The House Of BLOC Anmeldelser 

Thanks House of Bloc for sorting out my order quickly. It was unfortunate my original order was delivered incorrect but now sorted thanks again

I recently placed an order with House of Bloc for 2 of their teddy armchairs.. (intended for Xmas presents) but my experience has been far from satisfactory. The main issue stems from their lack of transparency about delivery times. Their website offers no clear information about when to expect my order, and on querying this with their customer service team, have been told that the terms of delivery are on the website (there are no clear descriptors for their larger items)

When I reached out to their customer service team for clarification, the response was underwhelming. There was no acknowledgment of my concern or any attempt to provide specific details about my order’s whereabouts. Instead, I received generic responses that did nothing to alleviate my frustration.

Clear communication and transparency are basic expectations when shopping online, and unfortunately, House of Bloc fell short on both fronts. I would hesitate to order from them again.

Nothing is coming on time.. and i got them for christmas.. why is it taking so long to ship with dhl

Delivery times not accurate at all, takes longer than declared on the website, had to contact customer service to get proper tracking. The goods itself are extremely low quality but they charge premium prices, they smell of gasoline and burned plastic, and are all synthetic even though they claim to be cotton fabric. Slippers sizes are way smaller than advertised at least 3 sizes smaller. I also ordered a rug which was of really poor quality, they used same material as on top of the slippers, it stank, and simply looked bad mind it costed me £60 for rug and £25 for each slipper. I'm still in the process of returninng the goods, god knows if I will get my money back.

Super fun, quirky homeware gifts on an easy-to-navigate website. So much choice & creativity! I’d buy the whole shop if I could!!

I realise it’s a busy time of year, but I’m still waiting on the second part of my order and don’t seem to be able to get a satisfactory response from either customer services or Evri - Evri’s tracking indicates that they’re waiting for the parcel, whilst customer services have told me it’s in the local Evri depot according to the tracking. I don’t know how customer services have different tracking to me, but it’s extremely frustrating trying to track down something that’s intended to be a Christmas present. The delivery window indicated when I ordered was between 9th and 16th December, yet we’re creeping closer to Christmas and there’s still no sign of the item arriving and I end up feeling like a pest asking for updates from customer services.

UPDATE: the order was ‘delivered’ on 20th December. However, the tracking did not update until it was out for delivery…and because I was unaware it would be delivered that day, I was out…and was treated to the Evri special of having my parcel thrown over an 8ft wall into my back garden, to land on concrete. The only saving grace is how well packaged the parcel was!

Great place to shop - loads of interesting choice, and amazing customer service.

Support staff have been excellent. The only thing preventing me from sharing 5 stars is that the product originally arrived with some damage, however the issue was resolved promptly and Wendy in customer service was extremely helpful in sending out replacement product. I will definitely be ordering from House of Bloc again.

Great customer service from real people who care.

Tutto perfetto :) Very friendly and brilliant customer service. Thank you!

I had difficulty with the order being confirmed. The site kept bouncing me out

Website super easy and to use and navigate. lots of inspiration for styling your products from the pictures, very well curated selection! Would recommend

Helpful and quick service for a broken package, quickly replaced :)

Very friendly and brilliant customer service. Thank you!

I initially bought a rug online, turns out their rug quality is utterly terrible. It's more like a plush blanket you would never want to cover your floors. Their customer sercive team ("Wendy") will do everything but help you make a return or reaply to your request for return. They followed up only about sending photos to their supplier, but have ghosted my e-mails since October 14th.

I've tried for over two and a half months (September 30th) to return my purchase, and we're now at December 8th.

Website was easy to navigate, items were easy to find.

Good Store, fair prices

Great quality item, tracked shipping and faster than expected