decided not to continue. However, it is important that the situation is described fairly and based on how the process actually works.
If you would like us to review your specific case and clarify everything in detail, you are very welcome to contact us directly.
Best Regards
Alma - TravelRefund
Very concerning experience
Very concerning experience with TravelRefund.
I was contacted a couple months ago in relation to a case opened in 2023, saying they wanted to open a court case as the airline had been uncooperative. When I challenged the authenticity of their actions, I was send a document allegedly signed by me to which I immediately flagged that a signature on a Power of Attorney document did not look like mine and that I did not recognise it. Instead of taking this seriously, I was effectively accused of lying.
When I checked my account, it clearly shows that signatures are still missing for the case to proceed, which directly contradicts their claims.
Despite this, they attempted to charge me fees based on a document I never signed or authorised.
This raises serious questions about how documents are being handled and verified. I have now requested full evidence and audit trails and will be escalating the matter further if necessary.
I would strongly urge others to be cautious and double-check anything they are asked to sign.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Serena
We take concerns like this very seriously, so it’s important for us to respond clearly and factually.
When a case is submitted through our platform, the process includes a digital acceptance of a Power of Attorney and our terms. This is required for us to act on a passenger’s behalf. We do not generate or “create” signatures ourselves. The authorization is linked to the submission flow and the information provided at the time the claim is filed.
In your case, the file shows that the case was submitted and authorized, which is why it was able to move forward and be prepared for legal steps. At the same time, we understand that you now question the signature, and that is something we are of course willing to review properly. It is not something we dismiss, but it also needs to be assessed based on the actual submission data and logs, not assumptions.
Regarding your comment about the account showing missing signatures, that typically relates to specific legal formatting requirements for certain courts, not whether a case was authorized to begin with. These are two different things, and it can understandably create confusion if not explained clearly.
As for the invoice, it is not based on a random document. It relates to work carried out on a case that was submitted to us and processed based on the authorization we had at the time. We do not issue fees without a contractual basis.
We are already in dialogue with you and have received your request for further documentation. We will provide the relevant material so you can review the process in full transparency.
We agree that passengers should always be careful and understand what they submit. At the same time, it is important that public statements reflect the full context and not create the impression that documents are being handled improperly, which is not the case.
We will continue this directly with you and make sure everything is clarified.
Best Regards
Alma - TravelRefund
I had an experience with this company
I had an experience with this company. Honestly, I wasn’t very happy with the service, but a girl named Clara assisted me very well over the phone. She made sure to follow up and call me as I requested, and she was always very attentive. I have now received my compensation, so I’m grateful.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear C.D
Thank you for the great review.
We are very happy that the proces has been satisfactory and we will make sure Clara is informed about your kind words. We are a company that highly values our customer service and therefore it makes us very happy, when the customers are happy with our work.
We wish you a great weekend.
Best Regards
Alma - TravelRefund
Stay away from this company!
Stay away from this company!
I’ve submitted a claim years ago, which I haven’t heard again since 2023.
Suddenly they sent me an email this year saying that they needed the ticket details? Which I don’t even have anymore, because it’s been YEARS?
And then I got an invoice from them, saying that I didn’t provide crucial information, so they had to close the claim.
What do they mean I didn’t provide crucial information? I’ve provided all the information when sending the claim, they even said they were taking legal action, now they didn’t have my ticket details?
Or my case was just hanging there since 2023 and only in 2026 they realized they didn’t have the information needed?
The last communication I had received from them, before the email this year, was in 2024, saying they had an IT breakdown and someone had access to my data.
So be careful! Not even your data is safe with them..
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Patricia
We understand why this feels frustrating, but your description of what happened is not accurate, so we need to clarify a few things.
When a case is submitted, we work based on the information provided. In some cases, especially when a claim needs to move forward legally, additional documentation is required. That is why we reached out to you again. Without those details, it is simply not possible to continue the case or represent it properly.
We did not suddenly “realize” years later that something was missing. Your case required further documentation in order to proceed, and when we did not receive it, we had no option but to close the case in line with the agreement you accepted when submitting your claim.
