Thebestairfare Anmeldelser 

WARNING TO OTHER TRAVELLERS: SkyTravelPod and Associated Trading Names

I booked flights for three passengers through the SkyTravelPod website. At around midnight, I received a telephone call informing me that the company had supposedly confirmed the outbound flights but could not secure the return flights. I was then asked to pay an additional £700, despite having already booked at the advertised price.

I refused to pay more money and requested a full refund because the company had failed to honour the original price. Instead, I was threatened with a cancellation fee of over £400.

I subsequently received repeated telephone calls pressuring me to make further payments. The calls appeared to originate from a call centre in India, despite the company claiming to operate three offices in London, including locations in Barkingside and Ilford.

I was also promised a £150 voucher after making the booking, but this never materialised.

Fortunately, I contacted my bank and arranged for the payment to be blocked before the company could collect the money.

Customers should also be aware of the company's associated trading names. During my research, I found that Sky Travel Pod Ltd is identified on the websites of Best Air Fare and The Best Ticket Fares. The company also claimed to operate three businesses, so I would encourage prospective customers to establish exactly which legal entity they are dealing with before making a payment.

I cannot independently confirm the relationship between every business using a similar name, so customers should verify any claimed association rather than assume that all similarly named travel companies are connected.

My experience involved unexpected additional payment demands, a threatened cancellation charge and a voucher that was never received. This has seriously undermined my confidence in SkyTravelPod.

Based on my personal experience, I would not recommend booking through SkyTravelPod. Please exercise extreme caution, check the terms and conditions carefully, and ensure that your outbound and return flights are properly confirmed before making any payment.

This is a scam company! DO NOT USE THEM! They have stolen £3200 off me, claiming they have booked my flights. They never paid for my flights, so my flights were never confirmed. They then said they will give me a full refund. But 6 weeks later and I’m still waiting. Disgusting customer service as they just keep moving the goal post and when I ask for information no-one gets back to me. You sit on hold for 45 minutes at a time. These people just steal your money and hope you give up and go away. Do not get suckered into the low cost flights as you just end up paying double with loosing your money and having to rebook with an actual travel agent. Horrible scumbags!

DO NOT BUY FROM HERE! Be extra vigilant, they are scam, I bought tickets,payed the full money never got them. Although I already paid but I started receiving lots of scam calls from asking to pay again.
I wouldn’t even given the. One star

They are scammers, booked a flight to New Zealand in March to fly in November, for my wife and myself. started to look on Singapore airlines site as that's where the e.ticket was ment to be booked with, only to find that it was only reserved not confirmed. When i tried to phone their phone wouldn't even ring just went dead. sent an email no reply. seems that i am 2 days over time limit to claim a chargeback from my bank. the flight reservation is no longer there. so i am now £1061.21 out of pocket plus booking more flights with another company. seem my money went to a company called Flight Master ABU DHABI. I AM RAGING . NO PHONE CALL OR EVEN THE DECENCY TO ANSWER E.MAILS OR PHONE. DO NOT USE !!!!!

DO NOT BOOK YOUR FLIGHTS THROUGH THIS COMPANY!

My flight from Sydney to China and then from China to London was cancelled, and I was not properly informed at all. I was left without clear information or proper support.

When I tried to contact the company to get help, I discovered that I had been blocked from calling them. This was absolutely shocking and unacceptable, especially when I was dealing with a cancelled international flight.

On top of all this, I was charged an additional £1,500 to rebook my flights. I cannot understand how a company can treat a customer this way after taking so much money.

This was one of the most stressful and frustrating travel experiences I have ever had. The customer service was extremely poor, and I felt completely abandoned when I needed their help the most.

I strongly advise people to think twice before booking through this website. My experience has been terrible, and I would never use this company again.03/09/2026

Everything was great, good price, with good communication with maya was very helpful

Found them while searching for flights on Jetcost.com - prices were significantly lower, therefore fell for it! Payment made on 5th July, Qatar Airways tickets issued on 7th July (to travel on 5th August to India), found booking on Qatar Airways website, managed online. Booking disappeared on 14th July, after numerous calls finally reinstated on 21st July! On the same day booking disappeared again, email received saying "We regret to inform you that your reservation has been cancelled due to an overbooking situation with the airline"! Qatar Airways say they can't do anything as agent cancelled the booking, approach them to try and re-book! Money refunded on 28th July.
Like many other people, I also misunderstood this company with "thebestaifares.uk" (with "s" in the end), who called me requesting to review correct company. The company who let me down is "thebestairfare.uk"

DO NOT USE THIS COMPANY AS THEY ARE A SCAM AND FRAUDSTERS.

