Great experience from start to finish. I have a complicated prescription so the delivery understandably took longer than usual but when it arrived they were perfect. Gorgeous sunglasses with the exact... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Found this company online with the sunglasses I was looking for £140 cheaper than other retailers! Delivery was within 2 days. Absolutely couldn’t fault the service provided. Very happy. Thank you
When I ordered my Le Specs prescription sunglasses from Tortoise and Black earlier in the year I was delighted, they were perfect and so was gutted when they snapped in half a few months later. After... Vis mer
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Skrevet av virksomheten
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Kontaktopplysninger
Great North Road, PE8 6BX, Peterborough, Storbritannia
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4,8
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Rayban glasses were delivered quickly…
Rayban glasses were delivered quickly and cheaper than the identical pair I saw at Gatwick airport duty free two weeks previously
9. januar 2026
Well spotted with putting my husbands…
Well spotted with putting my husbands and my orders together for postage. Great as always
17. desember 2025
Not great experience overall
I ordered two sunglasses, Tom Ford and Gucci ones.
On Tom Ford frames one of the temples wasn’t straight so I had to return them. Not great quality especially as they were high value sunglasses.
I also used welcome voucher, £5 value. I was told that when I returned one pair I only get £2.50 discount as “that is how their webshop platform works”. I have never heard that you are not able refund further £2.50 from an order. I know it’s small amount but come on…
I kept Gucci pair but will be using other shops like Shade Station from now on.
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra TORTOISE+BLACK
Dear Jay,
Thank you for taking the time to leave a review. We pride ourselves on both our customer service and our attention to detail, so I am sorry to hear about your experience.
It sounds as though there has been a combination of a system glitch, and some confusion on how to override the situation manually.
Rest assured, this is not a company policy, and not the way we operate. As a small gesture, we will extend the welcome discount to £10 on this occasion. I will, ensure this is refunded first thing next week.
Please do not hesitate to get back in touch with me directly if you would like to discuss this matter further, or if there is anything else we can do to help in the future.
Best wishes,
James Coakley
Director
Goods in stock at a great price and…
Goods in stock at a great price and good good customer service!
15. desember 2025
Absolutely brilliant
Absolutely brilliant - fast, communicative, great product and price. Thank you.
15. desember 2025
Good experience
Bought a gorgeous pair of Gucci sunglasses. Authentic, well priced, fast delivery. Still going strong.
9. juni 2025
Prompt service and great prices
Prompt service and some of the best prices around for quality sunglasses.
1. august 2025
Excellent customer service really…
Excellent customer service really helpful with my order
8. desember 2025
Great product
Great product, quick delivery and excellent price, thank you. Recommend!
22. november 2025
Would recommend Tor&Black
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black had wrapped the goods in bubble wrap which saved the inner box/goods being ruined.
3. desember 2025
Great experience!
Great experience from start to finish. The sunglasses I ordered were delivered exactly within the timeframe promised, and the pricing was very competitive. I also called with a query and the customer service team was incredibly friendly and helpful.
30. november 2025
Good customer service and good discount…
Good customer service and good discount on sunglasses and fast delivery
25. november 2025
Good product / service
Clear information, timely delivery and extended refund period if needed (which we didn't).
17. november 2025
Perfect condition!
Perfect condition as if sent from the brand website itself but at half the cost! Will be checking in again in the future!
16. november 2025
Fantastic
Fantastic! Ellie was really helpful when I asked for a trial of some frames. It was such a difficult choice because they were all so nice! Much cheaper than most places and the whole process was really simple and pleasant. I get so many compliments on my glasses. Would highly recommend!
24. oktober 2025
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