This lady ( Olivia ) is absolutely first class. Calm, precise, conscientious, and very pleasant. Talked me through everything and promised to phone me a week later to guide me through the set up - w... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Dalene was helpful and understanding when it came to renewing my Tracker subscription. I had it on autorenew but following a change of card, this payment failed. She gave me the option of autorenewing... Vis mer
Selskapet har svart
Easy to deal with company. Work was done at specified time and place and at price quoted. Contractor representative used by them however was a little diferent in attitude. Came to my c... Vis mer
Selskapet har svart
I've used Tracker for 20+ years and have always found them very easy to deal with, and today was no exception. It's rare nowadays to get through to an actual person without having to go through seve... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Visit us today for car & vehicle tracking & security systems. We also provide industry leading fleet management solutions.
Kontaktopplysninger
6-9 The Square, Stockley Park, UB11 1FW, Uxbridge, Storbritannia
- 0808 509 0909
- customerservice@tracker.co.uk
- tracker.co.uk
Har svart på 81 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great member of Staff
Great member of Staff-Bianca-explained everything and followed up all her calls when she said she would.

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Excellent Product with Staff to match!
Bianca, the lady who contacted me, could not have been more efficient, informative, understanding and helpful. She had previously phoned me to explain everything clearly to me, which she then confirmed by email. On her follow-up call my Tracker contract renewal was completed and the whole experience could not have been better. Her very kind and personable approach makes her a great ambassador for the excellent company she represents.

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Great understanding easy instructions…
Great understanding easy instructions to and very helpful polite communication skills

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Why can't all helpdesks be this good?
Why can't all helpdesks be this good?
Keya remembered she had spoken to me several days ago when she had promptly sorted out my problem and took the steps she promised straight away. She answered my new query clearly and succinctly and had a very pleasant demeanor throughout.
Her dialect is very easy for me to understand, which I do not find to be the case with most other call centers. We need many more like her. Kind regards.

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Patient very helpful clear…
Patient very helpful clear instructions. A pleasure from customer service

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Lionel was fantastic
Lionel was fantastic. In a short timescale he was able to reassure me and get the problem fixed.
A great employee and representative.
Pat

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Long term customers
We have been with the company for ten years. We encountered an issue with our account. The manager Dalene was professional and extremely proactive in resolving the matter.
Thank you

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Professional service but expensive
Not sure how useful these trackers are. But I went for renewing and also replacing the tracker as apparently it was 5 years old and reached its lifetime. I went for this because I already mentioned to insurance company that I have a tracker in the car, and also it might be beneficial to sell the car. Not sure that helps either. It feels like it is another game of branded cars to earn money as the tracker cost is very high. As far as the people who called me and sent an engineer to fix the tracker etc. they were all professional and punctual.
Friendly and helpful staff
Lionel was very friendly and helpful, and was able to answer all the queries I had!

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Very pleased with the service and a…
Very pleased with the service and a very pleasant gentleman that done the work

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Thank you for reminding me to renew my…
Thank you for reminding me to renew my Tracker subscription. Bianca provided clear options for subscription going forward which seemed very good value for money.

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What brilliant service
What brilliant service. Helped me through the whole process. 100% from me. Thank you very much

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Very accommodating and worked to ensure…
Very accommodating and worked to ensure the installation is completed at a time that works for me.

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Keya was very helpful and now my…
Keya was very helpful and now my tracker is up and running well

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Very straight forward
Very straight forward, customer service was polite and helpful. Tracker does exactly what it's meant to do. Would definitely recommend.

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The lady got the the problem sorted and…
The lady got the the problem sorted and talked me through what to do thanks for her patience

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The installer who installed the Tracker…
The installer who installed the Tracker Locate device in my Mercedes was very friendly and efficient. He also arrived in good time.

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Speak direct to Tracker
When I finally spoke to Tracker Customer Service instead of relying on the car dealership to handle the changeover of vehicles and the issues of a flat battery, they responded quickly, professionally and with understanding. Problem solved and dealt with in one call.

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Gentleman very knowledgeanle

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Tracker renewal discussion
Keya was super helpful in ensuring that the initial call request was followed up and that her quote and contact details were duly sent to me promptly for consideration and validation - excellent customer service and assisted in the renewal of the facility

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Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







