I have long been a fan of the EXIT games made by Thames & Kosmos, but am now an even bigger admirer of the business thanks to some excellent customer service. Another games business had left me hangin... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Bought an at home Exit game recently. Sat down with my wife to play, and was missing a key item from it. Luckily we realised before starting. Contacted customer services and Lauren from US office p... Vis mer
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I was missing a Hex piece for a Catan exit game, emailed in and spoke with Nik who sorted a replacement straight away which arrived promptly I the post. Pleasant emails and a quick result, very happy... Vis mer
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I have loved the exit escape room boxes for some time. I unfortunately had a defective item in the box which meant we couldn't solve one of the puzzles. I emailed the company who replied immediately t... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Thames and Kosmos UK are based in Cranbrook, Kent. We provide a fabulous selection of STEM kits and board games. We pride ourselves on our customer service.
Kontaktopplysninger
20 Stone Street, TN17 2LP, Cranbrook,, Storbritannia
- 01580713000
- sales@thamesandkosmos.co.uk
- thamesandkosmos.co.uk
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167 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Customer Support
What an amazing experience! And a huge thanks to Sarah.
After the storms recently my son's wind turbine took a bit of a battering, one email to customer support and the parts are on their way. It is so rare these days to find a company making great products let alone a company actually supporting its customers and making you feel happy you have dealt with them. All around an amazing company and support team.
Helpful, friendly and I'll quote them here "I like to think how I would like to be treated."
Other companies need to see this and think!
It really makes the whole customer experience a pleasant affair and I will 100% be buying their products again and recommending Thames & Kosmos to friends and family.
Just amazing.
Chris
7. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra thamesandkosmos.co.uk
Thank you for this lovely review. Sarah was thrilled to hear about it! So glad everything is working well now.
Willing and helpful, great company
Having made a comment on Facebook regarding some misprinted components from Kosmos the person I was responding too got in touch to offer to find the pieces. She did and quickly sent them to us.
Excellent service and willingness to go above and beyond.
27. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra thamesandkosmos.co.uk
Thank you so much for your review Simon. We are always happy to help! Nicky
** Customer * Support **
I was lucky enough to recently receive one of their games (Anno1800) as a present, which by the way, is excellent.
I did unfortunately discover a piece missing from the punchboard when I opened the box but I contacted their support desk and they really couldn't be more friendly and happy to assist. My query was answered immediately and I had the replacement the very next day. Your help was much appreciated Nicky and it was nice, with various other big name companies deciding this is not a level of service that they wish to pursue anymore, to find a company that does still actually consider their current customers to be part of their future business model.
Neil
24. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra thamesandkosmos.co.uk
Thanks for your review Neil. We hope you had fun with the game! Nicky
Great games and an amazingly friendly support
Great board games and a support that is both fast and friendly. Top notch!
16. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra thamesandkosmos.co.uk
Hello Dieter, thanks for the great review. We are so pleased that we were able to help. Nicky
Great games and a great company to deal with
Great games and a great company to deal with. I had to contact them regarding one of the games, and they responded quickly and friendly. Cannot recommend them enough - and the advent calendar is likely to become an annual purchase our house! Just brilliant.
19. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra thamesandkosmos.co.uk
Thanks for the review Matthew. The next advent calendar will blow your socks off! Nicky
Replaced a faulty game
Had a problem with one of the pieces for their Exit game. I e-mailed them and they sent out a different replacement game as compensation. Very good service!
11. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra thamesandkosmos.co.uk
Hello Thomas. Thanks for the review. It's important to us to keep our customers happy! Nicky
Quality fun product backed up with fantastic service
I bought EXiT Advent Calendar The Mystery of the Ice Caver for my wife. It was brilliant, all the puzzles were unique. Comes with easy to understand tips for when you get stuck (which you will). I called Thames and Kosmos as one part was not correct but they posted and emailed it out immediately. Quality fun product backed up with fantastic service
7. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra thamesandkosmos.co.uk
Dave, thank you for our first review! So glad you liked the calendar and really pleased we were able to help. Nicky
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