Tottenham Hotspur Anmeldelser 

I had a terrible experience with ticketing. I had purchased two tickets under my CRN but could not be assigned 2. They communicated that a One Hotspur membership had to be purchased to receive the ticket despite having already purchased the ticket. I asked for a refund and received no communication on it. We finally bought another CRN because we thought the club was ignoring us. We emailed back with the new CRN and they tell us that the ticket has been refunded (despite never communicating it) and that we can buy another one. No tickets were available next in the same section. Moody and childish responses, as well. Poor representatives of the club.

We won’t be renewing our memberships or purchasing yearly family kits anymore.

Disappointing start to our travelling there for the game.

Club have put in a new ticket sharing scheme which doesn’t work. Called the ticket office who promised to resolve in today so a friend could use a ticket which wouldn’t be used due to sickness. However, nothing has happened so ticket will go to waste.

Tottenham staff tried to block my previous review (which is available to read below this one) of them from ever being posted on Trustpilot. It seems they have claimed the profile to try and get reviews blocked or removed rather than to give polite, helpful replies to them. My review was honest, detailed, truthful, factual, heartfelt and necessary, yet the reason they gave Trustpilot for flagging my review was "defamation" which is a blatant lie! In fact, it is Tottenham who sent an extremely defamatory, lying and slanderous email from Sainsburys about me to my employers, damaging my reputation in the eyes of my employers and causing me to lose much work and pay. As a result of them flagging my review I then suffered more stress and had to spend time constructing a defence against their "defamation" accusation.

I had many points to make in my favour: UK Solicitor Harry Kinmonth of RPC, a media law firm, said in a Financial Times article: “IN DEFAMATION LAW, HONEST OPINION IS A DEFENCE AGAINST ANY CLAIM. So you are able to express any opinions you want, as long as they are honestly held and based on some sort of fact or experience". But with me it wasn't just "opinion", it was the TRUTH and in fact, TRUTH IS A COMPLETE DEFENCE AGAINST DEFAMATION CLAIMS!

All I did was honestly state the facts and tell my story. I didn't name any individuals so how could I cause "serious harm to someone's reputation. Defamation applies to individuals, not corporations. My defence was successful as Trustpilot told me I hadn't breached ANY of the guidelines! Of course, the Tottenham staff knew it wasn't defamation. They just had a look at the guidelines and looked for one they could use against me but they failed.

But guess what? That wasn't enough for these nameless, faceless but hostile Tottenham staff, because when I edited my review simply to add that Tottenham had tried to block my review, on the next day, 24th December 2024, I got yet another email from Trustpilot saying that Tottenham thinks my review belongs on another business's page. They tried again to get my review removed from their page! One wonders what they will try for this review.

Update: Indeed on the 29th December 2025 I yet again got an email from Trustpilot stating Tottenham had flagged my review for "harmful or illegal content", but less than 2 hours later Trustpilot decided there was nothing wrong I wrote!

I want to make it clear I am a black man that they, part of the English Premier League, are doing this to! They think they should be able to pass on many harmful ACTUAL LIES about me to my work and get me fired from working at the stadium without any chance to defend myself or knowing the case against me, then keep my mouth shut about it and not be able to give my side and expose their appalling behaviour! According to them I shouldn't able to expose the lies they peddled about me. They tried to SILENCE ME!

They also emailed the Carlisle Head of Operations, CT, who then got a Human Resources woman, MM, to send me a nasty, threatening letter accusing me of "defamation". CT had previously said he would call me to "go through it all" with me and get my side but never, ever called, even though I waited at home all day on the day he told me he would call, and he ignored several emails and even a legal Subject Access Request. He never told me about the lying, defamatory Sainsburys email he was sent by Tottenham, to give me a chance to refute it. MM was part of the HR team that treated my letter to the CEO, which I wrote when CT refused to reply, with contempt, sweeping it under the carpet. MM didn't say a thing about all the lies I complained about. Instead she made a point of saying that I referred to my "ethnicity". About my review she told me "If it happens again, there will be disciplinary action." And yet I wasn't even working for them when I wrote the review because the Zero Hours Contract I signed said I only worked for them during the hours I signed in and out at the venues.

The Tottenham staff tried to intimidate me by trying to first block my review from being posted, then trying to get it moved and getting my work Carlisle Support Services to threaten me, but I'd already decided to stop working for them due to the appalling, demoralising, abusive treatment I've received from them, the dishonesty and lack of support.

I've found the appalling and abusive treatment I've received from Tottenham, Sainsburys and Carlisle to be par for the course in England as you will see if you read most of my other reviews.

I'm still going to write the Tottenham owner about his appalling, abusive, bullying staff!

