The Lighting Vault Anmeldelser 

Beautiful light, amazing quality and fast shipping! Really enjoyed my shopping experience with The Lighting Vault.

Delivery time was a bit long but products were good.

I never leave reviews but feel like I need to with this company.

I ordered an item for a gift and paid for next day express delivery.

I didn’t received a confirmation email (yes I checked all folders including spam)

The item arrived well over 2 weeks later.

The customer service was slow in response and informed me their small print states it would only be next day delivery after dispatch and the dispatch was at least 10 days.
I don’t think you should offer next day delivery then!

Because the item was so late I wanted to return. I had to email twice to get approval to return (responses slow)
Once I got approval I followed their STRICT returns policy. The box wasn’t even opened!
I covered the cost of return as requested.

No response for weeks. Chased it up and they said they “never received the item in their warehouse”

So to recap

I paid:
- for the item
- extra next day delivery fee
- extra cost to return item

I received

- absolutely nothing.

I don’t even have the item as it was “lost”.

Absolutely shocking communication and no acknowledgement now that I’m massively out of pocket.

Another quality light fitting bought from The Lighting Vault, absolutely gorgeous!!

If this could be a zero I would, it would be.
PLEASE, PLEASE avoid this company at ALL costs.
I purchased a light fitting (which wasn’t cheap) and in their emails it did say that it can take up to 14 days to dispatch. Following the 14 days, I chased up the delivery and was informed that it would be soon dispatched by parcel force and I would receive tracking information - I never received the tracking info or parcel. I then chased them up again, to which I was told it would be shipped in multiple parcels via DPD. I received 1 part of the fixture and nothing more. I then sent ANOTHER follow up email to which I was told the remaining would be delivered with parcel force… as you can imagine - no delivery or tracking information. It’s now been 1 month and the customer service is horrendous.
Their emails state that they need 48 hours to reply and don’t respond on weekends, so you can only actually get 2 responses from them per week.

PLEASE DON’T USE THEM.

Products are always nice quality but even the offers don’t tempt me anymore as the delivery is so slow and the customer service is poor. Never any e mail updates about order etc. I had an order turn up recently that I’d forgotten about as it was that long since I’d ordered it!

Bought the large fresh fig reed diffuser and the pack of 4 smaller fresh fig reed diffusers and would definitely shop here again. Much better value than where I used to buy them from. Arrived in time also and excellent customer service. Would highly recommend from my experience.

Couple months ago- some time in February- bought a lovely black scandi style light - took a long time to arrive but overall happy with the purchase :)

We ordered a light fitting from The Lighting Vault which unfortunately wasn’t as expected, so we requested a return. The customer service was horrendous. We only received automated replies claiming someone would respond within 48 hours – but in reality, we rarely heard anything back at all.

It cost us £40 to return the item, and then we had to wait a frustrating six weeks for a refund. When it finally arrived, it was £10 short of what we originally paid, with no clear explanation.

Overall, a deeply disappointing experience. The company is extremely slow to respond and act on anything. Think very carefully before using them – we certainly won’t be ordering again.

All these reviews are for a company in the UK. This is NOT Vault Lighting out in California. Do not confuse the two as they are NOT the same company.

I ve placed order 23 days ago and still do not have any concrete info about my delivery ,it stated it “it will be delivered within 14 working days .
Customer service is poor ,mainly automated ,and it impossible to talk to a real person .
Hope to get it ,or will cancel the delivery

Do not recommend this company due to POOR customer service ,some people may have better luck .

Having seen a few poor reviews I emailed the company to ensure the pendant light that I wanted was in stock. I received a response within 24 hours confirming it was in stock and that when I ordered it it would arrive with me within 7 to 10 days. I then ordered and paid for the item and as promised the pendant light arrived less than 10 days later.

As I am having substantial work done at home, we are yet to arrange for the light to be fitted and therefore at this stage I cannot comment on The light itself.

I am happy to highly recommend this company for their communication and speed of delivery

ordered my light during the sales in Jan said would take longer to despatch due to sales but arrived in the allotted time.Only just put it up 18th may to find a missing part emailed them and it arrived next day customer service is excellent can’t understand any of the negative reviews! Excellent quality light so pleased with it would definitely use this shop again

Dreadful customer service , do not respond to communications even after prompting you to do so. Their website also blocks negative reviews.

Product looked good but overcharged and they ignore emails

I have now ordered from this company on x4 occasions and I have to say, I am shocked to see the amount of negative reviews on here. I am so impressed with the quality of all of my lights and will definitely be ordering more in the future. I did on one occasion have a few broken shades on delivery which was quickly replaced after sending a quick email. I can’t fault the service I have received.

I had to return a product which I did straight away, and I am still waiting for a refund 3 weeks later, very slow to respond will nit order from them again

I ordered the coral vase which wasn't suitable and I returned it straight away in original packaging. As you can see from the photos. They told me it would take up yo 14 days for my refund which was fine but after the 14 days I emailed them in regards to my refund and they said they couldn't find my returned package if I could send proof of delivery in which I provided them with the photos of proof, however I still haven't recieved my refund and we are now on day 71!!!! I have emailed them multiple times and had no reply. Absolutely shambles of a company! I wish that I had read the reviews before ordering.... PLEASE DO NOT PURCHASE FROM THEM!!!

Order#37716.
Having received a substandard product I immediately contact The Lighting Vault by email and attached an image of the issue. I received an automated response which has incorrect spelling as it 'hanks' me for my email, but states I will receive a response within 24-48 hours - I DID NOT!
Infact I have not received a response from a week ago. Further email sent and poor automated response received once again.
Given they cannot even spell check a simple automated response, I am not surprised their attention to customer service is poor.
I will give 'Heather' or a colleague, a further 24-48 hours to respond, before engaging with PayPal and requesting their intervention.
Their is absolutely no excuse for this type of sub standard service, particularly in this day and age, it really is pitiful!

My item took longer to arrive than I hoped during which time I read all of the reviews on here and began to believe that I had been scammed and my light would not arrive. It did actually arrive although a couple of pieces were broken so I emailed them and before they even replied they had sent me replacement parts for all the missing pieces. I absolutely love the light and although the email service was slow at the beginning I received my product and excellent customer service afterwards so I can only rate them five star.

l wish l had read these reviews. It is all true, the customer service, refund process and not getting back to you, that's all true.
You have a deadline to apply for a return code. How can you do that when they do not get back to you in time!
Eventually, l get to a message saying that lots of bubbles in the glass is not a fault and neither is the big chip out the glass because the silver rim covers it.
Lifting this out, l cut myself. And l do not believe that this will not weaken the glass for an extra large hanging hurricane candle holder, where you use candles inside.
l was actually gobsmacked at their policies.
lf there's scratches but cannot be seen if you are a certain distance away. Alsorts. I'd never use them again. They are very bad to deal with and l haven't even managed to get to the requested refund send never mind the next hassle of them saying it's not returned or chasing refunds. Seems any way at all to keep your money.

Update: No, you certainly did not reply within the time frame and it was numerous occasions. You left it asking for more photos and still no return code or acceptance of a return. So, that's really not true either. I could not return without your say so. And it wasn't easy to photograph but l already sent images and details of the problem. As an unhappy customer, yes, l should be able to send back! If it's my choice not to accept the multiple flaws in that glass. I'm not comfortable putting hot flamed candles in that!
You dragged this out weeks and weeks but only accept returns in a certain time frame or you issue a code. What chance do you have. I expect more from a candle holder over £100 pounds. I stand by my review. Please look again at the emails and please feel free to email the proof of responding 24/48 hours. I'd welcome that.