The House Of BLOC Anmeldelser 

320
•
TrustScore 3.5 av 5

3,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I don't think these guys exist any more. I had bookmarked an item a while back and now tried to view on their website but it goes to something else entirely.

Vurdert til 1 av 5 stjerner

I initially bought a rug online, turns out their rug quality is utterly terrible. It's more like a plush blanket you would never want to cover your floors. Their customer sercive team ("Wendy") will... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Not your normal homeware brand! Yet to receive my purchase but I will be back for more I am certain. The online experience is so smooth. A creative website with easy to navigate functions. Research re... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Absolutely love my new lampshade! It was delivered much quicker than I thought it would. Website was straightforward and communication about shipping was excellent. My lamp shade is unique I haven’t s... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Husholdningsbutikk

Skrevet av virksomheten

Homeware doesn't have to be boring. The UK's biggest seller of unique home decor.


Kontaktopplysninger

3,5

Middels

TrustScore 3.5 av 5

320 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,5

Alle anmeldelser

(320)

1 anmeldelse i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great communication and customer service

The customer service was terrific. Despite having trouble with the parcel delivery company, we stayed in touch and found a solution. All around great experience!

5. desember 2024
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Thanks Leonard! All the best!

Vurdert til 1 av 5 stjerner

The quality of the products is so shit…

The quality of the products is so shit for the price you charge, it doesn´t look at all as on the web, i wanna give the products back. Im so disappointed. Looks worst than temu but 10 times more expensive. Crazy. Will never buy anything here again.

4. desember 2024
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Hey Ines,

Sorry to hear that - we haven't had any contact from you regarding any item issues. I am always surprised when people decide to leave a review instead of reaching out to us and getting a refund.

Drop us an email and we would be happy to help.

Vurdert til 5 av 5 stjerner

Highly recommend!

Good selection of products that are both useful and aesthetically pleasing. It’s a good website to find gifts for friends and family!

4. desember 2024
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Thanks so much Kayla!

Vurdert til 5 av 5 stjerner

Dining bench

Piece of furniture I bought is GORGEOUS! Just as described in the picture, even more beautiful in the flesh. Speedy arrival :)

5. desember 2024
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Thanks Babb! Glad you love it!

Vurdert til 5 av 5 stjerner

Good expérience

Good expérience. The company has answered my questions fast and clearly. The buying process is satisfying.

3. desember 2024
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Thanks so much Arthur!

Vurdert til 3 av 5 stjerner

The delivery dates on description are not real

The delivery dates on the product description are not accurate. It promise fast delivery, it even show a date range. But in reality it's not like that. The delivery dates are far from accurate. I only bought a product because of the delivery date range, it still didn't get my delivery. So, if you're looking for reliable delivery time frame, this is not your shop.

-Edit1 05/12/24 - Still didn't get my delivery, and on the website when I made the purchase, the lead time for the delivery was from the 26th of November to the 03rd of December, not 3 weeks as per answer below.
And right now, the same product on the shop has the delivery between 12th and 19th of December (2 weeks lead time) so it's still the same delivery window, not 3 weeks as per shop answer.
Edit 2- I did get the delivery on the third week. That would not be a problem if correctly advised.

2. desember 2024
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Hi Leonardo,

The item you ordered had a three-week lead time as stated on the listing.

It has been less than two weeks since your order and I can see from the tracking it is set for delivery in the next couple of days.

All the best

Vurdert til 2 av 5 stjerner

Cheap

The colours are not as bright and vibrant, not to mention, the mugs don't look like the ones on display, I understand all mugs are unique, but if the colours were as lively as the displayed ones, I would've understand. Disappointed, too expensive, for nothing, and they're supposed to be a Christmas gift !

2. desember 2024
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** We spoke with Radostin - we offered them a prepaid label and a full refund but they did not wish to return the mugs**

Hey Radostin,

Can you drop us an email at contact@thehouseofbloc.com?

I can't find any orders under this name and we have had no emails under this name. I am happy to take a look into this for you.

Thanks!

Vurdert til 4 av 5 stjerner

Practical not just quirky!

