Thrifty Anmeldelser 

Ich kann mich diesen negativen Bewertungen leider nur anschließen. Wir haben über Check 24 bei Sunny Cars gebucht, da ich einen kompletten Vollschutz haben wollte. Das Auto wurde uns dann von Thrify Cars in Barcelona Flughafen übergeben aber es gab schon bei der Übergabe Probleme und Zusatzkosten, der Vertrag wurde nicht anerkannt von Check 24 und wir mussten nochmals alles neu unterschreiben mit Transaktionsgebühren von 150 €. Sie wollte noch eine Schlüsselversicherung abschließen obwohl wir in unserem Vertrag von Sunnycars alles dabei hatten, ich musste unterschreiben dass wir dafür haften wenn was mit dem Schlüssel wäre. Viele Kunden kamen und waren verärgert und wollte man untereinander kommunizieren wurde man aus dem Raum geworfen und immer wieder gesagt, dass man still sein soll.
Es ist unfassbar was wir erlebt haben, das Auto war sehr neu und nichts war zu bemängeln aber nach drei Tagen zeigte es Kundendienst und Service an, daraufhin wurde es abgeschleppt und wir wurden mit einem Taxi zurück zum Flughafen gefahren, die Dame verlangte bei dieser Aktion wieder Geld von uns, sonst würden wir den Ersatzwagen nicht bekommen, ich sagte dass es nicht unser Problem ist wenn das Auto nicht ordnungsgemäß gewartet ist und wir einen Vollschutz über Sunnycars haben, das interessierte sie nicht und bat uns vor die Türe. Kein Geld kein Auto. Daraufhin habe ich Sunnycars angerufen und alles erklärt, die Dame hat dann das Gespräch übernommen und uns erklärt wir sollen das Geld bezahlen und Sunnycars würde es uns rückerstatten. Bis jetzt liegt die Reklamation noch bei Check 24 aber ich kann jedem raten, diese Autovermietung nicht zu nehmen.
Ein kompletter Urlaubstag ging futsch und man wird abgezockt. Vorsicht!!!!

Alquilé un coche en el Aeropuerto de Jerez para una semana, pero al pedir que me dejaran el coche una hora más del plazo establecido me cobraron por esa hora un día entero. Ahí, la verdad, es que fue culpa mía porque acepté pero ya se veía la catadura del negocio que, sólo por una hora adicional, me cobraran un día. Cuando devolví el coche más o menos limpio y el depósito lleno, al cabo de un par de días me cargaron 30 y pico euros y todavía no sé por qué, pues no se dignan a coger el teléfono. Finalmente, me notificaron que me iban a cobrar 40 euros por una multa de tráfico que yo ya había pagado por medio de otra empresa que se ofreció a pagarme el servicio antes. Cuando les escribí que la sanción ya estaba pagada, insistieron en cargarme los 40 euros. En definitiva, son unos vulgares ESTAFADORES, LADRONES y RATEROS.

Never use them, they make you sign and charge you for ekstra insurance you already have. Couldn’t give less than 1 star. They are the worse company ever

De fakturerer ekstra uden forklaring, og svarer ikke på klager
Jeg vil ikke leje hos dem igen

Achtung nach einer Woche 330 Euro abgebucht, ohne eine Benachrichtigung oder Begründung

The car was fine, but the woman at the Thrifty rental desk at Malaga Airport tried to sell me insurance for 350 Euros, for my 13-day rental. She was very aggressive, and when I showed her my separate car hire insurance policy she said, "There's no point in showing that to me" and concluded with, "Next time you can take the bus." This was an awful start to my holiday. I will never use Thrifty again.

NE LOUER PAS VOTRE VOITURE CHEZ THRIFTY MALAGA AIRPORT
grosse anaque, ils ne rendent pas la caution, alors que la restitution du véhicule était sans problème, et en plus ils font des prélèvements sur mon compte bancaire, FORCEMENT NON CONSENTI

VORSICHT BETRUG!!!!

So wie in anderen Rezensionen beschrieben, wird eine 300€ Kaution bei Abholung geblockt und diese wird nie wieder zurück gegeben.

This is the worst car rental company I have ever used, and I have used plenty all over the world!! My booking was £80 but basically it ended up being over £300 through various excuses. In the end I was so outraged that I abandoned the booking. It was so clearly a scam!!!! I don't normally write reviews, but I am compelled to write this one to warn you. I am a real reasonable person. This company is to be avoided at all costs! I booked the rental via Booking.com. I have complained to them and I am waiting to see what they say. I have used Booking.com for many years and never had a problem like this.

