I've always used Tiny Explorers because they never let me down! From last minute orders to knowing well in advance what I need, Tiny Explorers always delivers. Prices are great value for money and the... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Tiny Explorers made the process of renting a pram for our holiday seamless. The Joolz was in fantastic, as new condition with all the accessories needed. Being able to pick the pram up from their w... Vis mer
We were on a short trip to the UK and we're fed up of setting up black out blinds on the windows so we rented a slumber pod from Tiny Explorers. Very easy to order, arrived on time and product was as... Vis mer
Lovely equipment, no problems but the delivery company DPD was truly AWFUL. They just didn’t bother to try to deliver, didn’t send a message so we could rearrange a pick up. The first night of our hol... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The UK's No1 Children's Hire Equipment business, specialising in stroller rentals such as the Stokke Yo-yo, Bugaboo Butterfly & Joolz Aer. As seen on Dragons Den. UK wide next day delivery. Same day delivery in London. We also offer car seat rental. We pride ourselves in offering great customer service, please contact us via email info@tinyexplorers.co.uk if you wish to discuss any issues.
Kontaktopplysninger
Gladstone road , br6 7ea, London , Storbritannia
- 02071013642
- Info@tinyexplorers.co.uk
- tinyexplorers.co.uk
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 35 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
An absolutely seamless experience from…
An absolutely seamless experience from start to finish, the website is so easy to navigate, and the team was so friendly over WhatsApp when I had some questions about returning the rental. We hired two yoyo3 pushchairs with connectors to turn into a double, the connectors were super easy to use and there was a handy video showing how to use them via TE’s socials. I shopped around and found TE to be the best value and easiest service to use for what we needed, I loved that I could add on the extra accessories we needed and would highly recommend them!
Excellent hassle free experience
Really easy to order at a really good rental price, included a returns bag and QR code to print a Royal Mail label or arrange collection to return.
Items in perfect condition and spotlessly clean, thank you!
Loved the flyaway bed
Loved the flyaway bed. My daughter lay flat and slept the whole 10 hour flight as if in First Class. It arrived in good time, thank you!
Great service from start to finish
Great service from start to finish. Product arrived as requested. Easy instructions and fantastic condition. We hired a plane pal for our long haul flight and it was the best thing we did! This is our second time using Tiny explorers and won’t be our last. Return was super easy. Didn’t even have to leave the house. It got collected straight from my door! Thank you tiny explorers! Will definitely be hiring again.
1000% recommend
Super easy to use website, simple returns and great savings! I hired the bugaboo butterfly for our holiday and now I want my own! It’s also a great way to try very expensive products before you buy. Will 1000% recommend Tiny Explorers 🙌🏼
Excellent service
Excellent service! Hired the car seat suitable for the USA and it was in perfect condition, worked well. Delivery and return was easy. Would definitely use again.
Easy ordering process
Easy ordering process, on time delivery, items as described and simple returns. Efficient and pro active communication via WhatsApp
We had such a positive experience with…
We had such a positive experience with Tiny Explorers! The whole rental process was easy and stress-free, and the products were in excellent condition — clean, high quality, and perfect for our baby’s needs. The team was incredibly helpful and responsive whenever we had questions, which made everything even smoother. It’s such a great idea for families who want convenient baby gear without having to buy everything new. Highly recommend Tiny Explorers to any parents looking for reliable baby product rentals!
Organised and prompt responses
First time using their service and would highly recommend it! Everything was organised in timely manner and the business was very responsive for any questions we had. I rented a pram for our holidays, and I have been wanting to try out before buying. It's wonderful service and prevent wastage.
We hired the joolz aer 2
We hired the joolz aer 2 for our first family holiday, wow what a service! Easy to order, arrived the day we asked for, brand new, then sending it back was super easy! Will be doing it again for our next holiday!
Excellent experience
Excellent experience! Buggy arrived when we needed it. They purchased a brand new Joolz Aer 2 for us to use and supplied the nest seat - which was squeaky clean.
Communication was clear and simple and they were so responsive on WhatsApp when we had any questions. Wouldn’t hesitate to use them again.
The worst customer service
I have used this company in the past and previously had an okay experience. However, my most recent pram hire has genuinely left me lost for words due to the customer service — or rather, complete lack of it.
While going through airport security, the pram was flagged, along with everything that had been in contact with it: our bags, my two sons, my husband, and myself. I have absolutely no issue with airport security doing their job, but after around 45 minutes, multiple searches, and a very stressful experience travelling with young children, we were told the pram and belongings had been “heavily contaminated with a substance that could be explosive.”
Eventually we were allowed through, but aviation security specifically advised me to contact Tiny Explorers to ask what products had been used to clean the pram, as something had clearly triggered their systems.
When we returned home, I contacted Tiny Explorers simply to make them aware of the issue. I did not ask for a refund, compensation, or even make a complaint about the pram itself. I genuinely thought they would want to know, given the seriousness of what had happened and the distress it caused my family.
Instead, I was met with hostility, stand-offish responses, accusations of lying, threats of legal action, and comments telling me to “think very carefully about my next move.”
To say I was shocked is an understatement. What could have been resolved with a simple, professional conversation and a small amount of empathy turned into one of the worst customer service experiences I have ever encountered.
Based on this experience alone, I would not recommend this company.
Great experience
Great experience! The whole process is so simple and easy, have used before and will definitely use again. Thanks a tiny explorers!
5 star company
Recommended this company by some friends, glad we were as it made our holiday so much easier with the cabin approved pushchair, everything was so clean and easy to send back too! Thankyou so much will definitely be back in the future!
Excellent communication and…
Excellent communication and flexibility! Quick response on watsup helped so much to understand how the service works. We used Uber for delivery and return and everything was super smooth. Thank you to the team.
Second time using Tiny Explorers
Second time using Tiny Explorers - Great communication and easy process to hire pram for holiday.
Great rental service
Great rental service. So easy to use. No hassle. Exactly what I needed - fuss free. Thank you
Quality Service
We ordered 2 child seats for 3 weeks, they were delivered on time and were in great condition, perfect for our families visit to the UK. Returning the seats was very simple, a QR code scanned into create the returns label and taken to a DPD pick up points. Would highly recommend and will be using again for future visits.
Great service
Great company! Really reasonable price and super easy to rent different products/equipment.
Amazing company for US car seats
I was so worried about not being able to take our own car seats to the US, then I found Tiny Explorers i’m SO thankful that I could find safe car seats for both our children with such a great and reliable company. It meant we could go on holiday and enjoy ourselves with no worries. Thank you!! Would definitely use you again. :)
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