Regarding your comment about the invoice, this is not random. When a case is submitted and we begin working on it, time and resources are invested. If a case cannot proceed because required information is not provided, it is handled according to the terms you agreed to. This is clearly stated when filing a claim.
As for the data incident you mention, we have always been transparent about it and handled it in accordance with applicable regulations. It is not correct to suggest that your data is unsafe or that we take this lightly.
We understand that it can feel inconvenient to be asked for documents after time has passed, but that does not change the fact that they are necessary to move the case forward. We would always prefer to complete the case and secure compensation, but that requires cooperation and the required documentation.
If you would like us to review your case again, you are very welcome to contact us directly.
Best Regards
Alma - TravelRefund
Slow, but sure.
I trusted Travelrefund (TR) to take a case for me, even though there were some negative reviews. My case: I had agreed to be diverted from LPl to AMS via Nice!! resulting from a last flight cancellation, with allowances that were in the end never refunded by the airline. I'd have loved to have stayed in Nice for a couple of extra days but wasn't allowed to. Even though I'd have paid my (extra) hotel and food costs. Crazy.
Positive side is that TR were successful. I phoned them to say thanks.
The reality is that legal processes with airlines always takes time. And I cannot understand that when:
a) an airline knows they're at fault,
b) this is about a paultry €180, and
c) the airline can spare their own time and legal costs!
that they don't pay promptly. Crazy!
Negative side is TR's abysmal communication policy. I felt that a regular (3 monthly) update could help to assure clients that their case is still being worked on.
TR say they have a "No cure, no pay" policy so I don't understand the reviews where individuals get an invoice. Unlikely that TR would take a case on if they didn't think they'd be successful. In my view, individuals who are not clients, should be careful giving fictional reviews. I ignore those anyway.
In summary, a 9 out of 10!
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Ambrose
Thank you so much for your detailed and thoughtful review. It really means a lot that you chose to trust us with your case, especially after seeing mixed feedback, and we’re very happy that we were able to deliver a successful result for you.
Your situation sounds incredibly frustrating. Being rerouted in such a way and then not having your expenses properly refunded by the airline is exactly the kind of situation where passengers deserve proper support. And you’re absolutely right, it often makes very little sense that airlines choose to spend so much time and resources resisting claims that are relatively small and clearly justified.
We’re really glad we could step in, handle the process, and ultimately secure the compensation for you. And thank you as well for taking the time to call us and say thanks. That kind of feedback genuinely means a lot to the team behind the scenes.
We also appreciate your honest input regarding communication. You’re not wrong. While a lot of the work happens behind the scenes, especially when cases are ongoing with airlines or in legal stages, we fully understand how important it is to feel reassured that the case is still active. Your suggestion about more regular updates is noted and very valuable, and it’s something we continuously work on improving.
It also means a lot that you’ve taken the time to reflect on how the no cure no pay model works. We always aim to be transparent and fair, and it’s reassuring to see that came across in your experience.
Thank you again for your trust, your patience, and for sharing such a balanced and honest review. We truly appreciate it.
Best Regards
Alma - TravelRefund
Scam - Absolutely terrible experience
Absolutely terrible experience. This company is completely unprofessional and, in my opinion, operates in a way that feels more like trying to take money from customers than actually helping them.
I contacted Travel Refund in 2023 for assistance with a delayed flight and the possibility of receiving compensation. After opening the case, I heard absolutely nothing for years. No updates, no communication, nothing.
More than two years later they sent a single email asking for additional documents and warning that the case would be closed if I did not respond. That message was sent to an email address I no longer check regularly, and unbelievably they made no further attempt to contact me. No reminder, no follow-up email, no phone call. Just one message after years of silence.
Now, three years after my original request, I suddenly receive a demand to pay more than €200 because supposedly lawyers “worked on the case”. This is completely unacceptable.
The whole experience feels extremely shady and unprofessional. Disappearing for years, sending one email, and then suddenly demanding money is not how a serious company treats its customers. It gives the clear impression that the real goal is simply to extract fees rather than genuinely help clients.
