Tayla accepted a late call for me to activate my subscription. She was first class; testing, explanation and payment completed within 15 mins - inclusive of email confirmations. I hope I never need to... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Please read before you sign up, I unfortunately had to change to Trackstar from my original company due to buying a different motorhome which was fitted with a trackstar fitted. In the short time I wa... Vis mer
Fantastic customer experience from Jack. As soon as I explained my issue with the app, Jack talked me through the process and made sure everything was working correctly. I can’t thank or praise him e... Vis mer
Selskapet har svart
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month dea... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Kontaktopplysninger
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Storbritannia
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,0
Bra
325 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 81 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Emily was very polite and helpful
Emily was very polite and helpful
8. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your kind words! We're thrilled to hear that Emily was polite and helpful during your experience. Our team strives to provide excellent service, and your feedback means a lot to us.
So simple but so helpful
Emily was very clear in giving me directions of how to get into the app when I had been going round in circles, getting nowhere. The key is to have access to both phone and computer so that the verification code can be accessed without throwing you out and closing the app down. So simple but so helpful!
4. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that Emily provided you with clear directions to access the app. Her dedication and expertise are truly commendable ! We will ensure the feedback is passed onto Emily.
Perfect Protection for my BMW.
The system operates exactly as advertised. I can set a Geofence so that I get an e-mail if the car moves more than 50 metres. It faithfully tracks my movements as well. Could not be better!
5. juli 2024
Svar fra Trackstar
Thank you for your fantastic review! We're thrilled to hear that our system is meeting your expectations and that the Geofence feature is working perfectly for you.
Your satisfaction is our top priority, and we appreciate your feedback.
Very helpful staff when you can get…
Very helpful staff when you can get through to a human.
2. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you for your wonderful review! We're thrilled to hear that our staff was helpful during your interaction. We understand that reaching a human can sometimes be a challenge, and we appreciate your patience.
Tayla
Tayla understood the nature of my query and gave me succinct and clear information.
1. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you for your positive feedback! We're pleased to hear that Tayla provided you with clear and concise information regarding your query. We strive to ensure our team understands and addresses our customers' needs effectively.
Difficulty logging in
The Time and Patience Helen went through to hopefully get my tracker back up and running with her expertise was great as we were having so much difficulty getting it back on track Many Thanks
1. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you for your fantastic review! We’re delighted to hear that Helen was able to assist you with getting your tracker back up and running. Her dedication and expertise are truly commendable, and we’re glad she could help you through the challenges.
A rubbish product and the help desk staff are dismissive of my complaints
It is impossible for the owner of the vehicle to see the position of it on the trackstar app because it takes hours to update.
Our tracker can miss whole journeys because of the update rate.
It is worse than not having a tracker as I cant rely on it even telling me that it has moved.
The vehicle was on our drive for days but the app said it was on the A34 near Newberry so I couldn't set the geofence.
It is a rubbish product and none on the help desk will help, they closed one of my complaints before they actually called me back.
Update
I have been contacted by Helen from Trackstar who has said that they are working on fixing the app to improve the position updating but this was the case in July 2024 as reported by Alessandro Quinlan. Following Helens instruction I have removed the app and deleted the phones cache and reloaded the latest version. When we use the motorhome again we will test if it is any better at updating its position, it doesn't have to be real-time but has to record an actual journey.
Update Feb 2025
My journeys still do not show up, in Dec 24 we went to Longleat and it did see us there but on the 2 hr journey through Salisbury to PO16 it never noticed any cell towers even after leaving the engine on at home for 10mins. I had to set the geofence to the campsite in Longleat. The same again when we went to the New Forest recently. It now reads our home as I had to drive out and around to get the app to warn me we weren't in the Forest any more. I have now bought 4 cheap I-tag devices and can see our motorhome on our phone any time.
30. september 2024
Svar fra Trackstar
We sincerely apologize for the challenges you’re experiencing with our mobile app. Your feedback is important to us, and we want to resolve this issue as quickly as possible. A member of our Customer Support team will reach out to you shortly to discuss your concerns directly.
New track start account
Phoned up track star as I had to get the car transferred to my name from the dealers. I was dreading a long drawn out complicated call but I was sorted in 10 mins!! Helen was awesome. Talked me through the process helped me install the ap and set up my account there and then - fantastic customer support!!
30. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that your experience with Track Star was smooth and efficient. It's great to know that Helen was able to assist you promptly and make the process easy for you.
We pride ourselves on providing fantastic customer support, and it's feedback like yours that motivates us to keep doing our best.
Ehsan was very helpful..sorted my issue…
Ehsan was very helpful..sorted my issue in less than 1 minute..great stuff!!
26. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your kind words! We're thrilled to hear that Ehsan was able to assist you quickly and effectively. Your satisfaction is our top priority, and it’s great to know we met your expectations.
Excellent customer service from Ehsan
New to the system and needed guidance and support using the IOS App.
Spoke with a chap called Ehsan who promptly answered my call. Very helpful and friendly person who was able to answer all my many questions. Very knowledgably about the system and explained in a clear and concise manor. Thank you Ehsan, top work!
25. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that Ehsan was able to assist you with your questions and provide the support you needed. Our team strives to ensure every user feels confident and informed while using our app, and it’s great to know that Ehsan's friendly and knowledgeable approach made a difference for you.
I spoke to Helen regarding transferring…
I spoke to Helen regarding transferring my account to a new car. Helen was both very helpful and informative, fully satisfying my query
19. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that Helen was able to assist you with transferring your account and that you found her helpful and informative. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience.
Emily was able to get me back into my…
Emily was able to get me back into my account with minimal fuss and was super helpful and efficient - thank you Emily :-)
11. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your kind words! We're thrilled to hear that Emily was able to assist you efficiently and make the process smooth for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We will ensure this is passed on to Emily !
Tayla was excellent
Tayla was excellent, very helpful and guided me through the setup process. She was kind and waited on the line until everything was working as it should be - a credit to the team!
5. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Tayla provided you with excellent support and guidance during the setup process. Her dedication to helping customers is truly commendable, and we’re glad she was able to ensure everything was working perfectly for you. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience
super support from the team in…
super support from the team in assisting with an order anomaly. Have my most positive recommendation as a supplier and installer of up to date trackers.
5. juni 2024
Svar fra Trackstar
We are thrilled to hear that our team provided you with excellent support in resolving the order anomaly. Your positive recommendation means a lot to us and reinforces our commitment to delivering top-notch service and cutting-edge tracking solutions.
I’ve had my tracker fitted in May 2024
I’ve had my tracker fitted in May 2024
Unfortunately my Tag does not get detected therefore every single journey I make I get a phone call from Tara.
Whilst the system is great, the resolution to my issue is poor. I’m getting fed up ofthe novelty
3. juni 2024
Svar fra Trackstar
Thank you for your feedback. We apologize for the issues you're experiencing with your tag. A member of our Support Team will reach out to you directly to resolve this matter promptly.
Svar fra Trackstar
Thank you for your fantastic review! 🌟 We're delighted to hear that you found it easy to contact us and that our team was able to fit everything quickly. It's also great to know that you find our app user-friendly. Your satisfaction is our top priority, and we appreciate your feedback.
So helpful and professional
So helpful and professional. They couldn’t do enough to help you. Excellent service.
29. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you found our service helpful and professional. Our team always strives to go above and beyond for our customers, and it's fantastic to know we hit the mark for you.
Telephone customer service was…
Telephone customer service was informative and helpful. Ehsan helped me whilst I updated your contact details.
Thank you
John
22. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you for your fantastic 5-star review! 😊 We're glad to hear that our telephone customer service was informative and helpful. Ehsan will be pleased to know that he could assist you effectively while updating your contact details.
Many thanks and a special mention to…
Many thanks and a special mention to both Lisa & Emily as your customer service was first class.
22. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful 5-star review! 🌟 We are delighted to hear that you had a great experience with our customer service. Lisa and Emily will be thrilled to receive your special mention. Your kind words inspire us to continue providing first-class service.
I had S5 Trackstar device fitted and it doesn't work
I had S5 Trackstar device fitted by the dealer. The app never shows any journeys. Driver tags are still showing as not registered. Location Never updates. Driven the vehicle without tag and no response from tracker company. Don't waste your money on this tracker!
22. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
We sincerely apologize for the issues you have faced since having your tracking system installed. Please provide the additional information we have requested so that a member of our Support Team can contact you directly to discuss the issues you have raised. Your satisfaction is important to us, and we are committed to making things right.
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