Absolutely gorgeous rug, superb quality. Despite having white in the pattern, and the rug being in the kitchen with a mud loving dog in the family, so far just a quick vacuuming is all that's been... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I ordered three rugs one came almost immediately and the other two took a bit of time but oh so worth the wait. My house looks beautiful now they just finish it off.
Teppana is a good company, kept well informed re delivery. Lovely runner but a bit fiddly to set up with the thick underlay.(hence 4 stars) Instructions could be improved. Runner doesn't show the di... Vis mer
The circular rug I ordered looks exactly as it does online. It took quite a while to arrive but my enquiry was dealt with quickly and effectively. The rug is slightly larger than the non-slip base whi... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Kontaktopplysninger
Obenhauptstraße 4, 22335, Hamburg, Tyskland
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
4,4
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Rug looks beautiful
Rug looks beautiful, feels good underfoot and the fact that I can wash it is such a bonus. Some small marks that my dog made were easily sponged off without leaving any fading or change in colour. Happy to recommend.
21. april 2025
Anmeldelse skrevet uten oppfordring
The carpets arrived in good time and in…
The carpets arrived in good time and in excellent condition.
The instructions on how to fit and lay the carpet onto the base are clear.
11. mars 2025
Great Carpet & Customer Service
Beautiful, good quality rug arrived 2 weeks after ordering. Communications were good. Arrived by UPS on given day. Everything went smoothly and no import duties to pay. Would definietly buy from this company again.
14. april 2025
Anmeldelse skrevet uten oppfordring
Love my rug
Love my rug. Minor problem I find it hard to fit it to underlay. Should there be Velcro fasteners? The underlay is shorter than rug.
12. april 2025
Anmeldelse skrevet uten oppfordring
Didn't like rug and returns were difficult
Ordering was straightforward, and the rug was delivered about 2 weeks later by UPS, who texted me with a delivery date which was unsuitable, so I had to create a UP account to change it, which was accepted, and then they delivered it on the original date when we weren't in and left it on the doorstep! I was disappointed with the quality of the rug. I wouldn't describe it as a rug, more like a mat, as it was completely flat with no pile. It felt cheap to walk on and I think the cream border on it also made it look cheap. Then the faff to return it! As Teppana is based in Germany, I had to print off numerous copies of invoices to attach to the parcel for customs. I sent a couple of email queries to Teppana which weren't answered. I then had to find a UPS drop-off point where I could park nearby as the parcel was huge and heavy. I was able to track its journey, and it was stuck in a warehouse in Germany for a week. Eventually, it was delivered, and to give Teppana credit, they refunded my money within 48 hours.
28. mars 2025
Svar fra Teppana UK
Dear Diane,
Thank you for taking the time to share your experience – we genuinely appreciate your detailed feedback.
We’re glad to hear that the ordering process was straightforward and that your refund was processed promptly. However, we’re truly sorry to learn that other aspects of your experience fell short of expectations.
We apologise for the inconvenience caused by the delivery process. While we rely on trusted courier services like UPS, we understand how frustrating it must have been to go through the extra steps of changing your delivery date only for the parcel to arrive on the original day.
We’re also very sorry to hear that the rug did not meet your expectations in terms of quality. We strive to present our products as clearly as possible online, but your feedback has highlighted that we may need to improve how we describe and photograph certain items.
Regarding the return process, we understand that international returns can be a hassle – especially with customs documentation involved – and we apologise for not responding to your email queries in a timely manner. This is certainly not the level of service we aim to provide, and we’re actively working on improving our customer support response times.
Thank you once again for your honest feedback. It’s invaluable in helping us improve both our products and our service.
Kind regards,
The Teppana Team
This is my second carpet which I am…awaiting credit for first one
This is my second carpet which I am very pleased with. My first one I am waiting for a credit which was returned (as colour didn't suit.
Everything was first class with the ordering and delivery as promised.
7. april 2025
Svar fra Teppana UK
Dear Edna,
Thank you so much for your kind words and for placing a second order with us – we’re delighted to hear you’re pleased with your new carpet!
