My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Really happy with the service from TMT First. My Samsung Flip phone was repaired in no time and came back working perfectly. Smooth process and great communication throughout. Highly recommend.
Was told by samsung would be repaired for free as was faulty after the first repair a year prior. I did send emails straight away but couldn't be bothered with the hassle of sending it back in. I kept... Vis mer
Selskapet har svart
After having my Samsung Galaxy Ring for 11 months, I noticed the rapid decrease in battery life. Despite charging, the battery would constantly drain. I requested a repair via the Samsung website wh... Vis mer
Selskapet har svart
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Kontaktopplysninger
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Storbritannia
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good technical service
Good technical service, resolved issue promptly. Thanks Samsung!
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, T Miah.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
I'm enjoying every bit of it now.
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Customer.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Great process
All replaced with a brand new ring. Superb
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Marcus.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Very quick and easy to follow instructions
Love that it's very fast but as a replacement was sent. I never got to find out. What was wrong with the budz i had but saying that Love that you pick them up and delivered them back so quickly as the are my comfort when out and about
19. mars 2026
Svar fra TMT First
Hi there, Natalie.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Fast repair...just a few days..fab
Fast repair...just a few days..fab
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Ceri.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
I was very satisfied with the service
I was very satisfied with the service, it was done very quickly, with high quality and the shipping was super fast, I definitely recommend it
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Krisitina.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
My repair was handled extremely well…
My repair was handled extremely well very prompt pick up ,Repair of my phone and return delivery was very quick im very pleased with my repair definately worth 5 stars ⭐️⭐️⭐️⭐️⭐️
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Anon.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Unfortunately I can't give it zero…
Unfortunately I can't give it zero stars.
Firstly, the watch is exactly the same as before I sent it for repair.
Secondly, there is zero communication from them to ask what is the problem with the watch or what they have done .
So overall extremely disappointed.
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Customer.
Thank you for leaving feedback.
Can you please provide your service order number that begins with 42? Once we have this, we can help and advise further.
Kind regards
Owen
Take a leaf out of Apples repair…
Take a leaf out of Apples repair service, you are way too slow
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Mark.
Thank you for leaving feedback.
Our usual time frames for repairs to be completed and returned is 3-5 working days. Yours was completed within 5. We apologise about any inconvenience caused.
Kind regards
Owen
They actually listen!
They actually tested my tablet and found the fault, rather than just ignoring my comments and signing it off as working.
They were responsive and kept me informed of developments.
13. mars 2026
Svar fra TMT First
Hi there, Dean.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us.
Kind regards
Owen
Happy Customer Service Provider
The collection of my phone was swift, following the reporting of the fault. Then the ability to track my repair and receive accurate and informative updates on the status of the repair was very much appreciated. The phone was returned within a week, with the fault rectified. First class service!
15. mars 2026
Svar fra TMT First
Hi there, Lee.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Excellent service
Excellent service. Collected on Saturday serviced and returned by next Saturday.
Always keeping me updated about my phone.
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Aldina.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Amazing job tank you
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Pedro.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
I sent my samsung watch which was not…keeping charge
I sent my samsung watch which was not keeping charge ie: less than 8 hrs of standby usage from full charge . After the repairs the initial battery discharge issue is still there. I think it has gone worse. service order ref: 4292858228
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Jophin.
Thank you for leaving feedback.
We are sorry to hear this, to allow us to investigate further can you please provide your service order number that begins with 42? Once we have this, we can help and advise further.
Kind regards
Owen
Svar fra TMT First
Hi there, Ayman.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Great repairs
Great repairs, phone came back looking brand new. Was told it could be 11 days, less than a week. Great communication, knew when they got my phone, what was going on and when it was coming back.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Tracey.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Expensive and inconveniant
The process of waiting for a courier at home to collect my device is very inconvenient worse still having completed that it was returned unevaluated or repaired despite my having paid an evaluation fee of 30 pounds so I had to go through this process again first to collect the unrepaired item then to send it away again. then I am uncertain how long I have had this ring but to be told it is not covered by guarantee and charged another 284 pounds making the total 315 only 35 pounds less that the original cost of the ring for a replacement seem a lot to me for a device I expect many years od service from.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Bernice.
Thank you for leaving feedback.
We apologise about any inconvenience caused. We have to ensure that the whole product is received otherwise repairs will be chargeable, alongside if there also is no warranty left on the product too.
Kind regards
Owen
Helpful and easy
Helpful and easy! I was able to get the help I needed when my Samsung ring had battery issues, easy to schedule the pick-up with DPD and had a new one shipped to me within a few days.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Marcus.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Samsung Z Flip 6 repair
Straightforward process to book the repair and arrange collection. Fast repair service - I had it back within a week. I was also kept up to date when they had received the device, when the repair was complete and when it had been dispatched back to me.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there, Nicola.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Great communication fast service
4. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra TMT First
Hi there,Karen.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.