Ari was honestly brilliant, the treatment I received today was a luxury manicure and pedicure with both gel. Ari is very formal through out the whole process, offered a truly amazing service. A... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I still love the vibe and the ease of booking but the new gel polish is a disaster. Have had three instances of it peeling right off within two weeks of being applied. Whole nails left naked, underlyi... Vis mer
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Townhouse have become my trusted go-to for a high quality polish pedicure that lasts. My recent experience with Zaina at Townhouse Jubilee Place was fantastic - she was really attentive, the pedicure... Vis mer
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Really lovely salon, spotlessly clean. I had the signature pedicure with Mariam who was so lovely, polite and friendly. Gorgeous, relaxing hour and my feet feel and look amazing. Would 100% recommend... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Kontaktopplysninger
Storbritannia
- townhouse.co.uk
4,1
Bra
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 97 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The service was excellent with very…
The service was excellent with very friendly and helpful staff. They have a great range of colours and the salons are well designed and comfortable. My toes are officially ready for summer.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Jennifer. Thank you so much for your lovely feedback!
We’re delighted to hear you had an excellent experience with our team and enjoyed the salon environment and colour selection. It’s wonderful to know you’re summer-ready. We look forward to welcoming you back to Townhouse again soon.
Love, Team T x
Amazing service!
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Carlotta. Thank you so much for your kind feedback, we really appreciate it!
We’re delighted to hear you had a positive and efficient experience with us, and we look forward to welcoming you back to Townhouse again soon.
Love, Team T x
Svar fra Townhouse
Hi Helen. Thank you so much for your kind feedback, we really appreciate it!
We’re delighted to hear you had a positive and efficient experience with us, and we look forward to welcoming you back to Townhouse again soon.
Love, Team T x
Super service and very efficient!
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Samantha. Thank you so much for your kind feedback, we really appreciate it!
We’re delighted to hear you had a positive and efficient experience with us, and we look forward to welcoming you back to Townhouse again soon.
Love, Team T x
I recently visited this salon in…wimbledon
I recently visited this salon in Wimbledon for a townhouse manicure, and to say I am disappointed would be an understatement. I walked out looking like I hadn’t even received a treatment at all.
The results are incredibly poor. My hands and nails look completely untouched and messy as if no professional care or effort was put into them. A professional manicure should leave your hands looking clean, polished, and well groomed, but this was far from it. It looks like a rushed, amateur job done at home, not a service from a premium salon.
For the price they charge and the location, the quality is unacceptable. I basically paid for nothing. I will definitely not be returning and highly recommend looking elsewhere if you actually want your nails to look done.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi there. Thank you for taking the time to share your feedback with us, and we’re very sorry to hear about your experience at our Wimbledon salon.
We’re disappointed to learn that your manicure did not meet expectations and that you felt the result did not reflect the standard of service we aim to provide.
We would really appreciate the opportunity to look into this further for you, however we’ve been unable to locate a booking or account under the name shown on your review.
Please could you contact us at customercare@townhouse.co.uk with your booking details so our team can investigate this directly and assist you further.
Love, Team T x
First time but I’ll be back!
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi, thank you for taking the time to share your experience with Townhouse, we appreciate it! We look forward to welcoming you back to our Salons. Love, Team T x
Nails fell off & poor customer service
I got gel nail extensions with bespoke nail art last Friday - a Birthday present. They said they were unable to do the design I liked or anything similar... I found a different design for them to paint which they did a fairly mediocre job of doing.
However, the real problems came once I left the appointment. Within 4 hours the gel nails started to fall off, all of them had fallen off by Sunday. Additionally my fingers were painful and swollen from the manicure.
I contacted the Whatsapp number on Friday but got no response. I emailed them and they have offered to fix the failed nails, but my fingers were too painful to go back, and it would have been pointless anyway as the rest fell off so soon after. Then they offered me store credit. I explained that I don't want store credit because they clearly can't be trusted not to hurt me or to do a decent job. But apparently it's totally impossible to get a cash refund. I was told I could use the credit to buy their gift cards or products - but why would I want to gift this useless service to anyone? And why would I need over £100 worth of nail-polish?
I'm really disappointed not only with the service provided but with the failure to resolve the issue in a satisfactory manner!
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
We’re very sorry to hear about your experience and disappointed to learn that your appointment did not meet expectations, particularly regarding the application, durability, and discomfort you experienced afterwards.
This is certainly not the standard of service we aim to provide, and we completely understand your frustration regarding both the treatment itself and the outcome that followed.
Our Customer Care team has attempted to contact you directly, however we have been unable to locate your details. Please do reach out to us at customercare@townhouse.co.uk, as we would appreciate the opportunity to learn more about your visit and work towards a resolution.
Love,
Team T x
Booking and cancellation process is…rubbish
Booking and cancellation process is rubbish
I have tried to cancel appointment for over two hours on line as there is no phone number to contact them. I will now have to go to salon to cancel appointment or I will be charged. I will have to go to a different salon which is more customer friendly!!
