Really lovely salon, spotlessly clean. I had the signature pedicure with Mariam who was so lovely, polite and friendly. Gorgeous, relaxing hour and my feet feel and look amazing. Would 100% recommend... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I still love the vibe and the ease of booking but the new gel polish is a disaster. Have had three instances of it peeling right off within two weeks of being applied. Whole nails left naked, underlyi... Vis mer
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Daria is the best! I absolutely love the time, care, and precision she puts into my nails. She pays incredible attention to every detail and always makes sure everything is perfect. Thank you Daria.
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Visited Townhouse Nail Salon in Birmingham today - excellent service, friendly staff. I had a manicure, BIAB application and a beautiful cats eye mirrored effect. The nail technician was fantastic- re... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Kontaktopplysninger
Storbritannia
- townhouse.co.uk
4,1
Bra
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 98 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Zaina did a fantastic job
Zaina did a fantastic job - my toes look great! Very polite and personable.
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Rachel. Thank you so much for your lovely review! We're delighted to hear that Zaina did a fantastic job and that you're so happy with your toes. We'll be sure to pass on your kind words to her – she'll be thrilled to hear them.
It's wonderful to know that her friendly and personable service made your visit even more enjoyable. We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Alis was amazing
Alis was amazing! Thank you so much!
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Beth. Thank you so much for your kind review! We're thrilled to hear that Alis was amazing and made your visit such a great experience. We'll be sure to share your lovely feedback with her – she'll be delighted to hear it.
Thank you for choosing Townhouse, and we look forward to welcoming you back again soon!
Love, Team T x
Mani Pedi
Zaina and Michaela were absolutely amazing. Perfect service!!
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Aisha. Thank you so much for your wonderful review! We're delighted to hear that Zaina and Michaela provided such amazing service and that everything was perfect. We'll be sure to pass on your kind words to both of them – they'll be thrilled to hear your feedback.
Thank you for choosing Townhouse, and we can't wait to welcome you back again soon.
Love, Team T x
Had a lovely relaxing pedicure with…
Had a lovely relaxing pedicure with Kitty. Nice chat and perfect nails - really pleased.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Thank you for your lovely review – we hope to see you in salon again soon. Love, Team T x
Gels barely last a week!
Booked a gel manicure for my holiday. The booking system is absolutely awful to a fault, ie it doesn’t actually work correctly. However, more disappointingly, the gel manicure that is sold as supposedly lasting 3 weeks barely lasted 1 week. By day 5 two nails had started lifting at the top. By day 7 three tips had lifted and looked utterly shite. I’m now on holiday with another week to go yet with nails that are looking awful and catching on everything. Could have saved myself a fortune and had much nicer looking nails with some simple press on nails, but which I’ll definitely be doing instead next time! Absolutely awful gels. The worst I’ve ever had.
Updated post response: you did indeed email me. However that was relating to the debacle called the booking system. This review is due to the poor quality of the gel manicure which barely lasted a week.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Thank you for taking the time to share your feedback. We're sorry to hear that your gel manicure did not perform as expected, particularly while you were away on holiday.
We did email you back regarding your concerns on the 9th June, While we're disappointed that your experience did not meet our usual standards, we appreciate the opportunity to address your concerns and hope to welcome you back in the future. Love, Team T x
Excellent pedicure from Natalie
Excellent pedicure from Natalie, amazing service and lovely staff
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Thank you for your lovely review – we hope to see you in salon again soon. Love, Team T x
Amy was wonderful.
Amy was wonderful.
Fantastic attention to detail.
My cuticles were a mess, and she cleared them up with zero pain!
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Thank you for your lovely review, we hope to see you in salon again soon. Love, Team T x
Amazing
Great experience from the moment I walked in, all the staff were so friendly and the actual nail process was an easy process. I had complete trust in my nail tech and completely reassured the whole time
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Thank you so much for your wonderful review! We're delighted to hear that you had such a great experience from the moment you walked through our doors. Creating a welcoming, friendly environment is so important to us, and it's fantastic to know that our team made you feel comfortable throughout your visit.
We're especially pleased that you felt complete trust in your nail technician and reassured throughout the service. Providing expert care and ensuring our clients feel confident and relaxed is exactly what we strive for.
