Purchased Hycosan dry eye drops, saved around £30 on total order compared to price at Boots. They arrived really quickly and order was 100% accurate and packaged well. Will definitely be ordering wi... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I went to buy exact same sunglasses front boots which were £160 I look online and see exact ones for nearly half of the price I bought them Sunday i email them as there was 3to 5 days... Vis mer
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I'm currently visiting the UK and the pricing is very good for contact lenses compared to the mainstream opticians here. Ordering was very simple. I can't believe I ordered them on Wednesday and they... Vis mer
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I have been really impressed at the customer service from The Optical Store during my recent purchases. When I had ordered the incorrect lenses for my partner, I emailed to confirm the return... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Discover top-quality contact lenses and eye care products at the Optical Store. Fast UK delivery & expert customer service. See the difference today! With over 35 years of experience as opticians, including two decades of owning and operating a successful chain of practices in London UK, The Optical Store was founded to ensure quality eye care is accessible to the nation and beyond – providing high quality contact lenses at affordable prices, delivered right to your doorstep. Backed by decades of expertise and a dedicated in-house team of optical professionals, The Optical Store brings convenience, affordability and peace of mind when purchasing contact lenses online. From daily disposables to specialty lenses, we offer a wide range of options to suit your specific needs and preferences. At The Optical Store, we don’t just sell contact lenses – we provide a seamless customer experience rooted in trust, reliability, and genuine care.
Kontaktopplysninger
4,9
Enestående
303 anmeldelser
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Easy to order
Easy to order, delivered by return, sensible price.
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thanks for taking the time to leave us a review, Bill! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon!
Excellent service excellent price
Excellent service excellent price, i ordered Ray Bans on athursday evening and they arrived Saturday morning free delivery. I order a lot of stuff and you just dont get better 😊😊😊
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you for your review, Anthony - this genuinely means a lot to our team! We’re pleased your Ray-Bans arrived quickly and that you were happy with both the price and service. Hearing “you just don’t get better” has absolutely made our day! We look forward to welcoming you back to The Optical Store again soon.
The customer service is excellent
The customer service is excellent. They promptly dealt with my query and the delivery was very quick. Will definitely use this service again.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Query sorted, order delivered, happy customer - we’ll take that! Thanks so much for your support, Caroline. We look forward to welcoming you back to The Optical Store again soon!
Excellent service
Excellent service. Beautiful sun glasses .Thank you .
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thanks for taking the time to leave us a review, Ann! We’re delighted that you love your new sunglasses and we look forward to welcoming you back to The Optical Store again soon!
I made an error when ordering from…
I made an error when ordering from this website. I realised within an hour and emailed them separately to amend the issue. I was contacted extremely rapidly by a very polite email that had rectified my concern immediately and updated me on delivery of my items reassuring me that would be the next day. Sure enough Royal mail securely delivered my contacts lenses which were well packed and protected. Thank you for extremely prompt and efficient service.
I don’t wear contacts regularly so am not a frequent shopper so I shop around but will definitely be using this service again. They have it just right price very competitive but customer service brilliant.
Thank you 🤩
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you so much for your kind words, A! We know that “oops, I ordered the wrong thing” moment can be stressful, so we’re really glad we could get it fixed quickly and keep your delivery on track. Really appreciate you choosing The Optical Store and we look forward to welcoming you back when you're ready to stock up again!
Competitive price and quick delivery.
Competitive price and quick delivery.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thanks for taking the time to leave us a review, Anne! We look forward to welcoming you back to The Optical Store again soon.
Svar fra The Optical Store
Thank you very much for taking the time to leave us a review, Paul! We’re delighted to hear your order arrived quickly, and we look forward to welcoming you back to The Optical Store again soon!
Terrible customer service
First two orders from this company was a positive experience, untill... there was a problem. There is only one type of lenses I can wear and they cost £120 for three monthly pairs. One of the R lenses was faulty and I contacted the company to have it replaced. It does happen occasionally, and sending a replacement would previously never be a problem.
However, the optical store informed me, that they couldn't replace the single lense and would issue a refund for the affected lense. There was a further communication, where I tried to explain that this wouldn't solve the problem, as I would be left with the L lense for which I couldn't get a pair and would be left out of pocket. The cost of single lense is £20! It was like talking to a complete novice and someone who just doesn't have a clue. In there opinion I was not left out of pocket, yet I'm left with a single and expensive lens!
Where is their logic? I decided to stop waisting my time in trying to explain a simple matter to them and rather contacted my bank who agrees with me entirely. No need to say I won't order from them again, but rather go back to the previous larger company. Yes, lenses were more expensive but, I've never had such an upsetting experience. No wonder people prefer to use larger, more reputable and reliable companies and the small business go bust!
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you for your review, Maggie.
We are genuinely sad to read this, especially as you had previously taken the time to share your positive experiences with us. To now change that to a 1 star review because we did not provide the exact outcome you wanted feels extremely unfair.
For anyone reading, the issue reported related to one individual contact lens from a pack of three. We were unable to supply a single replacement lens, so instead, we refunded the cost of the individual defective lens in full. That means you were refunded for the lens you reported an issue with.
