Topdealsmax Anmeldelser 

I purchased a bicycle helmet from a UK website not realising the site automatically took me to Topdealsmax which is based I assume in China although they do seem to have an office in Singapore. The original purchase was as I thought UK based as I needed the helmet within a week. However I stuck with it and it took a little over three weeks to arrive from initial point of purchase. In the meantime I checked trust pilot as I'd never heard of Topdealsmax and there wasn't one review over 1 star. Oops I thought. Anyway the helmet arrived today. Packaging was poor. Bubble wrap and a plastic bag. Should really have been a box. The helmet itself looks genuine. It has an EU conformance sticker which is easily forged I admit but let's hope I never have to find out. The straps are robust and the colour shading looks exactly like the original review complete with red light and magnetic sun visor. So on the whole I'm happy. It's lightweight and weighs the same as the review by the UK cycle website so no complaints. Only three stars due to lead time and packaging.

I thought I'd better edit this as the helmet that was sent, as it turned out had no safety information. I used it once and then I noticed it had no manufacturer or address etc in the inner shell. It did have an EU confirmation sticker as I said above. My other helmets did. It didn't take long to work out that is because it's a knock-off. It can be trusted to keep your head in one piece. So I've binned it. Buyer beware. Disappointed though that a legitimate UK website would have the link to a scam item.so I've changed my review to one star because you can't give zero stars.

I purchased a pair of WavxBuds.
When they arrived, there was no instruction manual in the packaging.
I was unable to get them to work.
Contacted them by email to which they asked for photos and videos.
Kelly said they would escalate my case and would try to find me a manual. Also someone would contact me within 12 to 48 hours. No one did and after sending several more emails they just ignored me.
Eventually, they did give me an address to send them back to Hong Kong . However, I would have to pay for postage (which was a ridiculous amount) and there was no guarantee they would refund my initial payment or postage.
Absolute rip off.

I purchased two ice cream makers for the cost of $320. They arrived in the soft cardboard product packaging with no protective box or wrapping, having travelled from China to Canada. The boxes were battered and bashed. The machine started to smell like it was burning after a minute of use and the ice cream it did produce was full of small pieces of black plastic. The company have chosen to ignore my request for a refund. Scam scam scam! I would not recommend anyone purchase anything from these people!!

Important for customers to know that returns must be shipped to China for refund. No canadian return office.

Never ever order from this company. I paid $260.10 for a juicer. It arrived with a battered box and when I unpacked it, it was just a cheap piece of plastic with parts that don’t even fit together! A cheap Chinese version of a juicer and I am so upset that I wasted so much money on this. JiuCiento is the brand.

I recently purchased a pair of AI Translation Earphones from topdealsmax.com's website, not realizing that the item would ship directly from a supplier in China as this is not advertised or noted on their website. Upon receiving the product, I became concerned about using a sensitive electronic device on my head and connected to my phone that listens to my conversations and has not been vetted or certified by a U.S.-based company.

I did not open or unpack the product and promptly requested a return. While the return was authorized, I was informed that I am responsible for the shipping cost back to China. Given the international shipping expense, this is unreasonable and effectively prevents a fair return process.

Additionally, since the product shipped directly from China to my address, it appears that no U.S. import duties were paid. As a U.S. business owner who regularly imports containers from China, I find this practice deeply concerning. My company pays substantial import duties on every item that is imported to the US, as required by law, and it’s frustrating to see Chinese companies bypassing these obligations — creating an unfair competitive environment for compliant American businesses.

I did submit a request with the above information requesting that topdealsmax.com provide a return shipping label, I received no response back. So, the AI Translation Earphones are now in the garbage, what a waste of money.

I placed an order for one set of electric salt and pepper grinders, when I pressed the "submit" (to pay) button, I was charged for SEVEN sets, not one. Immediately contacted customer service, got a quick response, but no resolution.

