The Luxurious Shop Anmeldelser 319

TrustScore 2 av 5

2,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I purchased a Prada gilet from their website, after 3 days of placing the order I didn't receive any updates of dispatch confirmation. After emailing them multiple times, they finally responded, sayin... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

Great price. Cheaper than any other site. Notified of delay in delivery with a 10 percent discount for the Inconvenience. Only downside was they sent the top without ny wrapping at all besides in the... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Ordered a jacket, but unfortunately not in stock. Dan very helpful and fully refunded me quickly. Also offered alternative jackets in stock. Would definitely recommend and will be back again. Very... Vis mer

Vurdert til 1 av 5 stjerner

Do not use SCAMMERS PLEASE SOMEONE HELP ME, I WILL BE SUING THE DIRECTORS OF THE LTD COMPANY. Orders a pair of £400 shoes paid in full said I should receive within 1-3 working days it’s been nearl... Vis mer

Informasjon om virksomheten

  1. Herreklesbutikk
  2. Klesbutikk
  3. Couturebutikk
  4. Butikk for motetilbehør
  5. Veskebutikk
  6. Skobutikk

Skrevet av virksomheten

Men's and women's designer clothing, footwear and accessories.


Kontaktopplysninger

2,0

Under middels

TrustScore 2 av 5

319 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke svart på negative anmeldelser

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

Terrible delivery service 5 days I…bad delivery service

Terrible delivery service 5 days I waited

28. august 2021
Logoen til The Luxurious Shop

Svar fra The Luxurious Shop

Hi John,

Thanks for taking the time to leave a review.

Unfortunately we had to extend our shipping times due to to us being short staffed during a very busy period for us and we did not want to disappoint anyone by delivering late. When you placed your order you were told it would be delivered within 1-4 working days on the shipping page at checkout and you proceeded to order the item knowing that it would be delivered within this time frame. You ordered on Saturday 21st August and it was delivered to you on Thursday 26th August which is the 4th working day since you ordered.

If you would like anymore help please feel free to contact us on info@theluxuriousshop.com.

Regards,
The Luxurious Shop

Vurdert til 4 av 5 stjerner

Great service and delivered very…

Great service and delivered very promptly, only criticism, when spending these amounts of money, it would of been nice to get discounted or even free postage. Also the occasional discount code would make me more likely to keep spending

9. august 2021
Logoen til The Luxurious Shop

Svar fra The Luxurious Shop

Hi Garry,

Thanks for your order and for the review!

We offer free postage with every UK order which includes yours. You did not pay anything for postage at all.

Regards,
The Luxurious Shop

Vurdert til 5 av 5 stjerner

Brilliant customer service and speedy…

Brilliant customer service and speedy deliver when I needed some trainers in a rush for a birthday day present. Dan was able to help me return and get a new size out to my door step within 2 days!

Thanks Dan and The Luxurious Shop for your speedy services and excellent communication. I’m sure I’ll be buying a lot more for you!

6. august 2021
Vurdert til 5 av 5 stjerner

Great service

Great service, I’ve ordered a couple of items that have arrived fast and they’re 100% authentic with CLG codes attached, they don’t cut labels out like other shops. Customer service is great, really good with returns too, my refund was processed within 3 days. Will use them again.

27. juli 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

DO NOT ORDER FROM HERE

DO NOT ORDER FROM HERE

ORDERED SOME BALENCIAGA TRAINERS FOR MY GF’s BIRTHDAY AND THEY DID NOT ARRIVE AFTER WAITING 1 WEEK, THIS RUINED MY PLANS FOR HER BDAY.

23. juli 2021
Logoen til The Luxurious Shop

Svar fra The Luxurious Shop

Hello,

Your review is slightly misleading. We shipped the trainers on time and they were on their way to you but unfortunately DHL reported the shipment as lost in transit. ​Out of the thousands of orders we have shipped, this is the only time this has ever happened.

You emailed us to let us know they had not arrived so we got on the phone to DHL straight away to report that they had not been delivered at which point they opened an investigation to locate the parcel. Unfortunately they could not locate it so it was declared as lost. As soon as it was declared as lost we refunded you for the total amount. We have explained to you on several occasions (and so have DHL) that this is not our fault and DHL have taken full responsibility for this.

We have done all that we can to help you in this situation. We have also provided you with a discount code to use on your next order.

If anyone reading this review would like to view the tracking to see that the order was actually shipped, the tracking number is 5397352310.

Regards,
The Luxurious Shop

Dette er Trustpilot

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