Power Tool Centre Anmeldelser 

I'm a bit surprised to see so many negative reviews on Trustpilot. My experience was the opposite. I was in dire need of a replacement 1/2" collet for my Elu router. James was excellent - we talked through the difference between a true 1/2" and a 12mm collet. He went to check the stock with calipers snd called me back in 1/2 hour to confirm that they had one in stock AND it would be despatched by courier for arrival next day, ie. Saturday. And true to his word, it arrived when stated. A great experience!

⭐ 1/5 – Very disappointing service
I placed an order with Power Tool Centre on 14 September 2026. Today is 21 September 2026 and I still have not received my order.
The parcel was supposedly dispatched by Royal Mail, but there is no tracking number, so there is absolutely no way for me to find out where the parcel is or when it is expected to arrive.
I contacted the company and was simply told that Royal Mail is experiencing delays and that I should allow up to 10 days for delivery. This is not a particularly helpful answer when there is no tracking information and no clear delivery date.
When ordering, I expected the item to be dispatched within the advertised timeframe and then delivered within a reasonable number of days. Instead, a week later I am still waiting and nobody can tell me where my order is.
For a relatively simple spare part, this has been far more hassle than it should have been. If you are going to order from this company, be prepared for potentially long delivery times and very limited information about your shipment.
Very disappointing experience. I would expect much better communication and a proper delivery/tracking service from an online retailer.

Spot on got the part I ordered fit perfectly quick delivery couldn't fault their service thanks A1

Very disappointed in this company. Between PayPal and PTC my order was duplicated. I contacted them and was advised to return one of the items for a refund. However this did not include the p and p which was in actuality twice the price of the item. To compound things one package arrived containing both of the items so only one p and p was in fact used.
What happened to the customer is always right ?

A couple of weeks ago I purchased an electric stale gun. After about an hour of use it died. I contacted this company and by return they sent a prepaid lable to send it back. I was very impressed by the speed and professional attitude shown. My replacement staple gun arrived very quickly. It was a pleasure to deal with a company that respects their customers. I will certainly consult this company when I need new tools.

Good price delivery was great kept informed
All the way email was sent to tell me the delivery day also well packed

I needed a part for a 15 year old SDS drill. Other suppliers were very unhelpful and wanted me to buy a whole new drill or recommended a whole load of parts that I didn’t need and they didn’t have in stock. The power tool centre had the part in stock and I had it fitted to the drill 22 hours after calling. Friendly helpful and efficient staff. Decent prices. Real next day delivery. Highly recommended.

Great company ordered spares for my Black & Decker sander arrived very quickly, then found I needed a armature aswell so ordered the one that should fit my sander, unfortunately unknown to them B&D nolonger supply them so unable to repair it but PTC informed me straight away and refunded me and agreed to refund the previous spares I ordered to. Great service from this company now have them on speed dial. Many thanks to Chole, Sam, and Josh.

Found parts for my old tool which broke down. Good price and quick delivery, excellent service, can't fault them.

The service I received was exceptional, they promptly answered my query re-stock levels, I ordered a spare part and they sent the item the same day I ordered which was delivered the next. The part works perfectly and I now have a fully functional Dremel 300 again. So within 3 days of my Dremel 300 failing it was fixed and working again.
Absolutely brilliant.

Ordered wrong part by mistake. ordered the correct part 2nd time around but they sent the wrong part one that doesn't match illustration pic but does match part number but still sent wrong item. They need to update their website a complete waste of time imo...

Great service from a gentleman behind the counter. He went the extra mile to help. I ordered a wrong part. Part required was no longer available. He came up with a suggestion which worked and I left a happy man. The sale was only a tenner. Look after him, they are rare

Looking at these reviews, I wish I’d read them before hand. DO NOT BUY ANYTHING FROM THEM. A useless company. I ordered what I believed to be a grass box for my lawn mower - they sent only the lid. When my order went through, there was no order confirmation or acknowledgment of the order but the money was immediately collected. Had to chase them down to enquire what was going on. Only for them to respond that the item wasn’t in stock so they had to order it.(the website clearly stated that it was) That pushed delivery time back. Upon arrival, I saw it was only the lid. Told them I was sending it back. Had to pay £6:00 for that. Asked about return postage. - they said since I ordered the wrong thing, they wouldn’t refund on that. AGAIN, had to get in touch with them to find out if the item had been received; was told ‘oh yes’ we’ve got it. The refund would take about 1-5 days. Bearing in mind I had to do all the chasing up. The refund was received- the base price of £16.99 only was what was refunded, even though I had to pay for postage and VAT, which came to £23:00. All told, I lost about £15 on an item that wasn’t what I wanted. STAY AWAY FROM THIS INCREDIBLY USELESS COMPANY.

Unreliable. Take orders, take money does not have the goods it says it has. Waste time dealing with incompaetent companies that are not HONEST

Ordered some spare parts for a tool, got told parts were not available even though website showed parts as ready to ship, got the option of getting a refund or wait until stock arrives....

I'm still waiting,

I do not recommend using this company

Order number 201051

Absolutley fantastic service, received DeWalt 15AH battery next day when I ordered it at 2PM

RIP OFF MERCHANT DO NOT USE

Terrible service, waiting two months for parts and still no sign of them. What I ordered was in apparently in stock. I keep getting told " due in Tommorow", and we will ship straight away. It's a bloody scam. 2 months and still nothing. I could have got a container from China quicker than this service. They don't even deserve 1 star.

STAY AWAY CON ARTISTS. Absolute con ordered 2X MAKITA 21MM SOCKETS through partshop direct yet the item was sent via PTC and instead of the item I ordered I instead received a sub par, poor quality knock-off brand for the same price as a premium brand, emailed about it was told "our system automatically sends an alternative when an item isn't in stock" I asked for refund but told I have to send the items back before I can receive it ..... After reading these reviews I won't hold my breath as I think they use two company names to confuse the issue and then just ignore their customers. We shall see

I looked at this site’s reviews and worried. But it was the only place I could find the Black & Decker part I needed. So I had no choice😳.
The part arrived quickly. The communication was great. The price reasonable.
My experience couldn’t have been better.