Website to buy tickets is useless the app is poor all this site wants to do is sell stuff in the shop CRAP

i always like attending the events in Tot Hotspur - it is quite well connected to where I stay. but recently the ticketing system acts up and it is difficult to book. still my favourite stadium in London!

We visited today as part of my grandsons birthday celebrations. The staff were all lovely. From the entrance to the shirt printing, they were all very helpful. Especially Ebbrew, sorry for the spelling, she gave a little extra bit of care. COYS

On Visiting from Canada Ontario was at last night’s Champions League game 4-0. Great performance and Atmosphere. Was able to connect to the stadium Wi Fi with ease.Beer was cheap and cold compared to the prices for Ice Hockey and Basketball. The sausage rolls were disappointing too hard and chewy although the meat filling was tasty. Thanks to all the staff was a amazing experience will be back😄

Have been waiting for my sons shirt that i already paid for more than 80 days now. I been in contact with them and they are saying that "they are carry out an investigation" but that does not help because we dont have a shirt and i am pretty sure someone stole it under transport.

I got an email from a manager that got my money back and a apology

Website for ticket purchasing is very frustrating to use, as is getting tickets onto your phone. Not very user friendly!

what shit you sell to eat ? this fu... hotdog is the most worst stadium food that i ever had 🖕🏻

Ordered a shirt online and paid for express delivery. Due to their poor system, the wrong address was inputted on system. 3 weeks later still waiting for some sort of courtesey call or advice on when I'll receive shirt. It was sent back on the 4th September. Not only that, staff on the phone were rude.

An amazing day spent at Europes best football stadium. Staff extremely friendly, knowledgeable and helpful. The skywalk dare was incredible, even though I backed out just as I got to the cockeral, my wife had a thoroughly wonderful time.
The amount of things to do and places to see is totally day consuming. A great family day out.
Well done and thanks to all staff.

It's so hard to find where on the website I can buy tickets. I'm a member & I give up & get tickets for a local club instead.

Tickets purchased for a concert, not advertised that the stage view would be obstructed and there would not be any clearly visible screens. no way to contact them through the website.

Me and my sister went to see StrayKids at the concert, and the concert itself was incredible!
However most of the staff there were not. They were rude and obnoxious, they did not care about us at all. I asked for some water from a supervisor as I was feeling lightheaded and he said I had to wait 5 minutes can you imagine if I fainted. But that was not the worst interaction we had. We then needed to come through the accessible entrance as my sister has an invisible disability and the people getting us In were so so lovely I couldn't praise them enough. However once we arrived out of the lift we needed to get a wristband to be let onto our seats which other people need to provide for us and my sister needed the accesible toilets. So we went to ask for them both and we got the most disgustingly rude man. He was complaining about how we hadnt got our wristbands even after already explaining we needed to go through the accessible entrance. Then he asked to see our tickets again and when we were trying to explain he huffed and puffed and began to walk off as my sister was trying to get the tickets up. We then explained how we needed to get into the toilets which he did not explain to us that we did not need a key to get in and that there was a huge que even for the accessible toilets. lets just say here he did not care one bit. That's not all! once I realised he was not listening to my sister I decided he isn't going to listen if I do not shout. So i did with loads of people watching. I explained once again " we have not got our wristbands because she has an invisible disability! We have no key for the toilets because she forgot it!" He went silent. Then another security man showed up! Thank goodness for him otherwise we would have got no where. The original man WALKED OFF! I am absolutely appalled at most of the security there. Can I also just add we are BOTH YOUNG ADULTS. They were grown ass men!
So Tottenham PLEASE sort your staff out! GET new staff there are plenty of better people out there needing jobs. Stop sticking with there rude obnoxious people!

Thankyou Stay Kids for an amazing time even after all of that!

I was asking for parking directions towards Sainsbury’s as my time limit was running out and one of the steward team members decided it would be a good idea to touch my mrs (fiancé) while I ask the other guy for directions on the arm even though she hadn’t said a word or had no part to play in the conversation, she felt really uncomfortable as I know how she is gave me a look of disgust and walked behind me and held my arm as she was genuinely afraid and confused on why he stroked her arm, this is considered a sexual assault and happened on the night of a stray kids concert which is full of minors, god forbid he had randomly done that to a minor the situation would be 10x worse but it already worse given his actions already, his bib number was 0550 was a dark skinned male and had a cap on at the time, people please beware of these creeps and weirdos at Tottenham Hotspur’s stadium, I would reccomend avoiding this stadium unless you want weirdos that think they have some sort of power to touch you or sexually assault you. I spoke to one of the supervisors about this already and he suggested we wait for a team which could have taken ages and we just wanted to watch the rest of the concert in peace which means we would now miss the rest of it.
Disgusting stewarding team and choice of stewards in Tottenham Hotspurs. Should be ashamed and rethink their decision making.

