The inner valve from a sippy cup was missing from a retail store purchase and I don’t notice til later when I opened it. Nicholas in customer service was quick to identify a resolution and I was off o... Vis mer
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They were extremely accommodating and helpful when I reached out. They also responded very quickly within less than 12 hours of me requesting help which I think is awesome.
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Customer Service at its finest! Nick, Beverly and Thomas were great and efficient in helping me get replacement parts for my baby’s water cup! 10/10 recommend
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I love the products. They are fantastic and they also are the only cups my autistic two year old will use. But right now I'm having a problem cause their cups say bite proof ad son managed to bite... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Kontaktopplysninger
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, USA
- +1 877 248 6922
- tommeetippee.com/en-us
4,7
Enestående
999 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Izzy a was very helpful
Izzy a was very helpful! I asked for replacement parts for my grandsons sporty sippy cup as we lost a piece. I also asked for a few extras and was willing to pay for them. The parts are being shipped to me at no charge. I wasn’t expecting free. I appreciate the great customer service.
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hello Missy.
Thank you for taking the to leave your feedback.
It is wonderful to hear how helpful our parent care specialist Izzy was, and they were able to ship out some extra replacement parts for your sippy cup.
We will certainly be passing on your lovely feedback.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Great service
7/17 had Florence help me out today and she was great. We were looking for straw replacement on the flip top insulated sippy cup but they do not make replacements for those. Hopefully in the future, Tommee Tippee sells replacement parts for the flip top insulated sippy cups. My son loves the straw and cup but is autistic and a chewer. The straw’s never last. She did send out a new set of sippy cups for us to try out. Wish us luck!
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Kim,
Thank you for taking the time to leave a review of your experience with Florence.
We are so pleased to hear that she was able to offer you some new cups to make up for the ones that little one managed to chew through!
Best wishes,
Tommee Tippee
Nicholas helped me and was amazing
Nicholas helped me and was amazing! It was exactly the help I was looking for anf replied to me right it away. I would highly recommend this brand!
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hello Zalin,
Thank you so much for lovely 5 star Trustpilot review about your recent interaction.
We are so pleased to hear that Nick was able to help you quickly responding quickly and making sure that you recieved the help that you needed to support you further.
If you need anything else please reach out again.
Kind Regards.
Tommee Tippee
Debbie was extremely kind and helpful
Debbie was extremely kind and helpful! My daughter insulated sporty spout cup had a broken part and she made the process stress free with support I am very appreciative thank you!!!
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hello Ashley,
Thank you so much for the really nice 5 star Trustpilot review, abour your recent experience with us.
We are so happy to hear that Debbie was able to help you with your daughters insulated Sporty Spout Cup and the broken piece.
We are glad to hear that you found the process was stress free and you recieved the support that you needed.
We will make sure Debbie is told about your kind comments, who will be really appreciated.
Warmest Regards.
Tommee Tippee.
Problem fixed
At first I started a chat on the website. It was taking awhile to get responses so I opted to do email communication. I was connected with Martin and they were able to get me the replacement parts I needed for my pump and got me all squared away!
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Katrina,
Thank you for taking the time to leave a review of your experieince with Martin.
We're so sorry for the initial delay when you contated us but we are pleased to hear you were able to get all the parts you needed for your pump.
Best wishes,
Tommee Tippee
I came looking for replacement parts…
I came looking for replacement parts for our favorite sippy cup. I was worried i would not be able to replace it. Thankfully Izzy was able to help so fast and friendly. We love our Tommie tippie cup. So easy to clean and my baby boy loves the weighted straw makes it able for him To drink at any angle.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hello Lyndsi,
Thank you for your lovely review!
We're so pleased Izzy was able to help you quickly and find the replacement parts you needed. It's wonderful to hear how much you and your little boy love the weighted straw cup. We'll be sure to pass your kind words on to Izzy.
Warmest Wishes,
Tommee Tippee
Missing part replacement
I reached out to customer service for a piece I couldn't find. Beth was so nice. She immediately shipped out the missing replacement. What great, friendly customer service. Thank you!
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Julie,
Thank you for taking the time to leave a review.
We do apologize to hear you were not able to locate a part however it is great to hear that Beth was able to source this and ship it out for you.
Thank you for the kind words towards Beth and her service.
Best Wishes,
Tommee Tippee
Absolutely amazing customer service…
Absolutely amazing customer service representatives! The company is amazing and is very supportive, friendly and helpful. I love their products and cant wait to welcome our daughter with tommee tippee products!
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Dayna,
Than you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear they were so supportive and friendly in helping with your query!
Best wishes,
Tommee Tippee
Nicholas was very helpful and kind
Nicholas was very helpful and kind. Tommee Tippee customer support is top tier!
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hello.
Thank you so much for taking the time to share your feedback, we truly appreciate it!
