The Lighting Vault Anmeldelser 

Product looks great, but needed some assembly. Best price around. Some delay in dispatch, but generally kept informed

The most appalling customer service I have ever experienced! Heather apparently is too busy to reply to customer emails during their Spring Sale ! They are a poky, backstreet shop not Harvey Nicholls! She can't tell me anything about my order, a delivery time etc ,an order I placed ten days ago. She must be too busy. Have asked for my money back and will call my bank requesting a charge back within the next few days.
Avoid if you expect some common courtesy!!!

Update : I had to go to my bank to arrange a charge back for £165.75 as my order (which was never sent) wasn't refunded. AVOID ☠️

Further: The Lighting Vault have now contacted Trustpilot claiming my experience is false ! Pathetic!

Order #37401
Order #37401
Order #37401
Order #37401
Order #37401
Order #37401
Order #37401

YOU NEVER DESPATCHED MY ORDER. YOU NEVER CONFIRMED A DESPATCH DATE EVEN THOUGH I ASKED SEVERAL TIMES. I WAS TOLD YOU WERE TOO BUSY. I HAVE THE EMAIL WITH THE ABOVE ORDER NUMBER. MY REFUND OF £165.75 HAS NEVER BEEN RECEIVED, HENCE I ASKED MY BANK TO STEP IN.

Update: still no sign of my refund from 18/03/25 it's now 10/04/25
TIME TO CONTACT TRADING STANDARDS AS THEY HAVE FORM FOR THIS (SEE REVIEWS)

This place has one of the worst customer service. Have been in touch since 20/2 about returning a faulty diffuser and still haven’t had my refund. Everytime you go back and forth they take days to get back to you so you cannot get a straight answer! The longest refund process I’ve ever known and still yet to receive it! Wish I’d have read the reviews before I purchased!

And regarding the below comment! I stated from the start I didn’t have a printer which most people don’t now a days and why should I go out my way to post it when you’ve sent it faulty! And the label didn’t arrive in time but luckily I knew the driver and he said he would come back in the hope it arrived so it was collected last Wednesday! The whole process has still taken a month and half due to you taking numerous days to reply at a time!! And the label is actually pretty obviously wonky! Not just a little so clearly hasn’t been checked!

Scam, ordered lights from them and received no order updates etc. tried contacting using the phone number provided by website and they don’t pick up.
No replies to any emails. Stay clear!!

Ordered lights back in October (Over £500 worth) . They were then "Delayed" twice. Still waiting and its now March. I've requested a refund and still no refund and no replies after several attempts. I dont know how people sleep at night ! I will be reporting.

Its a shame. You want to support small family run businesses instead of large chain high street interior shops however in this case it puts you off...

The lamp shade is lovely and good quality, delivery very quick.

Scam. Avoid. Took my money, didn’t deliver anything, and stopped communicating.

Takes days for them to respond, they have no phone support. Takes weeks for them to dispatch. They obviously don't care at all about service. After all that, 18 days later, I find from EVRI the item was "damaged in transit" & i'm still trying to get my money back, still no response.

Do yourself a favour and don’t waste your time, buy from a company who actually cares. I ordered a light on 6th December, it stated at the time it would be an extra 14 days for dispatch, that was fine, that would still allow for Christmas delivery. Chased it and advised that not the case it would now be January. January came and gone and was told it would now be start of Feb. Low and behold start of Feb has come and gone and still not here. Have had no update as to when it will arrive for a month now, emails ignored. Been trying for over a week consistently to get a date when this will arrive and getting ignored, customer service is shocking. Instant messages I managed a few replies and was told “will chase that up” but surprise surprise, no response. Very irritating when they are constantly advertising deals and flash sales and can’t satisfy the orders they have. Will the light ever turn up – WHO KNOWS! Save yourself the stress and buy elsewhere…

I have had no contact from Lighting Vault since order confirmation 19days ago. In that email I was informed that delivery could be up to 14days from order due to January Sales, but a courier would be in touch with delivery details. There is no option to speak to customer services when you call the telephone no. on their website, you are told by voice message to email them. When you email you are told it takes 24-48hrs for them to reply. Not a good service.

Think its for the 2 large black lidded jars
Which are stunning
I love them
So pretty

An easy to use website with some great well priced items and a quick delivery.

Great quality chandeliers , I’ve bought 2 chandeliers and 2 wall lights from them and the quality and price was very good ! Highly recommend them!

Lights as described, good quality , arrived as stated.
competitive price, would recommend.

Light is stunning! We absolutely love it. One of the shades accidentally got damaged during the house move but we were able to contact customer services and order a replacement super quickly.

the product the price the advise
the delivery was on time so i could gift the product on time to my friend
simply a fab experience
well done you guys

Fantastic value for money it’s my 3 purchase so that tell u how good the product is highly recommend

I've bought so many lights from The Lighting Vault - fantastic quality and great customer service to answer any questions. Would highly recommend!

Lovely light for a good price. Delivered on time and well packaged.