The show I attend absolutely excellent Mary and 50, however the evening ruined by rude supervisor in purple called Massoud.
We all made a complaint about the free water tasting bad. It clearly had been left to stand for sometime and developed a cholrine taste. Not his fault but it was his attitude and response to the issue of the smell starting to affect everyone. Yellow staff and even another supervisor agreed he handled it badly. He should of been courteous. Instead he said and I quote Stay quiet no one needs ro listen to you shut up I'm walking away.
Tottenham This is a great venue but you honestly do not need staff like this. CONDESCENDING AND RUDE THIS COULD OF EASILY SPOILT OUR NIGHT FURTHER MORE THE WATER INCIDENT COULD OF POTENTIALLY HARMED SOMEONE.
HIs attitude clearly is not of someone who is supposed to have some leadership
You deserve 5 stars thank Massoud for this
Thankyou to others who promptly got all the water moved with its chlorine taste and bleach smell. ORANGE AND YELLOW STAFF COULDN'T PRAISE THEM ENOUGH.
This needs looking into thank you
Respectfully the show was excellent but this could of gone so wrong POTENTIALLY someone being very sick if I and others hadn't reported it

Could I give 0 stars I would have!!!
I bought a t-shirt for my partner for our anniversary this Sunday and I ordered express delivery because its overseas!.
I got an order confirmation but that's it! I've tried to write in the chat and sending several emails, I've tried to call but the numbers is out of order!! You can't contact them in any ways when you order from overseas! Where the hell is my order, according to their delivery description it should have arrived today but I haven't got anything!!!
Never ever again and my advice to others, DON'T BUY ANYTHING FROM THEM!!!

I’m honestly shocked at how badly Tottenham Hotspur has handled what should’ve been a simple complaint.

I attended the Eubank Jr vs Benn fight on 26th April 2025, travelled over 3 hours from Birmingham, only to arrive and find that my allocated seat was completely unusable. I wasn’t the only one — around 30 other people were also affected by blocked or inaccessible seating in the same section.

We were told to wait “30 minutes,” then another hour, and by the time 1.5 hours had passed, we were finally offered replacement seats that were significantly worse, with a poor view. After all the hassle and frustration, I ended up leaving the event early — having missed most of the fight. It was a complete disaster and a huge waste of time and money.

What’s even worse is how poorly this has been handled since. I spent two full weeks being passed around by Ticketmaster, only to be told to raise the issue with Tottenham Hotspur directly. I complied, sent multiple emails, and was initially contacted by someone named Amandeep, who asked for my booking confirmation. I sent it immediately — and was then completely ignored.

It’s now been over a month since the event, and nine days since my last email, and I have had ZERO response. No update. No apology. No refund. No accountability. I’ve chased this so many times that I’ve lost count. The complete lack of communication and care shown to paying customers is outrageous.

This isn’t just about bad customer service — it’s about being treated like you don’t matter after something clearly went wrong on a large scale. Tottenham Hotspur are more than happy to take your money, but when things go wrong, they vanish.

I wouldn’t trust them to handle any major event again. If you’re considering attending something at this venue, think twice — because if anything goes wrong, you’ll be on your own.

I was incredibly excited to attend Beyoncé’s concert at the Tottenham Hotspur Stadium — an experience I had been looking forward to for months. However, the start of the evening was overshadowed by a frustrating and frankly ridiculous situation at the entrance.

Upon arriving, we were told that umbrellas were not allowed inside the stadium. This alone was baffling. We live in London, a city where carrying an umbrella is second nature — it rains here all the time. Telling concertgoers they can’t bring an umbrella is both impractical and inconsiderate, especially when this information was not included in the ticket email or any of the pre-event communications.

My friend, who refused to throw his umbrella in the bin (as many others were forced to do), was told to use the bag drop — which they tried to charge £20 for! That’s outrageous. Eventually, they accepted £10, but it still felt like an opportunistic money grab. Honestly, if it were me, I wouldn't have paid even £2 on principle.

To make things worse, the next morning I checked the official stadium website and found that umbrellas ARE permitted, as long as they are under 1 metre and kept folded inside the stadium. My umbrella clearly met those requirements. So what happened? Was it the stadium staff? The event organisers? Honestly, I don’t care — someone got it very wrong and ruined the start of what should have been a special evening.

I’ve been to countless concerts and have never encountered this kind of issue with an umbrella. It left a bad taste in my mouth and gave the impression that the goal was simply to squeeze more money out of paying customers, on top of an already expensive night.

I’ll be filing complaints with both the stadium and the event organisers. If nothing else, they should take responsibility for the lack of clear communication and for enforcing a rule that contradicted their own policy.

A word of advice to anyone attending future events at this stadium: check everything twice, and don’t assume common sense will prevail.