Desigual Anmeldelser 5 063

Horrible customer service, like others have reported. They only sent one item from the two I ordered. When I emailed, and offered to upload the packing slip showing they only packed half my order, I only ever got an automated response. Customer service is nonexistent--literally, I don't believe it actually exists! I sent follow-ups weekly for a month asking for a resolution and only ever got auto-responder replies. Do yourself a favour and don't order from this company online. I'm having to pursue a refund from Visa.

Non ordinate online!! avevo ordinato dal sito una borsa per il compleanno di mia sorella in anticipo di 2 settimane e avevo richiesto la spedizione ad un punto di ritiro. Mi è stata mandata un email una settimana dopo che mi diceva che l’ordine era arrivato al punto di ritiro, ma quando mi sono presentata non c’era. Sono andata successivamente a controllare il tracciamento del mio ordine e mi diceva che la borsa era bloccata in una filiale in spagna e che per ricevere la borsa, l’ordine
doveva prima arrivare alla sede spagnola, dove avrebbero provveduto a spedirlo di nuovo. Ho scritto al servizio clienti una cosa come due e-mail al giorno dove richiedevo il rimborso per circa un mese, dopo due mesi mi arriva un e-mail che mi diceva che il mio pacco era arrivato al punto di ritiro e di controllare su questo sito che per altro era interamente in spagnolo, sono andata al punto di ritiro e la borsa non c’era. Solo dopo due mesi e una settimana ho ricevuto un rimborso

Über Jahre war ich sehr zufrieden mit den Produkten und dem Service von Desigual. Der wurde offensichtlich eingestellt. Von meiner letzten Bestellung sendete einen von drei Artikeln zurück. Desigual bestätigte den Eingang der Ware. Trotzdem fehlt auch sechs Wochen später die entsprechende Gutschrift. Mehrere Tickets hatte ich daraufhin eröffnet. Mehrere wertlose Standardantworten folgten. Textbausteine von einem Bot. U.a. sendet mir Desigual ein neues Rücksendeetikett. Ein Standardtext wieder von einem Bot. Bei Desigual will niemand mehr verstehen. Ich werde dort nie wieder bestellen.

Desigual hat super schöne Designs und mit ihrem neuen Branding eine neue, viel stylischer Seite aufgeschlagen. Leider sieht keines der Kleidungsstücke in echt ähnlich gut aus. Die Qualität ist extrem schlecht und ich habe meine gesamte Bestellung wieder zurückgeschickt. Schaut es euch lieber in einem Store irgendwo an.

Davon abgesehen ist der Customer Service wirklich bodenlos schlecht. Nach zwei falsch ausgestellten Rechnungen und monatelangem email Verkehr, musste ich die Kommunikation mit dem Customer Service (nur über mail oder chatbot möglich) abbrechen und die falsche Rechnung aufgrund von drohenden Mahngebühren zahlen. Desigual werde ich wirklich ab jetzt für immer meiden.

Ich warte seit fast 2 Monaten auf eine Rückvergütung von einer retournierten Hose!!!! War jahrelang begeisterte Desigual Kundin. Aber seit fast alle Filialen in der Schweiz geschlossen wurden, bin richtig enttäuscht. Es ist so schade😢

Keine Rücksendung möglich (falsches Etikett ) und Keine Antwort vom Kundendienst auf Mails

honestly dont order from them. they are very sneaky with trying to refund you a much lower amount than what you are entitled to, hoping you dont notice, then go silent mode on customer service when raised. very dodgy. the items are also rather poor quality and made of very thin and non-durable materials. you can get better in a high street shop to be honest.

The jeans are nice, but not very stretchy. They're a bit uncomfortable. Delivery was alright

Niekada daugiau! Buvau pirkusi kuprinę, kuri po kelių mėnesių prarado spalvą, ėmė iš juodos darytis baltai pilka, prarado formą, sutrūkinėjo kraštai, užtrauktukas nebeveikia, reklamavau ir paprašiau, kad grąžintų pinigus, gavau el.paštu atsakymą, kad spręs mano problemą ir pateiks atsakymą. Sprendžia jau kelis mėnesius. Raštu pateikiau klausimą, kiek laiko dar spręs? Atsakymo nebegavau iki šiol. Tikrai tokios firmos nerekomenduoju, daugiau ten nepirksiu, nekokybiškos prekės, servisas neveikia, man tai aferistų kompanija, įtraukta į juodą sąrašą!

