Tayla accepted a late call for me to activate my subscription. She was first class; testing, explanation and payment completed within 15 mins - inclusive of email confirmations. I hope I never need to... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Please read before you sign up, I unfortunately had to change to Trackstar from my original company due to buying a different motorhome which was fitted with a trackstar fitted. In the short time I wa... Vis mer
Fantastic customer experience from Jack. As soon as I explained my issue with the app, Jack talked me through the process and made sure everything was working correctly. I can’t thank or praise him e... Vis mer
Selskapet har svart
Helen well understood my dilemma at paying a 3 year subscription when it is possible that I may have to stop driving, due to age, well before 3 years is up. Consequently Helen proposed an 18 month dea... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
With over 30 years of experience monitoring and protecting and recovering vehicles across the UK and Europe you can trust that you vehicle is in safe hands with a Trackstar system. We recover over £20m worth of stolen vehicles in the UK alone every year and with our wide range of products you’re guaranteed to find a tracking system that is not only suitable, but is designed with your vehicle and your lifestyle in mind.
Kontaktopplysninger
K1, Kents hill Business Park, Timbold Drive, MK7 6BZ, Milton Keynes, Storbritannia
- trackstarsupport@teletracnavman.com
- trackstar.co.uk
4,0
Bra
325 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 81 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer service.
Great customer service by Helen and others in helping me take over an already-installed tracker.
11. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Helen and our team were able to assist you with taking over the tracker seamlessly. Providing excellent customer service is our top priority, and it's fantastic to know we met your expectations.
Trackstar experiences overall
I have had Trackstar on my vehicles for many years, with no complaints and excellent service.
Looking to have another device fitted to a new vehicle, which is on order and awaiting a delivery date. This is currently being dealt with by Helen Fisher, her customer service and various information being first class to date.
I look forward to liaising with Helen further, once I have concrete dates
10. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful 5-star review! We truly appreciate your loyalty over the years and are thrilled to hear that you’ve had excellent service with Trackstar.
It's great to know that Helen has been providing you with first-class customer service during your recent experience. We are committed to ensuring that your next device installation goes smoothly, and we look forward to assisting you further.
Very helpful and polite
Very helpful and polite the young lady certainly knows what she was doing very pleased with her services
6. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our team member helpful and polite. We take great pride in our staff's expertise and are glad to know that you were pleased with her services.
Svar fra Trackstar
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us and found our installation process efficient and polite. Our team strives to provide the best service possible, and your feedback truly motivates us.
Emily was absolutely fantastic talked…
Emily was absolutely fantastic talked me through everything. Lovely pleasant young lady. It was a pleasure dealing with her.
5. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your kind words! We're thrilled to hear that Emily provided you with such fantastic service. She truly is a pleasure to work with, and we’re glad that she made your experience enjoyable.
I have had my motor home for over 3 years and learnt sooo much from Emily today.
I have had my motor home for over 3 years and never been able to find out who the tracker supplier is. I contacted Marquis and never had any help, today they even gave me a wrong number for you. Eventually got through and spoke to Emily, she was fantastic and noticed my email has been misspelt from day 1 and that is why I have never received any. She has now sent them all through and a certificate for my insures that I didn't know exsisted. Then she introduced me to the trackstar app. Thank you Emily, I want to adopt you. Kind regards Penny Williams.
3. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your fantastic 5-star review! We are delighted to hear about your experience with Emily. It’s wonderful to know she was able to assist you in resolving the issues you faced with your motor home tracker.
We truly appreciate your patience throughout the process, and we’re glad Emily could provide you with the information you needed, including the certificate for your insurance and the introduction to the Trackstar app. Your kind words mean a lot to us, and we will make sure to pass on your compliments to Emily!
Helen was absolutely great very helpful…
Helen was absolutely great very helpful and polite. Sorted out my problem,& got me up & running a very professional lady. A big thank you.
3. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful 5-star review! We are thrilled to hear that Helen provided you with such great service. We take pride in our team's professionalism and dedication to helping our customers, and it's fantastic to know that we were able to sort out your problem promptly.
Your appreciation means a lot to us, and we will be sure to share your kind words with Helen.
Great support from Helen
Great support from Helen, dealt with my issue in a very professional manner, problem addressed to my satisfaction.
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you for your wonderful review! We’re delighted to hear that Helen provided you with great support and handled your issue professionally. Your satisfaction is our goal, and we’re glad to know that your problem was addressed to your satisfaction.
Svar fra Trackstar
Thank you for your feedback! We’re glad we could assist you with fitting the tracker quickly. Your satisfaction is important to us !
Svar fra Trackstar
Thank you so much for your kind words! We’re thrilled to hear that you found our service helpful and reassuring. Your satisfaction is our top priority, and we look forward to continuing to support you in the future!
Professional outfit placed in my new…
Professional outfit placed in my new BMW. All good
10. desember 2024
Svar fra Trackstar
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a positive experience with our service and that you're satisfied with the installation in your new BMW.
Expensive / Poor Service
Expensive : plus very expensive annually .
Poor explanations from dealer ; no response from company via email.
Massive disappointment !
5. desember 2024
Svar fra Trackstar
Thank you for sharing your feedback. I sincerely apologize that your experience did not meet your expectations. I see that you reached out to our Support Inbox last night, and I will ensure that a team member contacts you this morning to address your concerns promptly.
It appears that the email address you used previously is not our official Support email, which is why you may not have received a response. However, in the emails you received upon setting up and activating your account, there is a 'Contact Us' section with the correct support details.
We appreciate your understanding and look forward to resolving this matter for you.
Customer experience from Emily
Emily Jones, the Senior Support Administrator was efficient, clear and empathetic with my case. The customer experience was excellent and I would thoroughly recommend
31. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Emily Jones, our Senior Support Administrator, provided you with efficient, clear, and empathetic assistance
Customer experience is our top priority, and it's rewarding to know we met your expectations.
Very competitive price.
Very competitive price with installation taking place when stated. The installation was carried out by a polite and friendly technician and all went well.
19. november 2024
Svar fra Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that you found our prices competitive and that the installation process met your expectations. Our team takes pride in providing friendly and professional service, so it's fantastic to know that our technician made a positive impression.
Very pleasant and helpful staff a…
Very pleasant and helpful staff a pleasure to deal with
13. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful review! We're thrilled to hear that you found our staff pleasant and helpful. Providing excellent service is our top priority, and it's rewarding to know that we made your experience a positive one.
Helen is absolutely amazing and…
Helen is absolutely amazing and professional. Helped me so quickly with my questions!!!
16. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your wonderful feedback! We're thrilled to hear that Helen was able to assist you quickly and professionally. Your satisfaction is our top priority.
Extremely helpful
Helen was very polite and extremely helpful
9. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your kind words! We're thrilled to hear that Helen was able to assist you with such politeness and helpfulness. Your feedback means a lot to us, and we look forward to serving you again in the future!
Emily J was great
Emily J was great and managed to resolve the issues I’ve been having for months - thank you so much
4. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you so much for your kind words! We're thrilled to hear that Emily J was able to resolve the issues you've been experiencing. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience.
Everything was made easy by Helen.
28. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you for your wonderful review! 🌟 We're thrilled to hear that Helen made the process easy for you. Our team is dedicated to providing seamless experiences, and it’s great to know that Helen was able to assist you effectively.
Helpful staff
I have had a few conversations (both telephonic and by e-mail) with Trackstar. The agents I have dealt with have always been helpful, cheerful and efficient. Thanks to you all
27. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Trackstar
Thank you for your fantastic review! 🌟 We are delighted to hear that our team has consistently provided you with helpful, cheerful, and efficient service. Your kind words mean a lot to us!
At Trackstar, we strive to ensure that every interaction is a positive one, and it's wonderful to know we've met your expectations
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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