Travelmaster.ie Anmeldelser 

Customer service is very poor. Needed only 2 seats. First effort at booking 2 seats did not complete. Tried a second time and booking completed confirmed. Checked my bank account and it showed 2 no. separate bookings paid for (€46 x 2). When explained and requested a refund for the 2 seats not required, Travel Master refused to refund. Ended up paying double for two seats.

Travelmaster altered my departure time from 2.30pm to 4.30pm so I had to make alternative travel arrangements. I requested a refund as the later time was unsuitable. The following day they reverted back to 2.30pm and refuse my refund request even though I have had to make alternative arrangements.
Terrible company to deal with, have not used them before and never will again.

Driver was extremely rude, bus was on the verge of breaking down, extremely uncomfortable, and couldn't even fit my knees into the seat ( for reference I'm a 5'9" woman). Bus driver told us that the bus would leave 30 mins after the concert ended, and after only 10 mins after the concert, the bus driver called myself and friend complaining that we were late and that the bus was waiting on us. Extremely poor experience for €55. Will not travel with them again.

The bus driver was extremely rude and bossy he wouldn’t let us take anything onto the bus (which is fair for cleanup when it come to alcohol but we were starving and had food packed) and the bus didn’t have any charging ports or bathrooms. Overall not a great experience.

No charging ports and bathrooms and snacks on bus not allowed.

Had an excellent experience with travelmaster. Used them to get to and from Nia Horans first concert in Dublin.
Very attentive bus driver, he had great local knowledge as we had to travel off route due to a traffic accident still got to the concert with plenty time.
Bus could do with a upgrade but service was excellent

Terrible company, extremely unhelpful customer service and no help when dealing with complaints. Do not communicate well and they have started parking way up the road from the 3arena which seems very unsafe especially during the winter. Do not use this company

Long time send card when lost and lost can tickets for time when sending cards. Sorry for that.

Terrible customer services the worst ever I've come across , they seem to be totally incompetent website refused to give me an online purchase but took all my savings bank had to reimburse me and no apology just treat like a criminal wanted a receipt , didn't have one , second time I've had problems with these people last time no refund just a voucher that didn't work all the time to get me to contact them.

Extremely disappointing bus service.
Would highly advise not to use! It’s our second time using this service and it’s just as disastrous as the first time when the driver was 2 hours late picking us up and 2.5hrs late collecting us to bring us home. This time the driver ‘forgot’ to stop ar the loughrea plaza so we had to go all the way back!. This is is not a new stop and it’s his job to remember all stops, extremely unprofessional and honestly has been hell both times, so many things went wrong on each journey that makes it seem neither driver has ever drove a bus before or ran a service.

Sly peaceof work company not worth a rub they Dont care about your bookings they Dont care about your lives, if you have a booking with them good luck there the most patronizing degrading company iv ever worked for

Travelmaster will gladly cancel a booked trip less than 2 weeks out from it and provide 0 context

They will do this just after their phone lines close so you can not ring for context

This company is a disgrace. Don't bother with them, we had a trip booked since February and now they've cancelled it. Leaving us and everyone else scrambling to find alternative transportation to Dublin

Untrustworthy, uncommunicative and unacceptable

Got a bus to Harry Styles in Slane and our bus driver Tommy was excellent! He couldn’t have been more accommodating! It’s obviously a very difficult venue to get out of and he was in no rush getting out of there and made sure everyone was back on time! He stopped on the way up and back in a service station for us! Would love to have Tommy every journey I take with travelmaster 😊

travelled from Cashel to cork yesterday to George Ezra with my 3 girls. Had an amazing bus driver that looked after us all, made sure everyone that had booked was on the bus going and coming. Would definitely use them again.

Excellent bus driver who was so helpful to all..opened up the bus afew times during the day so as we could drop our shopping bags back and didn't have to carry them all day..great Christmas shopping experience

On the 13th of November I travelled to Kendrick Lamar in the 3arena on the travelmaster bus from Alfred Street.

A second bus had to come after the first bus was full and the second bus driver was 10 minutes late. He was also one of the most unpleasant men I have ever met in my whole life. He called out everyone's names one by one while we stood out in the lashing rain, this took about 20 minutes as he had 70-80 names to call out and some of the people had gone on the first bus. Perhaps using the QR codes supplied on the tickets would be beneficial in future, however he seemed to be incapable of doing so and was instead just ticking people off a list and calling them out.

He also called out one of my friends name and then proceeded to not let him on because people were talking while his name was called out, told him he wasn't being left on the bus and when my friend re approached him after everyone else was on the bus driver started a shouting match with him and tried to claim his name wasn't on the list despite having called out his name five minutes previous.

He then claimed that he was leaving at 11pm regardless of what time the concert ended, which caused everyone on the bus to have to leave the concert early. The bus driver himself didn't show up at the bus until approximately 11:15pm so this threat of leaving at 11pm was completely false. I also missed the end of Kendrick because of this.

The toilet on the bus on the way up and down also had no toilet paper nor soap, making me worry for the general cleanliness of the bus.

I booked return seats for Garth Brooks for myself & 3 others. The bus pulled up, a few people from the queue got on (bus driver for both buses were painstakingly slow checking people off a printed list, there must be a quicker way, a scanning device or something!) & then the bus driver said they were full and that another bus would be here in 10 minutes. About 25 minutes later another bus came & all bar 4 people were able to get on so I don't know what ever happened to those other poor people who were turned away after booking seats. When I booked the return journey I was expecting a bus that would arrive at scheduled time with enough seats to cater for all who had booked. The second bus that we made it on didn't leave until after 4pm & we were meant to leave at 3pm. Not the company's fault on this part but where buses had to park up was a 38 minute walk to Croke Park.

Got the bus to the Green Day Hella Mega tour in Dublin. Useful, but the bus showed up late for the pick up and arrived at the concert venue late as well. 1 of the 4 bands missed, very disappointing. Surely a bespoke bus put on exclusively for the concert has to be on time!?

Honestly a very useful way to get to and from a concert. For the Hella Mega tour date in Dublin me and 4 others got the bus from cork to right outside the venue. However, the bus itself was 20 minutes late which would've been fine if the driver didn't refuse entry to everyone so that he could read every individual name of about 30-40 people from a list to let them in one by one, and also refused to allow people in together when everyone had a screenshot of a ticket that could've been scanned upon entry. We ended up leaving 40 minutes late because of this and our driver was incredibly rude to the passengers in the bus; I personally was shouted at when I first entered the bus for mishearing my name, as the driver was standing quite a ways away and barely anybody could hear as he called out - I
cannot stress this enough - 30+ names one by one, most of the time twice.

When leaving for the concert the driver was very unhelpful when people were asking him questions and only answered them with the same response every time.

The bus itself was also in shambles if I'm
honest. The seats were broken so that you could not put pressure on the back of the seat, or else it would completely fall down onto the person behind you. The bathroom was unclean and had no toilet paper, and had a horrible smell for the entire trip home through the whole bottom floor of the bus. Literally the entire time. It was actually nasty.

Myself and 4 friends got the bus from cork to Marley park for the greenday concert. The bus was supposed to leave at 1pm but it left 40mins late. The bus driver read out every single name and called them on one by one - instead of simply scanning the code OR allowing the person to call out their name so it could be ticked off the list. The bus driver was extremely rude to people for no reason. He told us we had 30mins after the concert to get back on (tickets say 45mins) and there was no stop halfway (tickets say there is). The seats are not sturdy and the toilet was a mess. The whole bottom floor on the bus smelled of urine the entire trip.