I paid over £2000 for flights before reading many other reviews on here which states they are scammers and fraudsters and wish I had read them before.

They take your money, reserve flights with your selected airline, so you can access the airlines website to give you the impression it is all legit.

They then don’t pay the airlines and claim that the airline cancelled the booking as the flight was full.

When they did this to me I contacted the airline directly who confirmed that they didn’t pay for the flights hence the cancellation. The 1st of a catalogue of lies.

They will then write to you lying constantly, and interestingly never denying that they are scammers and fraudsters, even if you accuse them directly.

They will pretend they have started the refund process when they haven’t and the lies just go on and on. 3 times they told me they had started the refund when they hadn’t.

They know you only have a certain number of days from the transaction to make your fraud claim so try and fob you off hoping you go over this and cannot take this action.

I eventually got a refund after 2 months but only because I logged a fraud case with my bank and instigated a Police report for fraud against them.

I believe that they commit this fraud and hope that people won’t be as forceful and determined as I was and only refund those that take it to the lengths I did.

The company address is a run down council flat in London and the company is based in India. Do Google street view and it tells you all you need to know.

They are just set up to cheat people out of their money and try and fob you off until you give up.

PLEASE DO NOT USE THEM.

I have started the process with my bank to try and get them listed as known fraudsters so no one else has to go through the horrendous experience I did and you are made aware at the point of sale.

CRIMINAL FRAUD – please do not listen to their lies, please read to the end as there’s many different updates

They are a professional scamming business , and trust me they know their words, I found flights at a good deals, googled them and their reviews said it was a scam, they then called I firmly said no I don’t wish to purchase flights it’s a scam iv seen the reviews on trust pilot , he advise me that they had good rating and I was looking at the wrong website name, he gave me the correct 1 and yes their reviews were good, he informed me that I would have a e-ticket number and airline reservation number within 3 hrs, all good so far BUT they have given me a false e-ticket number and iv spoke to the airline and they haven't received payment and said they will not issue e-ticket number until payment has been .
I contacted the agent again and they have reassured me that will be dealt with and it’s the type of ticket I have purchased and will be updated 24hrs before departure date, I have gone back to the airline and again told that they will not issue an e-ticket number until payment, the agent is certain they have initiated payment.

Now after booked the slreveiws have been posted with the same scam, when I call they don’t even asked for my details, I sent an email to ask for a valid e-ticket number otherwise I will report fraud and complete a chargeback on my credit card , they send an email for me to get in contact and I requested it to be dealt via email or asked permission to record the call, never received an reply I spoke to them this morning and they refused my call to be recorded and said they will send in an email, again haven't received an email, could not then make any contact, I informed them that I am taking action due to fraud , tied to call and they answer and after explains my action I wanted to take they reply with ok no explanation, iv now received an email stating a refund, but I must reply to confirm I want to cancel which I refuse as I’m not cancellation has there’s nothing booked , they will probably reply to this review that I either have the wrong website as there’s many trading under similar name or saying they have issued a refund
As the last reviewing customer has said I will not let this drop and they must be stopped

UPDATE I’m currently on hold, they have allowed me to record , the agent is saying iv left a review on the wrong company and it’s impacting her score , iv explained that I have used my reference number that I received when I booked and payed, and it allows me login and manage booking on this page there’s a link to review them on trust pilot , the website that is shown above, she continues to ask for my reference number .

UPDATE
Iv just called back the number that the lady said I have left the wrong review , making out they called me, I asked what company and the gentleman said it was best ticket fare , which the lady I just spoke to said they were the best airfares, they are carrying out fraud under so many different company names , more evidence .

The Best Air Fares is not a travel agency—it is a criminal enterprise operating under a fake business name. They have stolen £1,450 from me and engaged in a systematic, calculated pattern of lies and extortion.

Here is exactly how their scam works: They lure you in with a low fare, take your money, and then cancel your confirmed booking without your consent. When you demand a refund, they promise it is "processing" to stall you past your bank's 120-day chargeback deadline. Then they ignore you completely.

What makes my case different from other victims? I have the smoking gun.

· I possess ALL written correspondence—every single email where they promised me a refund that never materialized.
· More damningly, I have audio recordings of their phone agents explicitly guaranteeing my money would be returned. These recordings are direct, undeniable proof of their fraudulent intent and deceptive practices. They are caught red-handed, lying on tape.

I have already taken decisive action:

· I filed a formal crime report with Action Fraud UK and hold an official crime reference number.
· My bank is actively pursuing a chargeback, but I am not stopping there.
· I am preparing to take them to the Small Claims Court, armed with my recordings and paperwork, to ensure they are held legally accountable.