Facturación abusiva y prácticas engañosas en el aeropuerto de Málaga – Expediente 35006667

Deseo denunciar las prácticas comerciales desleales por parte de Auto Europe y de su socio Thrifty / Hertz en el aeropuerto de Málaga (alquiler realizado en julio de 2026, expediente n.º 35006667).

En el momento de la recogida del vehículo, el personal del mostrador me hizo firmar un documento presentado como el bloqueo habitual de una fianza de 500 €. En realidad, dicha cantidad no fue bloqueada, sino directamente cobrada de mi cuenta bancaria, encubriendo una facturación abusiva de servicios no consentidos.

A pesar de haber aportado los justificantes del pago previo del alquiler y de la devolución conforme del vehículo, Auto Europe y Thrifty se niegan a realizar el reembolso y se escudan en justificaciones infundadas.

Desde un punto de vista legal, estas prácticas constituyen:

Una práctica comercial engañosa en virtud de la Directiva europea 2005/29/CE y de la Ley 3/1991 de Competencia Desleal.

Un incumplimiento grave de las obligaciones de transparencia e información precontractual (Real Decreto Legislativo 1/2007 para la defensa de los consumidores y usuarios en España).

Ante la negativa a regularizar la situación, se están tramitando las correspondientes reclamaciones ante los organismos competentes:

Centro Europeo del Consumidor (CEC / ECC-Net) para litigios transfronterizos.

Oficina Municipal de Información al Consumidor (OMIC) de Málaga.

Junta Arbitral de Consumo.

Si han sido víctimas de estos mismos atropellos por parte de estas compañías, no lo dejen pasar: acudan inmediatamente al CEC o a la OMIC para hacer valer sus derechos.

Facturation abusive et pratiques trompeuses à l'aéroport de Málaga – Dossier 35006667

Je tiens à signaler des pratiques commerciales particulièrement déloyales de la part d'Auto Europe et de son partenaire Thrifty / Hertz à l'aéroport de Málaga (location effectuée en juillet 2026, dossier n° 35006667).

Lors de la prise en charge du véhicule, le personnel au comptoir m'a fait signer un document présenté comme le blocage classique d'une caution de 500 €. En réalité, cette somme n'a pas été bloquée mais directement débitée de mon compte bancaire, dissimulant une surfacturation abusive de services non consentis.

Malgré la présentation des preuves de paiement préalable de la location et de la restitution conforme du véhicule, Auto Europe et Thrifty refusent tout remboursement et se réfugient derrière des justifications infondées.

D'un point de vue juridique, ces méthodes constituent :

Une pratique commerciale trompeuse au sens de la Directive européenne 2005/29/CE et de la Ley 3/1991 de Competencia Desleal.

Un manquement grave aux obligations de transparence et d'information précontractuelle (Real Decreto Legislativo 1/2007 relatif à la protection des consommateurs en Espagne).

Face à ce refus de régulariser la situation, des procédures sont ouvertes auprès des autorités compétentes :

Centro Europeo del Consumidor (CEC / ECC-Net) pour litige transfrontalier.

Oficina Municipal de Información al Consumidor (OMIC) de Málaga.

Junta Arbitral de Consumo.

Si vous êtes victime des mêmes agissements avec ces loueurs, ne laissez pas passer : saisissez immédiatement le CEC ou l'OMIC pour faire valoir vos droits.