Zero professionalism, zero transparency, and extremely poor customer care. I strongly advise anyone to stay away from this company and think very carefully before trusting them with any case.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Lucia
We understand why this situation feels frustrating, but your description does not reflect how the process actually works, so we need to clarify a few important points.
When you submitted your case, you agreed to our terms. These clearly state that we handle claims on a no cure no pay basis, but also that we may request documentation if needed to move the case forward, especially when legal evaluation is involved.
In your case, we did not disappear. The case required additional documentation in order to proceed, which is why you were contacted. We sent that request to the email address you used when submitting the claim. Unfortunately, if that email is no longer monitored, we have no way of knowing that unless you inform us. We do not have access to alternative contact details unless they are provided to us.
When required documents are not received, the case cannot be progressed. At that point, after time and resources have already been spent reviewing and working on the case, it is handled in accordance with the agreement you accepted when filing the claim.
We do not charge fees randomly or years later. Any invoice is directly linked to work carried out on a case that was submitted to us. This includes legal review and preparation, which in many cases happens behind the scenes and is not always visible as frequent updates.
We fully understand that you expected more communication, and we take that feedback seriously. At the same time, it is important to be fair about the fact that we acted based on the information and contact details provided, and within the framework you agreed to.
If you would like us to review your case again or clarify the invoice in detail, you are very welcome to contact us directly.
Best regards
Alma - TravelRefund
It took years, and i gave up...
It is some years ago now and i gave up on the case, but a review i still in order though.
I was scheduled for a flight, and the flight was cancelled and i was eligible for a refund. I googled, and found that travelrefund would handle the hassle for me. Great deal i thought, so i submitted the details and waited patiently. I followed up, but nothing happened and communication was sparse or lacking at best. At some point the case simply disappeared without a sound. When i requested all communication to be made available to me so that i might have dealt wioth the case myself, i was told they would now handle it. I still heard nothing and had to give op.
I figured it is a company that can handle the easy cases in an automated manner, but is unable to follow up or handle anything that needs work. I dont know, but fact remains. I got nothing. Neither money, feedback nor answers.
I have been disappointed and angry, but mostly just a bit bitter that i went against my first instinct and handed it over to travelrefund
9. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Morten
Thank you for taking the time to share your experience, even though it goes some years back. We understand why this has left you feeling disappointed and frustrated.
At the same time, we do need to clarify a few things. We cannot locate a case in our system based on the information in your review, which makes it difficult for us to confirm what happened or how your claim was handled. Cases do not simply disappear without any trace, and we always keep records of communication and actions taken.
What we can say in general is that when a flight is cancelled, it does not automatically mean compensation is due. It depends on the reason for the cancellation and whether it falls within the regulation. In some cases airlines reject claims or remain unresponsive for long periods, and if all options are exhausted, the case may have to be closed without a result.
That said, you should always receive a clear explanation and proper communication, and we are sorry if that was not your experience at the time.
It sounds like there may be missing details or a misunderstanding somewhere along the way. If you still have any old emails or a case number, you are very welcome to send them to us. We would be happy to take another look and give you a proper answer, even now.
We do take feedback like yours seriously, even when it comes years later, because it helps us improve how we communicate and follow up on cases.
Best Regards
Alma - TravelRefund
Would definitely not use there are…
Would definitely not use there are better providers out there.
Got mixed up and meant to use another reputable service but by accident used them.
flight was December 2023 they have provided nothing, there was a data breach and they are trying to demand payment three years later.
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear AM
We’re sorry to read your review, but we need to clarify a few things because this description does not reflect how our service works.
First, we cannot see any case in our system that matches the details you’ve provided. Without a case number or the email used to submit the claim, we’re simply not able to confirm that you have had a case with us or that we have made any demand for payment.
Secondly, we do not invoice passengers randomly or years later. Our model is very simple. We work on a no cure no pay basis. That means we only charge a fee if compensation is obtained or if a case is withdrawn after we have started working on it, as clearly stated when submitting a claim. There are no hidden charges and no unexpected invoices appearing out of nowhere.
