I have been visiting Townhouse every 3 weeks or so for around 3 years and had been pleased with my manicure. However they have introduced their own range of gel polishes and frankly the quality is dr... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I thought they had Gel Bottle inc nail polishes and that was why i booked through them, because i love their colours. I was shown their own production of gel nail polishes which are a bit translucent... Vis mer
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Smiling welcome and acknowledgement. Interactive sessions not just being done to, asking how things feel and look. I even had the colour of my polish demonstrated on one of the staff to show me what t... Vis mer
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Rose and Stef were amazing, I came in for my wedding manicure and pedicure and they made sure I was so happy with everything and gave me advice on colours. I’m so happy with the result!
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Informasjon om virksomheten
Skrevet av virksomheten
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Kontaktopplysninger
Storbritannia
- townhouse.co.uk
4,1
Bra
2k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Seren was super lovely and efficient
Seren was super lovely and efficient, I’m so happy with my nails!!
10. juni 2026
Anmeldelse skrevet uten oppfordring
Quality of Gel Polishes
I have been visiting Townhouse every 3 weeks or so for around 3 years and had been pleased with my manicure. However they have introduced their own range of gel polishes and frankly the quality is dreadful quite apart from the fact that the choice of colours is very very limited. The worst of it is I have had my nails peel off for the third time and this has only happened with their own range of polishes. At over £50 a time I am now going to have to find somewhere else to have my nails done.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Natalie was amazing
Natalie was amazing. Lovely experience will be coming back
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Sophie. Thank you so much for your lovely review!
We're delighted to hear that Natalie took such great care of your nails. We'll be sure to pass on your kind words to her, she'll be thrilled to hear them.
We look forward to welcoming you back to Townhouse soon!
Love, Team T x
Don't waste your money.
If i could give a 0 then I would.
My polish only lasted a day, so be warned, they believe that that is ok and my fault really.
I booked luxury performance manicure - UV Top Coat for extended wear, gel-like shine, faster drying and long-lasting wear (up to 10 days) £52 - but apparently there is no guarantee on this. So basically up to 10 days means 1 day only also - I feel mislead, lied to and then fobbed off.
DON'T WASTE YOUR MONEY.
They did offered me a refund ( good will gesture apparently) in a way of credit to have another treatment - I made it very clear to them that if they can't deliver what they advertise/promise, then I have no desire to ever return to their salon (any of them) - and that's my problem, not theirs in their eyes.
Shocking communication, terrible customer service . BE WARNED
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Martina. Thank you for taking the time to share your feedback with us, and we’re very sorry to hear about your experience at our salon.
We’re disappointed to learn that your manicure did not meet expectations and that you felt the result did not reflect the standard of service we aim to provide.
We can see that our Customer Care team have reached out to you to resolve this matter.
Love, Team T x
Leonie was great and did a fantastic…
Leonie was great and did a fantastic job with my damaged, outgrown nails! Super friendly and accommodating. Highly recommend :)
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Jess. Thank you so much for your lovely review!
We're delighted to hear that Leonie took such great care of your nails and helped transform them.. We'll be sure to pass on your kind words to her, she'll be thrilled to hear them.
Thank you for your recommendation, and we look forward to welcoming you back to Townhouse soon!
Love, Team T x
I loved my nails
I loved my nails! Dyashti in Glouscester Road was super lovely and the service was fantastic. I will be coming back very soon!
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Luisa. Thank you so much for your lovely review!
We're thrilled to hear that you loved your nails and had such a fantastic experience with Dyashti. We'll be sure to share your kind words with her, she'll be delighted to hear them.
Thank you for your support, and we can't wait to welcome you back again very soon!
Love, Team T x
The nail technicians Isha and Dahmina…
The nail technicians Isha and Tahmina were very attentive and did a fantastic job.
Tahmina was espically good at giving nail care advice and assisting with choosing the right colour for me
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Sharlene. Thank you so much for your wonderful review!
We're delighted to hear that Isha and Tahmina provided such attentive service and did a fantastic job. It's especially lovely to know that Tahmina's nail care advice and help with choosing the perfect colour made your experience even more enjoyable.
We'll be sure to share your kind words with both Isha and Tahmina — they'll be thrilled to hear them.
We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Svar fra Townhouse
Hi Emma. Thank you for your review!
We're delighted to hear that you had a great experience with us. Your feedback means a lot to the team, and we're so pleased we could make your visit an enjoyable one.
We look forward to welcoming you back to Townhouse again soon!
Love, Team T x
Rose and Stef were amazing
Rose and Stef were amazing, I came in for my wedding manicure and pedicure and they made sure I was so happy with everything and gave me advice on colours. I’m so happy with the result!
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Lola. Thank you so much for your lovely review!
We’re delighted to hear you had a lovely experience. We look forward to welcoming you back again soon!
Love, Team T x
I thought they had Gel Bottle inc nail…
I thought they had Gel Bottle inc nail polishes and that was why i booked through them, because i love their colours. I was shown their own production of gel nail polishes which are a bit translucent and not as vibrant as gel bottle. I don't think they should have changed their color selection, the colours were limited as well. the price was also too much, i booked express with gel removal which costs £47. for £50 in most places they do a russian manicure including gel removal while using gel bottle colors. the practitioner seemed good, although since i didn't have manicure done i can't be totally sure about that either yet. i would choose russian manicures over this next time.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Chidem,
Thank you for your feedback. We're sorry to hear the experience didn't meet your expectations.