We’re also glad to know that the ordering and delivery process met your expectations. That’s exactly the experience we aim to provide.
Regarding the return of your first carpet, we appreciate your patience. If you’re still awaiting your refund, please don’t hesitate to reach out to our customer service team with your order number – we’ll be happy to look into it right away and make sure everything is processed smoothly.
Thanks again for your continued trust in Teppana!
Warm regards,
The Teppana Team
Disappointed - cancelled my order
After 8 weeks I contacted Teppana as my order had not arrived. They reordered my rug and I was given a delivery date. I received an email on the expected delivery date asking me to pay for customs and taxes! The rug did not arrive on the day specified. I was very disappointed and at that point contacted the company via chatbot, I explained the situation. They offered to reorder my rug (for the 3rd time) however I asked for a refund which I received 2 days later. I hope,this was an isolated incident as I researched the reviews prior to ordering and they were all positive!
3. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Teppana UK
Thank you for taking the time to share your experience – and we’re truly sorry that things went so wrong with your order.
1. Long wait and delivery issues:
You’re absolutely right to be disappointed after such a long wait, and we completely understand your frustration. Your order should have arrived far earlier, and the whole situation with the repeated reorders was understandably upsetting.
2. UPS issue and incorrect customs request:
To clarify what happened: unfortunately, there were internal issues with UPS, our shipping partner at the time. Due to a mistake on their end, you were wrongly asked to pay customs and tax fees that should not have applied. This also affected the delivery timeline. We now work closely with our logistics partners to prevent this kind of error from happening again, and we’re genuinely sorry that you were caught in the middle of it.
3. Refund and your decision to cancel:
We’re glad we could process your refund quickly once you reached out, but of course, we wish it hadn’t come to that. You deserved a smooth and timely delivery, and we deeply regret that we didn’t deliver on that promise.
4. Thank you for your fairness:
It means a lot to us that, despite everything, you still took the time to mention the many positive reviews you had seen beforehand. We hope you'll give us another chance in the future – and if you ever do, please don’t hesitate to reach out directly so we can take extra care with your order.
Warm regards,
The Teppana Team
I phoned to ask when my ordered…
I phoned to ask when the rug I ordered would be delivered. The lady that answered the phone was very abrupt. Unfortunately I could not find the email with the order details. So I began to give some of my details.she interrupted and said it was going to be sent out next week. This has made me very nervous. I hadn't given her enough information and she certainly could not of found any details in such a short time before she answered. I asked if they could re send the original email. This was not possible? But I was given the order number. After reading a lot of the reviews on this site doesn't instill me with confidence with this company!
3. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Teppana UK
Dear Shelley,
Thank you for taking the time to leave your feedback. I'm genuinely sorry to hear that your experience on the phone didn’t meet your expectations.
Due to a poor phone connection, it was unfortunately difficult to understand parts of the conversation, which may have made the exchange feel less smooth than intended. When you called, we were able to locate your order using your phone number, which was linked to your original purchase. This allowed us to quickly provide the delivery update, even though we hadn’t yet confirmed your name.
Regarding your request for a copy of the original confirmation email: while our system doesn’t allow us to resend automated confirmation emails, we’re always happy to manually send an invoice or any relevant details upon request – which I did offer during the call.
Your rug is scheduled to be shipped within the standard 1–2 week delivery window, as outlined on our website and in the confirmation email.
We’re truly sorry that your confidence in us was shaken. Please rest assured that we take all feedback seriously and are always working to improve both our service and communication. If there’s anything further we can assist you with, don’t hesitate to reach out.
Excellent quality rug
Gorgeous rug made to order. Waited about 3 weeks so not to long. Would recommend this company
3. april 2025
Anmeldelse skrevet uten oppfordring
Lovely choice of products
Lovely choice of products. Great communication. Had to wait a little longer for product but worth the wait. We'll packaged. Did not disappoint.
25. mars 2025
Anmeldelse skrevet uten oppfordring
Excellent product
Took a while to arrive but well worth the wait. Looks great, under mat excellent, easy to install, appears durable. Folds up incredibly small to machine wash. Highly recommended.