The cups I bought are practical and quirky now my main drinking cup. Communication was quick and helpful I didn’t realise shipping can take upto 14 days which doesn't matter if not buying for a gift. I love the concept of quirky and fun designs and I will be buying more stuff from HOB!

30. november 2024
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Thanks Helen!

Vurdert til 1 av 5 stjerner

After they took out the payment

After they took out the payment, I asked for a delivery date. Got a mail that they could not deliver my item at this moment!!! No reason why!!
Awaiting my refund!!
A shame as I really like their stuff.

How will I know what’s in stock???

29. november 2024
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Hey Gitte,

The item you ordered was out of stock - we explained this via email and issued a full refund back to you.

Hopefully you can find something else you like and we would be more than happy to send it out to you :)

All the best!

Vurdert til 5 av 5 stjerner

Easy to order

Easy to order, delivery was tracked, very securely packaged and delighted with contents

8. november 2024
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Thanks so much!

Vurdert til 4 av 5 stjerner

Great experience!

The website is well designed, I particularly liked the "quick view" function, but a lot of products did not have very detailed descriptions - for example care instructions.

28. november 2024
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Thanks Marta!

Vurdert til 1 av 5 stjerner

Extremely poor customer service and ongoing delays

I regret ever ordering from this company. My experience has been nothing but frustrating, with poor communication, constant delays, and zero accountability.

I placed my order over a month ago, and it has been a nightmare ever since. Items arrived broken, some never arrived at all, and getting a refund or resolution has been a constant uphill battle. I’ve had to chase them repeatedly, and their responses have been slow and dismissive.

Despite promises to arrange collections and refunds, I was left waiting for weeks. Meanwhile, other companies like DHL, Parcelforce, and Evri successfully collected parcels from my address without any issues. It’s clear the problem lies with this company’s processes.

To make matters worse, they blame their inability to process refunds on a chargeback I had to open because of their endless delays and poor service. If they had resolved the matter in the first place, the chargeback wouldn’t have been necessary.

Overall, this has been one of the worst customer service experiences I’ve ever had. I would strongly advise anyone thinking of ordering from here to look elsewhere.

Avoid at all costs.

28. november 2024
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Hi Ana,

Sorry that there were issues with the mugs in your order.

Unfortunately, RM was not collecting from your address/ area for a few weeks which made it hard for us as your return system is linked with RM.

We are more than happy to issue refunds for the mugs but we cannot do this while the chargeback is open. The order is frozen and we cannot refund anything.

I know there were issues with the mugs but we hope you like the other 4 items you purchased.

All the best!

Vurdert til 5 av 5 stjerner

Great website easy to navigate

Great website, easy to navigate to find the perfect rug for our front room. 10% off our first purchase was a nice added bonus on top of our Black Friday saving!

27. november 2024
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Thankyou Lily!

Vurdert til 3 av 5 stjerner

The House of Bloc

This is an update to my previous feedback. I have received my order. the order was exactly as I had expected and I am happy. I ordered the chairs on May 18th of 2024. I received my order about October 18th of 2024. A couple of suggestions - (1) Customer Service - Replying to customers is essential, because I had not heard about the status of my order after multiple (multiple is an understatement) emails, I assumed that I had been the subject of fraud, especially since they had been paid for six months prior. (2) I ended up buying another set of chairs since I thought I would never see these chairs, so, it made my experience more expensive, not to mention the hassles. (3) If it is an international order, please make sure it is very clear to your consumers what you need to make sure your products clear customs in the chain of delivery. (4) My friends and business associates really like these chairs, design and comfort. They are hesitant to order based on my experience. Please consider this an update to my previous review. Thank you.

18. mai 2024
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Thanks, Alan - they are beautiful chairs!

Vurdert til 1 av 5 stjerner

Terrible

I ordered a carpet on this site, that was delivered on November 11. This article did not respect my expectations and the quality was really cheap.
For these reasons, I wrote an email sent on November 14 to return it back.
No response obviously. I don’t recommended this site, high price, bad quality and false information about returning articles.

14. november 2024
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Hey Ludovica,

I can see that Wendy has followed this up this morning and issued a prepaid return label for you.

Thanks
Adam

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