SON UNOS ESTAFADORES
Llegamos al mostrador de Thrifty del Aeropuerto de Málaga el domingo 16 de agosto de 2026, aproximadamente a las 13:30 horas.
Teníamos una reserva ya pagada hasta el 25 de agosto, así como un seguro de cobertura premium contratado a través de Booking.
Al llegar al mostrador, el empleado nos indicó directamente que se nos iban a cargar 520€, de los cuales 150 € serían devueltos si entregábamos el vehículo con el depósito lleno. Al preguntarle a qué correspondían los 370€ restantes, nos dijo que se trataba de un seguro que cubriría cualquier golpe o accidente. Durante la conversación, el empleado insistía en que nuestro seguro contratado a través de Booking no era fiable y que debíamos cancelarlo y contratar el suyo. Nos decía que, si teníamos un accidente, incluso aunque no fuera culpa nuestra, tendríamos que pagar 1.700€.
Llamamos a Booking para comprobar esta información. Desde Booking nos confirmaron que el seguro que habíamos contratado sí era válido y que, en caso de producirse un siniestro, el procedimiento consistiría en abonar a Thrifty, cuanto correspondiera, no los 1.700€ que nos habian dicho, y posteriormente reclamar el importe al seguro contratado a través de Booking.
Durante la entrega del vehículo se nos proporcionó información confusa, intimidatoria y orientada a conseguir que canceláramos un seguro que ya teníamos contratado para adquirir el seguro ofrecido por Thrifty, cuyo coste era de 370€ por nueve días.
Además, se nos dijo de que, si contratábamos ese seguro con Thrifty, se nos aplicaría un descuento del 50 % en el importe correspondiente al conductor adicional, al figurar yo como titular por haber hecho la reserva. Finalmente, nos cobraron 105 € por añadir un conductor. Les expliqué que desde hacía dos meses no podía conducir por una medicación que me recetaron, que mi inclusión como conductora respondía únicamente a las circunstancias de la reserva. Al no contratar finalmente el seguro de Thrifty, no se aplicó el descuento que inicialmente se nos había ofrecido.
La situación se alargó hasta las 14:15 horas, con el cambio del turno del empleado que nos había atendido. Explicamos a la nueva empleada lo ocurrido y manifestamos nuestra disconformidad, y su actitud no fue adecuada y recibimos respuestas que consideramos poco profesionales.

Achtung! Versicherungsfalle!

I am extremely dissatisfied with my recent experience with Thrifty Spain at Valencia Airport.

At the time of collection, I was presented with a rental agreement containing additional charges, including VAT and an airport fee applied in connection with the insurance/cover I purchased. These charges were not clearly explained to me by the agent before I was asked to initial and sign the agreement.

The agent did not provide a clear verbal breakdown of the additional costs or explain that these amounts would be charged separately on top of the insurance cost. I initialled the agreement in the reasonable understanding that the relevant costs were covered by the rental arrangements and voucher I had already paid for. I accept that I should have scrutinised every individual line before signing, but that does not excuse a lack of clear and transparent explanation of material additional charges at the point of sale.

This is particularly concerning because the additional costs were presented during a process in which I was being asked to approve and initial documents, rather than being clearly and proactively explained before I committed to the additional products and charges.

I subsequently raised the matter with Thrifty and requested that the charges be refunded. Thrifty refused to do so, despite my complaint being specifically about the lack of transparency and explanation at the time the additional charges were imposed.

In my view, this is an unacceptable approach to selling optional products and additional charges to consumers. A customer should be given clear, comprehensible information about the total price and any additional mandatory or associated charges before agreeing to them. Simply placing charges in a contract and asking a customer to initial it does not, in my view, constitute adequate customer communication where the material financial implications have not been properly explained.

I consider the sales process I experienced to be misleading and insufficiently transparent, particularly given that the additional charges were not clearly brought to my attention before I agreed to the paperwork.

I would therefore urge anyone renting from Thrifty at Valencia Airport to exercise extreme caution. Do not rely on the agent’s verbal assurances or assume that charges are included in your voucher. Demand a complete written breakdown of every charge, including insurance, VAT, airport fees and any other supplements, before signing or initialling anything.

For me, the issue is not simply the money. It is the principle of transparent pricing and informed consent. When a rental company adds material charges that the customer says were not properly explained at the point of sale, it should take the complaint seriously and investigate the sales process rather than simply pointing to a signed agreement.

After this experience, I have no confidence in Thrifty Spain’s sales practices at Valencia Airport and would not rent from them again.

Flight to Alicante was 45 mins delayed, so I waited for the case whilst my wife went to pick up the car. When I came out she was wandering around the car part looking for help. Thrifty had closed for the night (even though they had our flight details and could see we would be a little late). I asked some other 'open' rentals where they were and why they were still open. They could not help but said they always stay open if a customer was delayed.
Bear in mind, we had paid up front for 3 weeks car hire.
We had to get a 50 euro taxi to our accomodation and my wife (who is Spanish, so better for comms than me) paid another 50 euros the nest day to go back to Thrifty.
We are now 1000 euros out of pocket and a day lost on our car hire.
Thrifty were the most unhelpful they could be refusing to compensate or help us in any way.
Here are some verbatim quotes from their manager
"We close at the closing time, why would we stay open"
"How do we know you were actually on the flight at all"
Because my wife was so upset, she did not check the car for dents etc and they hit us for £400 on return for marks that were clearly very old.
I wrote to their customer services with a full breakdown of what had happened and they could not be bothered to respond.