The item I received was not what I ordered. It was a cheap, unbranded Chinese version

Return Problem - company won't reply to request to return even though their website says returns accepted within 90 days

I have reached out to them to return an item. They keep requesting pictures that the item has been unused and unopened. I have sent them pictures 3 times yet they claim they have not received them. This company is a total scam. I have copied my husband who is an attorney. We will see what happens

I bought a knife roller sharpener which they claimed was 50%off costing me £71.00
On arrival it was obvious this was faulty and been used.
I have been sending emails back and forth for a month requesting a refund but they just fob you off with an email saying it’s being processed. Do not buy anything from this company.

I purchased a telescope from here and by the time it arrived I had received one as a gift. once I asked to return it they asked for pictures of the condition it was in. I never opened it once it arrived. they still will not take it back. do not by anything from them!

Title: Beware of TOPDEALSMAX – Faulty Product, No Customer Support
Review / Complaint Text:
I purchased a bone conduction sport headset CRANOVIB X10 from TOPDEALSMAX - on September 7, 2025, for €89 via their website.
I live in Slovenia. The package arrived to my home on September 25th, 2025. As soon as I tested the product, I discovered that it was defective and did not work properly.
On the same day, I filed a complaint through their official contact form. I wanted to return the product that did not work properly and get a refund. At first, I received a quick response, and I was asked to provide details, photos and confirm that the product was in its original packaging and undamaged. I provided all requested information immediately.
After that, they told me they needed 1–3 days to review my case. However, more than 8 days have passed, and I have received no further response. I followed up twice via email, but they completely ignored my messages.
This lack of support and failure to resolve the issue makes me believe this website is not trustworthy. I strongly advise others to avoid ordering from TOPDEALSMAX, as they do not honour their warranty or customer service obligations.
Order details:
• Website:
• Product: bone conduction sport headset CRANOVIB X10
• Price: €89
• Order No. - Order #TOP14911151
• Order date: September 7, 2025
• Delivery date: September 25, 2025
• Person that replied to me – Kelly at Customer Star Support
I am sharing my experience so that other customers are aware of the risks before making a purchase.
Matjaz

Apparent scam, sadly. I ordered a ventilated vest which was to come with a battery. It arrived without the battery and is therefore useless. For the past six weeks they've been giving me the runaround, first they said they would send the battery, then they said no, it doesn't come with a battery (even though the order clearly indicates that it does), and then they offered a 20% refund and told me to buy my own battery. I have been requesting a return and refund but they have been nonresponsive.

For starters I ordered a set of headphones stated to be for "xbox" was charged £80 and got sent a pair of cheap headphones which you can buy on amazon with free delivery for less than £25... and the kicker they don't work on xbox unless wired in and the wireless doesn't even work on pc either.. the item I was sent is not fit for purpose and I can't even get a replacement to what I actually ordered or even a refund as there policy is total horse manure... I've tried contacting there support team to no avail this company is a total scam stay away....

I ordered 2 cat colar cameras from what I believed was a UK company. That was lie #1. They arrived from China weeks later and are nothing like what I ordered (lie #2) and are certainly not fit for purpose. There's no way to secure the camera to the collar and my cat would have to be a lion cub for the collar to fit properly (description is lie #3)! They are demanding I pay for return postage to China (but suggest I say the value is £5, rather than the £140 I paid, but that is probably a true value for the junk they sent me) (that's lie #4), then they will decide if I get a refund when they receive and check it! I suspect the suggestion of issuing the refund will be lie #5! I'm still fighting the issue, but doubt I'll get anywhere and just have to kiss goodbye to my hard-earned money, going into the hands of thieving scumbags in the capital city of fakes.

What a SCAM!!
I want to return a clothes steamer that I thought was from the UK as it is a UK business…..
Turns out the shipment was from China. It took ages to get here.
It is cheap and nasty. I want to return it unused and in the original packaging. I have emailed the company multiple times to ask about returning it. They completely ignore my emails! Such a scam! Stay away!

Ditto. Received phones yesterday that can be bought for $5 on Temo instead of the Sorupods. Paid over $100NZ.
I have emailed them for my money back and if this doesn’t happen I told them that I will ask PayPal to do that for me.

Bought a $129 item, they sent a $39.99 knockoff version of that item.