Trackstar Anmeldelser 

This is a rating for the customer support staff , this is the team @ Trackstar which I believe is distinct from staff at a 24/7 call desk that you call if your vehicle is stolen.

The prompt for this review is Helen , and it’s is only down to Helen helping me on three occasions recently that I intend to renew my subscription. This should be recognised by Trackstar.

The product is okay , it wasn’t my first choice but I needed a manufacturer’s approved product for my warranty.

However , unlike other tech products I have owned when things go wrong support deal with it. Promptly. Politely. And they talk plain English instead of jargon.

The tracker wasn’t updating , Helen solves it immediately and follows up with a courtesy call. I need some data logs , Helen advises where to get them.

And this is the pattern over the three years.

I appreciate how important it is for reviews to be open, honest and transparent. Therefore, it is with great pleasure that I can confirm, that Trackstar customer services is exceptional. I had an issue that needed to be addressed, and within 24 hours (approx) not only was my concern attended too, it was solved laudably.

I spoke with Eshan Ali and Kerry Corbette, and without a shadow of doubt, the level of care, professionalism and attention to detail provided by these agents, quite frankly, was exceptional. I salute them both!

Indeed, I have absolutely no hesitation in recommending Trackstar. The level of protection is awesome, and the subscription cost is value for money, and especially in light of the fact that my insurance premium dropped, thereby covering almost 70% of the 3 years subscription to Trackstar.

If you know deep down that your car is vulnerable to thieves, then I would highly recommend you consider Trackstar for your peace of mind.

Overall experience score: 10/10

Spoke to Helen she knew exactly and promptly how to assist me.

Not impressed.
Had a tracker fitted for a few years but never been able to access the App or on-line system.
Reset my password and then had temporary passwords sent to me, yet still unable to login

The security system is poor. It has multiple choice questions when you receive an alert, so if the thief knows your postcode or your surname, then say goodbye to your car. Not secure at all.

Once I got through to Ehsan he was very good at sorting the sync problem for us and checked that the system was fully functional.

Terrible after sales service . .

You cannot get a refund or part refund even after a month of you sell your car with the system and want to cancel for part refund

No response to emails to customer service, I’ve been totally ignored and no customer services number to call either

When installing and signing up, no problem very interested and helpful to take your money, but after that no after sales customer service

Shocking , do not buy their services

If you’ve an issue you’re on your own

Very, very disappointed indeed

Would not recommend at sll

Very helpful in sorting the issue But took a very ling time to grt to speak to someone which has lowered the score

Ehshan was most helpful and guided me through very calmly and efficient re-pairing my new phone to the DB9

Thank you

First time user of the product and it was pretty simple to reactivate and start the service again. However the app is pretty poor and takes much too long to update where the actual vehicle is. Needs to be fixed urgently, otherwise how do you track my car in real time ??

Easy registration process online for our new Mini.

Great support from Ehsan - issue was sorted within a few minutes

Very helpful when contacted

Stupid me forgot to take the tag with me and this triggered some alerts - came in by text and email, which was great. I called Trackstar to confirm all was good and spoke to a really helpful person - so all round it was a great experience.

Helen was so helpful. I had an issue registering my tracking device. She took all the particular details from myself and found out that there was a problem. She said that they would have to contact the manufacture and get back to me the next day. The following day Helen phone me and the vehicle manufacture gave her the details to pair up the trackstar devise to the vehicle. Once I registered and set up the account Helen talked me through the next procedure and it was all set up.
It was nice to talk to someone about my issue and Helen reassured me that it would be fixed. Thankyou Helen for all you have done for me.
Regards Steve

Helen was extremely helpful in resolving my renewal application for trackstar. I would like to thank her for her patience and kindness.

Provides professional and pro active service and support.

Whilst the emergency tracker I hope does what it supposed when it’s needed.
The tracker app is poor, the interface is very old and doesn’t always show the true car location at times, spoken to the customer support numerous times and even by there own admission admit it’s not great, needs work and should be exact in my view at all times.

Customer support is lacking not always easy to speak to someone when you need too, they do whatever they can to divert you to the app… they don’t call back when promised and it feels they don’t really know there own product when you question them…. I wouldn’t chose this again or there would need to be a compelling agreement too..

I spoke to Ehsan after purchasing a new Motorhome regarding setting up the Tracker star. It was so easy, good service, very polite and helpful. Graham

Helen helped me with my phone and how it functions. I couldn’t have done it without her to guide me. Thank you

So difficult to pay a subscription unable to get into my account and unable get the help by phone email live chat then a human being came to my rescue called Emily and then we finally still had to pay over the phone as the web would not conform to make the payment. Please make it easier computing is not always the answer look at Horizon and learn from it. Most disgruntled until Emily came on board. Eileen