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
We’re very sorry to hear about your frustration with the booking and cancellation process. Our Customer Care team has attempted to contact you directly, however we have been unable to locate your details.
Please do reach out to us at customercare@townhouse.co.uk, as we would appreciate the opportunity to learn more about your visit and work towards a resolution. For any live enquiries or immediate assistance, we also recommend contacting us via our live chat support team.
Love,
Team T x
Got my manicure done by Courtney and…
Got my manicure done by Courtney and Pedicure by Nadia. Both were lovely, super friendly and did an amazing job. I’ll definitely be back and will be booking with them again.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Went to townhouse in Canary Wharf
Went to townhouse in Canary Wharf, my appointment started 15 minutes late and then the whole thing felt a bit tense and rushed. She attacked my cuticles with her clippers to the point it hurt, and filed my nails so shirt they’re like little stubs now. Definitely not the luxury/premium service they advertise or charge for. Wouldn’t recommend.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
We’re very sorry to hear about your experience at our Canary Wharf salon and disappointed to learn that your appointment did not meet the standards of service and care that we aim to provide. We understand how frustrating it must have been to experience delays and to leave feeling unhappy with both the treatment and overall experience.
Please accept our apologies for any discomfort caused during your manicure and for the final result not meeting your expectations. This is certainly not the level of service we strive to deliver to our clients.
Our Customer Care team has attempted to contact you directly, however we have been unable to locate your details. Please do reach out to us at customercare@townhouse.co.uk, as we would appreciate the opportunity to learn more about your visit and work towards a resolution.
Love,
Team T x
Signature Manucure
Had a lovely Signature Manicure done by Kitty! Great service, super friendly and love my nails!
Thank you - I’ll be booking again!
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Amazingly meticulous
Kataryna was amazingly meticulous with my polish manicure and the hand massage was fantastic! I’d definitely recommend her and Townhouse Meadowhall.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Lina was amazing!
Lina was amazing!!
She did an excellent job on my manicure, suggested colours and gave me the best set I’ve had in a very long time!
She went as far as staying longer after her shift to make sure I get the manicure I wanted because it was my birthday!
Cannot recommend her enough and will come back to see her and the rest of the lovely team very soon!
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Smiling welcome and acknowledgement
Smiling welcome and acknowledgement. Interactive sessions not just being done to, asking how things feel and look. I even had the colour of my polish demonstrated on one of the staff to show me what the colour would look like which helped me decide on the colour polish I wanted. I received a friendly and professional service overall. Can't wait for next time 💅👍🏼
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
My Luxury Mani/Pedi today with Kitty…
My Luxury Mani/Pedi today with Kitty was just gorgeous, my feet and hands feel so soft and nails look beautiful. Fantastic service and attention to detail, beautiful setting and super lovely team. Thank you 🤍
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Alannah was fabulous
Alannah was fabulous. She was super careful and great attention to detail. Loved the service. 10/10 would recommend this place.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Very good pedicure
Very good pedicure, Elsie was very attendant and provided an excellent service. However, for just one appointment I have received a total of 9 emails which is ridiculous.
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
The best mani in Cheshire!
Quite simply, Daria is a perfectionist. The best manicurist I have ever had the pleasure of meeting and lovely to talk to throughout the appointment. Thank you Daria for your 11/10 French manicures and kindness! See you soon.
10. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Hayley was lovely and gave me the most…
Hayley was lovely and gave me the most gorgeous manicure!
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hey there, thank you so much for your lovely words about Townhouse, we really do appreciate you. Hopefully, we will see you again soon! Love, Team T x
Don’t go to Townhouse in Putney
Visited Townhouse in Putney after receiving a gift card from my son. Booked a £56 pedicure which is advertised as 55 mins long. It was 45 mins tops and felt rushed. The water is just water. No spa bubbles or anything to make it special. Quick cuticle removal and hard skin removal and then the gel polish. A quick moisturise and finished.
It did not feel luxurious or expensive. I have had multiple pedicure from shops not advertising them selves as high end brands that have been far better and cheaper.
I do not recommend Townhouse and I would not go back.
There is no customer service/ people you can speak to if you have a complaint. So you pay for something and if you are not happy with the service you receive….tough!!!!
Awful experience
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Caroline, thank you for your review and feedback.
We’re sorry to hear your experience at our Putney salon did not meet expectations. At Townhouse, we offer different levels of pedicures — Express, Signature, and Luxury — to suit varying preferences, with each designed to provide a different level of detail and indulgence.
We have already reached out to you directly via email so we can look into this further for you. If you ever need to contact us in future, our team is available via live chat on our website, WhatsApp, or email, all of which can be found on the ‘Contact Us’ page and in your booking confirmation email.
Love, Team T x
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