What we are not going to do, and what we do not believe any reasonable business would be expected to do, is refund lenses that were not faulty, were not reported as faulty, and are still perfectly usable. The left eye lens you refer to was not defective and remains usable as a spare lens. We appreciate this may not be ideal, but it does not mean you were left out of pocket for the faulty lens.
We have communicated with you at length, explained this clearly, and tried to support you as best we can. Across your multiple orders with us, we have always delivered to you on time and provided you ongoing customer support on several different topics, so we do not accept the suggestion that we have been careless, unreliable or unhelpful.
We also find the comment about small businesses “going bust” to be particularly personal and unnecessary. It is disappointing to see such a comment made after we resolve the matter fairly by refunding your defective contact lens.
Whilst we would be disappointed to lose you as a customer, you are of course entitled to shop elsewhere. However, we do not believe this review gives a fair or balanced reflection of the support provided, the facts of the issue, or the resolution offered.
Good website with fair prices & super…
Good website with fair prices & super quick delivery...thank you 👌
20. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thanks for taking the time to leave us a review, Pauline! We appreciate your feedback and we look forward to welcoming you back to The Optical Store again soon!
An excellent company to deal with…
An excellent company to deal with always super fast delivery pleasure to deal with.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you so much for the lovely review, James! We’re delighted you’ve consistently had a great experience with us and we look forward to welcoming you back to The Optical Store again soon!
Great service
Great service! Good price on my multifocal Dailies, delivered really quickly. Also speedy, friendly helpful reply to a query (hence me taking the time to leave this review!) Totally recommend Optical Store.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thanks so much for the lovely feedback, Miss Elsie! We’re really pleased we could help with your query and get your order to you quickly. It means a lot that you took the time to leave us a review, and we look forward to welcoming you back to The Optical Store again soon!
Excellent service
Excellent service. The contact lenses were delivered the next day. The price is very competitive. Much better than high Street prices.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Fast delivery and no high street price tag attached? We like that combination! Thanks so much for your support and kind words, Geoff. We look forward to welcoming you back to The Optical Store again soon!
Simply the best on the market!
Simply the best on the market!
I highly recommend The Optical Store! They are hands down the cheapest on the market without compromising on quality. The customer service is absolutely amazing—super helpful and responsive support team. On top of that, they have incredibly quick dispatch. Smooth, fast, and affordable. 10/10, will definitely buy again!
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you so much for the lovely review, She! Comments like this genuinely make our day. We’re delighted you’ve been happy with our prices, service, and delivery speed. Knowing you’d rate us 10/10 and plan to shop with us again means the world to our team. Thanks again for your support, and we look forward to welcoming you back to The Optical Store again soon!
Above and beyond!
13. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thanks for taking the time to leave us a review, Tom! We look forward to welcoming you back again soon.
Good packing
Fast delivery, good price, good packing.
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you for taking the time to leave us your feedback, TY. We look forward to welcoming you back to The Optical Store again soon!
Excellent service
Excellent service, exactly as described and a very quick turn around from order to delivery.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you so much for sharing your feedback and your experience with us. We look forward to welcoming you back to The Optical Store again soon!
Really happy with the product and…
Really happy with the product and customer service.
Ordered a pair of Ray Ban sunglasses for my boyfriend’s birthday. Still hadn’t had my Royal Mail confirmation after 5/6 days of purchase due to sunglasses being out of stock. Rang up and spoke to a gentleman who was extremely helpful and got some different sunglasses out the next day which were just as nice and very similar to my initial order. They post them out the next day and arrived on time as promised the day after.
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thank you so much for the lovely review, Charlotte! We’re really pleased we could help find a suitable alternative and make sure the sunglasses arrived in time for your boyfriend’s birthday. Our team always tries to find a solution when things don’t quite go to plan, so it’s wonderful to hear you were happy with the outcome. We hope he loves his new Ray-Bans and we look forward to welcoming you back to The Optical Store again soon!
1st class service & I will be back for more
Having been on a subscription plan from a well known opticians for several years the price has just kept creeping up so I decided to call it a day & cancel.Did alot research online to see where I was going to purchase from.The optical store popped up & the prices seemed very good.I did read trustpilot reviews & had no hesitation placing an order.I took the chance & purchased 3 months supply.Ordered Sunday,despatched Monday & arrived today Tuesday. Now that is what I call 1st class service.I will be back in 3 months time for more.Thank you so much.A very happy customer😀
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thanks so much for your review, May! We know switching from a long standing subscription provider can feel like a big step, so we’re delighted we could make the transition a smooth one for you. Enjoy the savings, and we’ll be ready when it’s time for your next order. Thank you for choosing The Optical Store!
Super quick delivery and good prices!
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Thanks for taking the time to leave us a review Claudia. We look forward to welcoming you back to The Optical Store again soon!
Fantastic from start to finish 😃
Fantastic from start to finish 😃. Ordered and delivered in just 3days can't grumble at that. Plus a fantastic price 😁
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Optical Store
Fast delivery, great value, and a happy customer? Sounds like a successful order to us! Thanks so much for your feedback, Adam. We look forward to welcoming you back to The Optical Store again soon!
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