This company already has 74 formal complaints logged with the Better Business Bureau (BBB) and a sea of one-star reviews across every platform. They are professional thieves who will destroy your travel plans and steal your hard-earned money.

FINAL WARNING: If you have booked with them, call your bank RIGHT NOW and dispute the charge. Do not believe their fake "processing" promises. I will make sure my recorded evidence follows them everywhere—on Trustpilot, ComplaintsBoard, and in court.

DO NOT TOUCH THIS COMPANY WITH A TEN-FOOT POLE. THEY ARE LIARS, THIEVES, AND FRAUDS.

This company deserves a minus review. Not even 1. Absolute disgraceful company. They are nothing but frauds!! How they sleep at night I have no idea. I will be reporting them to trading standards so they can stop scanning other innocent ppl.

Please please save your time, money and energy and go with a reputable company. If they send you a link to pay, do not do it!!! If you sense something is fishy then you know it’s not right and walk away. If you have made payment contact your bank and trading standards so their website can get shut down! Day light robbery.

They take your money and change their names everytime you speak to the same ppl. Dishonest, poor customer service and notorious scammers.

Emily and uterkesh. You are thieves!! Shame on you.

Thank you so much for your help absolutely amazing staff Emily and Jimmy

It was good experience to deal with you specially Neha was really helpful in this dealing
Thank you Neha

AVOID!!!! DO NOT BOOK!! THEY WILL TAKE YOUR MONEY!!

TRIED TO BOOK A FLIGHT THEY DIDNT SEND ME ETICKETS. WHEN I RECEIVED THE ETICKETS I CONTACTED VIRGIN AIRLINE AND THEY SAID THIS BOOKING HAS BEEN CANCELLED. I CONTACTED THE TRAVEL AGENCY AND THEY STILL KEPT LYING ABOUT HOW ITS A MISUNDERSTANDING BUT WHY WOULD THE AIRLINE LIE????

THEY OFFER CHEAPER RATES SO THEY CAN TAKE YOUR MONEY. CHECK ALL THE REVIEWS BEFORE YOU BOOK

I WOULD AVOID AND NOT BOOK WITH THEM SAVE YOUR SELF THE HASSLE!!

Trying to book a flight and asked date of birth. Some idiot who designed website decided that I would have to go back monthly by month to 1965!!!! This would take an hour. So not using this company because they have no idea how to operate a web site

I booked an airline ticket through a third-party search engine to travel agent. After I made the payment, the travel agent called and informed me that I had purchased a Basic Economy ticket, which they said might not be confirmed until 24 hours before departure. This put me under significant stress because my travel plans were uncertain, and my money was already tied up.

The ticket was not confirmed, and the travel agent only provided their own company booking reference instead of the airline's booking reference. When I contacted the airline directly, they could not find any reservation under my details, leaving me unable to verify my booking.

Over the following days, I had to make numerous phone calls to travel agent, causing unnecessary anxiety and frustration. In the end, I felt pressured to pay a much higher fare just to secure a confirmed ticket. I was also informed that I could not receive a full refund unless I paid additional cancellation or service fees.

This experience was misleading and unfair. Customers should be clearly informed before payment if a ticket is not immediately confirmed or is subject to availability. Selling an unconfirmed booking while holding a customer's money creates unnecessary financial and emotional stress. I believe this type of practice is unfair and should be investigated to ensure consumers are treated transparently and fairly.

I spoke with mr Waseem which he was very helpful and explained everything and give me good deal so I'm quite great full to him.

A Sincere Thank you to Mr Wassem and to all his team members Ms Susan from flight experience ( BEST TICKETFARES.COM.)
As being a lenient and very patience Customer, i experience a difference sales attention to my new experience from bestticketfares.com. Responce and Customer service was not just being a Customer but was far more greater than a Family bonding. All telecommunications and Customer relations was 100% very High standards of service and responces all call and messages was fast and accuracy was 100%. Not like some other companies irresponsible workload and unresponsive communication to their Customers.
I sincerely recommend to all new customers to take their Flight and Fly with BESTTICKETFARES.COM.
I am 100% Very happy of all their kind help and support. I wrote so much for this Company because this was my very important Flight, to catch one of my cousin sisters wedding+some important Work and Family programs, and to get on the fly date, that i requested. In aeroplane i got greatly seated in the cabin. Ah how THANKFUL and Thanksgiving to bestticketfares.com.

Fantastic service, they help me With online check-in and getting my boarding pass without any trouble.

Fantastic service, they helped me with online check‑in and getting my boarding pass without any trouble.