Trackdays Limited Anmeldelser 

I spoke with Alison who was absolutely lovely from the start to finish of our conversation Alison has excellent customer skills and it was a real pleasure to book the experience with her thank you

THIS REALLY IS HOW AN EFFECTIVE HELPLINE SHOULD PERFORM.
CONGRATULATIONS AND THANKS.

Excellent customer service

I made the booking by phone. I was assisted by Alison. She was amazing. sorted through all the options and helped me out with some tricky questions i had. Looking forward to my Grandchidren having a fantastic day. Booked two GC on two experiences.

Good to speak to an efficient human rather than a chat-bot!

When i called to arrange the booking they were really friendly and helpful and were willing to answer any questions I had. Was nice to speak to a agent not a computer

Alison was absolutely brilliant in assisting me with booking a Supercar Driving Day for myself and my two sons. I have used Trackdays Limited a couple of times in the past and have always found them extremely helpful. Very much looking forward to the experience day in March.

I've been gifted a track days TVR experience voucher, track days no longer offer the experience and will not refund the voucher. Their suggestion is to pay them an extra £30 and book a different experience. They have taken payment for services but cannot fulfil their agreement. Buying a voucher from them was a mistake, it's a lot of money for a worthless print at home piece of paper.

A friend had bought me a trackdays experience. Turned up there in rain lots of cars going around track they go faster past my house with less congestion.

Despite considerable cost incurred by friend in purchasing this, it appears your not insured again collision another cost £39. Was told would be liable for £5000 cost in the event of an accident. Another rip off Britain company.

Asked if I had a driving licence when I reached for it stated OK I don't need to see it. Concerns me greatly that this is gross neglect under health and safety. Also race track regulations.
Before you buy a trackday think about the hidden costs. Including your health and safety. Who knows what licences the people in that track have. Suspended with no checks they are putting peoples lives at risk due to negligence.

I can feel a complaint to health and safety coming their way

As you can see from their reply your health and safeguarding doesn't matter. I have reported to HSE and also trading standards.

Absolutely wonderful customer service - so helpful and patient, really lovely ladies. We've yet to have the experience day but honestly are looking forward to it all the more having spoken to the lovely team there :-)

Beth was extremely pleasant and helpful and was able to answer my questions.

First class service. Had to change a date due to circumstances and the amazing can-do positive attitude from Alison to do everything in her power to change the dates was excellent. Breath of fresh air, and removed the stress of having to cancel the whole thing. Good service is hard to come by these days and Alison deserves all the credit for delivering that. Credit to the team and credit to the manager also. Thank you again!

Great service from Becky when I was redeeming a voucher for my son

I had to speak today to two people, this was no fault of the company, I was having a problem with payment, both ladies were extremely helpful and polite and professional, it was a pleasure dealing with them , I will definitely recommend the service you offer, hence the 5 stars

The customer care provided by Alison was outstanding.
She made such an effort to help me so that I booked the best possible experience for my nephew, nothing was a problem for her and she was extremely professional.

I had to cancel my original booking as id double booked another trip, Alison was amazing in helping me get this sorted out and managed to get my voucher sent back to for me to rebook another date. Amazing customer service and so friendly and helpful.

Beth was great - I had a few issues redeeming voucher codes, and within a couple minutes Beth had me sorted and my date provisionally booked in (just awaiting confirmation from the track provider), which took the stress away from my partners looming birthday. She was kind and patient enough to deal with a tired brain and was happy to explain why I was running into the issues I was.

Purchased a three car Junior Supercar Blast at Bovingdon Airfield for my 14 year old son. As part of the booking process they ask you to select the vehicles you want to drive on the day so I specified the Lamborghini Gallardo, Audi R8 and Ferrari 360 which was also confirmed on my booking confirmation. Showed up on the day and the venue (Drift Limits) said these cars are not automatically included and you had to pay an upgrade fee of £19 per vehicle. This is very cheeky and is not made clear when booking on Trackdays. They even said that they had spoken to Trackdays as they believe they are not advertising it correctly and not making it clear for customers. So don't believe it and if you can book directly through the actual experience provider which is Drift Limits! I would not use Trackdays again due to this poor experience.

Could not get web site to work. Alison was very helpful and gave good advice.

In the process of booking an experience I mistakenly input incorrect contact details.

Trackdays responded to my booking to inform me that the expereince was unfortunately fully booked.

Having not received confirmation of my booking I called the customer helpline a couple of days later to ask for support.

Alison was extremely helpful in supporting me to correct these details and to secure a booking for an alternative experience on the same day.

Thank You Very Much Alison for your support & guidance, I appreciate your customer service, am a very very happy customer!