The Bicycle Lounge Anmeldelser 

I very rarely write reviews but the quality of service I received from Matt and the team at The Bicycle Lounge warrants an absolute 5* one.

From the outset no request (and there were many!) was too much trouble and when I picked up my bike the attention to detail in getting it set up perfectly for me was nothing short of first class.

The professionalism, customer care and friendly approach shone through, The Bicycle Lounge is the perfect example of how to do things the right way.

Absolutely fantastic experience with Matt at the Bicycle Lounge, glad I called in!! Told Matt what I was looking for and budget and he talked me through the options with no hard sell on any particular brand. He made some recommendations and I ended up going for the Pinarello Prince which I love. Matt told me about the forthcoming promotion on the Pinarello and whilst it wasn’t live at the time put it through together with the offer to upgrade the wheels which was too good to refuse.

The bike fit was great and Matt talked through the issues and options, really helpful and informative.

Overall a great buying experience and would not hesitate to recommend them or use them again. The customer service was second to none.

Made an enquiry with Matt about a bike he phoned back within 10 minutes after checking stock with the supplier ordered and delivered to the shop within a short time , promt and helpful service from a team that are enthusiastic , travelled 91 miles to collect from the shop it’s nice to find an independent shop that still provides the personal service we used to get .

Absolutely delighted with my new Pinarello X3 purchased from The Bicycle Lounge. Its magnificent and the difference between this and my old bike is too big to describe! The gear change is fantastic, the ride is quicker, saddle comfy, breaks responsive and the quality of carbon (to me) makes the ride seem smoother. Thank you Matt for your excellent support, knowledge and advice. In summary, brilliant bike and colour (keen red/black) and brilliant service and hospitality from all at The Bicycle Lounge!

I have been a customer of the Bicycle Lounge on and off for about 20 years, from back when it was still (I think) Harry Middleton Cycles. Matt, Paul, and Sean always seem to have time to offer advice, whether you are looking for a small piece of kit, have a bike that needs a service, or are after something more exciting, like those shiny carbon wheels or the new bike that you ‘need’. It’s the contrast between this friendly and sensible advice from experienced and knowledgable cyclists that I always get at the Bicycle Lounge, and the (occasionally patronising) sales patter that I have experienced elsewhere, which keeps me coming back to the Bicycle Lounge. The new showroom upstairs is a great place to start the search for your next bike (as I did), and downstairs houses the kit and accessories, all of which can be seen and ordered on the website. Support your LBS.

Such a refreshing change to deal with knowledgeable staff. Matt and his team are a pleasure to buy from they listened & discussed all my needs, took all my measurements and came up with various suggestions. No pushiness at all.

I am delighted with my Pinarello and would highly recommend the Bicycle Lounge.

Matt was fantastic and the bike fit was very comprehensive. I now have 20% more power and back pain has vanished. Well worth the money would highly recommend.

From my first contact over the phone/email and walking into the shop and leaving with the bike was a pleasure. The whole experience went like a dream due to Matt his teams knowledge and excellent customer service. I cant thank them enough and the 430mile round trip from London was well worth it. Why cant every bike shop be like this?

Had a bike fit two weeks ago with Matt, really made me feel welcome and explained the process and reasons for the small changes he made clearly. Two weeks of riding it now and I've felt less fatigued and stronger on my long rides. Would definitely recommend 👍👍

I love me new Pinarello and it's all thanks to Matt and the team. If it hadn't have been for the expertise I received I would of had the completely wrong frame size. I live 175 miles from the shop but it was so worth the visit. Thanks to Matt's bike fit I now have more power and who doesn't want that.

Great experience at the bicycle lounge
Had a bike fit for my last bike and then returned to look for a new one.
Advice on what bike was right for me and then helpful demonstration when I picked it up. Thanks!

I purchased a new bike from the Bicycle Lounge and the staff were very helpful making sure I made the right choice on frame size and a bike fit. All very friendly and a great service . I would recommend them and no hesitation in recommending them

Richard

I made a mistake on my purchase from Bicycle Lounge but I have to say that they were absolutely first rate in helping me sort it. The customer service was outstanding. I didn’t actually purchase anything from them in the end but they were responsive, helpful, understanding and professional. I would certainly hope to buy from them in the future. Many thanks. Great people. Great service!

In February I brought my Enigma Evoke to The Bicycle Lounge after an accident, I needed a written report with costs for the insurance company. On arrival Matt immediately gave me a verbal assessment of the damage and within 48 hours I had this in writing. Once the insurance company gave the go ahead I was kept informed that parts had been ordered and 3 weeks later collected my rebuilt bike - looking like new.
Great service from Matt and the team at The Bicycle lounge.

Fantastic service, highly recommend!! Bike fitting was spot on and customer experience was excellent.

Great experience buying new bike. Matt spent quality time fitting the bike to my wonky hip. Cheers

Picked up my new bike on Tuesday 21st February and delighted with the advice prior to purchasing the bike, the exceptional service from Matt throughout the process and the level of service and advice on the day I picked up the bike. Round trip of over 400 miles was well worth it. All round superb service and cannot recommend highly enough.

From beginning to end and with the pandemic that stretched nearly 2 years Matt and his team kept me fully updated and delighted to have finally picked up my dream bike in early December. The bike fit and appointment was thorough and professional and everything was explained and unlike some experiences they treated me like a human being. I thoroughly recommend their service and knowledge. I just wished I lived nearer. Dominic.

Absolutely amazing customer service from start to finish. The advice from Matt and Howie was first class.

The Bicycle lounge were quick to respond, excellent communication and happy to help!

Will be making my second purchase from the Bicycle lounge in 2023. A huge thank you for all that you have done.

Comically bad! Avoid at all costs!

Young lad has no customer service skills & needs to learn the basic art of human interaction and social skills before being employed in a retail setting.

The most appalling customer service, and I mean the WORST I have ever experienced, anywhere. Hostile, incompetent and quite frankly laughable.

I would rather spend double and give my business to people with skills, competence and knowledge.

If I was the owner, I would keep the young lad away from customers & the shop floor at all costs. Heroically embarrassing.