Teppana UK Anmeldelser 158

TrustScore 4.5 av 5

4,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Absolutely gorgeous rug, superb quality. Despite having white in the pattern, and the rug being in the kitchen with a mud loving dog in the family, so far just a quick vacuuming is all that's been... Vis mer

Vurdert til 5 av 5 stjerner

I ordered three rugs one came almost immediately and the other two took a bit of time but oh so worth the wait. My house looks beautiful now they just finish it off.

Vurdert til 4 av 5 stjerner

Teppana is a good company, kept well informed re delivery. Lovely runner but a bit fiddly to set up with the thick underlay.(hence 4 stars) Instructions could be improved. Runner doesn't show the di... Vis mer

Vurdert til 4 av 5 stjerner

The circular rug I ordered looks exactly as it does online. It took quite a while to arrive but my enquiry was dealt with quickly and effectively. The rug is slightly larger than the non-slip base whi... Vis mer

Informasjon om virksomheten

  1. Interiørbutikk

Skrevet av virksomheten

The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

158 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Vurdert til 1 av 5 stjerner

I placed my order on 13.11.24 and it…

I placed my order on 13.11.24 and it was eventually dumped in my garage on 21.12.24. I am now having to go through a dragged out returns process to get my payment back. UPS are an appalling delivery company and the actual rugs are quite awful and expensive for what they are. I would not recommend this company.

21. desember 2024
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Svar fra Teppana UK

Dear Jane, Thank you for your feedback, and we sincerely apologize for the negative experience you've had with the delivery of your order.

We want to clarify that we are Teppana, the retailer from whom you purchased your rugs, and we are not directly responsible for the delivery service. However, we understand the frustration caused by the delayed delivery and the issues you've raised with UPS. Rest assured, we will forward your concerns to our UPS contact to investigate the matter further and ensure improvements are made.

Regarding the quality of the rugs, we strive to offer high-quality products that meet our customers' expectations. We're sorry to hear that you were not satisfied, and we'd be happy to assist you in the returns process to resolve this issue as quickly as possible.

Please feel free to reach out to us directly if you need further assistance. We appreciate your patience and will do everything we can to support you through the return.

Best regards,
The Teppana Team

Vurdert til 5 av 5 stjerner

Lovely Rug

I am delighted with my rug from Teppana, it has already had lots of compliments. Everything went smoothly from buying to delivery. The company kept in touch at each stage to let me know what was happening, and the rug was delivered on time. If you're looking for a rug that is a bit different from the norm, then I would recommend this company.

15. november 2024
Vurdert til 4 av 5 stjerner

Runner for kitchen

Teppana is a good company, kept well informed re delivery.
Lovely runner but a bit fiddly to set up with the thick underlay.(hence 4 stars) Instructions could be improved.
Runner doesn't show the dirt, spills dry up quickly, is easy to clean, looks good in our kitchen and keeps our feet warm instead of standing on cold tiles.

14. november 2024
Vurdert til 3 av 5 stjerner

Service was good but disappointed with…

Service was good but disappointed with rug as it does not stay in place,I have it down on a carpet but every time someone walks on it it moves and wrinkles up making it a bit of a trip hazard

13. november 2024
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Svar fra Teppana UK

Thank you for your feedback, and we’re glad to hear you were happy with our service. However, we’re sorry to learn that the rug is not meeting your expectations in this situation.

Our rugs are primarily designed for use on hard floors, which is why they may not stay securely in place when placed on carpet. To help resolve this, we recommend using a rug underlay specifically designed for carpets. This can help keep the rug in place and prevent it from moving or wrinkling.

We appreciate you bringing this to our attention and would be happy to advise further if you need assistance selecting the right solution. Please don’t hesitate to reach out to us directly.

Vurdert til 5 av 5 stjerner

5 Stars

So happy with my new rug. The design is lovely, and the fact it is washable is an added bonus. This company was 5 stars from start to finish. Great communication, and delivery was on time. I can't fault them for anything. If you're looking for a rug that is a little bit unique from the norm then this is the company to buy from.

21. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Bought a beautiful runner rug for…

Bought a beautiful runner rug for kitchen. Delivery was prompt, well packaged. Rug is a lovely quality and the non slip mat holds it securely in place, even when vacuuming it! Seoul’s definitely buy again from this company.

12. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

This company is just great..

This company is just great... The best Customer service, makes some UK Rug customer service look amateur.... But, more importantly, the quality of the rugs is brilliant...They are not cheap....But then, YOU ONLY GET WHAT YOU PAY FOR....I have just purchased 3 more in the Black Friday sale..

25. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I absolutely love my Teppana rug

I absolutely love my Teppana rug! It’s a beautiful design and good quality. The rug comes in two pieces, so I highly recommend taking the time to read the instructions before rolling it out.

A little bit pricey, but the excellent quality makes it well worth the investment.

Very happy with this purchase! Highly recommend it to anyone looking for a durable yet stylish rug.

14. oktober 2024
Vurdert til 5 av 5 stjerner

Quality item

From the time of ordering to the arrival, everything was first class. Excellent customer service and a lovely product. It looks beautiful!

24. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

A bit ‘meh’

A bit ‘meh’
I was really excited to receive my carpet. However, at the price point I have to admit to being a bit disappointed with it. The finish doesn’t say premium and for the price paid I would have hoped it would. I was left a little underwhelmed if I’m honest. It did wash and dry as easily as advertised though, so that’s a plus.

18. oktober 2024
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Svar fra Teppana UK

Thank you for taking the time to share your feedback with us. We're sorry to hear that the rug didn’t fully meet your expectations in terms of the finish, as we always strive to deliver products that feel premium and well-made. We value your honesty, as it helps us to continually improve.

We’re pleased to hear that the rug performed as promised when it came to washing and drying, and we’re glad that feature was a positive for you. If you have specific concerns or suggestions about the product, we would love to hear more details. Please feel free to reach out to our customer service team, as we’re always here to help and learn from your experience.

Thank you again for your feedback, and we hope we have the opportunity to better meet your expectations in the future.

Vurdert til 5 av 5 stjerner

I’m absolutely in love with my Teppana…

I’m absolutely in love with my Teppana rug! The washable feature is a game-changer – no more stressing over spills or stains. It’s super soft, durable, and looks amazing even after multiple washes. The designs are perfect for any room, and the quality is top-notch. I’ve washed mine a few times, and it still looks brand new! Highly recommend Teppana for anyone looking for style and practicality in one. 10/10!

8. november 2024
Anmeldelse skrevet uten oppfordring

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