Thepetdrop Anmeldelser 

Svar fra Thepetdrop

For 1 dag siden

Thank you so much for your wonderful 5-star review!

We're delighted that you love the bracelets, and we're especially pleased that we were able to help resolve the delivery issue for you.

As a small family business, providing friendly and helpful customer service is incredibly important to us, so your lovely comments really do mean a lot.

Thank you again for your kindness, understanding and recommendation. We hope the recipients love their bracelets!

The Pet Drop Team

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For 2 dager siden

Thank you so much, Claire, for your wonderful 5-star review!

We're delighted to hear that you love your bracelet, and it's especially lovely to know you appreciated our customer service.

As a small family business, your kind words and recommendation really do mean the world to us.

Thank you again for your support!

The Pet Drop Team

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21. okt. 2026

Thank you so much for your lovely 5-star review, Richard!

We're delighted to hear you're pleased with your purchases and that everything was dispatched promptly. It's especially nice to know you appreciated our communication, as looking after our customers is really important to us.

Thank you for choosing The Pet Drop and supporting our little family business!

Andrew & Faye
The Pet Drop 🐾

Svar fra Thepetdrop

19. okt. 2026

Thank you so much for your lovely 5-star review, Jenny!

We're delighted to hear that you love your bracelet and that it arrived quickly and well packaged. We always want our customers to have a great experience from ordering through to delivery, so your feedback really means a lot to us.

Thank you for supporting our little family business!

Andrew & Faye
The Pet Drop 🐾

Svar fra Thepetdrop

19. okt. 2026

Thank you so much for your lovely 5-star review, Lisa!

We're delighted to hear you're pleased with your bracelet and that it arrived so promptly. It's wonderful to know you feel it was great value for money too!

Thank you for choosing The Pet Drop and supporting our little family business. We really appreciate it!

Andrew & Faye
The Pet Drop 🐾

Svar fra Thepetdrop

19. okt. 2026

Thank you so much for your lovely 5-star review, Christine!

We're so pleased you love your robin bracelet, although we're sorry the little robin came loose.

We always want our customers to feel confident shopping with us, and if something isn't quite right, we'll do our very best to put it right as quickly as possible.

Thank you for giving us the opportunity to resolve the problem and for taking the time to share your experience. Your kind words really do mean a lot to our little family business!

Andrew & Faye
The Pet Drop 🐾

Svar fra Thepetdrop

19. okt. 2026

Thank you so much for your wonderful review!

We're delighted to hear that your wife loves her robin bracelet and that it arrived so quickly. It's especially lovely to know you're thinking of ordering another so your wife and daughter can have matching bracelets!

Thank you for your kind words and for supporting our little family business. We really appreciate it!

Andrew & Faye
The Pet Drop 🐾

Svar fra Thepetdrop

19. okt. 2026

Thank you so much, Anthea!

We're delighted to see your lovely review has come through after all!

It really means a lot to us that you loved your Pawget-me-not bracelet enough to replace the one you lost. Knowing that our jewellery means so much to our customers makes what we do really special.

Thank you again for your kindness, your lovely messages and your continued support.

Warmest wishes,

Andrew & Faye
The Pet Drop 🐾

Svar fra Thepetdrop

19. okt. 2026

Thank you so much for your wonderful review, Debbie!

We're so pleased you found the perfect little gift for your sister, and it's lovely to hear that you're happy with the quality, price and delivery.

We hope your sister loves her gift too! Thank you for choosing The Pet Drop and supporting our little family business.

Andrew & Faye
The Pet Drop 🐾

Svar fra Thepetdrop

19. okt. 2026

Thank you so much for your wonderful 5-star review!

We're delighted to hear that your three robin bracelets arrived in good time and that you're pleased with them. We hope your granddaughters love their bracelets just as much!

Thank you for supporting our little family business. It really does mean a lot to us.

Andrew & Faye
The Pet Drop 🐾

Svar fra Thepetdrop

19. okt. 2026

Thank you so much for your lovely 5-star review! ❤️

We're delighted you're happy with your jewellery and that you feel it was great value for money. Your kind words and support really mean a lot to our little family business.

