Brilliant service from Martin who resolved a problem re tiles damaged during delivery. World class product at a great price too. Won't be going anywhere else form tiles in future.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered some tiles for kitchen floor and bathroom back in November and have had lots of compliments on them. Great quality and customer service. We measured wrong so needed a few extra tiles and they... Vis mer
I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Vis mer
The website was very easy to navigate. I was able to find what i was looking for very easily. The price as well as the postage were very reasonable. The communication from the seller regarding my... Vis mer
Informasjon om virksomheten
Om Total Tiles
Skrevet av virksomheten
Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing online prices.
Kontaktopplysninger
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Storbritannia
- 01473 805959
- customersupport@totaltiles.co.uk
- totaltiles.co.uk
4,7
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 28 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Professional Service
I ordered a sample for a customer. It arrived promptly and well packaged.
A professional service.
12. mai 2025
Svar fra Total Tiles
Good Morning,
Thank you for your kind review. We're thrilled to hear that your sample arrived promptly and in good condition. We strive to provide a professional and efficient service, and we're glad that you found our experience positive. We look forward to seeing you shop with us again soon.
Kind regards
Lisa
Exceptional Customer Service – Thank You, Rachel!
I would like to express my heartfelt thanks to Rachel, who works for this company.
As someone with absolutely no experience in renovations, I was lucky enough to be guided by someone who went above and beyond standard customer service.
Rachel helped me choose the right tiles, advised on the best grout, and made sure I had everything else I needed to complete the job — always with kindness, patience, and incredible professionalism.
Thanks to her support, I made confident decisions, and the final result exceeded all my expectations.
Rachel, you're a true gem — thank you so much for your outstanding help!
6. februar 2025
Anmeldelse skrevet uten oppfordring
Good amount of choice and prices
Good amount of choice and prices. Very quick delivery, we are very happy with our tiles (although they have not been installed yet)
30. april 2025
Svar fra Total Tiles
Good Morning,
It's great to hear you're happy with the selection, pricing, and speedy delivery. We wish you all the best with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Svar fra Total Tiles
Good Morning,
We appreciate your kind review and are thrilled to hear that your recent order arrived on time and in excellent condition. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
prompt delivery
6. mai 2025
Svar fra Total Tiles
Good Morning,
Thank you for your kind review. We are pleased to hear your order arrived quickly. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Speedy delivery
Speedy delivery, really helpful staff on the phone. Would definitely buy again.
28. april 2025
Svar fra Total Tiles
Good Morning,
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad our team was able to assist you. We hope to see you shop with us again in the future.
Kind regards
Lisa
Super fast delivery.
Super fast delivery.. Great items with little wastage.. Looks lovely
4. mai 2025
Svar fra Total Tiles
Good Morning,
Thank you for your kind words. We're thrilled to hear you were happy with the speed of delivery and the quality of our products. We strive to provide a positive experience for all our customers, and your feedback is truly appreciated.
Kind regards
Lisa
QUICK DELIVERY
30. april 2025
Svar fra Total Tiles
Good Morning,
Thank you for your kind review. We are pleased to hear your delivery arrived promptly. We wish you well with your project and hope to see you again in the future.
Kind regards
Lisa
Excellent Service and Perfect Tile Match
I was looking for tiles to match the existing ones in a new-build property, and Tile Superstore exceeded my expectations. Not only did they have the exact tiles I needed, but the ordering process was also smooth and straightforward. The tiles arrived promptly, were very well packaged, and in perfect condition. The quality was spot-on, and the match was flawless. Overall, a trustworthy company that delivers on its promises. I wouldn’t hesitate to use them again or recommend them to others.
10. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Total Tiles
Good Morning,
Thank you for your kind words and positive review. We're thrilled to hear that you had such a positive experience with us. We strive to provide our customers with a seamless and enjoyable experience, from finding the perfect tiles to receiving them safely and securely. We appreciate your recommendation and hope to see you shop with us again in the future.
Kind regards
Lisa
Svar fra Total Tiles
Good Morning,
We're glad to hear you had a positive experience. We appreciate your feedback and will continue to strive for excellent service. Thank you for choosing Tile Superstore.
Kind regards
Lisa
Easy to use website i did speak to a…
Easy to use website i did speak to a member of staff who was extremely helpful anc friendly, great prices on good products
29. april 2025
Svar fra Total Tiles
Good Morning,
Thank you for your kind review. We're thrilled to hear you found our website easy to use and that you had a positive experience with our staff. We strive to provide excellent customer service and are happy to know we met your expectations. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Svar fra Total Tiles
Good Morning,
We appreciate your kind words and are thrilled you enjoyed your experience. We look forward to seeing you shop with us again soon.
Kind regards
Lisa
Svar fra Total Tiles
Good Morning,
It's great to hear that you were happy with your recent purchase. We appreciate your kind words and feedback. We wish you well with your project.
Kind regards
Lisa
Ordered a sample which came the next…
Ordered a sample which came the next day and proceeded to make my order . This also came next day . The guy on the phone was really helpful making sure we had the right adhesive but we have a tiler who was providing that. All in all a good experience.
22. april 2025
Svar fra Total Tiles
Good Morning,
We appreciate you taking the time to share your positive experience. We're pleased to hear that you received your sample and order so quickly, and that our team was able to provide helpful advice. We strive to offer excellent customer service and are glad you found our process to be efficient and easy. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Svar fra Total Tiles
Good Morning,
Thank you for your kind review. It's great to hear that you had a positive experience with our ordering process, pricing, and delivery. We appreciate your business and hope you'll continue to shop with us in the future.
Kind regards
Lisa
Super quick service
Super quick service, seamless delivery and the tiles are exactly as described. Not laid them yet but can’t wait to see them done
28. april 2025
Svar fra Total Tiles
Good Morning,
Thank you for your kind review. We're thrilled to hear you had a positive experience with our service and that you're happy with your purchase. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Svar fra Total Tiles
Good Morning,
We're so glad to hear you had a positive experience! We strive to provide excellent service and appreciate your kind words. We wish you well with your project and hope to see you shop with us again.
Kind regards
Lisa
Sample
I ordered a sample which I'm happy with, however I'm still deliberating the price.
25. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Total Tiles
Good Morning,
We appreciate you taking the time to share your feedback and we're glad you liked the sample. We try to keep our prices competitive, but if you find the same tile cheaper elsewhere we have a price promise guarantee where we will beat it. Please contact our sales team for further information. We look forward to seeing you shop with us in the future.
Kind regards
Lisa
Svar fra Total Tiles
Good Afternoon,
We're thrilled to hear you were impressed with our next-day delivery. We strive to provide our customers with a seamless and efficient experience. We hope to see you shop with us again soon.
Kind regards
Lisa
Very fast next day delivery
Very fast delivery next day. Beautiful tiles. 2 broken tiles replaced.
14. april 2025
Svar fra Total Tiles
Good Afternoon,
We're so glad to hear you received your tiles quickly and that you love them! We appreciate you letting us know about the broken tiles and that we were able to replace them for you. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.