Cheap, fast shipping, safely packed and product exceeded my expectations. Order arrived 3 days after purchase and thats with the standard shipping so quick even with the covid delays going on! Amazing... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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criminals that double charged then refused return money then made lie pilot take review down for being defamatory when was not trust pilot are criminals who hide proper reviews dont use them!! remo... Vis mer
When my order arrived it was completely smashed in the box. It had not been correctly wrapped and I recorded myself opening it and took pictures as evidence, tried multiple times to get in contact via... Vis mer
Purchased a $400 dry herb vaporiser from TBS, they were willing to price match another advertised price as I preferred to shop with them. 1-2 weeks after receiving the vape, i noticed the mouthpiece... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Off Ya Tree presents The Bong Shop. Buy online, choose from Australia's biggest selection of bongs, pipes, papers, vaporizers, hookahs & accessories. The best brands including Waterfall, Pax, Tasty Puff, Elements, Volcano, Da Vinci, Piecemaker and Raw....
Kontaktopplysninger
Ground Floor, 76 Gladstone Street, 2609, Fyshwick, Australia
- 0456 965 744
- info@thebongshop.com.au
- thebongshop.com.au
3,5
Middels
3k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Top seller, great customer service.
Super fast shipping (standard), 2 days from Canberra to Sydney.
Top customer service from Barry and very easy to deal with.
Very happy with the products.
Will definitely buy again from this online store.
5 stars.
23. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra The Bong Shop
Hey Stu, thanks so much for the wonderful review! We're so glad we could ship this out to you so fast and are glad that Barry was helpful!
Thanks so much for taking the time to write this, we really appreciate it!
incredible customer service
incredible customer service - very prompt and were able to solve my issue quickly and free of charge. Barry, youre a champion. Highly, highly recommend!
11. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra The Bong Shop
Hey Kat, thanks so much for the lovely review, we really appreciate it and are glad you had such a great experience with Barry!
Good on Barry good service!
8. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra The Bong Shop
Hey Bonny, cheers for the great review! Glad Barry could provide great service!
I emailed the company in regards to a…
I emailed the company in regards to a product with a few different designs requesting that I could get one of each design as I ordered the amount that was correct and they swiftly replied and I got exactly what I wanted, great service, quick shipping, couldn’t be happier !
4. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra The Bong Shop
Thanks so much Jacob for such a nice review! Really glad we were able to help you out with getting different designs!
Received our Bonsai Glass pipe as…
Received our Bonsai Glass pipe as promised with quick no nonsense shipping.
Pipe looked great, filled it up used it one night. Next morning pipe juice everywhere. Dropped Barry an email, he replied promptly using text book company policy. Photo was requested by Barry in order to verify damage. Wasn't impressed felt like I was being accused of dishonesty. Let him know that I wouldn't be sending a photo and would never purchase again from them. Barry returned my email with a great response and I supplied a photo. Next day I was notified of pending delivery, checked emails and a great email from Barry letting me know a replacement was on its way! Now that's impressive in this day and age. Barry your due diligence, honesty and prompt replies have ensured I will purchase happily from TBS again. Job well done! Barry you are worth more money!
Cheers
Andrew Hewes
3. juni 2021
Anmeldelse skrevet uten oppfordring
Svar fra The Bong Shop
Hey Andrew, cheers for the great review! So happy we could help sort that out for you! Really appreciate you taking the time to write this and hope you have a great day!
Returns never even returned my email
After receiving my Ghost MV1 Vape in late January, it didn’t seem to be working - the battery wouldn’t hold charge even after charging over night and would flash the error sequence whenever I went to use it. I contacted the returns department who were very helpful and sent me a return label. I sent it off about 2 weeks after I had received it. I then didn’t hear back from them. So I emailed them asking for an update, and included my order number in the subject line. I then got a return email asking for my order number so they could “track [my order] down with [their] warehouse team” . I then returned their email that same day and didn’t receive a response. I sent another email a week later and then another email the week beyond that. It has now been another week after I sent my last email and STILL HAVEN’T RECEIVED A RESPONSE. I don’t even care about the item anymore I just want my money back. I expect an update ASAP.
5. april 2021
Svar fra The Bong Shop
Hi Jackson. Thankyou for your feedback. We are happy to see your complaint has already been fully resolved within a few days of this review with a full refund issued to you. We apologise for any inconvenience caused initially and hope that this resolution has completely resolved your complaint.
Very impressed with delivery time the…
Very impressed with delivery time the four times I have purchased from this company. Good quality products sold and there has never been any items damaged or missing, packaged well and taken care of during delivery.
5. april 2021
Svar fra The Bong Shop
Hi James, thank you so so much for the wonderful review! I'm so glad to hear you've has such a great experience all 4 times and we hope to make the 5th one just as spectacular!
Fast and Easy to navigate website,
Fast and Easy to navigate website,
Huge range of items, covering all basis from Rolling papers to vaporisers!!!
The prices are very competitive but the one thing that made me want to give a review was the rapid response time in receiving my order,then dispatching it and with express postage I had my new items within 24hrs of purchase, less than a day before I got them, unbelievable!!
5. april 2021
Svar fra The Bong Shop
Hi Dan, thanks so much for the positive review! We're so glad that we were able to ship to you so quickly and we hope you're loving and enjoying your products!
Very easy to deal with felt genuine
Very easy to deal with felt genuine
Very Helpful and above all u git what I wanted.
4. april 2021
Asked for extra wrapping for safety
Asked for extra wrapping for safety, they did that for all items. Super friendly customer service tho. Wack about SA laws tho.
3. april 2021
Svar fra The Bong Shop
Hi Sharon
Currently there are some global supply chain issues with key suppliers caused by the Covid outbreak still affecting many business' world wide. We are as keen as you to be fully re stocked. Please be aware many items we are trying to source as quickly as possible to have as many options available online as possible, as soon as we can!
Came super quickly and was really nice
Came super quickly and was really nice! Only possible complaint to make would be that it’s too big!
2. april 2021
Great quality highly recommend
29. mars 2021
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