We can't wait to welcome you back for another visit soon!
Love, Team T x
Terrible customer service
I booked this pedi ahead of my wedding. On arrival, Iryna failed to greet me by name or even look me in the eye, just instructed me to sit at the station then walked off. After 5 minutes she returned and started filing my nails. On seeing I have a bruise under one nail, she continued to file but advised she may not be able to do a pedicure. I insisted she check that before continuing; she sent a WhatsApp to someone who replied with a single thumbs down emoji, on which Iryna announced I could not continue without a doctors note, I would be charged anyway, and sent away. She would not even do a file and buff, without paint. Margaret Dabbs gave me a medi pedi on the same feet 10 days ago with no problem. She was rude and surly and I do not believe this is a valid reason to not at least file and buff.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Alex,
Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not meet your expectations, particularly ahead of such an important occasion.
At Townhouse, the health, safety and wellbeing of our clients is always our highest priority. If a nail technician suspects any damage, trauma, bruising, or underlying condition affecting the nail, our policy requires us to pause or decline treatment until we can be confident it is safe to proceed. This applies to all treatments, and is designed to protect our clients and ensure we adhere to professional health and safety standards.
We are sorry that this was not communicated in a way that felt empathetic or clear during your appointment. We understand how disappointing and frustrating this must have been, especially given the timing before your wedding.
We would welcome the opportunity to discuss your experience further and see how we can help resolve your concerns. Unfortunately, we have been unable to locate your details from your review. Please contact us at customercare@townhouse.co.uk and a member of our team will be happy to assist you.
Love, Team T x
Fabulous experience
Lovely salon, clean, modern. Friendly staff. Natalie did my express manicure and was amazing really easy to chat to and did an excellent job. Definitely come here again.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Dawn,
Thank you so much for your lovely review! We're delighted to hear that you enjoyed your visit and appreciated our clean, modern salon and friendly team. Natalie will be thrilled to know that she made your experience so enjoyable and that you were happy with your express manicure. We truly appreciate your kind words and look forward to welcoming you back again soon!
Love, Team T x
Love the salon and some technicians but…
Love the salon and some technicians but very bad customer service. It takes hours for them to respond, they change appointments without leaving any time for me to accept or decline the change. They don't compensate for the inconvenience.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi there. Thank you for taking the time to share your feedback with us, and we’re very sorry to hear about your experience.
We would really appreciate the opportunity to look into this further for you, however we’ve been unable to locate a booking or account under the name shown on your review.
Please could you contact us at customercare@townhouse.co.uk with your booking details so our team can investigate this directly and assist you further.
Love, Team T x
Jen took enormous trouble
Jen took enormous trouble. My nails have never look so good. Great advice re colour etc.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Louise. Thank you so much for your lovely review!
We're delighted to hear that Jen took such great care of you and helped you find the perfect colour. We'll be sure to pass on your kind words to her – she'll be thrilled to know how happy you are with your nails.
We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Natalie was amazing
Natalie was amazing! My toes are now holiday ready! Thank you 🤩
13. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Vanessa. Thank you for your wonderful review!
We're so pleased to hear Natalie helped get your toes holiday-ready! We'll be sure to share your lovely feedback with her.
Have an amazing holiday, and we look forward to welcoming you back to Townhouse soon!
Love, Team T x
Great pedicure by Courtney
Great pedicure by Courtney! Gave great advice on after care & was very friendly.
13. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Chloe. Thank you for your lovely review!
We're delighted to hear you enjoyed your pedicure with Courtney. It's wonderful to know she made you feel welcome and provided helpful aftercare advice to keep your feet looking their best.
We'll be sure to pass along your kind words, and we look forward to welcoming you back again soon!