We’re absolutely delighted to hear that Nicholas was able to support you, and we’ll make sure your lovely comments are passed on to him.
If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to help.
Warmest Wishes,
Tommee Tippee
The customer service was excellent
The customer service was excellent. I experienced a minor issue with my order from a third party. Upon contacting the company, they were very prompt in resolving my concern in a timely manner.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Adaora,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve this issue and provide the kind of service we strive for.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
The most caring company
Going through the customer service contact with Tommee Tippee and having the chance to speak with parent-care specialist Beth was amazing. I’ve never truly felt such a caring customer service. The responses were prompt I swear within an hour of my initial email with my concerns for a product I had responded and before midday they’ve already sent a replacement product.
I’m so happy my son loves this company’s soothers, as it is such a wholesome feeling knowing a company cares for the safety of their customers.
Beth was very helpful, thorough with directions on finding batch numbers etc.. She really helped this mom feel good for the concerns.
Cheers to tommee tippee and their excellent parent care specialists 🫶🏻
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Laura,
Thank you for taking the time to leave a lovely review of your exprience with Beth.
We are so happy to hear how caring and helpful she was in resolving your query swiftly for you. We hope you and your little one continue to love the Soothers!
Best wishes,
Tommee Tippee
Super helpful and resolved my problem…
Super helpful and resolved my problem in a timely manner! Thank you Antony and Nicholas for your help!
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Reeda,
Thank you for taking the time to leave a review.
We are pleased to hear you had a positive experience with our Parent-Care Team. It is great to hear they were able to resolve this in a helpful and prompt response!
If you need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Morgan was a great help to me today
Morgan was a great help to me today. I Lost parts to my cups and she was able help be fantastically.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Anthony,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help source those spare parts for you and send those off for you.
We will be sure to pass along your kind thanks to Morgan.
Please do not hesitate to get back in contact should you need any future assistance.
Warmest Wishes,
Tommee Tippee.
Amazing customer service
Had a couple of people help me out Beth, Antony, Andy and Izzy and all I could say I am very happy with the customer service they provided! Tommee Tippee has always been my go to brand and never had and issue with the products up until now but the resolved the issue right away! Thank you!!
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Maria,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve your issue so quickly and leave you with such a great impression.
We will be sure to pass along your kind words to Beth, Antony, Andy and Izzy.
Please do not hesitate to get in touch should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Made me feel important.
It was a amazing feeling of care i got from Izzie in the customer service team. Helped me quickly get what i needed on order to continue taking care of my little one with the best products.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Ramon,
Thank you for taking the time to leave a review of your experience with Izzy.
We are so pleased to hear how she was able to help you get the parts you need to help you keep caring for your little one!
Best wishes,
Tommee Tippee
Super helpful customer service team.
Nicholas, Antony, Beth, & Izzy have been very helpful in getting me replacements pacifiers after discovering one was defective. i will 100% continue to use them with my babies.
21. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Haylee,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how everyone was helpful in resolving your query about your Pacifiers and hope little one continues to love these.
Best wishes,
Tommee Tippee
Nicholas and Sophie did a great job!
Nicholas and Sophie did a great job providing a solution to my problem. I cannot thank them enough for their quick responses and getting me exactly what I needed.
21. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Madeline,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that our Parentcare Specialists were happy to resolve your query swiftly and how quick we were to support you. We're delighted to hear how satisfied you are with the service provided and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Great customer service!
Their customer service is so responsive and helpful. They went above and beyond. We requested assistance finding replacement straws, since our toddler will only drink milk from their 360 cups. We not only got the replacements we needed but new cups as well. So incredibly thankful for their help!
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Cassandra,
Thank you for taking the time to share your feedback.
We're delighted to hear how great you found our Parentcare Specialists and that you found us to be helpful. We could not be happier to hear that your query was resolved swiftly with not only replacement parts, but also some replacement Cups to be with you soon. We hope you and your little one continue to love our Cups as much as we do!
Warm Wishes,
Tommee Tippee
I was having trouble finding the duck valve
I was having trouble finding the breast pump duck valve replacement and Anna was able to help me right away on the website. I gave her my contact information and she ordered the valve for me without taking any payment. I was surprised at how quick everything was taken care of and appreciated her service.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi Lindsey,
Thank you for taking the time to leave a review of your experience with Anna.
We are so pleased to hear how quickly she was able to help get some spare parts ordered for you.
Best wishes,
Tommee Tippee
10/10
Their customer service out of the UK is absolutely phenomenal! Jo helped me and she is incredible. I have disabled kids who use specific cups exclusively, and Jo helped me find a way to replace the cups my kids have that are out of commission and they have issues using!
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Tommee Tippee North America
Hi AJ,
Thank you for taking the time to leave a review of your experience with Jo.
We are so pleased to hear how incredible she was when helping you find some cups that will work for your little one!
Best wishes,
Tommee Tippee
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