Trackstar Anmeldelser 

Please read before you sign up, I unfortunately had to change to Trackstar from my original company due to buying a different motorhome which was fitted with a trackstar fitted. In the short time I was with them I had a number of issues, firstly the app hardly worked correctly, then last week I get an email saying saying they cannot update my tracker and I need to drive 5-6 miles because the nearest 02 mask is down. This day and age I cannot believe that is an excuse. I had to drive 6 miles park up and let them update 5he tracker. When I then looked at my app the last destination date was some 3 weeks earlier which meant I had not been covered in all that time and probably not insured. I lost all confidence in this company and although a signed up for 3 year subscription and i was only 8 weeks into this I have I decided to return to my original company who use multiple phone mask so the 02 mask down excuse will not happen again. Just be careful this does not happen to you, it could cost you a lot of money if you are not insured.

Tayla accepted a late call for me to activate my subscription. She was first class; testing, explanation and payment completed within 15 mins - inclusive of email confirmations. I hope I never need to really use the service but as far as piece of mind goes, I'm left feeling very confident!

Tracker failed 2 years into a 3 year contract. Trackstar want £80 to come out and diagnose the fault and £220 for a new unit. Also the app is useless as it never shows the correct location, it can be days behind.
Why do Trackstar use hardware with such a poor warranty?
I would not use this company again.
!!Buyer beware, check the small print before buying!!

I purchased a Track Star Tracking device from the car dealer. I was given a box, and told the fitter would be in touch. On Wednesday 19th August 26, I was advise that a fitter would arrive between the hours of 8.00am and 5pm. The fitter did ring to advise that he would be latr than 5pm. So Track Star alloted a replacement fitter. The guy turned up at my home approx 18.30 hrs. fitted the device, gave my the car keys back. Then left. Folowing day I rang the company who fitted the traker to be informed that I would receive an email advising me when the tracker would be active. No email arived. I then rang Track Star spoke to lady called Emily was helpful and after about 3O mins got the tracker to function. But I just found the service to be very amateurish. Also Track Star offer an App to work along side their tracker. Good luck in trying to get thte App to work. So I will be on the phone again on Monday to sort this problem out!!

Really great, efficient service setting up a change of owner on the tracker. Accurate, secure but also simple.

I have been a user of Trackstar S5 for 3 years.
What has triggered me to write this review is my frustration at trying to renew the subscription.
You can't call and speak to anybody, you are forced to use a terrible ChatBot or email them. So annoying.

Overall the electronics appear to be reliable, the phone App is awful and so customer unfriendly.
There are rare updates to the app, but never any meaningful changes for the user.

When I change car I will move to a different system, for the price it is poor value.
In 2026 we should expect more.

Product App - 1/10
Product Overall - 3/10
Customer Support - 1/10
Total 1.6/10

Excellent service. Polite and helpful staff.

Ehsun was excellent,

Renewed my subscription, thankfully I had the option to take multiple years subscription this year, whilst had some difficulty on the App rang and spoke to Ehsan who was very helpful and also talked me through resetting my app later in the day.
I have the tracker for insurance purposes but am happy to recommend them.

I'm 75 yrs of age.
Not keen on internet but try a little to keep up.
Had Trackstar app on my phone.BMW while buying my car help set it all up.

Last week my wife and I decided to go on a road trip around GB.

I decided to see how Trackstar worked while I was on the road.

To cut long story short the app would not accept my mobile phone.
I could not get app to work at all.

I waited until I got home when I had my paperwork for Trackstar in front of me.

Then the dreaded moment. Speaking to a Tech person on a phone. EHSAN.

Normally EHSAN would be from another Country and my first problem would be understanding what the representatives are trying to tell me.
Well EHSAN spoke better English than me. Indeed he maybe English.
Then what he was going to say in Tech terminology .
As he checked me out and we got down to business , The Nitty Gritty, I told him my problem.

Bit by bit. even though I'm as thick as a Fruit Cake he went along, carefully and talked on my level until the final moment when he explained the last part. Sounded easy but I asked if he would stop on while I did it so as to get it up and working.
I was expecting a no.
Not EHSAN he said yes and we did it.
I was back up and running.

He was BRILLIANT, KIND, UNDERSTANDING AND CARING.

I've never been treated in such a brilliant way.
Never mind telling EHSAN please tell your CEO.
Always good to hear that your employees are doing a brilliant job.

Thanks,

Mike Bennett.

Retired ( 25 yrs ago) Police Sergeant, Lancashire Constabulary.

May day it was pen and paper.

For a variety of reasons, the Trackstar in my new vehicle was not functioning causing me some problems with my insurance company. The Trackstar team persevered over several days to resolve the problem, initially fearing that I had a defective tracking unit but eventually isolating and identifying the problem and solving it. This diligence saved me from my very unhelpful insurers who had announced their intention of cancelling my policy with very little time to fix the issue. The team at Trackstar were very patient and helpful - went that bit further - many thanks.

Fantastic customer experience from Jack. As soon as I explained my issue with the app, Jack talked me through the process and made sure everything was working correctly. I can’t thank or praise him enough.
First rate customer service

Jack from Trackstar what a service
Nothing an issue , he goes the extra mile to assist in service with a genuine willingness to help
He did and many thanks perfect attitude and customer service second to none

Jack was pleasant efficient and sorted my issues.

excellent support

I have been a customer of Track star since 2020 and have always found their operators to be very helpful on the few occasions I have need to contact Trackstar. I have found every interaction a positive experience, Trackstar operators being knowledgeable, polite and helpful.

Given the peace of mind knowing that my vehicle is monitored 24/7 all year plus the helpful messages I receive to confirm my vehicle location I have no hesitation recommending Trackstar. The app is helpful and easy to use.

I had a problem with my Trackstar giving me false alerts. I spoke with Emily and she was absolutely fantastic in helping solve the problem. She was very polite, informative and certainly knew her product. She was very knowledgeable and helpful. Certainly five stars !

I received a notification to renew and after failing to be able to log in to app or weblink provided, I have tried phoning the number given on four separate occasions. Every time I just get put on hold with the 'elevator music' and after 20 mins of 'nothing' just give up again!!! Even tried to e-mail them but just got a reply asking me to ring the same number. Surely it should just be a simple task to just take my renewal money. Waste of time!

For two years running Teletrac Navman have charged me twice (duplicate charge) for the tracking service, and each time they have behaved as if it wasn't their responsibility, and that I needed to verify the charge had been taken twice - it should be quite straightforward to see this at their end. Each time, it takes their accounts team several days to confirm that the charge was indeed taken twice, and then a month to provide a refund. The charge is hundreds of pounds, and yet they behave as if it is a minor inconvenience.

For any reputable company, you would imagine that they would apologise and check what had happened before ensuring that it does not happen again. Instead, they expect the customer to check their own statements to make sure they are not being ripped off.

When speaking to the customer service department to chase up the latest duplicate charge, the agent was openly laughing about the situation and about my obvious frustration with the process and with her attitude.

The message is clear: unless you manage a large fleet of vehicles that they provide a service for, they are not interested in you as a customer and you should think yourself lucky that they are willing to track your vehicle.

Found the contact centre staff very helpful. All my issues were dealt with promptly.