I ordered a cordless air blower through a third party. There are certainly no complaints about the quality or price. Very good, to be honest. However, my package was incomplete; a cable to charge the... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
One scissor has a broken display and this display is not correctly fitted in the housing . This wau water can penetrate the mechanism.😭😥
I purchased a Brushless Electric Lawn Mower from this seller through AliExpress. When the order arrived, I found that the machine was broken. I contacted the seller, and he said he would send me... Vis mer
Selskapet har svart
I was after an 18v angle grinder with speed adjustment that I could fit a rotary wire brush to. Onevan did this with a battery and charger not bare, at £100 cheaper than the usual makes I would go f... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
ONEVAN offers high-performance cordless power tools designed for professionals and DIY enthusiasts. From impact wrenches to chainsaws and angle grinders, our tools deliver durability, power, and excellent value. Trusted for quality and innovation, ONEVAN helps you tackle every task with confidence—anytime, anywhere.
Kontaktopplysninger
113Ravenhill Road, BT6 8DR, Belfast, Storbritannia
- +17202339270
- service@onevantool.com
- onevantool.com
3,2
Middels
39 anmeldelser
Har svart på 40 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excelente e
5. mars 2026
Both tools packed up working within a…
Both tools packed up working within a month
One battery would not charge from new
Won’t be buying from them again
4. mars 2026
Beware Haven’t yet received it
Haven’t yet received it. Don’t think I will at this stage
5. mars 2026
One scissor has a broken display and…
One scissor has a broken display and this display is not correctly fitted in the housing . This wau water can penetrate the mechanism.😭😥
5. mars 2026
batteries are useless and charger is…
batteries are useless and charger is even worse...DO NOT BUY
28. mars 2026
Anmeldelse skrevet uten oppfordring
Tengo buena experiencia si hay fallos…
Tengo buena experiencia si hay fallos en su maquinaria responden rápido y envían nueva.
2. februar 2026
They don't comply with their own T&Cs.
Absolutely shocking experience with OneVan Tools.
I requested a cancellation within hours of ordering, fully in line with their own T&Cs — yet the item was still shipped anyway. Since then, dealing with their customer service has been a complete merry-go-round. Every reply either ignores the actual issue, repeats scripted apologies, or asks me to wait longer with no real resolution.
It honestly feels like their terms and conditions only apply when it suits them. Customers are expected to follow the rules, but the company clearly doesn’t.
I’ve wasted time chasing updates, repeating myself to different agents, and still no straightforward refund. What should have been a simple cancellation turned into an unnecessarily frustrating process.
Would not recommend — poor communication, poor accountability, and zero respect for their own policies.
I have initiated a chargeback with Amex as I feel they've breached my consumer rights.
16. februar 2026
Anmeldelse skrevet uten oppfordring
service na verkoop is ondermaats
ik heb reeds voor een kleine 600€ gereedschappen besteld en denk dat ik mij tot een goede klant mag rekenen, reeds 5 bestellingen gedaan. Het materiaal zag er zeer degelijk uit tot op het ogenblik dat ik een kettingzaag en snoeischaar in 1 pakket had besteld, bestelling OV23055. Het kettingzaagje heeft 10 minuten gewerkt en het was over en uit. Ik heb via mail de klantendienst gecontacteerd die mij om een video vroeg van het apparaat. Ik stuurde die door, daags nadien terug een mail dat ik nog een video moest maken dat vorige niet voldeed. Daags nadien terug een mail dat ik het toestel moest openen om te kijken wat het probleem was, ik ben geen technieker. Van een slechte service gesproken. Koop er nooit iets. Waar is de wettelijke garantie?
13. februar 2026
Anmeldelse skrevet uten oppfordring
Diabolical service
Diabolical service. Ordered a set of power tools they arrived with an EU plug charger.
Contacted the company who promised to send an UK charger.
Nothing arrived. Every day for the last ten days they've been sent the same message with pictures. Two human responses "we'll send the right chargers." Now it's automatic repeated responses (probably AI) wanting details and pictures. I have screenshots of every single conversation.How do you contact this company? Are they even in the U.K.?! Going to seek legal advice on Monday.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Excelent purches
5. desember 2025
Missing feedback from customer service.
I have send a mail to Onevan regarding a tool that is not working. I have also tried their chat and also to write a message on whatsapp and also a message via Facebook. Until now i haven’t heard anything from Onevan. Very bad customer service.
14. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Onevan Tools
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
We are very sorry to hear about your experience. To help us assist you as quickly as possible, could you please provide your order number? Once we have it, our customer service team will be able to check your case immediately.
Please contact us directly at service@onevantool.com
with your order number and a brief description of the issue. Our support team will follow up promptly and work to resolve the problem as soon as possible.
We appreciate your patience and thank you for giving us the opportunity to make this right.
Wert und Preis war perfekt
Wert und Preis war perfekt. Das geräte sehr gut funktioniert.
3. november 2025
Ordered a 2800Nm red impact with UK…
Ordered a 2800Nm red impact with UK plug, blue one came in instead ( not a big deal ) however it came with a EU plug which I cannot use , tried to contact company via email multiple times , social media , messages, and nothing , nobody is getting back , found it very poor and disappointing to spend over 100 quid on a something that i cannot charge and the company don’t even bother replying. Never again
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Onevan Tools
Thank you for your message. We sincerely apologize for the inconvenience caused. Occasionally, due to warehouse busy periods, the wrong SKU or plug type may be sent by mistake. Normally, if this happens, our customer service can immediately send the correct plug free of charge.
It seems we haven’t received your previous messages, so we haven’t been able to assist you yet. Could you please provide your order number? Once we have it, we will arrange a free replacement UK plug to be sent to you as soon as possible.
We truly value your business and hope to resolve this quickly for you.
Thank you for your understanding and patience.
Tool look's good but when I need to…
Tool look's good but when I need to loosen the wheel bolt she just stop to work and I need to disconneet the baterry and put it back and do it again and again so doesn't work properly!
I am not satisfied and not recommend to anybody!!
8. oktober 2025
Svar fra Onevan Tools
Hello,
Thank you for your feedback. It sounds like the auto stop protection mode of the impact wrench was activated — this is a safety feature designed to protect the tool and battery during heavy load use.
If you prefer, you can turn off this function for continuous operation. Also, please make sure the battery is fully charged before use, as low power can cause interruptions during high torque tasks.
We appreciate your understanding and are always here to help if you need further assistance.
Best regards,
The ONEVAN Team
Awful Send me a replacement or a refund.
4. september 2025
Svar fra Onevan Tools
Hi,
We’re sorry to hear about your experience. Could you please let us know more details about the issue you encountered?
You can also contact our customer service team directly at service@onevantool.com
, and they will help you resolve the problem as soon as possible.
Thank you for your understanding.
– ONEVAN Customer Service Team
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