The Software City Anmeldelser 

427
•
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

This was a really good deal ... I am not a novice, but I tend to get confused in unfamiliar territory, but they helped me through the process ... their chat box was there the whole time, answering my... Vis mer

Vurdert til 5 av 5 stjerner

Between Jarvis and James being GOD like in his skill, in my 80 years on this planet these two are one of the most helpful and reasonable people I've had the pleasure to know. I'd rate their combined e... Vis mer

Vurdert til 4 av 5 stjerner

Had help from Jarvis after my first try. Instructions intimidated this 77 year old lady. Jarvis kept me on tract and i muddled through it. Thanks Jarvis.

Vurdert til 5 av 5 stjerner

They were very responsive efficient and followed up after purchase. Good customer service. Very happy. Got everything I needed at a good price with no strings attached.

Informasjon om virksomheten

Skrevet av virksomheten

We focus on making your software purchasing experience simple, fast, and reliable. We offer genuine digital licenses with a one-time payment, ensuring customers receive lifetime access without hidden fees or subscriptions. After completing your purchase, your unique product key is delivered quickly and securely via email, allowing you to start using your software right away. We take pride in our responsive customer support, guiding you through every step of installation and activation. Every order is backed by a 30-day money-back guarantee, giving you complete confidence when you shop with us. Choose The Software City for trustworthy products and a seamless, customer-focused experience.


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

427 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 58 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(427)

282 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

After original purchase of MSO 2024…

After original purchase of MSO 2024 Home I realized I had opted for a MSO version that would not suit my needs afterall, so, I requested another version and TSC made the swap seamlessly as I had not, yet, entered the first key. Thanks Jason P. from customer service!

26. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I couldn't install the program

I couldn't install the program. I paid for the experts to help. The link i was sent didn't work. I requested a full refund and was told it would be issued. I am still getting emails asking how happy I am with the product. I have now been informed that my refund is processed. I am not super tech-savvy and shouldn't have tried this type of purchase.

22. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til The Software City

Svar fra The Software City

Hi Cathleen,

Thank you for taking the time to share this, and I'm truly sorry the installation didn't go smoothly for you — that's not the experience we want anyone to have, especially after paying for our expert help and receiving a link that didn't work.

I can confirm your full refund has now been processed, so you won't be out of pocket.

If there's anything else we can do to put this right, please reach us directly at support@thesoftwarecity.com — we'd be glad to help.

Warm regards,
The Software City Team

Vurdert til 5 av 5 stjerner

The download was a seamless experience

The download was a seamless experience. The company sent clear instructions and the programs installed perfectly. Before I ordered the software, I uninstalled the MS 365 file in the "start menu" so there would not be a conflict. Otherwise, nothing unusual happened.

19. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Terrible service

Terrible service, they ignored my requuests to send me the information to re-download my purchase to my new laptop resulting in a late hand in for my school assignment dropping my average.
Not at all impressed.
Avoid these guys if you seek timely customer service. Yes the product is affordable but what good is that when you cannot access it because they didn't A) send me a email with my product so i wouldn't have future issues, and B) completely ignored me when i requested a link to my own purchase.

16. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til The Software City

Svar fra The Software City

Hi Alex,

Thank you for taking the time to leave this feedback, and I'm truly sorry — both for the delay in our replies and for the stress it caused with your school deadline. That's not the experience we want anyone to have, and I completely understand your frustration.

Every order is delivered with the license details sent to the email used at checkout, so it's possible our messages landed in a spam/junk folder or a different inbox — but regardless of the cause, you reached out and we should have answered you quickly. That's on us.

I'd genuinely like to make this right. Please email us directly at support@thesoftwarecity.com with your order number or the email you used to purchase, and I'll personally re-send your product details and download link straight away so you can get back up and running on your new laptop.

Again, my apologies for letting you down here — I hope you'll give us the chance to fix it.

Best regards,
The Software City Team

Vurdert til 1 av 5 stjerner

Don’t waste your money

Don’t waste your money. Can’t load and have asked for help and only advertisement for more products. Have asked for refund but looks like will need to handle through Credit card

10. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til The Software City

Svar fra The Software City

Hi Theresa,

I'm sorry for the trouble getting your product to load, and I understand the frustration — especially if the replies you received felt like promotions rather than real help. That's not the support standard we hold ourselves to, and I apologize.

I want to sort this out for you directly. Please email support@thesoftwarecity.com with your order number, and we'll do one of two things, whichever you prefer: walk you through the installation step-by-step until it's working, or process your refund right away — no hassle.

You're in control here, and we'd genuinely like the chance to fix it. I'll personally make sure your message is handled quickly this time.

Best regards,
The Software City Team

Vurdert til 1 av 5 stjerner

The download was screwed up

The download was screwed up. I emailed them and waiting for somebody to contact me. I purchased Microsoft office 2024 but when I open it word and Excel are listed as 2019, which is no longer supported by Microsoft. Why when I purchased Microsoft 2024 do I still have 2019?

12. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til The Software City

Svar fra The Software City

Hi Don,

I'm sorry the download didn't go smoothly, and that you've been left waiting for a reply — that wait is on us, and I understand how frustrating it is to be stuck without an answer.

Your message matters to us and we want to get you up and running quickly. If you haven't heard back yet, please email us at support@thesoftwarecity.com with your order number and we'll jump on it right away — re-sending your download link and walking you through it if needed.

Thanks for your patience, and apologies again for the delay. We'll make it right.

Best regards,
The Software City Team

Vurdert til 5 av 5 stjerner

Making sure purchases are installed…

Making sure purchases are installed perfectly especially for seniors that are
Unsure of themselves and don’t whoever to download or install a program, my James Pham stayed in touch with thru it all. Thank you to him & his patience a #10 out of 5.

10. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Issue while installing

I had an issue while installing the software and when I ask a question someone was right there with straight forward answers. I did what they said and the download and installation was easy. At the time I was doing the installation I did not expect an answer. I guess it was AI, but the answer work.

6. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

ORDER 25176 Windows 11 pro product key used already

Bought windows 11 pro product key from this site—HUGE mistake. They delivered the key fairly soon after I purchased, and I went straight to redeem it on my computer. I was then prompted with a notice that the key had already been used. I tried to contact software city multiple times across multiple days, via email and their website chat. No response EVER. I need a refund immediately so hopefully this review gets their attention

4. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til The Software City

Svar fra The Software City

Hi, thank you for flagging this, and we're sincerely sorry — this is not the experience we want any customer to have.

We've investigated order #25176 and confirmed the issue on our end: the Windows 11 Pro key you received had already reached its activation limit before it got to you. That's our mistake, and we also apologize that your messages weren't answered in time — we've reviewed our support queue to make sure this doesn't happen again.

We want to make this right immediately. We're sending a brand-new, unused replacement key to the email on your order today — and if you'd prefer a full refund instead, we'll process it right away, no questions asked. You can also reach us directly at contact@thesoftwarecity.com with "Order 25176" in the subject line and it will be prioritized.

Again, our apologies, Brian. We'll make sure you're fully taken care of within 24 hours.
— The Software City Support Team

Vurdert til 5 av 5 stjerner

The MSN Home Page was Driving Me Crazy!

Every day when I turned on my computer, I would see a vast amount of articles on MSN, as MSN was my home page. The flashing content for most of the articles gave me a headache; also some of the articles were downright untrue. I wrote to James to ask him if there was a way to change my home page to something other than MSN. He quickly sent directions, both for stopping MSN from being my home page and for turning off the content/feed. What a difference! I am now enjoying what I read on the Internet.

2. juni 2026
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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