I had a query before ordering three Buxton lights to which I received a reply quickly which was very helpful. They arrived on time and very well packaged. However there was a slight manufacturing faul... Vis mer
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I ordered a light fitting on 6 October, with an advertised dispatch time of 10 working days. I received no updates and had to contact Lighting Vault through their website chat on 23 October. I... Vis mer
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Beautiful light fitting , i love it! Great customer service when i queried the delivery date. Id give four & a half stars and return my custom
Wish i had read the reviews before placing an order. Lights we’re ‘in stock’ on website and advised at check out they would be dispatched within 10 days. Its now 15 days since placing the order and... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
The Lighting Vault is a UK-based family lighting retailer offering a carefully selected range of stylish ceiling lights, wall lights, pendant lighting and home accessories. Since 2019, we have helped thousands of customers find statement lighting for their homes, from luxury kitchen island pendants to low-ceiling flush lights, outdoor lighting and decorative glass designs. Many of our products are held in UK stock, while selected European collection items are made or sourced to order and may have a longer dispatch timeframe. Delivery estimates are clearly shown on our product pages so customers know what to expect before ordering. If you have any questions about an order, delivery timeframe or product, please contact us via the live chat on our website. This is usually the quickest way for our team to help, provide updates and resolve any issues as quickly as possible. We are committed to offering beautiful lighting, helpful customer support and clear communication throughout the order process. www.thelightingvault.co.uk
Kontaktopplysninger
82 Bank Street, S64 9LG, Doncaster, Storbritannia
- andrew@thelightingvault.co.uk
- thelightingvault.co.uk
2,8
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Beautiful light fitting
Beautiful light fitting , i love it! Great customer service when i queried the delivery date. Id give four & a half stars and return my custom
17. oktober 2026
Anmeldelse skrevet uten oppfordring
Dreadful incompetent company
I ordered a light fitting on 6 October, with an advertised dispatch time of 10 working days. I received no updates and had to contact Lighting Vault through their website chat on 23 October. I was told it would be dispatched on 26 or 27 October.
Those dates passed with no dispatch confirmation or communication. I contacted them again on 29 October, only to be told there was a further delay and that I should expect it on Saturday.
By this point, I had lost confidence and requested a refund and email confirmation. The email states that the refund can take another 10 working days—the same timeframe originally advertised for dispatch.
My refund is not overdue yet, but this experience has left me sceptical about whether that timescale will be met. I will update this review once it arrives.
An extremely frustrating experience. Customers should not have to keep chasing for updates, only to be given dates that are then missed.
29. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
We’re very sorry for the delay with your order and the lack of clear updates. We understand how frustrating it was to have to chase us, particularly when the dates you were given were then missed.
We can confirm that your refund was issued today at 11:31am. Refunds usually take 3–4 working days to appear back in your account, excluding weekends. We apologise for the confusion caused by the longer timeframe stated in the email.
We’re sorry we let you down on this occasion.
Lighting Vault - Very helpful and efficient company
I had a query before ordering three Buxton lights to which I received a reply quickly which was very helpful. They arrived on time and very well packaged. However there was a slight manufacturing fault and I emailed the company and Mel at Lighting Vault was extremely efficient and quickly resolved the problem. I would definitely use and recommend this family run business as this type of service is very rare nowadays.
16. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Thank you for your lovely review, Linda! We’re sorry there was a manufacturing fault, but pleased Mel could resolve this quickly for you.
Your recommendation means so much to us as a family-run business. Thank you for your support, and we hope to welcome you back again soon!
Good quality products, but extremely disappointing service and delivery
It’s disappointing to be writing this review because the quality of The Lighting Vault’s products is good. Unfortunately, my experience with their order fulfilment, communication and delivery has been extremely poor.
I have placed two separate orders with this company, and both have experienced significant delays.
My first order exceeded the advertised 10 working days and was only dispatched after I contacted the company to chase it.
My second order, placed on 30 September, took 17 working days to arrive, considerably longer than the advertised timeframe.
Despite repeatedly contacting customer service, I was continually assured that delivery would take place within 24 hours, yet these assurances were not fulfilled.
Evri subsequently claimed that my parcel was oversized and required a specialist delivery vehicle, despite it being a relatively small light fitting. The Lighting Vault acknowledged that this explanation was incorrect.
My parcel then remained marked as “out for delivery” from Tuesday 20 October, with no further updates for several days.
After further chasing, The Lighting Vault eventually agreed to send a replacement. However, the original parcel finally arrived on Saturday 24 October.
