I have an ongoing order with cheeky panda which is fab toilet tissue, kitchen rolls and paper tissues. This time our delivery went awry but as soon as I let them know they reordered for us and I’m ple... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Now using Cheeky Panda kitchen roll, tissues plus the unbleached toilet rolls. All made from bamboo (quick growing grass), rather than trees. All just as effective, soft, absorbent etc as the top bran... Vis mer
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The products are excellent and to know that we're not using trees makes it even better! Whenever I have a query, I receive a response very quickly. The fact that the toilet rolls and tissues are deli... Vis mer
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I would like to give a better review as I consider myself a loyal customer, but I have two issues.... Firstly as a disabled person with eyesight issues, I find it frustrating having to email as there... Vis mer
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Informasjon om virksomheten
- Baderomsforhandlere
- også i
- Babyutstyrsbutikk
- Butikk for toalettsaker
- Husholdningsbutikk
- Leverandør av skjønnhetsprodukter
Skrevet av virksomheten
We’re on a mission to shake up sustainability, one planet-friendly swap at a time. From your bathroom to your beauty routine, we make eco choices easy, obvious, and a little bit cheeky. 100% bamboo, 0% greenwashing. Just guilt-free goodness for people who care.
Kontaktopplysninger
Lower Thames Street 10, EC3R 6AF, London, Storbritannia
- customer.services@cheekypanda.com
- thecheekypanda.co.uk
4,6
Enestående
715 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 44 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
They are lovely
They have the best customer service you have ever seen. I highly recommend them. Thank you so much
4. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hi Ángeles,
Thanks so much for your feedback and glad you've had such a good experience - our customer service team are always here to help you!
Have a great day!
Cheeky regards,
This is a great company
This is a great company. Their products are excellent and the customer service is exceptionally good. It's reassuring to know from the WHICH report that the claims that their loo roll is 100% bamboo are completely true. So you can trust what they say and feel good about helping the planet.
29. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hi Laura,
Thank you so much for your kind words, we're so glad you've had such a great experience with us! We are very proud of our 100% bamboo content test results by the Which? report... Nothing but the best (bamboo) for our customers!
We hope you continue enjoying the products and have a great day!
Cheeky regards,
Two good products
The products I've used (toilet and kitchen roll) are very effective and if they are less climate-damaging than others, what's not to like?
15. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hey Charles!
That's amazing to hear thank you for the feedback and awesome to hear you are loving the products!
Cheeky Regards!
Great products and customer service
Great products and great customer service. We had some small issues with one bag of nappies, talked to customer service and got a replacement very soon after.
1. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hello,
Thank you very much for you kind feedback. So glad we were able to help you - our customer service team is always here to answer any questions and assist!
Have a great day!
Cheeky regards,
I love these guys
I love these guys, soft, eco friendly and sustainable. All aspects considered from an eco point of view and not just another virtue signaling company.
Their service is reliable too and it works out cost effective too.
I’m a loyal customer now after using them for 5 years.
9. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hi Lisa,
Thank you for leaving your feedback! We are so glad to hear you believe in the environmental change we are making at Cheeky Panda. Thank you for your loyal support, we couldn't ask for better customers!
Have a great day!
Cheeky regards,
Great customer service
Great customer service. My question regarding packaging was answered very promptly and the answer was thorough and factual.
8. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hi there!
Thank you very much for your feedback! We will pass this on to our customer service team and they are always more than happy to help with any questions you have!
Have a great day!
Cheeky regards,
Svar fra The Cheeky Panda
Hi Cindy,
Thank you for your feedback. We are so glad you are enjoying our product!
Have a great day!
Cheeky regards,
Very good products and great for the…
Very good products and great for the environment. Wery pleased with the quality .
23. februar 2024
Svar fra The Cheeky Panda
Hi Magdalena,
Thank you for your feedback - so glad to hear you are loving the product and it's benefits to the environment!
Have a great day!
Cheeky regards,
Delivery continually a problem
Product is fine, good value and a more sustainable option than anything else I’ve found, but delivery is an issue every time. This time I got a ‘we missed you’ note through the door at about 8am, when I was in. Nobody rang the bell. Another time I got a delivery slot of a whole day, I waited around and nothing turned up. I had to rebook via Royal Mail/Post Office on another day then drive to a collection point and queue for 20 minutes. Product is great, delivery is awful.
23. februar 2024
Svar fra The Cheeky Panda
Hi Dan,
Thank you for taking the time to leave your feedback.
We are sorry to hear about the experience you have had with the post office couriers! We do our best to have a fast turnover, within 48 hours however, we do ask to allow up to 7 days for orders to be delivered! If there ever are any delays or issues please do get in touch with our customer services team who will be happy to look into any issues at: customer.services@cheekypanda.com.
Please do note we are unable to control deliveries once they are with the courier as Royal Mail have a universal service agreement to the designated recipient.
Based on customer feedback last year, we transitioned to using Royal Mail as customers reported they preferred Royal Mail over other courier services as they have greater trust through knowing their local postal officers.
Again many thanks for leaving your feedback and we are so glad that you are enjoying using our product. Have a great day!
Cheeky regards,
Had a bit of a problem checking out so…
Had a bit of a problem checking out so emptied the basket and left it. When I came back to my emails they had sent an email with a 5% off voucher. Tried again all went through perfectly.
29. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hello,
Thank for your feedback and we are glad to hear that your order managed to go through successfully. If you do require any assistance in the future please do reach out to our customer service team at: customer.services@cheekypanda.com who would be more than happy to help!
Thanks again and have a great day!
Cheeky regards,
Did experience blockages and faff cancelling subscription BUT fantastic customer service so worth trying.
*Updated to 5 stars a few days later due to fantastic customer service. Quick to respond, friendly representative (Tom) and full refund offered. Fabulous. Would consider using again now.
Original review:
Weighing up the actual paper and ease of cancelling the subscription has resulted in this 3* review.
I was very pleased with the packaging as don't buy other toilet paper companies' take on needing to individually wrap each roll. Cheeky Panda was cheaper when comparing too, although the rolls do seem considerably smaller (I'm not sure if they're more condensed though).
In terms of use, the paper felt nice and didn't tear annoyingly like some other brands, but after a while of using we experienced more blockages than we've ever had before. We live in a semi-urban area and have normal sewerage systems/pipes, so it must be that the paper was simply too thick. We started to think we might need Aquablast on speed dial!
At this point, even despite the more frequent blockages, I would have given 3.5-4*. However, it was a bit of a pain to cancel the subscription, so 3* seems fair. I work in marketing and website development/am tech savvy, so it's not my ignorance, it was just faffy; I had to go to the help section, then to a separate 'manage subscription' portal and once on there it still wasn't as easy as it could have been. The 'cancel subscription' button is too small too and it's just not a great user journey, which has put me off ordering again to be honest.
Overall, worth a try if you own a decent plunger/don't have many curries AND don't mind wasting more time than necessary if you ever need to cancel your subscription.
24. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hi Emily,
Thank you for leaving your feedback. A member of our customer service team has got in contact with you directly to resolve this matter.
We are really glad you liked our packaging and toilet paper but are very sorry to hear that you have had this experience with blockages.
We have conducted disintegration tests for our toilet paper sheets and they have all passed the test, dissolving in approx 6.75 seconds, however, this can differ based on the plumbing systems, age, and so forth!
Although our products are biodegradable, we do recommend that if your current plumbing cannot handle toilet paper to not dispose of our toilet roll sheets down the drain.
Again I am very sorry to hear your experience with our product and our customer service team will be happy to resolve this issue for you as well as managing your subscription.
Thank you for your feedback!
Cheeky regards,
Great customer service
Great customer service! I’ve ordered the wrong item and was guided through the return and exchange process easily.
New product delivered with no issue. Very impressed with the way it was handheld.
Thank you.
22. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hi Monika,
Thanks so much for your feedback. We are so glad you had such a good experience with our customer service team. They are here to help with anything in the future!
Have a great day!
Cheeky regards,
Easy to use app
Easy to use app. Super fast delivery and good value
21. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hi Nigel,
Thanks so much for your feedback on our app. We are glad you had such a good experience!
Have a great day!
Cheeky regards,
We love Cheeky Panda
We love Cheeky Panda, the website is easy to navigate and their customer service is quick and helpful. We asked recently for a refund on an subscription order and received the money back in good time after sending the order back.
16. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hi Jenni,
Thank you for taking the time to leave your great feedback. We are always here to help and assist you with anything!
Have a great day!
Cheeky regards,
Great products and customer service!
I've been buying Cheeky Panda toilet paper, tissues, and paper towels for over 2 years and they feel and work great. And I absolutely love that their packaging uses no plastic. On my most recent order, I accidentally had the wrong shipping address listed (the Shop pay app that I used had changed my default address for some reason), and the Cheeky Panda customer service was super responsive and got my order re-routed before it shipped. I continue to be very satisfied.
3. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hi Craig,
Thank you very much for leaving your feedback we really appreciate it. We are so glad you love our plastic free packaging as much as us, a great solution for the planet! We will pass on your great feedback to our customer service team and we are always here to help with anything you need.
Have a great day!
Cheeky regards,
Excellent service with fast delivery…
Excellent service with fast delivery and great product, what else do you need, very pleased with the whole experience.Thank you
25. januar 2024
Svar fra The Cheeky Panda
Hi Greg,
Thanks so much for taking the time to leave your feedback. We're so glad you had such a positive all round experience!
Have a great day!
Cheeky regards
Great company
Great eco product/s and good service regarding subscription
30. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hello,
Thank you for taking the time to leave your feedback. We're so glad you are enjoying our sustainable products.
Have a great day!
Cheeky regards
Great customer service
I’ve been using this company for a while and have always been happy with them. I reached out to customer service with a delivery issue from the courier company and they were so helpful and efficient in getting the issue resolved. Highly recommend them.
22. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hi Anya,
Thank you for your feedback. We really value your comments about our customer service team and hope that we can continue assisting you with anything you need in the future.
Have a great day!
Cheeky regards
great product to use any time and…
great product to use any time and anywhere and worth every penny it costs
27. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hi Stephen,
Thank you for leaving your feedback. Glad that you are loving the product as much as us!
Have a great day!
Cheeky regards
Great sustainable products & great…
Great sustainable products & great service
26. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra The Cheeky Panda
Hi there,
Thanks very much for leaving your feedback. We are so glad you had such a good experience with us!
Have a great day!
Cheeky regards
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