Thebunniestore Anmeldelser 

I saw Paloma Faith wearing the top on social media and immediately searched to find and but it.

Love the top - one of my favourite clothing items I own. It’s one size but so stretchy and comfortable. “Feels like a hug” as they described on the socials.

Now I plan on getting the SHIBU Set… funnily enough after seeing Paloma wearing it on Traitors. 😆

Also they have great customer service (contacted via email).

My order came within 2 weeks of ordering, the staff was very friendly and cooperative/constantly updated me after I contacted them because I had an issue tracking it (it arrived literally on the next day), the jacket was beautifully made, everything was perfect! I will definitely be buying from them again, overall a great experience!

0 stars if possible.

- item ordered almost a month ago, no updates received
- tried to contact the company via DMs on instagram, still actively promoting their products, message ignored
- since I have never received my order, I assume that their products are of good quality, however they are not responsive, unreliable due to lack of channels of communication.

no orders received, no payment.

it doesn’t matter if your company produces good quality products, if your company’s logistics is not satisfactory, your business is not going to grow and succeed.

It is embarrassing that AliExpress’ independent businesses sell their products at lower prices but their customer service can still be above and beyond, better than Bunnies Store.

I ordered the radiant dress and it's the most beautiful dress i've ever purchased! Fast shipping after 2 days of placing the order and speedy support with very polite customer service. I recommend the shop 100%!

The order arrived very quickly. Everything was delivered in the shortest time. The quality of the item is incredible, very pleasant to the touch, and absolutely beautiful. I will definitely be ordering from you again. Your pieces are incredibly beautiful. Thank you.

so pleased to have found the bunnies, i love their designs! i purchased the lace up puff sleeve shirt and i’m in love! it fits me (standard size 6/8 in a size M, for reference). thanks bunnies!

Can't recommend enough! Unfortunately, my package got lost, but their support was very helpful and replies quick. The issue was resolved and the dress came in the end. It fits perfectly, the material is very nice and light. I will definitely make another purchase with them :)

I love it! This is my favorite brand!

In love with all their designs and the quality of them .

Chego na hora e a roupa fico na minha namorada muita boa. Muito obrigado pela ajuda pára escolher.

Peggior sito da cui abbia mai comprato.
Ordinato una camicia taglia L che dovrebbe essere oversize,
non mi si chiude di tipo 15 cm,
neanche se avessi 5 anni mi entrerebbe probabilmente
gli 80euro peggio spesi della mia vita

Awesome support from their office, talked me all the way through an issue with a package undelivered by the carrier. As soon as they got the return notification from them, I got refunded and was able to reorder without waiting an eternity for the refund, as with so many other stores.

This is a scam! Ordered the radiant dress, received it with the zipper already broken. Contacted the customer service, they didn’t answer. So I opened a dispute with PayPal. The seller told me to send the dress back to an address in Berlin. I had to pay for sending it back even though it was broken. I copied the address down word for word but got the package back bc apparently it couldn’t be delivered. So I got a broken dress and no money. Do not order there!

Update: paypal did revise my appeal and I got back my money at least.

kein fake-shop ! retoure wurde umgehend erstattet - alles ok .

Bought a lace dress for £75 and it came with threads coming out of the dress and lace is damaged. For that price you would expect good quality product. Worse of all I emailed them and customer service is horrible and patronising. I sent pictures of thread coming out and faulty lace material and the guy, Itziar Z kept saying oh but looks fine to me and told me that I don't know how to fit the dress!

I am so shocked by such bad customer service - the only thing I asked for is for a return label to return their faulty item but they won't even provide that. I have been emailing for the past 2 days and they just shrug it off.

Do yourself a favour and do not buy from them! They make it really hard to return bad items.

This brand is a scam! I order the MINT shirt and the final product doesn’t reflect at all the composition they reported on their website. It is 100% polyester (and not 70% cotton as written on their website) and one of a very bad quality at that. On top of that, the label with the composition is totally missing from the garment.

Sito affidabile, il vestito che ho ordinato ha un'ottima manifattura, morbido e bellissimo. Devo dire che non si sono neanche dilungati più di tanto nella spedizione. Consigliatissimo.

I recently bought some Rosita Fernandez gloves from the Bunnies Store for my wedding. The entire collection is gorgeous. The whole store is gorgeous! When there looked like there may be a hiccup with the shipping, due to South Africa’s post office being variable in its reliability, the Bunnies Store team went out of their way to find a good solution for me and the designer. They went well beyond the normal customer service you can expect from an outlet, even answering messages late on a Friday evening (but obviously please don’t hold them to this).

Thank you to Itziar and the team for the support. My only regret is not ordering more items - a mistake I won’t make again.