Unfortunately, even the final delivery was unacceptable. Despite being at home waiting, the Evri courier left the parcel outside my front door, clearly visible from the street, without ringing the doorbell. I only discovered it by chance when I went outside to my bin.
I have Ring doorbell footage and Evri’s own delivery photograph supporting my account.
Thankfully, the light itself arrived undamaged.
What disappoints me most is the lack of proactive communication and ownership. Customer service has been responsive when contacted, but I have had to initiate every conversation and repeatedly chase for meaningful updates.
Having subsequently read other Trustpilot reviews, I noticed similar complaints regarding delivery delays, repeated chasing and poor communication.
I appreciate that courier problems can occur, but when two separate orders require repeated intervention, it raises concerns about the company’s overall order fulfilment process.
The products are good quality, but the service falls well below reasonable expectations.
Customers should not have to work this hard to receive goods they have already paid for.
The Lighting Vault needs to improve its order fulfilment, communication and delivery arrangements if it wants customers to have confidence in ordering from them again.
24. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Dear Joanne,
Thank you for your feedback. I’m pleased you are happy with the quality of your lights, but I am sorry that both orders caused you frustration.
Regarding your second delivery, Evri let us down with the handling of your parcel, the inaccurate explanation about its size and the delivery updates provided. Leaving it outside your front door without ringing the bell was also disappointing, particularly when you were at home waiting.
We chased the parcel and arranged a replacement when the tracking failed to progress. However, we appreciate that you placed your order with us, and we remain responsible for helping resolve delivery problems. Explaining what happened with Evri does not take away from the inconvenience you experienced.
I also acknowledge your concerns about dispatch and communication. We should have been more proactive with updates, and I’m sorry you felt you had to keep chasing us. Our reassurances were based on the information available at the time, but we understand how frustrating it was when those expectations were not met.
Thank you for acknowledging the quality of our products and for explaining where the experience fell short.
Quick fix
Had a problem with one of the 5 lights I bought. Was rectified quickly and a replacement sent within a couple of days.
Love the lights and great service. Very reliable business.
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Zero communication and missing items
Ordered at the end of August with a 14 day delivery window. Still waiting for half my order to arrive now and no communication back from any of emails chasing.
Wouldn’t order from them again.
11. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Hi Gemma,
We're sorry to see your review, although we do feel that the comments regarding a lack of communication are a little unfair, as we have been in contact with you on several occasions regarding your order.
We previously explained that your entier order was not available to ship due to a stock delay with some parts, with the light fittings being sent ahead of the bulbs. This was communicated to you so that you were aware of the arrangements.
We can also confirm that the remaining items from your split delivery have now been dispatched and are expected to arrive tomorrow, as previously advised.
We completely appreciate that waiting for an order can be frustrating, and we apologise for any inconvenience caused. However, we have made an effort to keep you informed and ensure your order reaches you.
Given the communication provided and the fact that your remaining items are now on their way, we would be grateful if you would consider reviewing your star rating to reflect the full circumstances.
great product and helpful team
great product and helpful team
5. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Thank you so much for your lovely 5-star review!
We're delighted to hear that you're happy with your purchase and the service you received from our team. We really appreciate your support and hope to welcome you back to The Lighting Vault again soon!
Not happy
Not happy, what a bad company to order lights, still waiting for mine placed order on 17th September. Still waiting.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Hi Salma,
Thank you for your review.
We're sorry to hear that you were unhappy with the wait for your order. We do appreciate how frustrating it can be when you're looking forward to receiving your new lighting.
Having checked your order, we can confirm that this was successfully delivered last week, and we hope you're now happy with your new lights.
As your order has now arrived, we would be very grateful if you would consider updating your review and star rating to reflect this.
Thank you again for your order and your patience.
Excellent customer service received…
Excellent customer service received when I brought my beautiful ceiling light . I brought this light in the sale 4 months ago and after decorating we put it up to discover it had parts missing . Emailed customers services thinking I would prob have to pay as 4 months had past but no within the week I received all the missing parts no questions asked . It’s so refreshing to receive this type of service which makes you confident to buy from them again !👍
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Hi Katie,
Thank you so much for your wonderful 5-star review! ⭐
We're delighted to hear that you love your new ceiling light and that our team was able to get the missing parts sorted so quickly for you.
We always want our customers to feel confident shopping with us, not just when placing an order but also if they ever need a little help afterwards.
Your lovely feedback really means a lot to us, and we hope to welcome you back again in the future!