Regarding your mention of a data breach, we take data protection extremely seriously. Any communication from us will always be linked to a specific case and supported by documentation. If you have received something you believe is from us and it does not seem correct, it is important that we look into it directly.
From what you describe, it sounds more like there may be a mix up, either with another company or with how the claim was submitted. We would strongly encourage you to contact us directly with your details so we can investigate and give you a clear answer.
We are always open to resolving misunderstandings, but we also want to make sure that information shared publicly reflects the actual situation.
Best Regards
Alma - TravelRefund
Excellent service, good communication
Travelrefund has really fought for me and obtained compensation from Wizzair when another company has let me down. Excellent results and efficient communication throughout a very long period of time. Thank you!
30. januar 2026
Svar fra TravelRefund
Dear Oana
Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot to us to hear that you felt supported throughout the entire process.
We know how exhausting it can be when you've already trusted another company and been let down. That makes it even more meaningful to us that you gave TravelRefund a chance to step in and handle your case. Wizz Air claims are rarely simple, and it often takes patience, legal pressure, and a lot of follow-up to get a result. We are really proud that we were able to fight for your rights and secure the compensation you were entitled to.
Your recognition of both our communication and the final outcome is something the whole team appreciates. We are here to take the weight off your shoulders and make sure you're never left alone in the process, no matter how long it takes.
Thank you again for your trust and recommendation. If you ever need help again in the future, we would be more than happy to assist.
Best regards
Alma - TravelRefund
Svar fra TravelRefund
Dear Atanas
We completely understand that waiting a long time for 180 euros can feel discouraging. That reaction is very human, and we don’t take it lightly.
What’s important to know is that the amount of compensation does not reflect the effort required to get it. Whether the claim is 180 euros or much more, airlines often resist, delay, or ignore claims entirely. In many cases, including yours, the only way forward is legal action. We take that step for our passengers and we cover all court costs and lawyer fees ourselves. You never have to pay anything upfront or take any financial risk.
Our service is no cure no pay. That means we only get paid if we succeed. If we do not win, you owe nothing. We handle the full process, including court proceedings when necessary, so passengers do not have to deal with stress, paperwork, or legal complexity on their own.
We stayed with your case until the end and made sure you received the compensation you were entitled to. We know the waiting time can be frustrating, but we hope the result shows that we do not give up, even when airlines make the process slow and difficult.
Thank you for your patience and for trusting us with your case.
Best Regards
Alma - TravelRefund
Svar fra TravelRefund
Dear Customer
Thank you so much for your kind words. We are really happy to hear that you felt you got the best possible outcome. That is always our goal.
Every case is different, and airlines do not make it easy. We look at all options, push where we can, and use our experience to get the strongest result possible based on the situation. Knowing that you felt well taken care of and satisfied with the outcome means a lot to our entire team.
Thank you for trusting us with your case and for taking the time to share your experience. If you ever need help again in the future, we will be here and ready to assist.
Best regards
Alma - TravelRefund
Applied for refund
Applied for refund, for klm air ticket, but didn’t fill in details fully. In between all this I received an email from klm saying I,m not due for a refund due to exceptional circumstances. Had to send 3 emails but finally received a reply saying my case was closed. So ok by me, but not bound by them as sorted pretty quickly
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra TravelRefund
Dear Anne
Thank you for taking the time to share your experience. We really appreciate you explaining the situation in detail.
In your case, you started the process with us but did not complete all the required information. Around the same time, KLM contacted you directly and informed you that the flight was affected by exceptional circumstances, which means compensation is usually not possible under the regulations. Once you let us know, we closed the case as requested.
We are glad to hear that everything was clarified fairly quickly in the end and that you felt comfortable with the outcome. Our goal is always to be flexible and reasonable, especially when passengers receive new information directly from the airline.
Thank you for giving TravelRefund a try and for your honest feedback. If you ever experience another disruption in the future and need help understanding your rights, we will be happy to assist.
Best regards
Alma - TravelRefund
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.