We recently transitioned to our own Townhouse professional gel range across all salons. Our products have been developed to deliver long-lasting results and support nail health, though we appreciate that colour preferences are personal and that our current selection may not have matched what you were looking for.
We're pleased to hear your nail artist made a positive impression, and we'll be sure to share your feedback regarding colour choice and value with our team as we continue to evolve our product range.
Thank you again for taking the time to share your thoughts.
Love, Team T x
Poppy and daman were fantastic today
Poppy and daman were fantastic today. I felt very pampered!
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Harriet. Thank you so much for your lovely review!
We’re delighted to hear you were happy with both Poppy and Daman’s work and that they made your experience such a friendly one. We’ll be sure to pass your kind feedback onto them both — they’ll be so pleased to hear it. We look forward to welcoming you back again soon!
Love, Team T x
Amazing experience!!
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Margarida. Thank you so much for your lovely review!
We’re delighted to hear you had a lovely experience. We look forward to welcoming you back again soon!
Love, Team T x
A lovely experience as always
A lovely experience as always
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Sue. Thank you so much for your lovely review!
We’re delighted to hear you had a lovely experience. We look forward to welcoming you back again soon!
Love, Team T x
Satisfied customer
Very happy with Banny and Kaelie’s work - very friendly too!
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Sam. Thank you so much for your lovely review!
We’re delighted to hear you were happy with both Banny and Kaelie’s work and that they made your experience such a friendly one. We’ll be sure to pass your kind feedback onto them both — they’ll be so pleased to hear it. We look forward to welcoming you back again soon!
Love, Team T x
Aloof,rude staff
I previously went to your Covent Garden branch and had a great experience. Today i went to Northcote Road and it was very disappointing. The staff were aloof to the point of rudeness -i was there for an hour and not one member of staff even so much as smiled. The manicure and pedicure were ok (nothing special) -I had to tell the manicurist not to stab at my cuticles to the point of pain. They were basically unfriendly. Please don't reply saying you are unable to locate my booking details (as seems to be your standard response )-I booked online,checked in and paid so you have all of my details
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Dawn. Thank you for taking the time to share your feedback.
We’re very sorry to hear that your recent visit to our Northcote Road salon did not reflect the positive experience you previously had at our Covent Garden salon.
We sincerely apologise that the service felt unfriendly and that aspects of your manicure and pedicure were uncomfortable during your appointment. This is certainly not the level of customer care we aim to provide, and we completely understand your disappointment.
We have now been able to locate your booking details and have reached out to you directly via email so we can look into this further with the salon management team and assist you further.
Love, Team T x
The service was excellent with very…
The service was excellent with very friendly and helpful staff. They have a great range of colours and the salons are well designed and comfortable. My toes are officially ready for summer.
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Jennifer. Thank you so much for your lovely feedback!
We’re delighted to hear you had an excellent experience with our team and enjoyed the salon environment and colour selection. It’s wonderful to know you’re summer-ready. We look forward to welcoming you back to Townhouse again soon.
Love, Team T x
Amazing service!
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Carlotta. Thank you so much for your kind feedback, we really appreciate it!
We’re delighted to hear you had a positive and efficient experience with us, and we look forward to welcoming you back to Townhouse again soon.
Love, Team T x
Svar fra Townhouse
Hi Helen. Thank you so much for your kind feedback, we really appreciate it!
We’re delighted to hear you had a positive and efficient experience with us, and we look forward to welcoming you back to Townhouse again soon.
Love, Team T x
Super service and very efficient!
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi Samantha. Thank you so much for your kind feedback, we really appreciate it!
We’re delighted to hear you had a positive and efficient experience with us, and we look forward to welcoming you back to Townhouse again soon.
Love, Team T x
I recently visited this salon in…wimbledon
I recently visited this salon in Wimbledon for a townhouse manicure, and to say I am disappointed would be an understatement. I walked out looking like I hadn’t even received a treatment at all.
The results are incredibly poor. My hands and nails look completely untouched and messy as if no professional care or effort was put into them. A professional manicure should leave your hands looking clean, polished, and well groomed, but this was far from it. It looks like a rushed, amateur job done at home, not a service from a premium salon.
For the price they charge and the location, the quality is unacceptable. I basically paid for nothing. I will definitely not be returning and highly recommend looking elsewhere if you actually want your nails to look done.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Townhouse
Hi there. Thank you for taking the time to share your feedback with us, and we’re very sorry to hear about your experience at our Wimbledon salon.
We’re disappointed to learn that your manicure did not meet expectations and that you felt the result did not reflect the standard of service we aim to provide.
We would really appreciate the opportunity to look into this further for you, however we’ve been unable to locate a booking or account under the name shown on your review.
Please could you contact us at customercare@townhouse.co.uk with your booking details so our team can investigate this directly and assist you further.
Love, Team T x
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