Love, Team T x
Do not recommend overall
I’ve been here a few times already and even got a friend to come. It’s always hit or miss. The customer service specifically is appalling. They hardly speak to you or they’re too new (and therefore don’t have great customer service skills yet). I one time had a person who did not speak to me the whole time until I had to pay. The last straw for me was when I showed up for my 2pm appointment on June 12th. I waited there for 10 minutes. No one says hello, just says the name of the next person up. And I finally ask someone if my appointment is ready because it didn’t check me in on the kiosk. This person (Jess) tries to help but she’s didn’t understand what or how to start fixing the problem. She just kept playing with her iPad and showing me a cancelled notification on their end. Everyone else, including the manager Shannon, was helping a customer but until I said I wanted the manager’s name so I can contact Customer Care (because apparently that’s who you bring it up to - not the on-site manager which is so odd) then she comes over. She proceeds to ask if I paid online and I said I wasn’t sure, I don’t think so. So she says ok well sometimes they confirm it if you don’t pay so that means it wasn’t confirmed?! I received 3 email confirmations so how is that even an explanation?! She then proceeds to tell me that Jess had a client who was late for appointment now because I was asking for help and she was trying to help. I genuinely couldn’t believe how they handled that. I explained I paid for parking, I took time out of my day to come to this appointment and for the reason to be that it was cancelled because I didn’t pay online was ridiculous and all they did was apologize and told me to contact customer care. Shannon did say she would contact customer care but honestly the whole vibe from her was very dismissive. I do not ever plan on coming back to this location and would advise you to find a proper nail technician.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Nicola. Thank you for your review and feedback. We're truly sorry to hear about your experience and inconvenience this caused you.
We completely appreciate how disappointing it must have been to arrive for your appointment that was cancelled. We also understand how upsetting it would have felt to spend time seeking assistance and leave feeling unheard and unsupported.
At Townhouse, we strive to provide every guest with a warm welcome and exceptional service from the moment they arrive, so we're very sorry that this wasn't reflected in your experience. Your comments regarding both the communication and support you received in salon have been taken seriously and shared with the relevant management team.
We're pleased that our Customer Care team has since been able to connect with you and work towards a resolution, but we'd still like to sincerely apologise for the experience that led to your review.
Thank you again for bringing this to our attention. We genuinely value your feedback and the opportunity it gives us to improve.
Love, Team T x
Such a nice pedicure with Ellie!
I had a pedicure with Ellie and it was so nice! Would deffo recommend x
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Olivia. Thank you so much for your recommendation!
We're thrilled to hear you had such a lovely pedicure with Ellie. We'll be sure to share your kind feedback with her — she'll be delighted to hear it!
We can't wait to welcome you back to Townhouse again soon!
Love, Team T x
Great treatment
Great treatment. Friendly therapist.
Beautiful environment.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Natalie. Thank you for your lovely review!
We're so pleased to hear you enjoyed your treatment and felt well looked after by your therapist. It's also wonderful to know you appreciated the salon environment — creating a welcoming and relaxing experience is so important to us.
We hope to welcome you back to Townhouse again soon!
Love, Team T x
Had a wonderful experience at…
Had a wonderful experience at Townhouse, my nail technician was Nasana, she was so lovely and did a beautiful job of my nails. I would highly recommend.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Hermione. Thank you so much for your kind review!
We're delighted to hear you had such a wonderful experience with Nasana. We'll be sure to pass along your lovely feedback to her — she'll be thrilled to know how happy you are with your nails.
Thank you for your recommendation, and we look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Townhouse Nail Salon Birmingham
Visited Townhouse Nail Salon in Birmingham today - excellent service, friendly staff. I had a manicure, BIAB application and a beautiful cats eye mirrored effect. The nail technician was fantastic- really took the time to listen to what I wanted and delivered a great result. Great experience, skilled staff - beats the high street salon by a golden mile. Highly recommended
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Thank you for such a wonderful review!
We're delighted to hear you had such a great experience at our Birmingham salon. It’s fantastic to know that your Nail Artist took the time to listen to exactly what you wanted and created a beautiful cat eye mirrored effect that you loved.
We’re especially pleased that our team's friendly service and attention to detail stood out, and your comment about us "beating the high street salon by a golden mile" truly means a lot to us.
Thank you for your recommendation, and we can't wait to welcome you back for your next nail appointment!
Love, Team T x
Mariam was pleasant and lovely
Mariam was pleasant and lovely.
Very professional
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Shameem. Thank you for taking the time to leave a review!
It's wonderful to hear that Mariam made such a positive impression. We're so pleased you found her both lovely and professional throughout your visit.
We'll make sure your feedback is shared with her, and we hope to welcome you back for another great experience soon.
Love, Team T x
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