27. februar 2025
Anmeldelse skrevet uten oppfordring
Excellent rug will be ordering another…
Excellent rug will be ordering another one !!!
14. februar 2025
Multiple issues
Issues with delivery (was charged again by courier and then had to claim refund), then the pad was in 2 pieces (dispatch note suggests there should only be 1) which in my opinion were not close enough in size to the actual rug (about 4cm overhang all round). Challenged but personally think I was fobbed off. Really disappointed but unfortunately given the faff of getting it seems to be more stress than I need to return it. Only plus is the rug design itself is quite nice.
17. januar 2025
Svar fra Teppana UK
Dear Claire,
Thank you for your feedback. We are truly sorry for the issues with the delivery and have promptly refunded all the costs incurred.
Regarding the rug pad, we’d like to explain that it is intentionally sent in two pieces because, in larger sizes, it would be too difficult for one person to handle. This information is also available on our website. The pad is also purposely made slightly smaller to ensure a smoother transition and to keep it hidden beneath the rug.
We are glad to hear that you like the rug’s design. If you have any further questions or concerns, please feel free to reach out – we’re here to help!
Very happy with the rug
I was quoted a lead time of 6 to 8 weeks but the rug arrived in 2. Very pleased with the quality and design, it took a couple of attempts to fit it perfectly but it was quite easy. The dog also loves it which is good because he walks on it leaving the mud and the rain water behind! It’s easy to vacuum and doesn’t move. I haven’t had to wash this yet but very pleased so far!
13. februar 2025
Anmeldelse skrevet uten oppfordring
Great purchase
The non slip mat that goes under the rug is great, doesn't move at all. The rug itself is washable which is great and is thin enough to fit in a normal washing machine. The only slight quibble is that the undermat is slightly too small to fit the corner pockets of the rug, but minor issue. Would definitely recommend.
2. januar 2025
Anmeldelse skrevet uten oppfordring
Fabulous rug
Fabulous rug - looks wonderful in our Utility Room. We wish we had found you sooner as we love your designs and quality - it will only be Teppana for us from now on.
Absolutely 5 star. Thank you.
11. februar 2025
Anmeldelse skrevet uten oppfordring
This was my second purchase for a…
This was my second purchase for a kitchen runner. Good value and range of designs. As they are made to measure have to wait a couple of weeks but worth the wait. Wash well.
2. februar 2025
Anmeldelse skrevet uten oppfordring
No rugs until taxes paid
Rugs ordered in December. Only after they took payment were we told that expected delivery was 2-4 weeks as the rugs come from Germany. Almost 4 weeks later, delivery notification from UPS stated that we must pay £49.93 in taxes. Customer Services at Teppana told us that this was incorrect and that they would contact UPS. UPS have since attempted to deliver but we refused to pay and our rugs are now being held in a UPS warehouse. I updated Teppana on the situation and sent them a copy of the UPS invoice, but several days later, no reply received. I am now asking our bank to initiate refund action.
27. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Teppana UK
Dear Yvonne,
Thank you for your feedback, and we are truly sorry for the inconvenience you have experienced. We understand how frustrating this situation has been, and we would like to provide some clarity.
Unfortunately, due to a technical error, UPS mistakenly directed the tax charges to you rather than billing us directly. This is not the experience we want for our customers, and we sincerely apologize for the added frustration caused by this. As explained in our email correspondence, we have offered to reimburse the charges immediately upon receiving proof of payment from you.
We are actively working on improving our processes to ensure this does not happen again. Your experience is very important to us, and we are committed to resolving this matter promptly.
Please don’t hesitate to reach out to us directly if there is anything more we can do to assist you.
Kind regards,
Teppana Customer Service Team
Beautiful rugs for a great price
I purchased 2 large carpets from them. Worth every penny! They ate beautiful, not cumbersome heavy. Easy to clean and also very reasonable in price 👍🙏
2. januar 2025
Anmeldelse skrevet uten oppfordring
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