Stunning light fitting at a great…
Stunning light fitting at a great price. Would recommend and will be using again throughout my renovation
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Thank you for your lovely review, Nick! We’re so pleased you’re happy with your new light and that it’s worked well for your renovation. We’d love to help again as you continue with the project.
After an initial delay
After an initial delay, Heather kept me up to date with what was happening. The item I ordered was out of stock but Heather offered me an alternative and I couldn’t more happy, always sent me emails updating me, great service
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Thank you so much for your lovely review, Sarah. I’m sorry for the initial delay, and I really appreciate your patience while we found an alternative. I’m delighted you’re happy with it!
I wish I could give no stars
I wish I could give no stars. Liars and thieves. They owe me a sum of money for a returned item for which I have proof of delivery, and they are refusing to refund. Avoid this business. Worst customer service I have ever experienced.
16. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Daniel, we’re sorry this return has been frustrating. As explained in our email correspondence, the parcel has not been delivered back to us, so the delivery issue needs to be raised with the company you used to return it. We cannot refund an item we have not received.
Your bank reviewed the dispute and resolved it in our favour, as the proof of delivery photograph showed that the parcel was not delivered to us.
We also ask that you reconsider the words “liars and thieves”. We strongly dispute that accusation, and it is harmful to our business. If the parcel reaches us, we will review your return.
Awful delivery time
Awful delivery time. Ordered 9th September, still not shipped. Was apparently given to DPD on 23rd September, but 2 days later and they still haven't received. Stay away from this company, I wish I'd checked reviews first. If DPD don't receive it today, I'll be putting forward for a credit card charge back.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
We’re sorry you were disappointed with your experience. The delivery timeframe of up to 10 working days was shown before you placed your order. We responded to your emails promptly, dispatched your order within the stated timeframe, and provided DPD tracking.
I can now see that your order was delivered today, as promised. If you feel the completed delivery changes your view of the experience, we would really appreciate you reconsidering your review and star rating.
Absolutely delighted with my three…
Absolutely delighted with my three pendant lights. They are beautiful, stylish and really well made, with an excellent quality finish. They look even better once installed and have completely transformed the space.
The quality is fantastic for the price, and they feel much more expensive than they actually are. They arrived well packaged and were exactly as described.
I’m extremely happy with my purchase and would definitely recommend these pendant lights to anyone looking for something elegant, modern and high quality
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Thank you, Deborah! We’re so pleased you love your pendant lights and that they look even better installed. We really appreciate you taking the time to share your review and recommend us.
Outstanding
Absolutely stunning pendant lights we are delighted with them. Well packaged and detailed delivery. Highly recommended and have already recommended to friends. Many thanks
25. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Thank you, Steve and Tracey! We’re delighted you love your pendant lights. It’s lovely to hear they arrived safely, and we really appreciate you recommending us to your friends.
Pathetic … Extremely disappointing…
Pathetic … Extremely disappointing experience with The Lighting Vault. From start to finish, the whole process was frustrating and left a lot to be desired. Communication was diabolical , expectations were not met, and resolving issues felt unnecessarily difficult.
For a company operating on the internet and using Chinese Crap , I expected a much higher level of professionalism, customer service, and attention to detail. Unfortunately, my experience was nowhere near that standard.
I would not use this outfit,The Lighting Vault ever again, and based on my experience, I would strongly encourage others to do their research and consider their options carefully before ordering.
My issue of the island lights not sitting correctly still exists and they are not prepared to resolve
Stay clear of this Tin pot firm.
I’ve conceded after 3 months of backwards and forwards emails.
Disgusting customer service, shouldn’t be allowed to trade.
23. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
We are disappointed to see your review, as it does not accurately reflect the assistance we have provided.
You originally contacted us on 11 August (not three months ago), and we have replied your emails while trying our very best to help resolve the issue.
You initially advised that the lights would not hang straight, so we arranged for the glass to be replaced. On 29 August, you confirmed that this had not resolved the issue and stated that you believed it was “coming from the pendant”. We therefore agreed to replace all three ceiling suspensions, despite this not being an issue we had encountered previously.
You agreed to the suspension exchange but then requested reimbursement of £300 for your electrician’s costs. Following discussions with our technical team, we asked you to provide a formal quotation from an electrician for the work, although we do not usually cover electricians fees (as stated in our returns policy). We have not yet received a formal quotation, as requested.
On 15 September, your position changed, and you advised that you believed the issue was now with the replacement glass rather than the ceiling suspensions. We subsequently offered to arrange collection of all three items and issue a refund to your original payment method. We also asked you to request a written quotation from your electrician for removing the lights. We received a screenshot of a conversation between yourself and an electrician stating "£50", but we still have not received a formal written quotation.