USE ANOTHER COMPANY

We were completely scammed by Thrifty at Alicante Airport. After travelling for over 12 hours, exhausted and arriving late in the evening, we were hit with a pile of hidden charges that were never explained at booking and certainly not made clear at the desk.

They added three extra taxes/fees without any proper explanation:

A charge just for picking the car up at the airport

A so‑called “premium roadside assistance” fee we never asked for

An after‑hours pick‑up fee, even though they were operating and handing the car over at that time

None of this was communicated upfront. No transparency, no clarity — just opportunistic add‑ons when customers are tired and vulnerable. It felt deliberately designed to catch people out.

Absolute crooks. We will never use Thrifty again and strongly advise others to avoid them. Hidden fees, zero honesty, and a terrible start to our trip.

Good Afternoon

I booked my car rental through you, I added all the information required including the flight number.

Our departure was delayed by about 20 min initially, then on the runway the take-off was abandoned, we were held on the plane for about 2hours or more, while they sorted out the issue, we were told to keep phones on airplane mode so could not calls.

When we arrived in Valencia, went straight to the car hire place, where we had to wait another 20 to 30 min to get served , then were told as we were over 2 hours late our car was given to someone else and the only was we could get a car was to pay 240 euros for an “upgrade” an automatic station wagon, which in my opinion was not an upgrade as I do not like station wagons, and they said they had no other cars at the same price.

Why do we supply the flight number? I thought that was to make allowances for delays, so the car company would know we were still on our way.
I always have my own car rental excess insurance (icarhireinsurance ) which they seemed not to like but I know I’m covered.

Usually I hire on a full to full policy so made sure I returned the car full and it was signed off full when returned and the car was checked and it was signed off that there was no extra damages.
I have now got a charge from Herts ( firefly/thrifty) for £303, but have not got a receipt explaining where that cost comes from.

I urge you to look at Trustpilot reviews on specifically Valencia airport and this seems to be a regular occurrence, I urge you not to use them.
Often use OK mobility and have always given then 4 or 5 star reviews as they seem to be good and honest.

It seems to be a patten to give a low price on booking and then use tactics to increase the price dishonestly which in turn does not reflect well on your company.

When one arrives are a car rental desk with bags one is in an impossible situation as one needs the car, Last minute rentals from other companies would be super expensive, they know its pointless for us to argue as we are in a foreign country with accommodation reservations that has cost us a lot of money and we can’t refuse the extra cost for the forced questionable upgrade without sacrificing our whole vacation.
Herts/firefly/thrifty or what ever they are called seems to be disappointingly dishonest bullying travellers to pay for more than they initial agreement.

I booked a car through MySpain with Thrifty at Alicante Airport. The cost via MySpain was €44 plus €55 (insurance) for 7 days. When I arrived at the airport, a guy gave me a chaotic explanation about a €468 deposit, claiming the money would be refunded once I returned the car with a full tank. That €468 charge included an exorbitant insurance fee, even though I already had my own coverage through MySpain. On top of that, I spent another €59 on fuel before returning the vehicle. Only now—a week after getting home and reading reviews—do I realize I paid a total of around €640 for a 7-day rental and that I won't be getting any money back. Thrifty is a terrible car rental company. Never again.

Got massively overcharged for insurance, at double the price of the rental. They won't let you waive coverage and insist you get their egregiously overpriced coverage. Will never use Thrifty again.

Have rented cars all over the world without issues. Booked through Doyouspain.com on a full to empty fuel policy expecting to pay slightly over the odds for a tank of fuel. On arrival told of an additional non-refundable 60 euro fuel service fee on top even if the car brought back full - daylight robbery in action. Contacted Doyouspain.com as not mentioned specifically in their terms as non-refundable and failed to get an answer. Lots of unmarked damage on arrival requiring extra time to get them to note properly, and no-one on site during opening hours to check the car on return, concerning given the previous reviews about unexpected later charges. Shame as the car was otherwise quite good and modern, supplied under Hertz branding. Will avoid in future and wanted to make others aware of this trap.

DO NOT USE THESE SCAMMERS! No one had made me aware of the extra insurance that has been added to my order when I collected the car. They have added it there without my permission as I had pre-paid for my booking at the time of making the reservation. No discussion had taken place about any extras and I did not give any permission to take any extra amount from my credit card other than blocking the funds for deposit. Yet, they have still taken the funds from my card for insurance that I had never taken!