They requested verification. On April 16, 2026, I sent the documents to the email addresses I did not receive a response. I resent the documents on April 17, 20, and 21. On April 23, I received a... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have been a depositing customer for a couple years. I always have a pleasant experience at Thunderpick, whether winning or loosing. It is one of my favorites. Deposits go smoothly, as do w... Vis mer
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Worst site ever, after losing my half of my balance i decided to withdraw my funds but they froze my balance even after submitting all proper and needed documents which any site would accept they did... Vis mer
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Thunderpick is honestly one of the smoothest betting sites I’ve used. Fast bets, clean interface, and no unnecessary drama — which already deserves respect. Special thanks to Sharmaine from support... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
Kontaktopplysninger
Canada
- thunderpick.io
3,3
Middels
371 anmeldelser
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Scam site
Worst site ever. I made an account and made 250$ deposit and the site blocked my account saying its multiple account. I did ask many times can you tell me which is the "alt account" but they never gave any answer and hold my money as collateral and not even letting me withdraw my initial money
28. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
UPDATE:
Thank you for your patience as we reviewed your case. On June 17, 2024, your account was flagged as a duplicate, leading to the revocation of your withdrawal rights. Following your inquiry on June 25 about using a referral code, our agent advised you to close the current account and create a new one, which you did.
However, on June 27, we requested KYC documentation due to a suspected connection with an older account from the same IP address. After reviewing your documents, it was concluded that you owned multiple accounts. As a result, we allowed you to choose one account to keep while permanently disabling the others. Since you didn't specify which account to keep, we closed the new accounts and allowed the withdrawal of your deposited funds (€228.14).
We understand this process can be frustrating and appreciate your cooperation. You can use your older account if you wish to continue using our services. If you have any further questions or need assistance with your old account, please reach out.
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We're truly sorry to hear about your experience. Please send us a direct message with your account details so that we can investigate this issue further. Your satisfaction is important to us, and we're committed to resolving this matter as quickly as possible.
excelente paga certinho
27. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Thank you for the great feedback! We're glad to hear we're meeting your expectations.
Super kind staff and good live support
Super kind staff. Hard to find a live support that isn't an AI these days. It's nice and much easier talking to real people. It makes a massive difference.
23. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Hi there! Thank you so much for taking the time to leave us this wonderful review. We're thrilled to hear that our team's efforts to provide live, person-to-person support have made such a positive impact on your experience. We firmly believe in the value of human interaction and are glad it resonates with you.
Your feedback encourages us to continue prioritizing real connections and personalized support. It's our pleasure to assist you and make your experience as smooth and enjoyable as possible. Thank you for recognizing the hard work of our staff, and please don't hesitate to reach out if there's anything more we can do for you!
Banning for no reason and no response for verification documents
i just create my account and deposited money and they banned me ( i played 0 mathes and did nothing). they are asking for documents, i also provided. but now its been 1 week and no response from them.
new update:
thanks to thunderpick, they unlocked my account and i am able to withdraw money. it's a very trusted website for me now.
21. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
UPDATE:
Hi there, thank you for your patience throughout the verification process and for providing all the requested documentation promptly. We understand that the duration of the KYC process was longer than expected and we appreciate your follow-ups and feedback on this matter. Please know that the timeframes can vary depending on the specifics of each case, which we aim to handle with the utmost care for security and compliance. We're glad to have your account active again and as a token of our appreciation for your understanding, we would like to offer you a small bonus. Please reach out to us directly to discuss this further. Thank you for choosing us and we hope to continue providing you with great service!
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Thank you for bringing this to our attention. We apologize for the inconvenience and frustration you’ve experienced. Account verification is an important process to ensure the security and integrity of our platform.
We understand that waiting for a response can be frustrating. Please reach out to our customer support team directly through our official website's live chat for an update on your account status. We are committed to resolving this issue promptly and ensuring you can enjoy your gaming experience with us. Thank you for your patience and understanding.
The most rigged casino ever
The most rigged casino ever. Don't play here. The blackjack is the worst by far. I Lost 2 100$ in the days. I was never up and lost 3 hands before winning one.
19. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
UPDATE:
Hello, we're sorry to hear about your dissatisfaction with your recent experience at our casino. We always aim to provide a fair gaming environment and take claims of discrepancies very seriously. Our team responded promptly with a compensation offer after reviewing your account activity, though we understand it wasn’t what you were hoping for. We would be more than willing to discuss a revised offer if you reconsider your decision to leave our platform. We value every player and are committed to ensuring a positive experience. Please reach out to us if you would like to discuss this further or have any additional feedback. Thank you for your understanding.
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Thank you for sharing your feedback. We understand your frustration and disappointment with your recent experience. Our games, including blackjack, use certified random number generators (RNG) to ensure fairness and randomness in outcomes.
If you have concerns about the fairness of the games, we encourage you to reach out to our customer support team. They can review your gameplay and provide detailed information. We are committed to maintaining a fair and enjoyable gaming environment for all our players. Thank you for bringing this to our attention.
the support team gets to your issue and fixes them asap
the support team gets to your issue and fix them as fast as possible
11. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Thank you for your feedback! We're thrilled to hear that our support team was able to resolve your issue quickly. Your satisfaction is our top priority, and we appreciate your recognition. If you need any further assistance, don't hesitate to reach out!
reba was very understanding and gave…
reba was very understanding and gave good insight into my issue
29. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that our team was able to provide you with the understanding and insight you needed. We strive to offer the best support possible, and it's wonderful to know that we made a positive impact on your experience.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're always here to help!
Great job great service felt like I was…
Great job great service felt like I was actually talking to soneone
28. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and felt well taken care of. Providing personalized and attentive service is our top priority, and it's wonderful to know we made a good impression. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Thunderpick is one of the best…
Thunderpick is one of the best itw right now.
The blue and black interface is a blessing to my eyes :)
also the casino is so good + there's a variety in slots games too. i am not into esports but still i appreciate the variety of games it has. sports section has good odds ngl.
Now lets come to deposit and withdraw.
I have deposited many times via USDT and never had any problem. similarly, i have withdrawn two times via USDT and both times i got my money in like 15/20 mins. i love the fast withdraws :)
The only criticism i can think of Thunderpick rn is that they don't have a cash out option in sports betting. if they start providing the cash out option then it would make it the best site in the world!!
Overall, i enjoy playing in here and hope to play for many years to come :)
27. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Thanks for your feedback! Glad you love the blue and black interface and the variety of games, especially the casino and slots. Even though you're not into esports, it's great to hear you appreciate the options.
Awesome to know you've had smooth transactions with USDT and fast withdrawals within 15/20 minutes.
Noted about the cash out option—having it available for all events would definitely make Thunderpick even better.
Happy to hear you're enjoying your time here and planning to stick around!
Cheers!
The CS was attentive and was able to…
The CS was attentive and was able to calm me down
17. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service. Our team works hard to provide the best service possible, and it's wonderful to know it made a positive impact on your experience. If you need any further assistance, please don't hesitate to reach out. We're always here to help!
great casino
great casino
everything exists slots and live games... etc
live support very helpful and kind
4. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Thank you so much for your positive review! We're thrilled to hear that you enjoyed our casino, from the variety of slots and live games to the helpfulness and kindness of our live support team. Your feedback means a lot to us, and we're dedicated to keeping the good times rolling for you. If you ever need anything, don't hesitate to reach out.
Very great friendly support great…
Very great friendly support great bonuses it's a great casino
6. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service and the bonuses. Your satisfaction is our top priority, and we look forward to serving you again soon. If there's anything else we can do for you, please let us know!
Phenomenal service
Very quick insightful informative and to no hoop jumping/delays
3. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Hi Michael, thank you so much for your kind words and continued support! We're thrilled to hear that you've had a great experience with us. Your loyalty means the world to us, and we're grateful for your ongoing support. Looking forward to serving you again soon!
Rigged card games
Rigged card games. Nobody gets 20 or 21 20 out of 24 hands of blackjack. Oh but they do. Caribbean poker 28 times in a row I had a a pair or better he beats it or doesn't qualify. 32 hands I had Ace and/or King and lost. A pair or better 72% of the time to my 18%. Then they claim it's all "random". Funny thing is it only happens randomly for the house.
30. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Hi there! We appreciate your feedback and take all concerns seriously. Our Caribbean poker game operates under strict industry standards to ensure fairness and transparency. While outcomes can sometimes feel unexpected, rest assured that our games are rigorously tested and adhere to industry regulations. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!
Also agree with complete scam
Also agree with complete scam. None of these online sites seem fair anymore. They are a money grab and it isn't fair odds. They rig it all against you. Your odds are 1/10,000, if they do so decide to choose you to win. Idk if it's even real people winning these winnings, probably bots or fake accounts. Stay far away from all online sites, you have been warned.
22. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
We're sorry to hear about your experience, Matt. At Thunderpick, we take all feedback seriously. Our goal is always to ensure fairness and transparency in all our products and services. We'd like to address your concerns directly to understand more about what happened. Please reach out to us via live chat or provide more details here and we'll gladly look into it.
Thank you for bringing this to our attention.
Not paying giveaway win
Won 500 euros from giveway, but they dont wanna give that money to me.
edit. already contacted you about this case on your live chat last week. 0 response
17. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Upon review, it appears that your account had been previously closed in alignment with our responsible gaming policies. As a result, the bonus was not added, following our standard protocol for closed accounts. However, recognizing the unique circumstances, we've made an exception and the €500 prize has been processed and sent to you.
We thank you for your patience and if you could update your review to reflect the resolution we would greatly appreciate.
SCAM CASINO
After i won 1.2k euro they kept me with verification about 1 month and then they stole all my winnings and returned only my deposit.
15. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Hi nessies,
We've requested your account details to conduct a thorough review of your case. Our goal is to uphold the fairness and integrity of our terms and conditions, safeguarding both the interests of our valued players and our platform. Should there be any discrepancies or misunderstandings regarding a potential breach of these terms, we are committed to clarifying these matters with you directly.
Rest assured, we are actively working on your case and will provide you with a detailed update as soon as possible. In the meantime, should you have any additional questions please don't hesitate to let us know.
This site is the biggest scam
This site is the biggest scam! NEVER play here! Crazy rollover on a bonus so you will never see your money, also they dont count all bets towards rollover which is insane, crazy rules and crazy high odds compared to everywhere else.
27. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Hi Brian,
We're sorry to learn that your recent experience did not meet your expectations.
Rollover requirements can differ based on the bonus type and the nature of your wagers. You can find detailed information regarding this on our FAQ page:
https://thunderpick.io/en/content/faq
That being said, our bonuses are designed to be both generous in value and fair in their conditions. We'd like to gain a deeper understanding of your situation and have requested your account details and hope you will allow us to help.
Rollover is a joke
Rollover is a joke. On a 1000$ bet they give you about 150$ rollover. There is no way you can win.
13. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Rollover contributions differ based on the game type, and detailed information can be found at https://thunderpick.io/en/content/faq. Unfortunately, the player has not responded to our request for their account details, making it impossible for us to assess their specific bonus and gameplay and provide an accurate response.
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Hi there,
While the rollover requirements can vary depending on the type of bonus you receive, and the type of wager(s) you are making, what you are mentioning here seems off and we'd like to look into it for you!
Please respond to our request to gather your account details and we will get back to you ASAP.
In the meantime, answers to frequently asked questions about bonuses can be found here:
https://thunderpick.io/blog/thunderpick-bonuses-frequently-asked-qquestions
DO NOT DEPOSIT HERE!!!!
DO NOT DEPOSIT HERE!!!!
I deposited using XRP deposit went through on the blockchain to the correct address and tag but never credited on the website, Over 190 XRP gone and I am not getting any help from support. They only tell you to check back tomorrow.
1. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra thunderpick.io
Hi Dominic,
We just wanted to follow up as we confirmed that the issue was ultimately identified and resolved, and you were given a bonus for the inconvenience. We understand the frustration this may have caused, and we genuinely appreciate your patience and understanding throughout the resolution process. If you find a moment to update your review, reflecting the resolution, it would mean a lot to us.
______
Hi Dominic,
We will get to the bottom of this and make sure it's handled ASAP.
To assist you further, we've requested additional information to pull up your account details. Please reply to the request as soon as you can.
We sincerely appreciate your patience and cooperation as we work to resolve this matter for you.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.