Har väntat i 3,5 vecka nu på en klänning och den har fortfarande inte kommit. Skrev till kundtjänst som svarade efter 2 dagar, att den blivit försenad men nu var på väg. Det var för en vecka sedan… :( Skitdåligt!
Kommer aldrig mer att beställa därifrån igen.

Such a shame because Desigual really does have some nice clothes. In an ongoing dispute with them over a refund - luckily I paid via Paypal so a third part is involved. I sense bad things are brewing for the company (can't afford to refund people I assume). I thought it was just me but crazy to see so many other people with the same issue.

Shit company for refunds! Still haven’t got mine after 2 months!!
How difficult can it be????

It has taken 2 months and multiple emails to get 1/4 of my refund, still waiting for the rest.

PESIMA atención al cliente on line. Pedido recogido en un punto de recogida. Talla incorrecta. Solicito devolución y no hay punto de recogida en mi población, cuando para la entrega de la venta si había. No hay tienda ni en mi población ni en 100 kilómetros. Les envío mail para solicitar la devolución en domicilio “pagando” yo y NINGÚN MAIL de los que indican es válido. Esto se llama ENGAÑO

Bestilte en kjole. Den lignede slet ikke kjolen på billedet, og jeg ønskede at sende den retur.
Fik genereret en retur-kode til scan nede hos et UPS dropoff point. INGEN kan scanne denne kode, og jeg kontaktede derfor Desigual for at få tilsendt returlabellet i PDF, så jeg selv kunne printe.
De har ignoreret mig i 14 dage nu. Jeg har henvendt mig 2 gange og får bare autogenereret mails om at de arbejder på sagen.
Jeg bestiller aldrig fra Desiguals officelle hjemmeside igen. Det virker som en umulig opgave at returnerer til dem.
Jeg fortryder BIG TIME, at jeg ikke fik læst anmeldelserne herinde før mit køb. Havde aldrig lagt bestilling, hvis jeg havde haft læst de andre 1-stjerne anmeldelser.
B008682854

Horrible support.
Bought a jumper that didn't even last one wash. The fabric teared near the pattern on the back of the shirt and I followed the washing instructions.

My wife contacted you regarding this 202603 and still no answers!

Business model is clear and users can clearly not count on getting any support once the invoice is paid.

If I was able to rate this store -0, I definitely would have done so! Desigual has the worst customer service ever! I was a loyal customer for over 25 years and within those years, I may have had to returned an order or item about 4x without a problem UNTIL, late 2025. In late 2025, I made a large purchase (over $400). I did not like some of the items or the fit, so I requested and received a return label. I returned the items (asking for a full refund) well before the 30-day return window had closed. Crickets! I followed up with Desigual at least a dozen times over the span of a couple of months, and always got an automated response stating that they were trying to decide the best way to handle my situation. The best way to handle my situation was to just give me my money back!!! Thank God I had purchased the items with a credit card! After being given the runaround by Desigual for nearly two months, I contacted my credit card company and explained my problem. The credit card company informed me they would have to do an investigation. They requested a copy of my return receipt which showed the date and time I sent the items back to Desigual, my return receipt number, information regarding the items I returned, and the numerous emails between me and Desigual. Desigual’s response was always the same, of course! I also provided a copy of the tracking notification which showed when and where Desigual received my return. Well … after less than a week, I was fully refunded! I will NEVER purchase anything from Desigual again, and I will NEVER recommend that anyone else does!

Last time I bought online from them. Need to return things and noone is responding to my emails.

Awful refund experience with Desigual online UK. Took forever and had to contact them multiple times. Please do not use Desigual online!!!!! Appalling customer service. Took three months.

No me han permitido devolver un bolso de 80€.. No atienden en Atencion al Cliente, no tienen ni un tel.. te responden con un correo estandard y no hacen nada.. No volvere a comprar ahi nunca mas, penosa experiencia