Having checked our correspondence, we have not received a suitable date for the DPD collection. Our latest email was sent yesterday, and we have not yet received a reply.
We have tried our best to resolve the issue for you:
• replaced the glass
• offered to replace all three ceiling suspensions • offered to collect and refund the complete order.
We remain willing to resolve this, but we need the requested information and your confirmation of when the items will be ready for collection.
Please reply to our latest email if you would like to proceed, and we will do our best to assist further, as we cannot see any other option that has not already been offered or issued in order to resolve this for you.
Delivered within quoted time frame
I think alot of reviews on here are unfair. It was made very clear what the delivery expectations should be, and I received my order right on time based on this. I did send an email asking about delivery and received a prompt response.
Looking forward to putting up the light fixture and fan this weekend, but so far very pleased.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Thank you, Simon, for taking the time to share this. We’re pleased your order arrived within the quoted timeframe and that our team could answer your delivery question promptly. We hope you enjoy your new light and fan once they’re installed!
Avoid like the plague
Avoid like the plague. Another only online company with no fast contact options. Stock mainly comes from a distance as takes weeks to arrive. The instructions are non existent in the bar lights . Cheap and cheerful. Never work 200 pounds. This is not quite a scam but go to a reputable company like Phillips. You will only be disappointed here. Poor quality for the price. Terrible customer service options and terrible delivery. My order number is 48201 and I still haven’t received my lights. Ordered on Sept 11th. Says it is a UK family business. Well I don’t believe that tbh . Chinese crap at best
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Hi Stuart,
We are sorry that you are unhappy, but your review contains several inaccurate statements which we must clarify.
Your order was placed on 11 September, with a clearly advertised dispatch timeframe of up to 10 working days. This information was displayed at checkout, on our delivery information page, and also confirmed after purchase in your confirmation email. The items you received were dispatched within 5 working days and delivered the following business day—within 6 working days of ordering.
The outstanding item was still within the advertised timeframe when you contacted us. Nevertheless, following your dissatisfaction, we cancelled the remaining part of your order and refunded it. We also provided return instructions for the 2 items you have received, should you wish to return them.
For clarity, the lights were £52.25 each—not £200 per light.
We are a UK-based family business, and the stock relating to your order is held in the UK, as you can see from your tracking details and the shipping label. The delivery timeframe of the items you received also demonstrates that they were not shipped from overseas as suggested.
We have responded to all 5 emails you sent yesterday promptly, which we would consider good customer service. While you are entitled to express dissatisfaction, describing our customer service as “terrible” does not accurately reflect the assistance provided.
The installation instructions are supplied by the manufacturer. We recommend that all lighting is installed by a suitably qualified electrician who is able to follow the instructions provided.
We respect customers’ right to leave honest reviews, but we believe this review presents inaccurate information about our prices, business, stock location, delivery timeframe and customer service and we please kindly ask you to reconsider these points in your review. Thank you.
Very pleased with the light
Very pleased with the light. Delivery was rather slow but like the product.
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Thank you so much for your review, Suzie. We’re really pleased to hear you’re happy with the light!
We’re sorry delivery felt a little slower than expected and really appreciate your patience. Thank you again for choosing The Lighting Vault.
Very long delivery times!
I ordered a couple of bar ceiling lights and 3 pendant lights. I emailed the lighting vault chasing up confirmation emails of them receiving my order alongside delivery updates as after a few days of placing an order I didn’t get any correspondence. After a few days they replied and mentioned that they are within their allotted time frame to process the order. I stressed that I need delivery ASAP as I’m opening a store and I’m waiting for the lights to be delivered. Again after a few days they responded saying they will try to expedite the order. The order took 21 days to arrive. Tbh I was not happy with the delivery service at all. The reason why I have given 3 stars is because the products were good. However had I read the reviews on trust pilot before, I probably would have ordered elsewhere. I’m pretty sure they drop ship from china as no normal UK based company would take 3 weeks delivering goods.
My advice is if you got plenty of time and don’t mind waiting, give them a go. If not, order elsewhere.
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Lighting Vault
Hi M Siraj,
We’re sorry that your delivery took longer than expected. The products you ordered were advised for dispatch within 10 working days, but having reviewed your order, we can see that this timeframe was slightly exceeded. Please accept our apologies for the delay and any inconvenience caused.
We would, however, like to clarify that we do not dropship products from China. All our products are dispatched from within the UK or Europe.
We appreciate your honest feedback and are pleased to hear that you were happy with the products themselves.
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Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.