thamesandkosmos.co.uk Anmeldelser 

Needed some replacement chemicals for T&K chemistry set. They sent me a full set of new chemicals very quickly and at a very good price. A lot easier, and cheaper, than buying them all individually.

I contacted Nik at Thames and Kosmos when one of the parts of the Wind Power 4.0 kit broke when I deassembled it. He was very responsive and helpful that he gave me options as that part was not readily available. I decided to buy the Wind Power 5.0 and I received it within 2 days. Nik provided great support!

I picked up an EXIT title at UKGE but when I came to play, it unfortunately had a misprint preventing me from solving one of the puzzles! Afterwards, I contacted KOSMOS to let them know in case all copies had this problem, and they were appologetic and also offered to send another title to play of my choice - it arrived quickly and I played it this weekend. It was excellent! Thanks to Nik and Lauren for friendly and fast customer feedback!

Great company with great staff. Was missing a part and they sorted and sent it quickly and efficiently.

Bought one of the advent calender games. Took a while to get round to playing it, and initially it was really fun; the puzzles were well thought out and everything was nicely presented.

However, it transpired there was a printing error on the box which meant that one of the days could not be completed without looking at the solution.

Wasted ages trying to work it out before finally giving up and Googling it. This kind of ruined all the enjoyment.

Contacted thamesandkosmos to ask either for a refund or a new (different) game to be sent that we could enjoy in full, but the response wasn't particularly positive.

Won't be buying any more of these games.

Update: After our initial disappointment at not being able to complete one of the puzzles, we did later return to the game and completed it. The rest of the game, as expected, was we'll-conceived and fun.

I contacted T&K about some card misprints for one of their boardgames. Within 24 hours of my email, I'd had a response and notification that new cards would be posted to me.
So my thanks to Nicky and Jane for their amazing customer service (T&K's boardgames are fantastic as well, would highly recommend Lost Cities and Targi!).

Amazing customer service from Nicky, who was so responsive and helpful. I emailed to request some parts I'd lost and she posted them to me the same day at no cost. I can't thank her enough. Oh, and I love the exit games and advent calendar, so brilliantly thought out. Great company.

Prompt, straight forward, helpful - excellent customer service. A lot of companies could learn from their example!!!

Opened up a newly sealed Exit game which had a key component missing meaning we couldn’t play the game. I emailed customer service and received a quick response to confirm they’re sent the missing component in the post. Fantastic customer service.

Amazing service! Found an old Remote Control machines set bought years ago. Unfortunately on opening the Experiment Kit after 5 years or so, I discovered 3 of the 182 pieces were missing so reached out to the company via the UK online site and got replacement parts sent immediately.
Faultless service. Hours of fun to be had now by my budding engineer child.

Excellent customer support, very responsive and friendly. They make great products as well.

Outstanding customer support provided by the team at Thames and Kosmos. During the Christmas/New Year period their response was fast and extremely helpful - more companies should aspire to be as good!

I'll be back, and will be recommending Thames and Kosmos to family and friends :-)

My partner and I have played so many of the exit games and have loved all of them! By far the best designed mystery/escape room games out there.

Sometimes mistakes happen though, and we recently experienced a game which was wrongly packed (cards/items missing) - making the game unplayable. Unfortunately we hadn't saved the receipt as we had never had problems before so we could not return it to the shop. So, I sent and email to Thames and Kosmos and they rang me within 5 minutes and told they would sent a new game immediately.

Top class games and top class service! Very impressed:)

I'm a huge fan of the Exit: the Game series. It's always a good challenge, great fun, and gets us in the flow state. I recently bought one that was missing an important piece (the decoder disc), and when I emailed Thames and Kosmos, they sent me the piece at no extra cost. Excellent products, excellent customer service!

Having an engineer mad son yesterday was not the 1st time that I have had dealings with Thames & Kosmos and they are as fantastic, easy and pleasant to deal with as when I first contacted them. Customer service is THE best and second to none. I recently wanted to pass on my son's engineer kits to a younger member of the family and a couple of parts were missing, a quick phone call and the said errant pieces arrived through the letter box the next day, 1st class. Many many thanks to Nicky for her stirling service and I wouldn't hesitate to recommend this company to anybody.
Excellent company, excellent service, excellent products 👍🏻

Amazing customer service!
One piece was missing from the game and even though it was a gift, no questions were asked for proof of purchase - Jane replied immediately and the missing piece arrived the next day.
I am speechless, not sure I’ve ever received such excellent customer service. Thank you!

Fantastic help from Sarah when I found we had lost one item and batteries had damaged their case. I emailed to check whether they could be replaced, got a reply straight away advising me that replacements were in the post - sent first class too.

Absolutely delighted to receive these next day - and no charge, even though the loss and damage were clearly not the fault of ThamesKosmos. If only other companies treated purchasers so well....

I have been enjoying Thames & Kosmos games for a while now, and fortunately have not had any issues requiring me to get in touch with anyone.

That is, until recently. And even then, it was my own fault, and they still helped me out! You see, I lost the logbook (instructions and missions) for The Crew: The Quest for Planet Nine, and so cheekily contacted them via their Instagram account.

Only a couple of days later, an envelope arrived on my doorstep. It was a new logbook, sent to me free of charge!

I've always been impressed by the quality of their games (The Crew, Exit, Adventure Games, etc.), and now am equally impressed by their customer service. Thanks to Nicky and the rest of the team!

I recently had outstanding service from Nicky. One of my game inserts snapped for Bitoku and I was gutted as it is a gorgeous game. I contacted them to see if there was any way to get a replacement (have done this in the past with other companies and never heard back). I was delighted when I heard back from Nicky. They sorted it straight away, posted it Friday and it arrived Saturday (just in time for game group Monday 😃)!

Thanks so much Nicky, really appreciate the help.

I recently bought Bitoku after playing it at the UK games expo and was graced with one of the rarest dice in existence that had the nr 3 on it twice as well as a damaged piece of board.

Initially I made contact via Facebook messenger and was quickly directed in the right direction. A few emails later with Customer Support I am now in possesion of a more common dice and brand new board piece.

It was resolved very quick and was kept up to date through the process. A special thank you to Nicky who posted it all out to me!

This company is a credit to the boardgame industry and shows commitment to their customers by publishing great games and supporting customers afterwards.