Thank you again for shopping with us!

Andrew & Faye
The Pet Drop 🐾

Svar fra Thepetdrop

6. aug. 2026

Thank you for your lovely feedback. We really appreciate it. God bless xx

Svar fra Thepetdrop

Oppdatert: 23. juni 2026

A warning to all business owners. If you ever see this woman buy anything from you, refund her immediately and dont send the goods. She bought items off us which were posted in a good and timely manner. She received and then emailed back which we responded to only to have it immediately bounce back due to her email settings. We said to return and we would refund or could send out the items again taking into account her concerns. As the email bounced she couldn't see this and then hounded us with more emails calling us names. None of which we could reply to. She then raises a case with PayPal and I submit to them evidence we had replied to her with how to resolve only for PayPal to also side with her. We are now down on the products. The postage and the money all because this woman cant sort her email settings.

If I could give this person 0 stars, I would too.

Svar fra Thepetdrop

11. mai 2026

Hi Barry,

We’re sorry to hear you remain unhappy with this situation.

We did provide the Royal Mail tracking details and delivery confirmation available to us at the time, which indicated the parcel had been delivered successfully. We understand how frustrating situations involving missing parcels can be, particularly when tracking information differs from a customer’s expectations.

We would also like to clarify that we did continue responding to your correspondence and attempted to assist based on the information provided by the carrier.

While we appreciate this situation was disappointing, we do take customer concerns seriously and always aim to help where possible.

Kind regards,
The Pet Drop

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11. mai 2026

Hi Karen,

Thank you for your feedback and for your kind comments about the bracelet design — we’re glad you liked it overall.

We also appreciate your comments regarding the robin charm being single sided, as we understand this may not have been what you expected. Feedback like this is really helpful and will be taken on board as we continue reviewing and developing our product designs.

Kind regards,
The Pet Drop

Svar fra Thepetdrop

11. mai 2026

Hi Sam,

We’re sorry to read this feedback. We take both product quality and customer service very seriously, so we’re disappointed to hear this was your experience.

Unfortunately, we’re unable to locate any recent correspondence or order details from the information provided here, but we would really welcome the opportunity to investigate this further and resolve any issues.

Please contact us via the email on your order confirmation with your order details and we’ll be happy to assist you.

Kind regards,
The Pet Drop

Svar fra Thepetdrop

11. mai 2026

Hi Sian,

We’re really sorry to hear this and completely understand your disappointment if one of the bracelets was missing the robin charm.

We do reply to all customer emails we receive, so we’re sorry if your messages didn’t reach us for any reason. We’d really like the opportunity to look into this and put it right for you.

Please contact us again with your order details and a photo of the bracelet received, and we’ll be happy to resolve this as quickly as possible.

Kind regards,
The Pet Drop

Svar fra Thepetdrop

11. mai 2026

Thank you for the lovely feedback. God bless

Svar fra Thepetdrop

11. mai 2026

Hi Annie,

We’re sorry to hear you were disappointed with your order.

This particular bracelet was designed as a surprise-style charm bracelet, where the images shown on the website were intended as examples of the types of cat-themed charms that may be included. We did also include this within the product description, as each bracelet can vary slightly.

That said, we completely understand that you had different expectations, and we appreciate your feedback as this helps us review how clearly we present personalised and surprise-style products on our website.

Kind regards,
The Pet Drop

Svar fra Thepetdrop

11. mai 2026

Hi,

We’re sorry to hear that you remain unhappy with your experience.

We always aim to describe and photograph our products as accurately as possible and have supplied many of these items without previous concerns of this nature. However, we understand that expectations can sometimes differ, and we did review the matter carefully at the time.

We would also like to clarify that we do not intentionally block customer communication, and we are sorry if there was any issue contacting us.

While we appreciate that we were unable to reach an agreement on this occasion, we do take all customer feedback seriously and will continue working to ensure our product information and customer service remain clear and helpful.

Kind regards,
The Pet Drop